Ford Focus Complaints

22,326 consumer complaints on file.

#11191144March 23, 2019
ENGINE
VEHICLE SUDDENLY DID NOT RESPOND TO ACCELERATION ON FREEWAY. SUDDEN STOP. JITTERING AND SKAKING UPON ACCELATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191001March 22, 2019
UNKNOWN OR OTHER, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
OVER THE LAST 4 MONTHS MY FORD FOCUS HAS COMPLETELY RAN LIKE [XXX] THE CAR BOGS OUT CUTS OFF DUE TO THE FUEL AND CLUSTER JAM AND IT'S CAUSED MY CLUTCH OR TRANSMISSION TO THROW CODES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191011March 22, 2019
ENGINE
THERE IS AN ENGINE CHECK LIGHT ON MY DASH BORD AND WHEN I DRIVING ON THE HIGHWAY THE ENGINE COMPLETELY SHUT OFF TWO TIMES BY THIS WK. AND ALSO WHEN I DRIVING UP HILL THE CAR FORCE BECOMIN WEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190901March 22, 2019
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190914March 22, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING, THE FUEL GAUGE DROPPED QUICKLY WITHOUT WARNING EVEN WHEN THE VEHICLE HAD A FULL TANK OF FUEL. THE VEHICLE WAS TAKEN TO DARCARS FORD LANHAM (LOCATED AT 9020 LANHAM SEVERN RD, LANHAM, MD 20706, (301) 459-1100) WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER DIAGNOSED THAT THE FUEL CANISTER SEIZED, WHICH DAMAGED THE FUEL PUMP AND CAUSED THE FUEL TANK TO IMPLODE. BOTH COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,166.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190925March 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE DRIVER DROVE THE VEHICLE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO SANTA FE FORD (LOCATED AT 16330 NW US HWY 441, ALACHUA, FL 32615, (866) 371-2255) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO ROUNTREE MOORE FORD (LOCATED AT 2588 W US HWY 90, LAKE CITY, FL 32055, (386) 269-9093) REGARDING NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT A FAULTY CODE WAS NOT FOUND AND NO FURTHER ACTION WAS NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NO LONGER INCLUDED IN THE RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 27,965.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190942March 22, 2019
FUEL/PROPULSION SYSTEM
(1) I SCHEDULED SERVICE AT DARCARS FORD LANHAM MD FOR 9/11/18 FOR POOR DRIVING & EXTREMELY POOR GAS MILEAGE (WAS FILLING UP ABOUT 2X/WEEK INSTEAD OF 1X/2 WEEK). CAR HAD 53,166 MILES, & NO WARNING LIGHTS EVER CAME ON. DARCARS DID A TUNE-UP WHICH DID NOTHING TO IMPROVE THE GAS MILEAGE. (2) I SCHEDULED SERVICE FOR 9/18/18. DARCARS FOUND PROBLEM: SEIZED FUEL CANISTER THAT DAMAGED THE FUEL PUMP AND CAUSED FUEL TANK TO IMPLODE. ALL PARTS WERE REPLACED. (3) AFTER REPAIRS, GAS MILEAGE WAS BETTER BUT NOT BACK TO NORMAL. USED TO GET > 30 ML/GAL, & WHEN I FILLED UP, DISPLAY ALWAYS SAID >400 ML TO EMPTY. NOW I GET 27-28 ML/GAL, AND AFTER FILL-UP DISPLAY SAYS ~330 ML TO EMPTY. (4) I RECEIVED NHTSA RECALL 18V-735 IN 12/18. IT INDICATED THERE WAS NO FIX YET. (5) SCHEDULED AN OIL CHANGE FOR 1/30/19 AND ASKED DARCARS FOR STATUS OF RECALL. DARCARS SAID THERE WAS A FIX: PARTS REPLACEMENT & REPROGRAMMING. DARCARS DETERMINED THAT PARTS PREVIOUSLY REPLACED WERE OK, SO ONLY REPROGRAMMING WAS DONE. (6) REAL PROBLEMS BEGAN 3/1/19. CAR SUDDENLY DROVE EXTREMELY POORLY WHILE ON HIGHWAY. IT WOULD HESITATE, & WHEN I GAVE IT A LITTLE MORE GAS, IT LURCHED & DROVE ERRATICALLY. IT THEN STALLED OUT COMPLETELY. I TRIED TO RESTART CAR A FEW TIMES & AFTER A FEW MINUTES IT STARTED. CAR HAD ~3/4 TANK OF GAS AND NO WARNING LIGHTS EVER CAME ON. I SCHEDULED SERVICE ON 3/5/19. DARCARS ADDED OR REPLACED A TRANSMISSION MODULE. (7) NO CHANGE IN GAS MILEAGE, & LATEST SERIOUS PROBLEM HAPPENED 3/21/19. WHILE ON HIGHWAY, CAR STALLED OUT COMPLETELY WITH NO WARNING. GAS TANK WAS NEAR FULL, & NO WARNING LIGHTS EVER CAME ON. TRIED TO RESTART CAR SEVERAL TIMES BUT IT WOULDN'T START. CALLED FOR A TOW. TRIED TO RESTART CAR COUPLE MORE TIMES WHILE ON PHONE WITH AAA BUT NO LUCK. ~10 MINUTES OR SO LATER, WHILE WAITING FOR TOW TRUCK, TRIED TO START CAR AGAIN & IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190962March 22, 2019
