Ford Focus Complaints

22,326 consumer complaints on file.

#11202588April 19, 2019
POWER TRAIN
WE GOT IN THE CAR AND TURNED IT ON AND ENGINE WOULDN'T TURN OVER. EVENTUALLY IT STARTED AFTER A COUPLE OF TURNS OF THE KEY AND CHECK ENGINE LIGHT CAME ON. PUT SHIFTER IN REVERSE AND NOTHING HAPPENED. ACTED AS IF WAS STILL IN PARK OR NEUTRAL. ONCE IN DRIVE HARD SHIFTING INTO SECOND AND THIRD GEAR AS IT'S DONE IN THE PAST. FIRST TIME THE TCM WAS REPLACED AND SECOND TIME THE CLUTCH WAS REPLACED. ALL WITHIN THE LAST SIX MONTHS. THIS WILL BE THE THIRD TIME WITH THE TRANSMISSION ACTING UP. THIS VEHICLE IS UNSAFE! UNFORTUNATELY IT'S THE ONLY VEHICLE I HAVE AND IS MY FAMILIES TRANSPORTATION. SHOULD BE MY SECOND COMPLAINT. FIRST TIME WAS THROUGH FORD MOTOR COMPANY OVER THE PHONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197099April 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE STALLED AND SHUT OFF. AFTER STALLING, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO A FRIEND'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 69,536.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197133April 18, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR DID NOT CLOSE AND "FRONT DRIVER'S DOOR OPEN" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED TOM PECK FORD OF HUNTLEY AT 847-669-6060 (LOCATED AT 13900 AUTOMALL DR, HUNTLEY, IL 60142) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197136April 18, 2019
VISIBILITY/WIPER
OFTEN WHEN DRIVING IN THE RAIN, AND I HAVE THE WIPERS ARE ON "LOW" OR "HIGH", AFTER SOME TIME (NOT PARTICULARLY CONSISTENT, SOMETIMES WITHIN A MINUTE, SOMETIMES AFTER SEVERAL MINUTES) THEY WILL START WORKING INTERMITTENTLY INSTEAD. THAT IS, THE WIPER WILL BE ON, AND THEN THEY WILL START PAUSING WHILE AT THE BOTTOM BETWEEN WIPER CYCLES, JUST AS THOUGH IT WAS SET TO INTERMITTENT, EVEN THOUGH THE WIPER SETTING HASN'T BEEN CHANGED. WHEN THIS HAPPENS, I CAN SWITCH THE WIPER SETTING TO ANOTHER SETTING AND THEN BACK, AND THEN IT WILL START WORKING AGAIN FOR A WHILE. THAT IS, IF IT'S ON "LOW" AND THIS STARTS HAPPENING, I CAN SWITCH THE WIPERS TO "INTERMITTENT" AND BACK TO "LOW", OR TO "HIGH" AND BACK TO "LOW", AND IT WILL GO BACK TO NORMAL "LOW" OPERATION FOR A WHILE (UNTIL THE PROBLEM REPEATS). THIS HAS BEEN HAPPENING FOR SEVERAL YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197171April 18, 2019
FUEL/PROPULSION SYSTEM
18S32 WAS PERFORMED JANUARY 2019 PER THE RECALL NOTICE I RECEIVED. FORD DEALER IN GARDEN CITY KS SAID MY CAR WAS FINE AND SENT ME ON MY WAY. APRIL 9TH, I RECEIVED A CEL FOR EMISSIONS ON THE PURGE CANISTER. FILLED UP WITH FUEL, UNABLE TO START. WAS ABLE TO FINALLY START VEHICLE AND IT DIED WHILE DRIVING. THIS IS THE SAME SYMPTOMS OF THIS RECALL FOR THE PCV UNDER 18S32. I TOOK BACK TO FORD APRIL 11TH (SAME DEALER) GAVE MY CASE NUMBER SINCE I CALLED FORD PRIOR TO ASK IF THIS WOULD BE COVERED, THEY SAID THE DEALERSHIP WOULD NEED TO LOOK. FORD DEALER RECEIVED CAR 4/15 (SINCE I NEEDED AN APPOINTMENT) SAID THEY NEEDED APPROVAL FROM FORD AND WOULD CALL ME. I CALLED 4/18 TO FOLLOW UP, SERVICE MANAGER SAID THEY GOT DENIED ON ONE AND WILL CHECK WITH OTHER DEPARTMENTS AT FORD. I RECEIVED ANOTHER CALL SAME DAY THAT THEY CANNOT COVER IT SINCE IT WAS A ONE TIME RECALL FOR THIS ISSUE DESPITE NO PARTS BEING REPLACED AT PREVIOUS RECALL. MY CAR, DOES RUN, BUT I AM CONCERNED THE VACUUM ISSUE IN THIS RECALL WILL RENDER MY CAR USELESS IF I CONTINUE TO DRIVE SINCE THIS IS MY ONLY CAR. I NEED ASSISTANCE GETTING THE RECALL DONE DESPITE BEING DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197194April 18, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I