Ford Focus Complaints

22,326 consumer complaints on file.

#11163748December 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. AFTER STARTING THE VEHICLE, THE ENGINE SUDDENLY STALLED WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. RECENTLY, THE VEHICLE WOULD NOT START AND WAS TOWED TO JOHNSON BROTHERS FORD (7455 S. GENERAL BRUCE DR, TEMPLE, TX 76502) WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE, FUEL TANK, AND FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL STSTEM), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163657December 27, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE SOUND SYSTEM, RADIO, IS MAKING A LOUD POPPING NOISE, EVEN WHEN THE RADIO IS OFF AND THE RADIO IS NOT WORKING. MY MOTHER, OWNER OF THE VEHICLE IS 79. THIS LOUD POPPING NOISE, IS STARTLING, WHICH CAUSES HER TO PANIC, WHICH IN MY OPINION IS A SAFETY FACTOR. I'VE READ ON THE INTERNET THAT THIS IS HAPPENING TO MANY FORD MODELS INCLUDING HERS. THE FORD DEALER STATES IT IS $105 JUST FOR THEM TO TROUBLE SHOOT. I'VE READ ALSO ON THE INTERNET THAT DEALERS FIX ONE COMPONENT OF THE SOUND SYSTEM, WHICH WORKS FOR A LITTLE WHILE, THEN THE ISSUE RETURNS, ONLY TO REPLACE ANOTHER COMPONENT AND ON AND ON. MY 79 YEAR OLD MOTHER DOES NOT HAVE THAT KIND OF MONEY, AND WILL BE SUCKED DRY, IF THIS HAPPENS TO HER. SO OUR DELIMA IS TO NOT DO ANYTHING BECAUSE OF MONEY, AND TAKE THE CHANCE ON HER HAVING AN ACCIDENT CAUSE OF THE STARTLEING EFFECT, WHICH TURNS INTO PANIC, AND POSSIBLE AN ACCIDENT. WE FEEL THIS IS A SAFETY ISSUE. AND WOULD APPRECIATE A RESOLUTION. ONCE AGAIN THE POPPING NOISE COMES FROM THE RADIO SYSTEM, THE RADIO DOES NOT WORK AND THE SOUND HAPPENS WHEN THE RADIO IS ON OR OFF. THIS ISSUE HAS BEEN GOING ON FOR ALMOST A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163707December 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT HAD BEEN WAITING FOR WEEKS FOR THE VEHICLE TO BE REPAIRED AND WAS NOT PROVIDED A LOANER VEHICLE. THE VEHICLE WAS TAKEN TO SIMMONS-ROCKWELL (7329 OLD HAMMONDSPORT RD, BATH, NY 14810, (607) 776-8100), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163609December 27, 2018
POWER TRAIN
MY CAR START SHUTTERING ON ACCERALTION AND SHIFTING FUNNY. I DID SOME ONLINE RESEARCH AND A LOT OF PEOPLE SAID THERE WAS A RECALL ON THE CLUTCH. I CALLED FORD IMMEDIATELY FOR SCHEDULE FOR THE RECALL BUT THEY TOLD ME IT'S NOT LONGER A RECALL. I WAS UNDER THE IMPRESSION THAT RECALLS WERE GOOD FOR 10 YEARS AND ALSO THOUGHT THAT FORD HAD TO NOTIFY ME YET I NEVER EVEN KNEW ABOUT THE RECALL AND NOW I CANT SEEM TO GET IT FIXED. IS THAT RIGHT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163733December 27, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE HAS INTERMITTENT STARTING PROBLEMS. INSIDE DASH LIGHTS FLASH ON AND OFF. CANNOT HAVE INSIDE DOME LIGHT ON (THE LIGHT THAT COMES ON WHEN DOORS OPEN) OR IT DRAINS THE BATTERY. SETTINGS FOR RADIO/HEATER/CLOCK/ETC. CHANGE ON THEIR OWN. NOTHING EVER STAYS SET. I HAVE TAKEN IT IN TO THE DEALERSHIP A COUPLE TIMES NOW AND THEY CAN NEVER FIND ANYTHING. THEY KEPT