Ford Focus Complaints

22,326 consumer complaints on file.

#11196750April 16, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER MANAGED TO STEER THE VEHICLE HOME. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196788April 16, 2019
POWER TRAIN
WHEN DRIVING, IN BETWEEN SHIFTS THE RPMS WILL RISE WHILE THE GAS PEDAL IS RELEASED AND THE CLUTCH PEDAL IS ENGAGED. CREATING A "STUCK" GAS PEDAL CREATING THE DRIVERS TO EITHER SHIFT AND RISK MORE TEAR TO THEIR CLUTCH, OR WAIT TO RELEASE THE CLUTCH TILL THE ENGINE RPMS FINALLY DROP FOR A SMOOTH SHIFT. THE FORD DEALERSHIPS SAY THIS IS NORMAL, BUT ENGINE RPMS SHOULD NOT INCREASE WHILE THE CLUTCH IS ENGAGED AND THE GAS PEDAL IS RELEASED. THIS HAPPENS AT ALL TIMES, INCHING FORWARD TO PULL INTO A GARAGE, HIGHWAY SPEEDS OR CITY SPEEDS. I HAVE A 2017 FOCUS ST ST2 WITH 11,700 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196793April 16, 2019
POWER TRAIN
SHIFTING AND TRANSMISSION ISSUES: VEHICLE STARTED OUT WITH SHIFTING PROBLEMS FROM FIRST TO SECOND GEAR. TOOK TO A MECHANIC AND WAS TOLD I NEEDED A NEW TRANSMISSION (AT THIS TIME THE CAR HAD ROUGHLY 80K MILES). THEN TOOK TO THE FORD DEALERSHIP, WHERE MY CAR WAS UNDER EXTENDED WARRANTY, WHERE THE CAR'S COMPUTER WAS RESET, AND WAS TOLD THEN THAT IT WOULD CONTINUE TO HAVE SHIFTING ISSUES; THAT'S JUST HOW THE CAR WAS MADE. ABOUT THREE MONTHS LATER, THE PROBLEMS STARTED AGAIN AND GOT WORSE. THE SHIFTING CONTINUED TO DYSFUNCTION, WHICH I "FIXED" BY PARKING AND RESTARTING MY CAR, THUS RESTARTING THE COMPUTER. IT WOULD USUALLY DRIVE OKAY AFTER THAT. I DROVE LIKE THIS FOR SOME TIME UNTIL I WAS HAVING ISSUES STARTING THE CAR AND ONCE I FINALLY GOT IT STARTED, IT WAS UNABLE TO GO IN REVERSE. I IMMEDIATELY BROUGHT IT BACK TO THE SAME PLACE WHERE MY COMPUTER WAS RESET THE FIRST TIME, AND WAS TOLD THAT MY CLUTCH NEEDS TO BE REPLACED. AT THIS APPOINTMENT, I ALSO DISCOVERED THAT MY EXTENDED WARRANTY WAS EXPIRED BY A MONTH, AND WOULD COST $2K TO FIX. THERE IS A RECALL ON THIS VEHICLE NOW, BUT THIS CAR IS CURRENTLY PARKED, UNABLE TO START OR MOVE, IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196420April 15, 2019
POWER TRAIN
TRANSMISSION CLUTCH SHUDDERING/CHATTERING ON ACCELERATION, PRIMARILY IN 1ST AND 2ND GEAR. WORSE WHEN AMBIENT TEMP IS WARMER. SLAMS INTO GEAR, SOMETIMES BREAKING TIRES LOOSE ON PAVEMENT. ONLY OWNED THIS CAR FOR 1 WEEK. MILEAGE IN THE 70K RANGE. ESPECIALLY DANGEROUS PULLING OUT ON A TURN. CAR WILL JERK SIDEWAYS AND HESITATE, LEAVING YOU OPEN TO BEING STRUCK BY ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196441April 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE OPERATING THE VEHICLE IN LOWER GEARS, IT SUDDENLY BEGAN TO SHAKE AND VIBRATE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. CORWIN FORD OF SPRINGFIELD (3241 S. GLENSTONE AVE, SPRINGFIELD, MO) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE POWER TRAIN WAS PREVIOUSLY REPAIRED IN 2016 AND THE CLUTCH AND CONTROL MODULE WERE REPLACED; HOWEVER, THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196533April 15, 2019
