Ford Focus Complaints

22,326 consumer complaints on file.

#11206064May 7, 2019
STEERING
STEERING BEINGS TO LOCK INTERMITTENTLY DURING DRIVING, STEERING WHEEL LOCKS DURING DRIVING, STEERING WHEEL THEN BECOMES VERY HARD TO TURN UPON START UP. I WAS DRIVING ON THE FREEWAY NEARING A CURVE TO EXIT WHEN ISSUE HAPPENED. THIS CAR CANNOT BE OPERATED WITHOUT POWER STEERING FOR SOMEONE WHO IS ELDERY, SICK, EVEN A NORMAL PERSON. THE WHEEL JUST WONT BUDGE. I AM TRYING TO SECURE FUNDS TO PAY OUT OF POCKET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206070May 7, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AS THE POWER STEERING AND OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11206116May 7, 2019
STEERING
THE POWER STEERING SYSTEM FAILURE LIGHT APPEARED AND NO ABILITY TO STEER THE VEHICLE WHAT SO EVER SINCE IT IS ELECTRIC POWER STEERING. MY DAUGHTER ALMOST CRASHED INTO ANOTHER CAR WHILE GOING STRAIGHT. WAS LUCKY ENOUGH TO BE ABLE TO PULL INTO A PARKING LOT. ABSOLUTELY NO ABILITY TO TURN THE WHEEL WITH OUT BREAKING IT OFF THE STEERING COLUMN. ALSO HAD TEMPORARY FAILURE WHEN THE WINTEWR TEMPS WENT WELL BELOW FREEZING BUR EVENTUALLY THE STEERING WOULD COME BACK ONLINE ONCE THE CAR WARMED UP (UP TO 45 MINUTES). VERY DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205674May 6, 2019
ELECTRICAL SYSTEM
RADIO WILL CUT OUT AND THEN SOUND LIKE WIRES ARE SIZZLING AND WONT PLAY.THE VEHICLE IS IN MOTION.AND EVEN WHEN ITS TURNED OF THE SIZZLING SOUND IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205745May 6, 2019
WHEELS
TIRES ARE WEARING OUT ON THE INSIDE A LOT FASTER. AM ON 3RD SET THE FIRST TWO SETS DID THIS AND THE DEALER SAID THE ALIGNMENT WAS FINE. I.FEEL THIS IS A SAFETY HAZARD AS A CURSORY INSPECTION OF THE TIRES LOOKS OK BUT IF YOU GET ON THE GROUND TO CHECK THE INSIDE PART THE WEAR WILL BE ALARMING. I WENT ONLINE TO CHECK MESSAGE BOARDS FOR THIS MODEL AND NUMEROUS OTHER PEOPLE HAD THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205802May 6, 2019
AIR BAGS, STEERING
TL* THE CONTACT OWNED A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE POWER STEERING FAILED AND THE CONTACT'S DAUGHTER LOST CONTROL OF THE VEHICLE. THE VEHICLE CRASHED INTO A POLE AND THE VEHICLE FLIPPED OVER MULTIPLE TIMES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S DAUGHTER SUSTAINED NECK PAINS THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11205818May 6, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE POWER STEERING FAILED AND THE CONTACT'S DAUGHTER LOST CONTROL OF THE VEHICLE. THE VEHICLE DROVE INTO AN EMBANKMENT, CRASHED INTO A LIGHT POLE, AND FLIPPED OVER MULTIPLE TIMES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S DAUGHTER SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. POLICE REPORT NUMBER: 85507869 WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21646310. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 90,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11205837May 6, 2019
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