ENGINE
THIS CAR WHEN YOU ARE DRIVING THE ENGINE JUMP OR SKEEP THE CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190977March 22, 2019
LATCHES/LOCKS/LINKAGES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V643000 (LATCHES/LOCKS/LINKAGES), 16V698000 (LATCHES/LOCKS/LINKAGES), AND 18V735000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS TAKEN TO FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180) WHERE THEY DID NOT REPAIR ANY OF THE RECALLS FOR REASONS UNKNOWN. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 16V643000 AND 16V698000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V735000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190401March 21, 2019
STEERING
AFTER TURNING ON IGNITION TO THE CAR A WARNING COMES UP "STEERING ASSIST FAULT" ON THE INFORMATION SCREEN NEAR THE ODOMETER. THE STEERING WHEEL IS THEN VERY HARD TO TURN. THIS HAS HAPPENED 2 TIMES IN THE FIRST DAY OF THE ISSUE. WHEN I TURN THE CAR OFF AND RESTART THE CAR THE PROBLEM GOES AWAY. I HAVE RESEARCHED AND FOUND SEVERAL COMPLAINTS OF THE SAME EXACT ISSUE I AM HAVING AND SOME HAVE REPORTED LOSING STEERING WHILE DRIVING SO I AM VERY CONCERNED ABOUT MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190424March 21, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
BOUGHT 11/9/2012 SIX MONTHS LATER REC'D EMISSION RECALL, 1YR LATER WOULD NOT START, DEAD IN GROCERY PARKING, DEALER SAID EMISSION AGAIN, 2ND YR RADIO WENT OUT, 3RD YR CATALYLICT CONVERTER NEED TO BE CHANGED, 5/16/2017 WAS CHARGED $1805.72, SAID NOT EMISSION BUT IT WAS DOING THE SAME THING AS BEFORE, DEAD HAD TO BE TOWED AGAIN TO DEALER, DEALER SAID, "CODES PO420, PO7A3 TESTED, FOUND CONVERTER STOPPED UP, SHIFT ACTUATOR FAULTY, REMOVED TRANSMISSION REPLACED CLUTCH ACTUATORSAND CLUTCH, REMOVED & REPLACED MANIFOLD/COVERTER ASSEMBLY. NOW TWICE SO FAR ENGINE MALFUNCTION LIGHT, NO POWER, GOES 5 MILES....... WHEN TURNED OFF IN ABOUT 45-1 HR, STARTS.... ALL THIS WHILE DRIVING OR PARKED IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190463March 21, 2019
STEERING
STEERING BECAME VERY STIFF, ALMOST JERKING AT TIMES, WHEN TURNING. FEELS LIKE IT TAKES A COUPLE SECONDS FOR THE STEERING TO CORRECT ITSELF LIKE THERE'S A DELAY FROM TURNING THE WHEEL TO THE CAR ACTUALLY TURNING. DOES IT AT LOW CITY DRIVING SPEEDS AND ON THE HIGHWAY. WE DROVE IT SATURDAY, IT WAS FINE. IT DIDN'T GET USED SUNDAY, AND PROBLEM STARTED ON MONDAY MORNING. WHEN TURNING AT LOW SPEEDS THERE IS ALSO A GRINDING NOISE COMING FROM BEHIND THE STEERING WHEEL. NO WARNINGS ON DASH, NO INCIDENT TO CAUSE THIS. VEHICLE HAS ONLY 83,000 MILES. TOOK IT TO THE DEALER AND THEY SAID IT'S THE STEERING GEAR AND IT WILL BE OVER $1500 TO FIX. MONEY I DON'T HAVE FOR A PROBLEM THAT SHOULDN'T BE HAPPENING ON A CAR THIS NEW. I'M SCARED TO DRIVE IT AND CAN'T AFFORD TO FIX IT SO IT SITS IN THE DRIVEWAY LIKE A GIANT EXPENSIVE PAPERWEIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190509March 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 65 MPH, THE VEHICLE STARTED TO VIBRATE ABNORMALLY, THE TRANSMISSION FAILURE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY THIRTY MINUTES. THE VEHICLE WAS PREVIOUSLY TAKEN TO PAYNE WESLACO FORD (LOCATED AT 2401 E EXPRESSWAY 83, WESLACO, TX 78599, (956) 272-0593) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE PCM/TCM SOFTWARE WAS UPDATED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190494March 21, 2019
UNKNOWN OR OTHER
MY WIFE WAS DRIVING HOME WHEN SUDDENLY THE BACKSEAT DRIVER SIDE DOOR OPENED. THERE WAS A PASSENGER THAT WAS ABLE TO KEEP THE DOOR SHUT AFTER THE EVENT BUT LUCKILY NOBODY WAS HURT. I TOOK THE CAR IN TO THE DEALER AND WAS TOLD THAT THERE IS NO RECALL WITH THAT ISSUE. I ALSO HAVE PREMIUM CARE WARRANTY ON THE VEHICLE BUT I WAS TOLD THAT IT DOES NOT COVER A BROKEN DOOR LATCH. THIS IS A SAFETY ISSUES AND FORD SHOULD BE RESPONSIBLE ON FIXING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190515March 21, 2019
UNKNOWN OR OTHER
TAMARA RECALL. MY OUTSIDE DRIVERS SIDE DOOR HANDLE BROKE BECAUSE THE MECHANISM IS PLASTIC. NO ONE CAN FIX IT CORRECTLY AND IT KEEPS BREAKING SO NOW I CAN'T GET MY CAR INSPECTION DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190572March 21, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT WAS UNABLE TO START THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190633March 21, 2019
POWER TRAIN
TRANSMISSION HESITATES TO SHIFT AND SOMETIMES WORKS UN-EXPECTEDLY. TRYING TO MAKE IT GO IN A TRAFFIC SITUATION IS VERY DANGEROUS AND IT JUMPING INTO ACTION MAKES IT DANGEROUS AS WELL DOUBLE CLUTCH IS NOT CONSISTANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190178March 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE A FEW MONTHS AGO AND I WAS TOLD THAT I WOULD RECEIVE ANOTHER LETTER IN ABOUT 3 MONTHS ONCE THE NECESSARY PARTS WERE IN STOCK. I HADN'T RECEIVED THE FOLLOW UP LETTER SO I CALLED MY LOCAL FORD DEALER AND I WAS TOLD THAT THE PARTS WERE ON BACK ORDER BUT I COULD SET UP AN APPOINTMENT TO HAVE MY VEHICLE INSPECTED FOR CORROSION TO DETERMINE IF I EVEN NEEDED THE PARTS. THE EARLIEST APPOINTMENT I COULD GET WAS MAY 18TH, JUST FOR THE INSPECTION; NOT EVEN FOR THE ACTUAL REPAIRS. THE RECALL IS FOR THE FUEL VAPOR SYSTEM AND THERE'S A WARPED PART THAT IS CAUSING AN INACCURATE READING ON FUEL LEVELS WHICH MEANS I HAVE TO MAINTAIN AT LEAST A HALF TANK OF GAS AT ALL TIMES. MY CAR IS NOW LEAKING GAS AND STALLING IN TRAFFIC DUE TO THE ISSUE. I LIVE IN A CITY WITH LOTS OF STEEP INCLINES AND HILLS AND I HAVE TO AVOID CERTAIN STREETS BECAUSE MY CAR HAS STALLED AND ALMOST CAUSED ACCIDENTS. THERE IS ONLY ONE FORD DEALER IN MY AREA. THE ONLY OTHER DEALER IS ABOUT 30-40 MINUTES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190261March 20, 2019
ENGINE
MORE THAN 3 MONTHS AGO I RECEIVED INITIAL NOTIFICATION OF THE FOLLOWING RECALL BY MAIL: NHTSA RECALL NUMBER: 18V735 RECALL DATE: OCTOBER 22, 2018 MANUFACTURER RECALL NUMBER: 18S32. I HAVE YET TO RECEIVE A FOLLOW UP WITH A REMEDY FOR THIS ISSUE, AND I FEEL LIKE I'VE WAITED LONG ENOUGH. ESPECIALLY BEING THAT THIS IS AN ENGINE VEHICLE, I DON'T FEEL SAFE DRIVING MY VEHICLE, ALTHOUGH I HAVE TO IN ORDER TO GET BACK AND FORTH FROM WORK. NOTHING SPECIFIC HAS HAPPENED TO MY VEHICLE YET, I AM SIMPLY JUST UNHAPPY THAT THERE IS STILL NO FIX FOR THIS ISSUE, WHICH I'VE BEEN TOLD I AM WITHIN MY RIGHTS TO DO. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190321March 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE FUEL MILEAGE DISPLAYED 50 MILES WHEN THE TANK WAS HALFWAY FILLED. THE CONTACT ALSO MENTIONED THAT THE SPEEDOMETER AND FUEL GAUGE NEEDLES WERE RAPIDLY FLUCTUATING. ALSO, WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT TURNED THE VEHICLE OFF AND HEARD AN ABNORMAL TICKING NOISE WHEN THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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