IT FOR 3 DAYS THE LAST TIME. THIS HAS BEEN HAPPENING SINCE I BOUGHT IT. THE VEHICLE IS STATIONARY WHEN I HAVE THE STARTING PROBLEM. SOMETIMES THE CAR WILL START IN A FEW MINUTES, SOMETIMES LONGER. THE OTHER PROBLEMS WITH INSIDE LIGHTS AND DASHBOARD HAPPEN WHEN THE CAR IS IN MOTION. THIS HAPPENS ON VARIOUS DAYS AND TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163418December 26, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 8 MPH, THE VEHICLE LOST ALL POWER STEERING ABILITY AND THE STEERING ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163437December 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THERE WAS A RECALL FOR THE FUEL PURGE VALVE GETTING STUCK AND NOT ALLOWING MY CAR TO STAY ON AFTER TURNING MY CAR ON IT WILL RUN FOR 5 TO 10 SECONDS BEFORE IT STALLS DUE TO LOSS OF FUEL. I TOOK MY CAR TO FORD DEALERSHIP AND THEY SAID THEY DID NOT HAVE THE PART TO REPLACE IT, BUT THEY TOOK MY CAR IN, ONCE I GOT MY CAR THE VERY SAME DAY BACK. IT DID IT AGAIN THE NEXT MORNING. I HAVE TRIED FUEL CLEANERS TO RESOLVE THE PROBLEM BUT IT STILL PERSISTS, IT STALLED ON ME WHILE DRIVING ON THIS PAST MONDAY, AND NOW WHEN I TRY TO SEARCH FOR THE RECALL FOR INFORMATION IT LOOKS LIKE IT WAS TAKEN OFF FROM THEIR WEBSITE. THE ISSUE IS NOT FIXED AND THEY DO NOT HAVE THE PART? AS A CONSUMER WHAT CAN WE DO TO FIX A DEFECT FROM MANUFACTURING. MY CAR IS A 2015 FORD FOCUS WITH 75K MILES AND THERE WAS ISSUES WITH THIS CAR FROM THE START, INCLUDING THE KNOWN ISSUE ABOUT THE DUAL CLUTCH TRANSMISSION WHERE IT STUTTERS AND SHAKES WHILE TRYING TO CHANGE GEARS AND TAKE OFF FROM FULL STOP. THIS CAR SHOULD BE CONSIDER A LEMON CAR AND NO ONE SHOULD BUY IT. THIS IS FRAUD BY FORD AND THEY KNOW IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163585December 26, 2018
STEERING
STEERING FAILED AND LOCKED UP WHILE DRIVING, ALMOST CAUSING AN ACCIDENT. THE VEHICLE WAS IN MOTION AT 35MPH ON A TOWN MAIN STREET, DURING A SLIGHT LEFT TURN. WHEN THE STEERING DID TURN VERY LITTLE IS WAS JUST A JERK, WITH IT LOCKING BACK UP, LEADING INTO ONCOMING TRAFFIC AND BEING UNABLE TO CORRECT THE CAR BACK INTO ITS LANE. WITH ALL OF AN.INDIVIDUALS STRENGTH AND AT 2MPH, THE CAR WAS ABLE TO BE DRIVEN INTO A CLOSE PARKING LOT AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163392December 25, 2018
ENGINE
STARTED IN 2015 TRANSMISSION SHUDDERED/VIBRATED/HESITATION ON HIGHWAY, LACK OF POWER, CAR WOULD JERK LIKE I HAD BEEN IT ON HIGHWAY, ONBOARD COMPUTER WAS RE PROGRAMED IN OCTOBER OF 15 AND AGAIN IN JAN OF 17. CAR IS NOT STORING COMPUTER CODES WHEN IT ACTS UP. ON 7/17/18 THE CHECK ENGINE LIGHT COMES ON I CALLED DEALER GOT AN APPOINTMENT FOR 7/17/18, CHECK ENGINE LIGHT HAD GONE OFF BEFORE THE DEALER SAW THE CAR, AND THE ON BOARD COMPUTER DID NOT STORE A CODE FOR THEM TO FIGURE IT OUT. WHEN I LEFT THE DEALER I DID NOT GET A BLOCK WHEN THE CHECK ENGINE LIGHT CAME BACK ON AND THE CAR STARTED JERKING, I PULLED INTO A PARKING LOT TO TURN AROUND AND GO BACK TO THE DEALER HOWEVER THE CAR WOULD NOT GO INTO REVERSE, I TRIED A HALF DOZEN TIME TO BACK UP INCLUDING TURNING