I PREVIOUSLY MAILED SOME INFORMATION IN ABOUT THE POWERSHIFT TRANSMISSION ERROR, THE FOLLOWING IS AN INTERACTION WITH FORD IN 2017 ATTEMPTING TO RESOLVE THIS CONCERN: "[email protected] TUES 8/1/2017 8:20 PM NAME[XXX] FIRSTNAME[XXX] LASTNAME[XXX] VIN[XXX] ZIP CODE63101 EMAIL[XXX] A FORD REPRESENTATIVE WILL BE WITH YOU SHORTLY. [XXX] SAYS: HELLO [XXX]. MY NAME IS [XXX]. HOW CAN I HELP YOU? [XXX] SAYS: GREAT DAY, I WAS ATTEMPTING TO FIND OUT WHAT TYPE OF TRANSMISSION MY VEHICLE HAS AND WAS WONDERING IF YOU ALL COULD FIND OUT FROM THE VIN? [XXX] SAYS: I'LL BE HAPPY TO ASSIST YOU! PLEASE GIVE ME A MOMENT TO LOOK INTO THAT. [XXX] SAYS: THANKS SO MUCH FOR WAITING. UPON RESEARCH, YOUR VEHICLE IS EQUIPPED WITH A 6 SPEED AUTO TRANSMISSION DPS6. I THIS INFORMATION HELPS. DID YOU HAVE ANY OTHER QUESTIONS [XXX]? [XXX] SAYS: YES, IS THIS MODEL A POWERSHIFT, OR SOME OTHER TYPE OR IS THERE ANY DIFFERENCE IN POWERSHIFT WITH OTHER TRANSMISSION TYPES? [XXX] SAYS: LET ME CHECK FOR YOU. [XXX] SAYS: I AM STILL RESEARCHING. I'LL BE WITH YOU SHORTLY. [XXX] SAYS: COOL, NO RUSH ♥ [XXX] SAYS: I APPRECIATE YOUR PATIENCE. IT APPEARS YOUR VEHICLE HAS A DUAL POWER SHIFT. [XXX] SAYS: THANK YOU... I DON'T REALLY HAVE ANY OTHER QUESTIONS AT THE MOMENT.... CAN I REACH BACK OUT IF I DO? [XXX] SAYS: ABSOLUTELY! WE ARE AVAILABLE MON-FRI 8:30AM-10:30PM EST, SATURDAY 11:00AM-7:00PM EST. [XXX] SAYS: THANK YOU SO MUCH, HAVE A BEAUTIFUL WEEK [XXX] SAYS: YOU'RE WELCOME, ENJOY YOU WEEK AS WELL! ____________ THANK YOU FOR CHATTING WITH FORD MOTOR COMPANY, PLEASE TAKE A SHORT SURVEY TO RATE MY SERVICE. CLICK ON THE SMALL "X" IN THE TOP RIGHT HAND CORNER TO LAUNCH THE SURVEY." VEHICLE IS CURRENTLY BEING SERVICED BY BOMMARITO FORD FOR FUEL PUMP.TRANSMISSION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205840May 6, 2019
STEERING
POWER STOPPED OPERATING WHILE DRIVING. IT HAD SUDDENLY BECOME VERY DIFFICULT TO TURN THE STEERING WHEEL. THIS IS DANGEROUS ESPECIALLY FOR A SMALLER PERSON, THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205899May 6, 2019
POWER TRAIN
CAR STOPS ACCELERATING AT ROUGHLY 25 MPH DESPITE CONTINUOUS PRESSURE ON GAS PEDAL. ONLY TO GET THE CAR MOVING AGAIN WAS TO BRING THE CAR TO A COMPLETE STOP AND THEN PRESS GAS PEDAL AGAIN ONLY TO HAVE THE PROBLEM REPEAT. THE CLUTCH SYSTEM ON THIS CARE AND THE RELATED SOFTWARE WAS REPLACED 6 WEEKS AGO. THIS IS A ABSOLUTE SAFETY HAZARD. PLEASE HELP AS THIS IS A WIDELY KNOWN ISSUE AND THE MANUFACTURER IS UNWILLING TO RESPOND TO THE MATTER. THE REPAIR COST FOR NEW CLUTCH IS $1,000 + EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205469May 3, 2019
VISIBILITY/WIPER
WINDSHIELD WIPERS WILL STOP IN THE MIDDLE OF THE WINDSHIELD WHEN TURNED ON. THIS CONDITION OCCURS REGARDLESS OF SPEED SETTING OR THE INTERMITTENT SETTING. THIS CONDITION OCCURS REGARDLESS OF MOVING OR STATIONARY, SPEED OF MOTION, INTENSITY OF RAIN OR OTHER FACTORS. THIS HAS HAPPENED EVERY SINGLE TIME THAT I HAVE USED THE WINDSHIELD WIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205498May 3, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WHEN DRIVING DOWN THE HIGHWAY GOING 70 MPH, THE DOOR BELL STARTED SOUNDING, THE CHECK BRAKE FLUID READ OUT CAME ON LIKE THE CAR HAD A MAJOR PROBLEM ELECTRICAL. THIS HAPPENED FOUR TIMES THRU THIS PAST WINTER 2018/2019. THE TEMPERATURE ON THE DASH WAS 10 DEGREES OR BELOW EVERY TIME IT HAPPENED. RUDE AWAKENING ON THE HIGHWAY. ALSO THE FRONT WHEELS WILL SPIN WHEN TRYING TO TAKE OFF FROM A STOP SIGN ON OCCASION. LIKE IT CAN'T GET GOING. ONE MORE THING IS GOING DOWN THE HIGHWAY I'VE HAD NO POWER LIKE THE CAR IS IN NEUTRAL WHEN I'VE HAD THE CRUISE ON. THIS HAS HAPPENED TWICE. I DON'T HAVE EXACT DATES ONE DATE WAS 12/26/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205505May 3, 2019
POWER TRAIN
