Ford Focus Complaints

22,326 consumer complaints on file.

#11203423April 24, 2019
FUEL SYSTEM, GASOLINE, STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STUART POWELL FORD LINCOLN MAZDA (225 S DANVILLE BYPASS, DANVILLE, KY 40422, (859) 236-8917) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE ALSO EXPERIENCED STEERING FAILURES SEVERAL TIMES. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203417April 24, 2019
ENGINE
VEHICLE WAS ON A CITY STREET GOING ~ 40MPH, AND ENGINE CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203530April 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 40 MPH, THE ENGINE STALLED AND THE TRANSMISSION FAULT SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO SAFELY PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO SMITH FORD (LOCATED AT 908 E OAK ST, CONWAY, AR 72032, (501) 329-9881) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,914.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203033April 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CAR CONSTANTLY HAS ISSUES STUTTERING WHEN TRYING TO ACCELERATE. IT CAUSES SHAKING IN THE CAR AND ONLY LIGHTLY LESSENS WHEN THE GAS TANK IS OVER HALFWAY FULL AND/OR HAS A RECENT OIL CHANGE. ALREADY HAD A FEW PARTS REPLACED CONCERNING THE CPV BECAUSE THE GAS PEDAL CEASED FUNCTIONING WHILST DRIVING ON THE INTERSTATE. I'VE GOTTEN THE RECALL NOTICE LETTER BUT NO FULL SOLUTION HAS BEEN OFFERED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203050April 23, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION OVERHEATED AND CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL, INDICATING TO WAIT FIVE MINUTES TO RESTART THE VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR REPRODUCE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. JOE MYERS FORD (LOCATED AT 16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600) WAS CONTACTED VIA TELEPHONE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203048April 23, 2019
ENGINE
WHEN TRYING TO ACCELERATE AFTER DECREASING SPEED IT SHOOTS UP IN RPM AND WILL BARELY MOVE UNTIL I LET GO OF GAS AND ALLOW IT SOME TIME. IT'S AS IF I'M REVVING MY ENGINE WITH THE THE BRAKE APPLIED. ITS SLOWLY GETTING WORSE. I'M UP TO DATE ON ALL MY MAINTENANCE AND THE CAR IS AT APPROX 17500 MILES. I BOUGHT THE CAR BRAND NEW IN AUGUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203108April 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AN ABNORMAL FUEL ODOR WAS COMING FROM THE VENTS AND THE VEHICLE REEKED OF FUEL. THE ODOR WAS SO STRONG THAT IT WAS A DISTRACTION TO THE CONTACT AND HER FAMILY'S HEALTH. THE VEHICLE WAS TAKEN TO JOE HALL LINCOLN FORD (1617 21ST STREET, LEWISTON, ID 83501, (888) 706-3381) WHERE THE MECHANICS REPAIRED A DOOR LATCH, BUT DID NOT REPAIR THE FUEL TANK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,637.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203116April 23, 2019
UNKNOWN OR OTHER
THE VEHICLE HAS HAD REPEATED ISSUES OVER THE PAST 7 YEARS OF OWNERSHIP. THE VEHICLE HAS SHUDDERED UPON ACCELERATION FOR MANY YEARS. A TRANSMISSION RECALL SUPPOSEDLY FIXED THE PROBLEM, HOWEVER, THE VEHICLE HAS CONTINUED TO SHUDDER AND ALSO STRUGGLED GOING UPHILL. I TOOK THE VEHICLE INTO THE LOCAL FORD DEALERSHIP, AS IT WAS BECOMING DIFFICULT TO DRIVE SAFELY. THE VEHICLE WOULD NOT ACCELERATE WHEN GOING UP EVEN A MODERATE INCLINE AND WOULD BEGIN TO SHUDDER AND "REV UP". I WAS TRAVELING ON THE HIGHWAY UP AN INCLINE WHEN THE VEHICLE STRUGGLED TO ACCELERATE, BEGAN SHUDDERING, AND THE ENGINE BECAME LOUD. I HAD TO MOVE OVER INTO THE FAR RIGHT LANE AND SLOWLY MAKE MY WAY UP THE INCLINE TRAVELING WELL BELOW THE POSTED SPEED LIMIT. THE FORD DEALERSHIP DETERMINED THAT IT WAS THE CLUTCH THAT NEEDED REPLACED. WHEN I QUESTIONED IF THIS WAS RELATED TO ALL OF THE OTHER SHUDDERING PROBLEMS AND TRANSMISSION PROBLEMS I HAVE HAD OVER THE YEARS, I WAS TOLD THAT THIS WAS NOT ASSOCIATED WITH THAT AND TOLD THAT I WOULD BE RESPONSIBLE FOR PAYING THE FULL AMOUNT OF THE REPAIRS. A SECONDARY AUTO SHOP SUGGESTED THAT I REACH OUT TO THE FORD DEALERSHIP, AS THEY BELIEVED THAT THE NEED FOR THE CLUTCH REPLACEMENT AND PROBLEMS COULD EASILY BE RELATED TO PREVIOUS TRANSMISSION ISSUES. THE FORD CORPORATION WAS CONTACTED AND REFUSED TO DO ANYTHING ABOUT THE SITUATION, OTHER THAN DOCUMENTING THE INCIDENT IN MY FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203193April 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STOPPED AND SHUT OFF COMPLETELY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CROWN FORD (256 SWAIN STREET, FAYETTEVILLE, NC 28303) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-17722233. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203212April 23, 2019
POWER TRAIN
PURCHASED THE VEHICLE NEW WITH ONLY 21 MILES ON IT, BRAND NEW AUTOMATIC TRANSMISSION WITHIN 8MNTHS I HAD TO HAVE THE CLUTCH REPLACED BECAUSE IT WAS SHUDDERING AND HESITATING ON ACCELERATION. BY NOVEMBER I WAS HAVING THE SAME ISSUE AGAIN AND THE 3RD CLUTCH WAS PUT IN, NOW AGAIN JUST 5 MNTHS LATER THE CAR IS GETTING ITS 4TH CLUTCH . REPEAT ISSUE AND NO RESOLUTION. OTHER THAN LET THEM KEEP PUTTING CLUTCHES IN UNTIL MY WARRANTY DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203248April 23, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE INTERMITTENTLY LOSES ALL PROPULSION, BOTH WHILE IN MOTION OR AFTER ACCELERATING FROM A STOP. I'VE HAD IT HAPPEN BOTH DURING CITY COMMUTES AND DURING A TURN. THROUGHOUT THESE EPISODES, THE GEAR INDICATOR ON THE DASHBOARD GOES FROM HIGHLIGHTING THE CURRENT DRIVE ("D") GEAR, OR IN SOME CASES THE REVERSE ("R") GEAR OR PARKING MODE ("P"), TO NOTHING AT ALL. WHEN THE GAS PEDAL IS PUSHED WHILE THIS IS HAPPENING, THE ENGINE WILL REV, BUT VEHICLE WILL NOT MOVE. USER WON'T EVEN HAVE A CHANCE TO PULL OVER SINCE IT WILL STOP DEAD. EPISODES ARE USUALLY BRIEF, AVERAGING A COUPLE MINUTES, HOWEVER WHEN THIS DOES HAPPEN IT CAN CAUSE AN ACCIDENT DUE TO A SUDDEN DECREASE OF SPEED. AS FOR WHAT SPECIFIC SYSTEM IS AT FAULT, I'M UNCERTAIN SPECIFICALLY, THOUGH BELIEVE EITHER THE POWER TRAIN OR MAIN COMPUTER (ESP. DEALING WITH GEAR SHIFTING) IS MALFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203268April 23, 2019
AIR BAGS
I GOT INTO A CAR ACCIDENT ON APRIL 22 2019 AND MY STEERING WHEEL AIR BAG DID NOT DEPLOY. MY WHOLE FRONT OF THE CAR WAS WAS DESTROYED AND THE AIRBAG UNDER THE STEERING WHEEL DEPLOYED. I'M REPORTING THIS BECAUSE IT MAY NOT HAVE KILLED ME BUT IT COULD KILL SOMEONE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11202830April 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO METRO FORD (9000 NW 7TH AVE, MIAMI, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED AND THE FAILURE WAS REMEDIED. APPROXIMATELY 20 MONTHS LATER, WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO TAYLOR FORD (13500 TELEGRAPH RD, TAYLOR, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202915April 22, 2019
STEERING
OWNER OF A 2012 FORD FOCUS 4D SE, EXPERIENCED THE LOSS OF POWER STEERING "POWER STEERING ASSIST". IT HAS HAPPENED TO ME TWICE WITHIN MINUTES OF EACH OTHER. GOING DOWN A CITY STREET AND LOST CONTROL IT WAS EXTREMELY DIFFICULT TO TURN TO GET OFF THE STREET TO SAFETY. IN THE PROCESS OF TURNING I CAME CLOSE TO HITTING A CAR. TURNED THE CAR ON AND OFF, FIGURED WORKS FOR ELECTRONIC DEVICES, THE "POWER STEERING ASSIST" WAS REMOVED THEN 10 MINUTES LATER THE "POWER STEERING ASSIST" ENGAGED AGAIN THIS TIME TURNING OFF THE FREEWAY. VERY SCARY EXPERIENCE. AFTER READING THE COST TO CORRECT THE ISSUE I WILL BE OUT $2000.00. IS FORD PUTTING LIVES IN DANGER TO CREATE ANOTHER REVENUE STREAM?? I CAN NOT BELIEVE THAT THESE VEHICLES HAVE NOT BEEN RECALLED FOR THIS ISSUE!!!! 57K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197310April 19, 2019
