Ford Focus Complaints

22,326 consumer complaints on file.

#11184885March 7, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL, BUT IT SEIZED. THE VEHICLE WAS TOWED TO HONOLULU FORD (1370 N KING ST, HONOLULU, HI 96817, (808)-824-3981) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO ASSIST WITH PART OF THE STEERING REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 82,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184887March 7, 2019
STEERING
STEERING DEVELOPED A KNOCKING NOISE WHEN GOING OVER EVEN SMALL BUMPS AT ANY SPEED. COINCIDED WITH INCREASED PLAY IN THE STEERING WHEEL. VEHICLE HAS APPROXIMATELY 60000 MILES. WAS ADVISED THAT POWER STEERING RACK HAD AN INTERIOR COMPONENT IN DANGER OF BREAKING, ESTIMATED REPAIR COST $1800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184896March 7, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION WAS FAULTY AND THE VEHICLE WOULD NOT SHIFT INTO DRIVE OR REVERSE. THE VEHICLE WOULD ALSO SHUDDER AND HESITATE WHILE DRIVING. FURTHERMORE, THE BATTERY WAS FAULTY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TERRY HENDRICKS FORD (904 STRYKER ST, ARCHBOLD, OH 43502, (419) 445-7460) WHERE IT WAS DIAGNOSED THAT A NEW CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED; HOWEVER, THE NEW CLUTCH FAILED. SHORTLY AFTER, THE VEHICLE WAS REPAIRED AGAIN BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184900March 7, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE WAITING FOR THE RED LIGHT TO TURN GREEN, THE VEHICLE BEGAN TO HESITATE AND LOSE ACCELERATION. ALSO, THE "TRANSMISSION FAULT" MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO TEAM FORD/LINCOLN (905 BRADY AVE, STEUBENSVILLE, OH 43952) WHERE IT WAS DIAGNOSED THAT THE CLUTCH KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO JIM ROBINSON FORD (95 ROBINSON DR, TRIADELPHIA, WV 26059) WHERE IT WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184904March 7, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT SLOW SPEEDS, THE TRANSMISSION SHIFTED ERRATICALLY IN FIRST, SECOND, AND THIRD GEARS. THE VEHICLE WAS TAKEN TO MARK MCLARTY FORD (LOCATED AT 4400 LANDERS RD, NORTH LITTLE ROCK, AR 72117, (501) 945-1200) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO PROVIDE A DEFINITIVE CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WAS CURRENTLY NO KNOWN REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184967March 7, 2019
ELECTRICAL SYSTEM
WHEN DRIVING THE RADIO WOULD DO ONE LOUD SNAP AND STOP WORKING. IF I RESTARTED THE CAR IT WOULD WORK AGAIN, BUT THE ENGINE WOULD SPUTTER UPON RESTART. NOW THE RADIO JUST WON'T WORK. IT CRACKLES AND CREATES VERY LOUD NOISES THROUGH THE SPEAKERS EVEN WHEN THE CAR ISN'T ON AND THE KEYS AREN'T EVEN IN THE CAR. IT SCARES ME WHILE I AM DRIVING AND DOES NOT STOP. I NOW HAVE NO RADIO TOO. IT SOMETIMES TURNS ON BUT DOESN'T PLAY ANYTHING, BUT OTHER TIMES DOESN'T EVEN DO THAT. THE NOISES DON'T STOP THE ENTIRE TIME I'M DRIVING. IT IS GETTING WORSE AS TIME GOES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184518March 6, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED SUDDENLY BEGAN TO DECELERATE AND THE VEHICLE BEGAN TO HESITATE. THE VEHICLE WAS TAKEN TO ART HILL FORD (901 W. LINCOLN HWY, MERRILLVILLE, IN) WHO INDICATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 18V735000(FUEL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184623March 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STARTED JERKING INTERMITTENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN DRIVING FORWARD AND REVERSING. THE VEHICLE WAS TAKEN TO ROBERT HORNE FORD (3400 TOMAHAWK RD, APACHE JUNCTION, AZ 85119) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN AN UNKNOWN RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 107,112.