OFF THE ENGINE. THE CAR NEXT TO ME LEFT AND I WAS ABLE TO MAKE A U TURN, BY THE TIME I GOT BACK TO THE DEALER THEY WERE CLOSED. I BROUGHT THE CAR BACK THE NEXT MORNING THEY WERE ABLE TO RETRIEVE TO CODE AND REPLACE THE TRANSMISSION CONTROL MODULE. IN AUGUST OF 18 ONE DAY LEAVING THE GAS STATION WHEN I PUT THE CAR INTO DRIVE ALL IT DID WAS REV THE ENGINE ANOTHER TIME WHEN I BACKED OUT OF MY PARKING PLACE AND TRIED TO DRIVE AWAY IT WOULD NOT GO INTO DRIVE. THIS HAPPENED AGAIN IN DECEMBER. LATELY I HAVE A PROBLEM WHERE THE ENGINE WILL REV UP WHILE DRIVING ON THE HIGHWAY, IT USUALLY IS ONLY FOR A FEW SECONDS. THE RPM'S WOULD DOUBLE WHEN THIS HAPPENED. ON 12/7/18 THIS HAPPENED AGAIN, HOWEVER I HAD TO TAKE MY FOOT OF THE ACCELERATOR IN ORDER FOR THE ENGINE TO STOP THE REVVING. THE REVVING OF THE ENGINE IS NOT ON SPECIFIC DATES, HOWEVER HAPPENS ONCE OR TWICE A WEEK USUALLY ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163249December 24, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING INDICATOR ILLUMINATED AND THE VEHICLE COULD NOT BE STEERED. THE DEALER (VERNER-CADBY FORD, 1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, (973) 575-0333) STATED THAT THE FAILURE WAS DUE TO AGE AND THE REPAIR WOULD COST APPROXIMATELY $1,700. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163255December 24, 2018
STEERING
WHILE I WAS DRIVING THE WHOLE STEARING COLUMN STARTS TO VIBRATE THEN IT TIGHTENS UP AND THE LIGHT COMES ON SAYING STEARING ASSIST FAULT, SERVICE REQUIRED. WHEN THIS HAPPENS THE STEARING WHEEL LOCKS UP AND YOU CAN'T TURN. I'VE HAD THIS HAPPEN THREE TIMES, LUCKILY NOT IN A CURVE OR AT A HIGHER RATE OF SPEED. I HAVE TO STOP THE CAR, TURN IT OFF AND BACK ON TO RESET. I KNOW I WILL CRASH IF I AM GOING AROUND A CURVE OR DRIVING ON THE INTERSTATE, WITH THE CAR STEARING LOCKED. I CURRENTLY HAVE IT AT THE FORD DEALERSHIP FOR REPAIR. THE MECHANIC SAID IT WAS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163293December 24, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
I RECEIVED A LETTER FROM THE MANUFACTURER ABOUT A RECALL DEALING WITH THE CLUTCH, I TOOK MY CAR TO THE FORD DEALERSHIP JUST LIKE THE LETTER STATED!WELL THEY REFUSED TO REPLACE THE PART, STATING MY CAR DIDN'T MEET THE REQUIREMENTS TO BE REPLACED! I LEFT WITH THE CAR STILL NOT FIXED! THAT WAS 6 MONTHS AGO, I JUST TOOK IT BACK TO THE DEALERSHIP AGAIN, AND OF COURSE THEY REFUSING TO REPLACE ANYTHING ON IT UNDER THE RECALL! SO, I WAS TOLD THAT MY CAR WARRANTY HAS EXPIRED, ( IT WAS STILL UNDER WARRANTY WHEN I FIRST TOOK IT TO THEM) NOW THEY TRYING TO MAKE ME PAY 2300 DOLLARS TO GET IT FIXED! DON'T EVERY BUY A FORD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163303December 24, 2018
STEERING