POWER TRAIN
'TAKATA RECALL' MY AUNT BOUGHT THE CAR IN NOVEMBER OF 2012, SOLD IT TO ME IN MARCH THE CAR SHUTTERS , VIBRATES AND LOSES POWER AFTER TAKING OFF FROM A COMPETE STOP, SHE'S HAD THE CAR SERVICED THE LAST 4 YEARS AND HAS TOLD THEM ABOUT IT AND THEY NEVER DOCUMENTED IT, THEY DRIVE THE CARS AFTER THEY FIX THEM, THEY CAN FILL WHAT IT DOES. CAR IS UNSAFE TO DRIVE LIKE THAT IT STRUGGLES TO ACCELERATE FROM TAKE OFF. TOOK IT TO FORD AND THEY SAID I MISSED THE EXTENDED WARRANTY BY 4 MONTHS, DOES SOMEONE HAVE TO DIE BEFORE THEY MAKE THIS PROBLEM A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197336April 19, 2019
POWER TRAIN, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. SHE WAITED TEN MINUTES, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE VEHICLE DROVE VERY SLOWLY AND FAILED TO ACCELERATE. THE CONTACT DROVE THE VEHICLE TO KIRK AUTO CO (LOCATED AT 235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901, (888) 480-6177) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SWITCH FROM THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS INFORMED THAT THE CLUTCH AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,704.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202542April 19, 2019
STEERING
LOSS OF POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202548April 19, 2019
POWER TRAIN
WHILE DRIVING DOWN THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON UNEXPECTEDLY. SHORTLY THEREAFTER, THE CAR WENT INTO LIMP MODE AND I LOST ALL POWER TO THE WHEELS. WHEN I TRIED TO ACCELERATE, THE ENGINE WOULD REV BUT WOULD NOT ACCELERATE. I WAS FORCED TO PULL OVER ON THE HIGHWAY AS A RESULT OF THIS TRANSMISSION FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202554April 19, 2019
ELECTRICAL SYSTEM
JUST TURNED IN AN ORIGINAL CHARGING CORD UNDER RECALL (THE CORDS PLUG WOULD TEND TO OVERHEAT AND WAS A POTENTIAL FIRE HAZARD) AND GOT A BRAND NEW CORD FROM KEN GRODY FORD, CARLSBAD, CA. MY FIRST THOUGHT WHEN LOOKING AT THE NEW CORD WAS THAT THE ELECTRICAL CORD (19' LONG PART) LOOKED UNUSUALLY THIN. WITH THE NEW CORD, THE APPROX 19' PART OF THE CORD GETS WARM, ALL 19 FEET! THEY OBVIOUSLY USED TOO SMALL OF A WIRE GAUGE IN THE NEW CORD, AND THIS IN ITSELF IS A SAFETY HAZARD IN MY OPINION. I SPECIALIZE IN SELLING ELECTRIC CARS, AND I'M ALWAYS CHARGING VARIOUS MAKES AND MODELS IN MY GARAGE ON A 15AMP/110V DEDICATED CIRCUIT, AND HAVE NO ISSUES WITH OTHER CHARGING CORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202583April 19, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I WAS NOTIFIED THAT MY CAR HAS BEEN RECALLED. I WAITED A FEW MONTHS FOR THE DEALERSHIP TO CALL ME TO LET ME KNOW WHEN I CAN BRING MY CAR IN. I DECIDED TO TAKE IT UPON MYSELF TO REACH OUT TO THEM AND WAS TOLD TO BRING IT IN. THAT BEING SAID, I HAD RESCHEDULED MY APPOINTMENT SEVERAL TIMES (BECAUSE LIFE HAPPENS). I REACHED OUT AGAIN TO RESCHEDULE AND DID NOT RECIEVE A RESPONSE. I REACHED OUT THE LHM CUSTOMER SERVICE, THEY SAID SOMEONE WILL BE CONTACTING ME BUT NEVER DID. I FEEL LIKE I AM BEING IGNORED, AND I WANT THIS CAR FIXED OR OUT OF MY LEASE. MY CAR VIBRATES SINCE I BOUGHT IT, AND NOW IT KIND OF SHAKES WHEN I DO A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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