STEERING
THE POWER STEERING HAS COMPLETELY FAILED. IT IS VERY DIFFICULT TO TURN THE CAR, ESPECIALLY AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196548April 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE JERKED. WHEN THE CONTACT RELEASED THE ACCELERATOR PEDAL, THE JERKING STOPPED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHAWNEE MISSION FORD (11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203 (913) 631-0000) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196087April 14, 2019
STEERING
PURCHASED 2015 FORD FOCUS IN AUG 2018 USED, BEEN DRIVING FINE FOR 8 MONTHS; CAR HAS LESS THAT 30,000 MILES. ON 4/10/19, I STARTED THE VEHICLE AND THE DASH INDICATED A STEERING FAULT ASSIST WARNING WHILE STATIONARY IN A LEVEL PARKING RAMP. NO POWER STEERING ALL OF A SUDDEN. CALLED COURTESY FORD IN DAVENPORT IOWA ON 4/11/19. SERVICE DEPARTMENT THERE STATED THEY THINK FORD SHOULD RECALL AS HE (GARRETT) HAD THREE FOCUS' WITH SAME ISSUE-ONE WAS IN THE SHOP AT THAT MOMENT TO HAVE THE ENTIRE STEERING RACK REPLACED AT APPROXIMATE COST OF $2,500. THAT IS ONE QUARTER OF WHAT I PAID FOR THE CAR. 4/11/19 & 4/12/19, CALLED COURTESY IN MOLINE ILLINOIS WHERE I PURCHASED THE CAR, AND NO RESPONSE/CALL BACK. TOOK CAR TO AUTOZONE IN ROCK ISLAND ON 4/11/19 AND THE TECH THERE SAID HE HAS SEEN SEVERAL OF THESE FAULTS AND THINKS A RECALL IS COMING. DID RESEARCH ONLINE AND NOTICED RECALL 15S18 FOR SAME ISSUE ON FORDS FROM 2011-2014 DUE TO FAULTY POWER CONTROL MODULE SYSTEM. 4/12/19 FILED COMPLAINT CAS17644387 WITH FORD DIRECTLY. INTERNET SEARCH INDICATED THE STEERING ASSIST FAULT HAS OCCURRED WHILE THE CAR WAS IN MOTION-LUCKILY, I WAS PARKED.I HAVE A CAR THAT IS UNSAFE TO DRIVE AND THINK, BASED ON THE POINTS NOTED, THIS SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195954April 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I RECENTLY BOUGHT A 2014 FORD FOCUS HATCHBACK FROM ELLIOTT CHRYSLER DODGE JEEP IN CARTHAGE TEXAS NOT KNOWING I WAS BUYING A VEHICLE WITH A ACTIVE SAFETY RECALL. WAS TOLD BUY THE SALESPERSON THERE WAS NO RECALLS ON THE VEHICLE THAT THEY ARE REQUIRED BY LAW TO FIX THEM PRIOR TO SELLING IT. AND I WAS DRIVING HOME 11 DAYS AFTER GETTING THE CAR AND IT STALLED OUT IN THE MIDDLE OF THE HIGHWAY IN THE LEFT LANE AND WOULD NOT ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND I WAS ALMOST HIT BY ANOTHER VEHICLE. I SENT THE CAR BACK TO THE DEALER YOU TRIED TO GIVE IT BACK TO ME AGAIN TELLING ME THAT THEY DROVE IT THE CHECK ENGINE LIGHT ISN'T ON ANYMORE AND WE LOOKED UP YOUR WEBSITE TO SEE IF THE CAR HAD AN ACTIVE RECALL WHICH IT DID. WE REFUSED TO TAKE THE CAR BACK UNLESS THEY FIXED THE RECALL. SO THEY SAID THEY WERE SENDING THE CAR TO EXCEL FORD IN CARTHAGE TEXAS. THAT THEY HAD CALLED THEM AND VERIFY THE RECALL IN WHICH WE FOUND OUT ABOUT THE RECALL FROM THE