"STEER ASSIST FAULT" ERROR MESSAGE WITH TOTAL LOSS OF POWER STEERING WHILE DRIVING, CAUSING LOW SPEED IMPACT INTO CURB IN NEIGHBORHOOD. THIS IS A KNOWN POWER STEERING SYSTEM FAILURE AND YET FORD HAS FAILED ITS CUSTOMERS AND CONTINUE TO PUT THEM IN DANGER AND LIFE'S AS RISK. THIS IS MY 16YEAR OLD DAUGHTER CAR AND IT IS AN ABSOLUTE DISGRACE THAT THIS ISSUE HAS SIGNIFICANT DOCUMENTATION & COMPLAINTS CONFIRMING THIS FAILURE YET NO RECALL & FORD NOT TAKING RESPONSIBILITY FOR THEIR PRODUCTS. IT'S EXTREMELY SAD THAT IT WILL PROBABLY TAKE A HUMANS LIFE BEFORE THIS KNOWN POWER STEERING FAILURE ISSUE WHICH CAUSES DRIVERS TO LOSE ALL POWER STEERING CAPABILITIES! HEY FORD..DON'T EXPECT A MERRY CHRISTMAS FROM THE [XXX] FAMILY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163220December 23, 2018
POWER TRAIN
2012 FORD FOCUS HAVE TRANSMISSION PROBLEM. MY CAR HAVE PROBLEMS CHANGING GEAR I ALMOST GOT INTO AN ACCIDENT. NOW ITS STALLING AND PROBLEM STARTING. FORD SAY THERE NOTHING THEY CAN DO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163147December 22, 2018
POWER TRAIN
CAR STARTED REVEING HARD AND THEN ACTING LIKE GEARS WERE SLIPPING AND NEXT DAY REVERSE IS OUT OF CAR AND CAN NOT DRIVE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163062December 22, 2018
POWER TRAIN, WHEELS
IVE HAD MY LUG NUTS SWALLON AND UNABLE TO CHANGE MY OWN TIRE. ON THREE DIFFERENT OCCASIONS. NAIL IN MY TIRE. TOOK IT TO THE DEALERSHIP IMMEDIATELY THE CLAMPED 2 TIMES THAT THEY FIXED MY LUG NUTS AND NEVER DID. IVE SPOKE TO SEVERAL OTHER FOCUS OWNERS AND HAVE THE SAME ISSUE. THE POWER TRAIN CLUTCH HAS BEEN REPLACED 4 TIMES IN THE LAST THREE IN A HALF YEARS. IVE HAD MY CAR STALL OUT IN ME SEVERAL TIMES AT A STOP LIGHT. IT TAKES IT A MINUTE TO SLIP INTO REVERSE. DOESNT MATTER WHAT GEAR YOU ARE SWITCHING IT FROM IT WILL GO INTO NETURAL/PARK BEFORE CLICKING INTO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163110December 22, 2018
UNKNOWN OR OTHER
HELLO, MY VEHICLE STOPPED WORKING TWICE WHILE I WAS DRIVING ON CITY STREETS (THIS TUESDAY 12/18/2018 AND THURSDAY 12/20/2018). THE FIRST TIME IT HAPPENED I WAS STOPPED AT A RED LIGHT AND THE SECOND TIME THE CARE WAS IN MOTION WHEN IT FIRST HAPPENED, THE OIL INDICATOR AND CHECK ENGINE LIGHT CAME ON. OIL WAS PUT IN THE CAR AND UNFORTUNATELY THAT DIDN'T SOLVE THE PROBLEM SINCE IT HAPPENED AGAIN ON THURSDAY 12/20/2018. WHEN THE VEHICLE STOPPED ON 12/20/2018, THE ENGINE LIGHT CAME ON AS WELL AS THE BATTERY LIGH. I HAD THE CAR TOWED TO A FORD DEALERSHIP ON 12/20/2018 AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I AM AFRAID OF IT HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162906December 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED OCCASIONALLY AND THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162912December 21, 2018
STEERING
70K MILES, STEERING ASSIST FAILURE. LEAVING MY 19 YO DAUGHTER STRANDING OUT OF TOWN. CAR WAS PARKED AND MALFUNCTION WOULD NOT RESET WITH RESTARTING OR DISCONNECTING BATTERY. $2000 TO REPAIR... I OWN FOUR FORDS AND MY PATIENCE IS WEARING THIN FROM ALL THE RECALLS ON ALL FOUR VEHICLES THAT I OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162918December 21, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 FORD FOCUS. WHILE DRIVING 66 MPH, THE REAR WINDOW AND WINDSHIELD GLASS SHATTERED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 236,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus