Ford Focus Complaints

22,326 consumer complaints on file.

#11186776March 14, 2019
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE IN TRAFFIC, MY 17 YEAR OLD DAUGHTER HAS EXPERIENCED EXTREME SHUTTERING, FOLLOWED BY ENGINE SHUT OFF. THIS HAS HAPPENED 3 TIMES AT MULTIPLE SPEEDS, ONCE DECELERATING AT A RED LIGHT, ONCE ACCELERATING WHILE MERGING INTO TRAFFIC AND ONCE WHILE DRIVING 45 MPH ON A HIGHWAY. LUCKILY, SHE HAS NOT YET BEEN INVOLVED IN A CAR ACCIDENT AS A RESULT. AFTER THE FIRST INCIDENT, THE CAR WAS SERVICED AT A LOCAL FORD DEALERSHIP IN 12/2018. THE SAME PROBLEM HAS OCCURRED 2 ADDITIONAL TIMES SINCE THEN. THIS PARTICULAR VIN IS NOT UNDER A RECALL ALTHOUGH WE ARE EXPERIENCING THE SAME SAFETY ISSUES OTHER FORD FOCUS 2014 RECALLED VEHICLES HAVE REPORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186881March 14, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AVIS FORD INC (29200 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 355-7500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186913March 14, 2019
STRUCTURE:BODY
MY FORD FOCUS DRIVERS SIDE DOOR LATCH BAILED. THE DOOR LATCH WAS RECALLED AND I HAD ALL THE DOORS FIXED FROM THE RECALL. THE DOOR WOULD NOT CLOSE AND LATCH PROPERLY. I HAD TO HOLD THE DOOR SHUT TO GET BACK HOME. I WENT TO THE FORD DEALER LATER THAT DAY AND THE CUSTOMER SERVICE MANAGER SAID HE DIDN'T HAVE THE PART BUT HE WAS TRYING TO GET PERMISSION TO SEPARATE THE 4 PACK OF LATCHES AS PART OF THE RECALL. IF MY CAR WAS FIXED AS PART OF THE RECALL, WHY DID THE LATCH FAIL? THEY WERE ABLE TO SEPARATE THE FOUR PACK OF LATCHES AND FIX MY CAR, BUT I'M CONCERNED THIS COULD HAPPEN TO OTHERS, ESPECIALLY SINCE THERE IS A RECALL ON SOME PART OF THE LATCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186950March 14, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
AFTER DRIVING FROM WORK TO HOME, ABOUT 4.6 MILES, I TURNED RIGHT INTO MY PARKING SPACE IN FRONT OF MY HOME WHEN THE BRAKES FAILED WHILE THE CAR ACCELERATED DIRECTLY INTO THE ROCK WALL THAT SERVES AS A BARRIER BETWEEN THE PARKING, WALKWAY AND BUILDING; I IMMEDIATELY PULLED UP THE EMERGENCY BRAKE, PUT IT INTO PARK AND TURNED THE CAR OFF. I HAD IT TOWED INTO MY MECHANIC AND WAS NOTIFIED THAT THEY FOUND "THROTTLE CABLE WAS BOUND UP" AND THEY "RE-ROUTED CABLE PROPERLY." I WOULD LIKE TO KNOW IF ANYONE HAS EVER HAD THIS EXPERIENCE WITH THEIR VEHICLE ACCELERATING WHEN BRAKES ARE APPLIED ON THIS MODEL. I WOULD LIKE TO KNOW HOW THE CABLES CAN BECOME BOUND UP. THIS WAS A VERY FRIGHTENING EXPERIENCE. I HAVE TAKEN VERY GOOD CARE OF THIS AUTOMOBILE AND HAVE MAINTENANCE PERFORMED ACCORDING TO MANUFACTURER SUGGESTIONS IN THEIR GUIDE BOOK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11186669March 13, 2019
ELECTRICAL SYSTEM, STEERING
SOMETIMES WHEN THE CAR IS STARTED AND YOU GO TO BACK UP OR EVEN PULL IN TO PARK THE STEERING WHEEL LOCKS UP AND DOES NOT ALLOW YOU TO TURN IT. THE RADIO MAKES THIS HORRIBLE LOUD CRACKLING NOISE AND IMPOSES A TREMENDOUS SAFETY CONCERN WHEN YOU ARE DRIVING DOWN THE ROAD AND THE SPEAKERS CUT ON AND OFF WITHOUT YOU EVER TOUCHING THE STEREO SYSTEM, I FEEL FOR THOSE WHO HAVE SENSITIVE HEARING OR EVEN THE ELDERLY IF IT HAPPENS TO THEM BECAUSE IT IS HORRIBLY LOUD AND EVEN WITH THE RADIO OFF IT STILL POPS AND SQUEAKS, ALSO THE CANISTER PURGE I JUST SPENT 700 LAST YEAR REPLACING FUEL PUMP RELAY SWITCH CAR JUST CUT OFF GOING DOWN THE 4OAD AND WOULD NOT START BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186688March 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL SYSTEM, GASOLINE, AIR BAGS
I PURCHASE A 2016 FORD FOCUS TODAY AND THERE'S ONE OPEN RECALL ON MY VEHICLE. THE TAKATA RECALL AND I WOULD LIKE FOR THIS ISSUE TO BE FIXED BECAUSE IT SOUNDS DANGEROUS FROM THE RESEARCH I DID ON THE RECALL. PLUS I HAVE MY 1ST CAR WRECK A COUPLE MONTHS AGO AND MY CAR WAS TOTALED OUT. I WANT TO BE SAFE BEHIND THE WHEEL AND I HAVE A LITTLE BOY; WHO WILL BE A PASSENGER IN THE VEHICLE I DON'T WANT MY CAR TO STOP IN THE MIDDLE OF THE STREET AND CAUSE A ACCIDENT AND MY SON GET HURT. PLEASE CONTACT ME AT: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11186335March 13, 2019
ENGINE
I HAD A RECALL ON MY CAR STARTING IN JANUARY AND STILL HAVE NOT RECEIVED ANY INFORMATION EXPLAINING WHEN I CAN GET MY CAR FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186339March 13, 2019
AIR BAGS, SEAT BELTS
30 MPH CAR CRASH, IN A CITY ENVIRONMENT. THE FRONT END OF MY CAR WAS COMPLETELY DESTROYED AND AIRBAGS DIDN'T DEPLOY NOR DID MY SEAT BELTS LOCK DURING HARD BRAKING, AS I CRASHED INTO A TRUCK. MY BODY WENT FORWARD AND MY HEAD STRUCK THE STREERING WHEEL, RESULTING IN A CONCUSSION. I PROVIDED A PHOTO OF THE CRASH AND HAVE MORE INCLUDING PHOTOS OF INSIDE OF THE VEHICLE WITH NO AIRBAG DEPLOYMENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11186373March 13, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FORD DEALER IN MELBOURNE, FLORIDA REFUSES TO PERFORM RECALL WORK. TOOK THE CAR IN--IT FAILED INSPECTION. THE MANAGER REFUSED TO ORDER PARTS OR WORK ON THE VEHICLE AND TOLD ME THE MECHANIC WAS ON VACATION. I WENT BACK AGAIN TO HAVE THE OTHER RECALL ITEMS WORKED ON, THE MANAGER SAID IT WAS STILL A "NO GO," AND I'D HAVE TO WAIT TWO MONTHS TO GET MY UNSAFE CAR LOOKED AT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186383March 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE TRANSMISSION SHIFTED IMPROPERLY AND CAUSED THE ENGINE TO REV VERY HIGH WHILE ATTEMPTING TO ACCELERATE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING COLONIAL FORD (3565 COMMUNITY RD, BRUNSWICK, GA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185210March 13, 2019
ENGINE
2016 FORD FOCUS. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186394March 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHUDDERED, THE VEHICLE DECELERATED, AND THE GEARS WERE EXTREMELY DIFFICULT TO SHIFT. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AND NHTSA ACTION NUMBER: PE13031 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,682.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186409March 13, 2019
STEERING