PAPERWORK FROM THE DEALERSHIP GIVING US THE WEBSITE. THE SERVICE TECH CALLED AND SAID HE CALLED FORD VERIFYING THE RECALL AND THAT THE PARTS FOR FIXING THE RECALL WE'RE ON BACKORDER AND COULD TAKE QUITE A WHILE. A DAY LATER ELLIOTT DODGE OF CARTHAGE CALLED US BACK WHERE WE BOUGHT THE CAR AND SAID THEY HAD THE CAR BACK THE RECALL WAS FIXED. ALONG WITH THE PIECE OF PAPER STATING IT WAS FIXED BUT NOT HOW. AND NOW A WEEK LATER IF THAT AND THE CAR STALLED OUT AGAIN CHECK ENGINE LIGHT ON AND DID THE SAME THING IT DID BEFORE THE RECALL WAS ALLEGEDLY FIXED. ONCE AGAIN NEARLY CAUSING AN ACCIDENT WHEN THE CAR STALLED AND WILL NOT ACCELERATE. I WAS JUST DRIVING DOWN THE HIGHWAY AND IT STALLS CHECK ENGINE LIGHT FLASHES THEN STAYS ON LOSING ALL POWER AND WILL NOT ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196059April 13, 2019
STEERING
STEERING QUITS INTERMITTENTLY.. IT'S A WELL KNOWN AND DOCUMENTED SAFETY HAZARD AS I HAVE SEEN HUNDREDS AND HUNDREDS OF SIMILAR COMPLAINTS. JUST ADDING ONE MORE TO THE LIST. DON'T SEE A FULL RECALL IN THE FUTURE BUT A LITTLE HELP WITH A VERY EXPENSIVE REPAIR WOULD BE NICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195781April 12, 2019
FUEL/PROPULSION SYSTEM
MY CAR HAS A RECALL FROM OCT, 22ND, 2018. THE NHTSA RECALL NUMBER IS 18V735. TILL APR 12TH, 2019, THE REMEDY PROGRAM IS STILL UNAVAILABLE. I WAS CURIOUS IF IT IS NORMAL? DO I JUST WAIT AND THE MANUFACTURER WILL INFORM OWNERS WHEN IT IS AVAILABLE? THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195808April 12, 2019
FUEL/PROPULSION SYSTEM
THERE IS AN ACTIVE RECALL ON MY VEHICALE FOR CPAV VALVE. MY CAR IS EXPERIENCING ALL SYMPTOMS OF THE RECALL, BUT THE DEALERSHIP IS TELLING ME I MIGHT NOT BE COVERED BECAUSE MY VEHICLE PASSED A TEST A FEW MONTHS AGO WHEN I BROUGHT IT IN FOR ANOTHER ISSUE (THE TRANSMISSION, WHICH WAS UNDER WARRANTY). THEY SAY THEY ARE WAITING TO HEAR BACK FROM FORD FOR FURTHER INSTRUCTION, BUT I HAVE BEEN WAITING FOR MORE THAN 2 DAYS WITH NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195849April 12, 2019
POWER TRAIN
I OWNED THE CAR 3 DAYS AND THE TRANSMISSION LIGHT CAME ON. CLAIMED THE TRANSMISSION MODULE WAS REPLACED. TWO HOURS AFTER GETTING THE CAR BACK IT WOULD NOT START, ENGINE LIGHT CAME ON. SEE PHOTO IT WOULD APPEAR THE OBD2 WIRES HAVE BEEN TAMPERED WITH IN AN EFFORT TO DISABLE THE LIGHT CONTINUING TO COME ON. (PICTURE ATTACHED) THE CAR IS BACK IN THE SHOP. IT HAS BEEN 2 WEEKS SINCE PURCHASE I HAVE HAD THE CAR IN MY POSSESSION FOR A TOTAL OF 3 DAYS. THE USED CAR PLACE WHERE IT WAS PURCHASED WILL NOT TAKE THE CAR BACK. THERE IS A 90 DAY WARRANTY THAT WILL RUN OUT. THE CAR IS OVER THE 100K MILE WARRANTY FOR THE DEALERSHIP TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195886April 12, 2019
FUEL/PROPULSION SYSTEM
BEEN WAITING 2 MONTHS FOR FUEL TANK AND OR VALVE TO FIX RECALL. VEHICLE SHUTTERS. NOW I CALL ABOUT THE PARTS COMING IN AND THE SERVICE WRITER (SR) STATES THE FUEL PUMP WILL BE REPLACED AS WELL. I TRIED TO CONFIRM THIS WITH FORD AND THEY HAD NO KNOWLEDGE OF FUEL PUMP BEING ADDED TO THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195889April 12, 2019
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL 18S32/NHTSA RECALL 18V-735 IN DECEMBER 2018.I HAVE NOT HEARD ON WHAT TO DO OR WHEN TO TAKE THE CAR TO THE DEALER. WHAT SHOULD I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195904April 12, 2019
ENGINE
TL* THE CONTACT OWNED A 2004 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE HESITATED AND STALLED. ALSO, THE OXYGEN SENSOR, MASS AIR FLOW SENSOR, AND THROTTLE BODY SENSOR WARNING INDICATORS ILLUMINATED. SINCE 2016, THE CONTACT ALSO STATED THAT THE FAILURE ONLY OCCURRED WHEN THE VEHICLE WAS PARKED ON AN INCLINE, FACING UPWARDS. THE CONTACT HAD THE VEHICLE DIAGNOSED BY A SCHOOL TEACHER WHO WAS A CERTIFIED MECHANIC. IT WAS DETERMINED THAT THE AIR INTAKE WAS LOCATED IN THE FRONT OF THE VEHICLE AND WATER ENTERED, WHICH DAMAGED THE SENSORS.T HE AIR INTAKE NEEDS TO BE POINTED DOWN TO PREVENT WATER FROM COMING IN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. THE VIN IS INVALID. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195927April 12, 2019
ENGINE, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE DRIVER WAS UNABLE TO EXIT THE VEHICLE BECAUSE THE DOORS FAILED TO OPEN AND WAS PULLED OUT FROM THE WINDOW. THE DRIVER SUSTAINED NECK, BACK, STOMACH, LEG, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER LATER DIED DUE TO THE INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SOUND FORD (LOCATED AT 101 SW GRADY WAY, RENTON, WA 98057, (425) 235-1000), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE BODY DAMAGE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11195652April 11, 2019
ENGINE
STALLING DEADING AND SHATTERING POWER LOSE ENGINE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195704April 11, 2019
ENGINE
MY ENGINE CONSTANTLY STALLS WHEN ACCELERATING. THIS HAPPENS NOT ONLY IN LOW RPM USE BUT ALSO WHEN I AM ON THE FREEWAY. THE STALLING MAKES MY CAR SHAKE AND IT IS MAKING DRIVING EXTREMELY DANGEROUS AND I AM CONSTANTLY HESITANT TO HAVE MY FAMILY INSIDE OF MY CAR. I AM STILL WAITING FOR THE RECALL TO CONTACT TO FIX THE SOLUTION BUT IT IS TAKING AN UNREASONABLE AMOUNT OF TIME. PLEASE EXPEDITE THENHTSA RECALL REGARDING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195561April 11, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
AT UNPREDICTABLE TIMES, ACCELERATOR PRESSURE RESULTS ONLY IN ENGINE REVVING. THIS OCCURS REGARDLESS OF CURRENT SPEED, WHEN TURNING AT ANY SPEED OR WHEN MOVING FORWARD. THE TRANSMISSION WILL NOT ENGAGE FOR SEVERAL SECONDS. WHEN IT DOES FINALLY ENGAGE, IT WILL DO SO IN A BURST OF ACCELERATION. THESE CONDITIONS CREATE PROBLEMS IN WHICH ROUTINE TRAFFIC MANEUVERS BECOME UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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