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184646March 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE FUEL TANK WAS FAULTY AND THE VEHICLE STALLED. AFTER REFUELING THE VEHICLE, THE FUEL GAUGE INDICATED THE FUEL TANK WAS EMPTY. THE CHECK ENGINE INDICATOR WAS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO GREEN WAY FORD (9001 E COLONIAL DR, ORLANDO, FL 32817, (888) 984-4895), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 104,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184732March 6, 2019
STEERING
THE ELECTRONIC POWER STEERING FAILURE LIGHT KEEPS COMING ON. FORD RECALLED OTHER UNITS FOR SAME PROBLEM AND NOT THE FOCUS. STEERING WHEEL LOCKS UP WHEN LIGHT COMES ON AND MAKES IT DIFFICULT TO STEER. THIS IS A MAJOR ACCIDENT WAITING TO HAPPEN. THE LIGHT USUALLY COMES ON WHEN FIRST STARTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184260March 5, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
2013 FORD FOCUS SE. THE DEALERSHIP WILL NOT PERFORM THE RECALL.--MY VEHICLE IS SUBJECT TO MULTIPLE ITEMS, ACCORDING TO THE VIN REPORT. I DON'T KNOW WHAT TO DO...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184277March 5, 2019
POWER TRAIN
MINE IS A MANUAL CAR, WHEN I AM ON THE 3RD GEAR I COULD FEEL THE RESONANCE OF THE VEHICLE, IN OTHER WORDS I COULD FEEL SLIGHT VIBRATIONS OF THE GEAR ROD, I DONT KNOW IF ITS COMMON OR NOT, BUT I DONT FEEL IT WHEN I AM IN OTHER GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184335March 5, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE VEHICLE WAS DRIVING ON AN INCLINE, IT LOST POWER AND DECELERATED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERRAMONTE FORD (LOCATED AT 999 SERRAMONTE BLVD, COLMA, CA 94014, (855) 638-2136) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184356March 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
MY CAR ALERTED TRACTION CONTROL/HILL ASSIST ISSUE WHILE DRIVING UNDER 35 MPH. (NOTE I WORK 3RD SHIFT) NEXT MORNING GOT OFF WORK AND IT WAS DEAD BUT WAS ABLE TO JUMP IT. NEXT NIGHT I REMOVED KEYS FROM IGNITION FROM PARKED CAR AND VEHICLE CONTINUED TO RUN. NEXT MORNING CAR WOULD NOT START AND WAS ABLE TO BE JUMPED. TOOK TO LOCAL FORD DEALERSHIP AND THEY DIAGNOSED IT AS THE TCM (TRANSMISSION CONTROL MODULE) MODULE WHICH THEY REPLACED AND RETURNED MY CAR. SAME NIGHT CAR WOULD NOT START AGAIN. TOOK OVER AN HOUR TO GET THE CAR CHARGED JUST TO DRIVE TO DEALERSHIP 3 MINUTES AWAY AND THE CAR WOULD NOT GO OVER 1500 RPM AND WOULDN'T ALLOW ME TO GO OVER 15 MPH. GOT TO THE DEALERSHIP AND HAD WORKER WITNESS A TEST DRIVE IN THE PASSENGER SEAT, THEN PARKED WITHE WORKER STILL INSIDE AND SHE WAS ABLE TO WITNESS THE CAR NOT SHUTTING OFF AFTER KEY REMOVAL. NOTIFIED TODAY FROM SERVICE DEPARTMENT MANAGER IT IS NOW THE BCM (BODY CONTROL MODULE) AND WILL BE $2900 PLUS TAX TO REPLACE THE BCM AS WELL AS THE WIRE HARNESS THAT HAS MELTED NOW DUE TO THIS ISSUE. FORD HAS TOLD ME THAT THEY HAVE NO PROGRAMS OR RECALLS TO HELP COVER THESE COSTS. AFTER RESEARCH I HAVE DISCOVERED THAT THIS IS AND ISSUE WITH OTHERS THAT HAVE THE SAME VEHICLE AND FORD ISSUED A RECALL FOR THE 2015 FORD FOCUS FOR THIS SAME BCM ISSUE BUT OF COURSE MY VIN (2014 FORD FOCUS SE HATCHBACK) IS NOT INCLUDED. I HAVE HAD NOTHING BUT ISSUES RELATED TO THE TRANSMISSION AND COMPUTER OF MY CAR IN THE 49 MONTHS THAT I HAVE OWNED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184419March 5, 2019
STEERING
WENT TO LEAVE TO GO TO WORK ON 3-5-2019 AND I HAD NO STEERING MY CAR I HAVE NOT HAD ANY ISSUES SINCE I'VE I THIS CAR I'VE HAD IT FOR 3 YEARS . WE LOOKED O UTUBE TO SEE WHAT WE COULD DO TO FIX SO I COULD GO TO WORK IT TOOK US 20 MINUTES TO GET IT TO UNLOCK DRIVE FINE TO WORK WHEN I WENT TO LEAVE WORK AT 4PM ON 3-5-2019 IT DID IT AGAIN IT TOOK ME ABOUT 10 MINUTES THIS TIME AFTER IT UNLOCKED I WAS STILL HAVING A HARD TIME WITH THE STEERING AT FIRST BUT THEN IT LOOSENED UP THIS IS A VERY SERIOUS ISSUE THAT NEEDS TO ADDRESSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184435March 5, 2019
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED JOHN GREENE CHRYSLER DODGE JEEP AT 828-584-5337 (LOCATED AT 910 JAMESTOWN RD, MORGANTON, NC 28655) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE SAME DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183855March 4, 2019
FUEL/PROPULSION SYSTEM
MY CAR IS REVING UP BY ITSELF AND THROTTLE IS STICKING MY CAR IS IN DEALERSHIP CURRENTLY FOR 4TH TIME AND THEY CAN'T TELL ME WHAT IS WRONG WITH IT. IT HAPPENS RANDOMLY WHEN I AM STOPPED OR GOING. THE CAR IS NOT SAFE TO DRIVE AND I ALMOST WRECKED IT LAST WEEK AFTER THE 3RD TIME I PICKED IT UP FRO. DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183860March 4, 2019
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE ENGINE STALLS, TOOK IT TO THE DEALER AS PER THE RECALL LETTER FROM FORD. THE CAR KEEPS STALLING AS BEFORE, THIS IS DAGEROUS AS YOU NEED TO PRESS THE BRAKES TO START IT AND THIS IS A HAZARD IN THE HIGHWAY. TAKING IT TO THE DEALER AGAING TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184019March 4, 2019
ENGINE, FUEL/PROPULSION SYSTEM
INACCURATE FUEL GAUGE. FIRST ISSUE - MY CAR WOULD BE READING THAT I HAD (EXAMPLE) 15 MILES UNTIL EMPTY AND REALLY I HAD 0 MILES UNTIL EMPTY. RAN OUT OF GAS TWICE BECAUSE OF THIS ISSUE. SECOND ISSUE - MY CAR WILL STALL OUT IN THE MIDDLE OF DRIVING/ACCELERATING AT ANY GIVEN TIME. MUCH WORSE WHEN I HAVE LESS THAN A HALF/QUARTER TANK. MY CAR WILL STILL STALL EVEN WHEN I DO HAVE MORE THAN A HALF TANK OF GAS. MOST TIMES, MY CAR WILL NOT RESTART AFTER THE STALL. THIS ISSUE IS MORE LIKELY TO HAPPEN AS SOON AS I TURN THE CAR ON, AT A DEAD STOP THEN ABOUT TO ACCELERATE, IN STOP AND GO TRAFFIC. I BOUGHT THE CAR IN JUNE OF 2018 AND STARTED TO NOTICE THE FUEL TANK ISSUE PRETTY QUICKLY. THE STALLING OUT ISSUE STARTED TO HAPPEN SHORTLY AFTER. I DID RECEIVE A RECALL NOTICE FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184174March 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED UPHILL, THE VEHICLE STALLED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY AND COULD BE DRIVEN SAFELY. THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO FORD STORE MORGAN HILL (17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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