EXPERIENCED WHAT OTHERS HAVE CALLED THE 'STOP SAFELY NOW' WARNING LIGHT AND FOLLOWED BY THE LOSS POWER AND STEERING ISSUES ON CITY STREET. THIS ISSUE HAPPENED MANY TIMES RECENTLY ON THE LOCAL STREETS (MARCH - APRIL, 2019). THANKS GOD, THIS DIDN'T HAPPEN ON THE FREEWAY ( OTHERWISE, I CAN'T IMAGE WHAT COULD HAPPEN). I FOUND THE TSB 17-0045 ONLINE FOR THIS PROBLEM AND BROUGHT THIS TSB TO MY DEALERSHIP. THEY CHARGED ME $$ TO GET THIS CAR FIXED BY FOLLOWING THE INSTRUCTION OF THIS TSB ( HOPEFULLY THIS GOT FIXED). TSB 17-0045 SPECIFIED THE CARS BUILT 9/15-2011 TO 8/15/2014 MAY HAVE THIS ISSUE. MY CAR WAS BUILT ON JUNE 2014. I STRONGLY REQUEST NHTSA INVESTIGATE THIS URGENT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197224April 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY CHECK ENGINE CAME ON AND NOW MY CAR LOST ALL POWER AND EVERY TIME I PUT MY FOOT ON THE GAS IT ACTS LIKE IT'S ABOUT TO STALL OUT I'M WORRIED FOR MY SAFETY BECAUSE THIS IS JUST THE FIRST DAY AND MY VEHICLE IS ALREADY ACTING UP I CALLED MY DEALERSHIP NO ANSWER I'M VERY UPSET IF I DIE BECAUSE OF YOU'RE COMPANY AND DEALERSHIP FAILURE BETTER BELIEVE MY FAMILY WILL SUE ESPECIALLY SINCE I'VE TRIED TO CONTACT MY DEALER MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197260April 18, 2019
ENGINE, POWER TRAIN
MY VEHICLES TRANSMISSION HAS BEEN REPLACED SEVERAL TIMES AND HAD A TCM REPLACEMENT AS WELL AND STILL IS NOT WORKING IT IS ALSO HAD TWO CLUTCHES AND SEVERAL SOFTWARE UPDATES WITH NO SUCCESS. THE CAR HAS STARTED DISPLAYING NEW TRANSMISSION ISSUES RELATED TO THE SOFTWARE IN WHICH NOW THE VEHICLE WILL NO LONGER GO IN REVERSE AND JUST THE OTHER DAY WHILE DRIVING AT 75 TO 80 MPH ON THE HIGHWAY MY VEHICLE SLAMMED IT SELF INTO SECOND GEAR VERY HARD AND THEN INTO NEUTRAL I WAS ALMOST REAR ENDED AT APPROXIMATELY 85 MPH IN WHICH I COULD HAVE DIED THIS IS UNACCEPTABLE AFFORD TO NOT EXCEPT RESPONSIBILITY AND OFFER A BUYBACK FOR THESE VEHICLES I HAVE SPENT COUNTLESS HOURS OF MY TIME WITH THIS VEHICLE AND HAVE HAD SEVERAL OCCASIONS WITH ENGINE LOSS POWER TRANSMISSION WOULD NOT SHIFT SLAMMING INTO KEY LOWER GEARS AT HIGH RATE OF SPEED COMPLETE CAR SHUT DOWN ALL OF THESE ISSUES IN WHICH I COULD HAVE BEEN IN A FATAL ACCIDENT WITH AND WE STILL HAVE NO RESOLUTION AFTER SEVERAL YEARS I AM OUT RAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196846April 17, 2019
ENGINE
THE TRANSMISSION IS WINDING UP REAL HIGH WHEN TRYUNG TO SHIFT INTO GEARS WHILE DRIVIG DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196315April 17, 2019
SERVICE BRAKES
2018 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLES BRAKING SYSTEM. *LD THE CONSUMER STATED THE VEHICLE NEEDED A MAJOR BRAKING SYSTEM REPLACEMENT. THE DEALER WAS NOTIFIED AND STATED THE FAILURE WAS DUE TO THE OWNER RESIDING NEAR AN OCEAN. THE CONSUMER OWNED MULTIPLE VEHICLE'S IN THE SAME ENVIRONMENT THAT DID NOT EXPERIENCE A SIMILAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196605April 16, 2019
POWER TRAIN
WHEN I AM ACCELERATING FROM A COMPLETE STOP IT SHUTTERS VERY BAD. IT HAPPENS WHEN TURNING AND I HAVE TO SPEED UP, IT REALLY GETS BAD WHEN I'M AT A COMPLETE STOP AND I HAVE TO TAKE OFF UPHILL. IT ALMOST FEELS LIKE IT IS HAVING PROBLEMS GOING INTO GEAR. IT ONLY DOES THIS WHEN I AM ACCELERATING. I TOLD FORD MARSHAL IN O'FALLON MO AND THEY SAID IT WAS THE "CLUTCH AND IT WAS WITHIN LIMITS." (WHATEVER THAT MEANS)THIS IS WHEN I STILL HAD A WARRANTY. BUT NOW I DON'T. I'M A LITTLE DISAPPOINTED IN THIS MATTER. THEY SHOULD HAVE FIXED IT WHILE I HAD A WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196606April 16, 2019
STRUCTURE:BODY, POWER TRAIN
ON 3/21/19 WHILE DRIVING MY VEHICLE, THE FRONT PASSENGER DOOR OPENED. THE DOOR JUST POPPED OPEN, I WAS DRIVING IN AN INTERSECTION OF A BUSY STREET AND ABOUT TO MAKE A TURN WHEN THIS OCCURRED. IT WAS TERRIFYING AND I BARELY MISSED AN ACCIDENT. LUCKILY I WAS RIGHT BY A GAS STATION WHEN THIS HAPPENED AND I HAD THE CAR TOWED TO THE DEALERSHIP. I REQUESTED THAT THE DEALERSHIP EXAMINE ALL 4 DOORS AS I WAS AFRAID THIS MIGHT RECUR. ON 4/14/19 THE SAME PROBLEM HAPPENED, ONLY THIS TIME IT WAS THE LEFT REAR PASSENGER SEAT. THE DOOR POPPED OPEN WHILE DRIVING AND WOULD NOT SHUT. I TOOK THE CAR STRAIGHT TO THE DEALERSHIP THE NEXT MORNING. I AM AFRAID TO DRIVE THIS CAR. I WAS TOLD THIS COULD BE A CHILD SAFETY LOCK ISSUE, YET I DO NOT USE THIS FEATURE, AS I DO NOT HAVE SMALL CHILDREN. I HAVE REQUESTED THAT ALL LATCHES ON ALL DOORS BE REPLACED. THIS IS A VERY DANGEROUS SITUATION. I ALSO HAVE HAD TRANSMISSION ISSUES (STALLING) WHICH DEALER STATES IS RESOLVED, AND AN ISSUE WITH THE GAS TANK THAT I WAS TOLD WAS A RECALL THEN NOT? WHAT IS IT? IS THE GAS TANK A RECALL OR NOT? ID MY CAR DEFECTIVE & SAFE TO DRIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196646April 16, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME UNCONTROLLABLE WHEN MAKING TURNS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GORDIE BOUCHER FORD OF KENOSHA (8301 75TH ST, KENOSHA, WI 53142, (262) 697-0700) WHERE IT WAS DIAGNOSED THAT THE STEERING COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196648April 16, 2019
STEERING
STEERING TIGHTENED UP WHILE MY DAUGHTER WAS DRIVING THE VEHICLE. SHE BARELY MANAGED TO PULL INTO THE NEAREST PARKING LOT. THEN THIS MESSAGE APPEARED ON THE DASH: STEERING LOSS. STOP SAFELY. COULD NOT STEER THE VEHICLE. HAD TO GET IT TOWED TO THE FORD DEALER. THEY NOTED: FOUND STEERING GEAR BINDING INTERNALLY. REPLACED STEERING GEAR. THE COST OF THE REPAIR WAS $2,109. THE CAR IS ONLY 4 YEARS WITH 43K MILES AND SHOULD NOT REQUIRE SUCH A MAJOR REPAIR. I BELIEVE THIS WAS A MANUFACTURERS DEFECT IN THE PART ITSELF. WE WILL NOT BE BUYING ANY MORE FORDS IN THE FUTURE. I AM CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AND FUTURE ISSUES WE ARE GOING TO HAVE WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196681April 16, 2019
AIR BAGS
A DRIVER RAN A RED LIGHT AND THE NOSE OF MY CAR DIRECTLY IMPACTED THEIR SIDE AT APPROXIMATELY 25-30 MPH AND MY AIRBAGS DID NOT DEPLOY. THE OTHER VEHICLE WAS A 2018 HONDA CIVIC AND THEIR SIDE BAGS DEPLOYED. EVEN THE POLICE OFFICERS WERE SHOCKED MINE DID NOT DEPLOY. I THINK WITH THE IMPACT OF THAT CALIBER THEY SHOULD HAVE GONE OFF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11196683April 16, 2019
POWER TRAIN
AT 84,000 MILES, TRANSMISSION CLUTCHES STARTED TO SLIP ON ACCELERATION IN 1ST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196693April 16, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PERU FORD (800 N BROADWAY, PERU, IN 46970, (765) 472-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196717April 16, 2019
POWER TRAIN
COULDN'T SHIFT, SLOW SHIFTING, WON'T GO INTO GEAR, WON'T COME OUT OF GEAR. WON'T CRANK, WON'T MOVE. THIS HAPPENED OVER A PERIOD OF 4 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196718April 16, 2019
POWER TRAIN
TRANSMISSION SHUDDERS HEAVILY WHEN ACCELERATING FROM 1ST TO 3RD GEAR. SEEMS TO ONLY DO THIS WHEN THE ENGINE IS WARMED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196748April 16, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 10 MPH, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,146.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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