I HAVE A 2012 FORD FOCUS AT 93000 MILES, I STARTED THE CAR ONE MORNING ON MY WAY TO WORK AND THE STEERING ASSIST FAULT POP UP ON THE SCREEN BEHIND THE STEERING WHEEL. THE STEERING WHEEL BECAME HARD TO TURN AND I COULDN'T DRIVE IT DUE TO IT BEING NOT SAFE TO DRIVE. I TOOK IT TO A FORD DEALERSHIP AND THEY TOLD ME THE STEERING RACK AND PINION NEEDS TO BE REPLACE AND IT'LL COST $2200 FOR THE REPAIRS. I'VE LOOK UP ONLINE AND FOUND MAN OTHERS LIKE ME WHO FACE THIS PROBLEM. FORD NEEDS TO HAVE A RECALL ON THIS, IT'S VERY DANGEROUS FOR US TO DRIVE DOWN THE ROAD AND SUDDENLY YOUR STEERING WHEEL WOULDN'T TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186531March 13, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE RESTARTED WHEN THE GEAR WAS SHIFTED INTO NEUTRAL. ALSO, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO FAIRLANE FORD (313-846-5000, LOCATED AT 14585 MICHIGAN AVE, DEARBORN, MI 48126) WHERE THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE VEHICLE WAS KEPT AT THE DEALER'S FOR THE RECALL REPAIR. ONE WEEK LATER, THE CONTACT WAS CALLED AND INFORMED TO RETURN THE LOANER VEHICLE; HOWEVER, THE TECHNICIAN STATED THAT THE PART WAS ON BACKORDER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO ALWAYS MAINTAIN A HALF TANK OF FUEL WHILE DRIVING UNTIL THE PART BECAME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186544March 13, 2019
POWER TRAIN
TRANSMISSION CLUTCH SLIPS, CAR STUTTERS ON ACCELERATIONS, CLUNKY SOUND. (GOOGLE IT) WELL KNOWN PROBLEM WITH THESE CARS, FORD IS AWARE, BUT BEEN TO DEALERS TWICE, THEY WON'T FIX, BECAUSE FORD WON'T PAY! DANGEROUS IF CAR STUTTERS & YOU NEED TO GO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186545March 13, 2019
FUEL/PROPULSION SYSTEM
IN MY GARAGE WOULD NOT START HALF TANK OF GAS. BOUGHT A NEW BATTERY I DIDN'T NEED. THEN I GOT LETTER FOR RECALL WHICH SAID THEY WOULD CONTACT ME IN FEBRUARY 2019. I HAVE RECEIVED NO LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186526March 13, 2019
STEERING
STARTED MY CAR AND RECEIVED A POWER STEERING FAILURE MESSAGE. TURN CAR OFF AND BACK IN AND IT GOES AWAY. HAPPENED THREE TIMES ONCE WHILE I WAS WAITING AT A STOP LIGHT. TOOK VEHICLE IN AND TOLD IT WAS A GEAR THAT NEEDS TO BE FIXED. THIS WAS A RECALL ON OTHER GODS BUT NOT MINE. OVER $2,000 TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186569March 13, 2019
ENGINE
WHILE IN MOTION, ENGINE LIGHT ILLUMINATED WHICH WAS DIAGNOSED AS A FAILING CATALYTIC CONVERTER - POSSIBLY DUE TO CONTAMINATION. FORD FOCUS HAD RECEIVED AN EVAP PURGE VALVE RELATED RECALL JUST A FEW DAYS EARLIER WHICH STILL NEEDED TO BE COMPLETED. THE RECALL REPLACED COMPONENTS AS PER GUIDANCE BUT DID NOT DO ANYTHING ABOUT THE CATALYTIC CONVERTER WHICH LIKELY FAILED AS A RESULT OF A FAILURE LINKED TO THE PRIOR RECALL (EVAP PURGE VALVE). MANY SIMILAR CASES ARE TO BE FOUND IN FORUMS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186076March 12, 2019
POWER TRAIN
THE AXEL ON MY PASSENGER SIDE OF THE VEHICLE HAS BROKEN TWICE. WHILE DRIVING ON THE CITY STREET IT JUST RANDOMLY BROKE WITHOUT ANY WARNING. I WAS AT A STOP SIGN WHEN I TRIED TO TAKE OFF TO RESUME DRIVING THE CAR WOULD NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186156March 12, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BECAME DIFFICULT TO STEER AND "POWER STEERING ASSIST FAULT" ILLUMINATED ON THE MESSAGE CENTER. THE CONTACT CONTINUED DRIVING AT A SLOWER PACE TO HER DESTINATION. AFTER A WHILE, THE VEHICLE STEERING BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO FORD AUTO WORLD (2903 S SCATTERFIELD RD, ANDERSON, IN 46016) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK AND POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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