TRANSMISSION SHUDDERS UPON ACCELERATION FROM A STOP OR FROM A SLOW SPEED. REPAIRS WERE MADE UNDER WARRANTY A FEW TIMES. ISSUE HAS RETURNED BUT FORD IS SAYING CAR IS OUT OF WARRANTY SO WE MUST PAY FOR REPAIRS. THERE IS A RECALL 14M01 THAT EXTENDS WARRANTY ON TRANSMISSION FOR OUR YEAR, MAKE, MODEL, SYMPTOM,AND TRANSMISSION BUT FORD SAYS OUR VIN IS NOT INCLUDED. THEY CANNOT TELL ME WHY IT'S NOT INCLUDED, JUST THAT IT IS NOT. CAR HAS 51,000 MILES ON IT, AND REQUIRES ITS 4TH TRANSMISSION REPAIR. DEALERSHIP HAS TOLD US THAT OUR CAR HAS SAME PROBLEM WITH TRANSMISSION THAT MANY FORD FOCUSES HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205514May 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM
FORD FOCUS, HESITATING WHEN DRIVING, ENGINE STOPPED WHILE DRIVING AND THE ENGINE RESTARTED.OVER PERIOD OF TIME, HEARD STRANGE NOISES LIKE A LOUD BOOM WHILE DRIVING. HAPPENS ONLY WHEN GAS LEVEL IS AROUND HALF TANK. DEALER SAYS THERE IS NO RECALL ON THE VIN.CUT OFF HAPPENED AFTER MAKING A TURN ALSO THE BOOM NOISE. HESITATION USUALLY ON SLIGHT UPHILL. DEALER SAID THEY WILL CHECK WITH FORD COMPANY ABOUT THIS. I'M ACTUALLY AFRAID TO DRIVE IT ANYMORE, IT COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205519May 3, 2019
STEERING
STEERING ASSIST MALFUNCTION ON CONSOLE DISPLAY UPON START OF VEHICLE. STEERING IS ALMOST IMPOSSIBLE AND VEHICLE POSES A SERIOUS HAZARD IF THIS HAPPENS WHILE I'M DRIVING. RECALL IS ISSUED FOR SIMILAR PROBLEM ON OTHER MODELS, YET NO RECALL IS ISSUED FOR THE SAME PROBLEM ON THE FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205542May 3, 2019
STEERING
I WAS DRIVING TO WORK JUST GOTTEN OFF THE FREEWAY IN THE CITY OF CERRITOS AND ALL OF A SUDDEN A WARNING CAME ON AND SAID STEERING LOSS STOP SAFELY AND THEN IT LOCKED UP AND PULLED TO THE RIGHT. I ALMOST HIT THE CAR NEXT TO ME BUT WAS LUCKY. I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD USING ALL MY STRENGTH BUT IT WAS TERRIFYING AND SOMEONE COULD HAVE REALLY BEEN INJURED OR WORSE. I HAVE ONLY HAD IT 2 AND 1/2 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205149May 2, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EVER SINCE WE HAD THE TCM RESET BY THE DEALERSHIP I'VE HAD A PROBLEM WITH MY CAR STARTING AND SHUTTING OFF WHILE AT A STOP BUT NOT IT NOT EVEN STARTING ANYMORE AND I'VE REPLACED FUSES AND THE GROUND WIRE ON IT WHICH MADE IT WORK FOR A DAY OR TWO THAN NOTHING AND IT'S BEEN LIKE THIS FOR A FEW MONTHS NOW PLEASE HELP ME TO FIGURE OUT WHAT I NEED TO DO TO FIX IT OR LET ME SWAP FOR ANOTHER THANK YOU FOR LOOKING INTO THIS FOR ME SO PLEASE LET ME KNOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205196May 2, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE FUEL WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE CONTACT HAD TO GO TO A FUEL STATION TO PLACE FUEL IN THE VEHICLE IN ORDER FOR IT TO START. THE CONTACT TOOK THE VEHICLE TO PENNYRILE FORD (5505 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240, (270) 886-8131) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205187May 2, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V350000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO PARKS FORD LINCOLN OF GAINESVILLE (3333 N MAIN ST, GAINESVILLE, FL 32609, (352) 372-4251) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO THE RECALL AND THAT THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO LOANER VEHICLE OPTION. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205230May 2, 2019
POWER TRAIN
I WAS DRIVING ON A CITY WHEN I THE CAR SHIFTED GEARS. I CONTINUED TO DRIVE IT NOT THINKING ANYTHING OF IT. ONCE I CAME TO A POINT WHEN I HAD TO REVERSE, I REALIZED THAT'S MY CAR DID NOT WANT TO MOVE BACK WARDS EVEN WHEN I USED THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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