Ford Focus Complaints

22,326 consumer complaints on file.

#11206875May 10, 2019
ENGINE, POWER TRAIN
MY CAR HAD LESS THAN 90,000 MILES ON IT WHEN IT BEGAN TO HAVE ISSUES WITH THE TRANSMISSION. THE ENGINE STUTTERS OR IDLES WHEN I ACCELERATE, WHICH HAS MADE GETTING ON THE INTERSTATE A NIGHTMARE. IF I ACCELERATE TO EVEN 35 MPH, I HAVE TO COMPLETELY REMOVE MY FOOT FROM THE GAS PEDAL, OTHERWISE MY RPMS WILL SHOOT TO OVER 4 (4,000 RPMS). IT CAUSES MY ENTIRE CAR TO FEEL LIKE IT'S SHAKING, AND IT ALMOST SEEMS LIKE MY CAR IS HAVING TROUBLE SHIFTING GEARS. NOT ONLY THAT, BUT WHEN I'VE STOPPED AT A STOP SIGN AND BEGIN TO DRIVE, MY ENGINE MAKES THE MOST TERRIBLE CHURNING/CLASHING/GRINDING NOISE POSSIBLE. LATELY IT HAS GOTTEN TO THE POINT THAT MY RPMS WILL CONTINUE TO INCREASE BUT MY CAR'S SPEED WILL STAY THE SAME. ALL OF THESE SITUATIONS (TROUBLE SHIFTING GEARS, NOISES, AND HIGH RPMS) WILL OCCUR NO MATTER WHAT, EVERY TIME I ACCELERATE. IT DOESN'T MATTER WHAT SORT OF ROAD I AM ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206932May 10, 2019
POWER TRAIN
WHEN ACCELLAERATING FROM A COMPLETE STOP THE TRANSMISSION JERKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206393May 9, 2019
POWER TRAIN
DUAL-CLUTCH TRANSMISSION 'SHUDDERS, SLIPS, BUCKS, JERKS, HESITATION".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206425May 9, 2019
POWER TRAIN
CAR EXPERIENCES SEVERE SHUDDERING, LURCHING, AND SKIPPING WHEN ACCELERATING FROM A STOP. DOES NOT MATTER IF IT IS ACCELERATING SLOWLY OR QUICKLY. IT SHUDDERS WHEN SWITCHING GEARS WELL DRIVING. VERY PERSISTENT WHEN LEAVING STOPLIGHTS. PURCHASED CAR IN FEBRUARY 2015 AND IT HAS HAD THIS ISSUE SINCE SHORTLY AFTER PURCHASE. HAS BEEN IN TWICE FOR SERVICE. FIRST TIME THEY SAID IT WAS NORMAL. WHEN IT PROGRESSED INTO A MORE SEVERE ISSUE THEY TOLD ME TO TRADE IT IN FOR A NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206437May 9, 2019
POWER TRAIN
WE BOUGHT OUR 2013 FORD FOCUS ST IN FEBURARY 2017. STARTING IN 2018 SOMETIMES IT WOULDN'T D GO IN REVERSE. IT ALSO STARTED HESITATING WHILE WE ARE DRIVING OR PULLING OUT IN TRAFFIC. NOW IN 2019 IT WILL COMPLETELY LOSE POWER GOING DOWN THE HIGHWAY OR JUST THE STREET AND LEAVE US STRANDED. WE HAVE REPLACED THE BATTERY AND HAVE HAD OTHER RECALLS ADDRESSED. I HAVE SEEN A RECALL FOR THE WIRING HARNESS BUT IT DOESN'T SHOW UP WITH OUR VIN NUMBER. IT WAS MANUFACTURED JAN 1ST 2013. THIS CAR IS VERY UNRELIABLE. YOU NEVER KNOW IF WILL TURN ON AND IF IT DOES IT MAY MAKE IT A MINOR OR 10+ MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206473May 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD AND HESITATED TO ACCELERATE. NO WARNING LIGHTS ILLUMINATED. ORDUS FORD, INC. (123 S PORT CRESCENT ST, BAD AXE, MI 48413 (989) 269-9245), DIAGNOSED THE VEHICLE BUT DID NOT FIND THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206486May 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'M AT THE TAIL END OF A BUYBACK FOR MULTIPLE RECALL ISSUES THAT SEEM TO BE UNFIXABLE. THEY HAD ALSO REPLACED A WEEK ENGINE MOUNT THAT IS FAILING NOW THEY HAD TO REPLACE A SAFETY RECALL FOR GAS FUEL. ALL OF WHICH IN THE PAST DOWNTOWN FORD IN SACRAMENTO DID FOR FREE AND NOW THEY ARE TRYING TO CHARGE ME $1300 TO FIX THE RECALLS AND REPAIRS THAT THEY HAD DONE WITHOUT MY KNOWLEDGE. SINCE IT WAS ORDERED TO THEM BY YOU GUYS. AND NOW THEY ARE SAYING AT FUTURE FORD OF SACRAMENTO OFF OF MADISON AVENUE THAT THEY WILL NOT FIX IT FOR FREE AND THAT THEY ARE GOING TO TRY AND TAKE IT OUT OF MY SETTLEMENT WHEN THEYARE SCAM ARTISTS AND ARE CHARGING ME WAY MORE THAN ANY PART NEEDS TO BE. AND I'M ALSO BEING LIED TO BY FORD WRAP WHO TOLD ME THEY WERE GOING TO PAY FOR THE PARTS AND THEY WERE ALSO GOING TO PUT ME IN A RENTAL. ALL OF WHICH WAS A LIE. I HAVE LOST HUNDREDS OF DOLLARS IN WAGES I'VE HAD A TON OF PAIN AND SUFFERING FROM HAVING TO BE LIED TO OVER AND OVER AGAIN AND THINKING I AM BEING HELPED WHEN IN FACT ALL THEY'RE DOING IS TRYING TO TAKE MY MONEY AND PUT ME IN A UNSAFE CAR THAT COULD'VE KILLED ME OR MY LOVED ONES MULTIPLE TIMES BECAUSE OF THEIR NEGLIGENCE AND THEY ARE NOT BEING HELD LIABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206522May 9, 2019
POWER TRAIN
HAVING ISSUES WITH THE TRANSMISSION SHUTTERING AND DELAYS IN RESPONSE. WE WERE CROSSING A BUSY HIGHWAY NOT LONG AGO AND AS WE PULLED ONTO THE HIGHWAY THE CAR STARTED VIBRATING AND SHUTTERING UNCONTROLLABLY AND WOULD BARELY MOVE. WE ALMOST GOT HIT TRYING TO GET ACROSS. WE HAVE HAD THIS TRANSMISSION FIXED MULTIPLE TIMES FOR THE SAME ISSUE. THIS CAR IS NOT SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206537May 9, 2019
POWER TRAIN
TRANSMISSION SHUDDERING, HESITATING, VERY ROCKY AND DOES NOT SHIFT NICELY. DRIVES LIE IT'S A MANUAL CAR; JERKS AND SHIFTS HARD. WHEN TAKING OFF CAR HESITATES AS THOUGH IT COULD STALL . BROUGHT IT IN TO BE SERVICED AT DEALER AND SERVICE EMPLOYEE PERFORMED WHAT HE EXPLAINED TO BE A SHUTTER TEST. I WAS ADVISED THAT IT DID NOT COMPLETELY FAIL THE TEST AND TO EXPECT IT TO GET SIGNIFICANTLY WORSE WITHIN THE NEXT TEN THOUSAND LMAO. CAR IS ONE YEAR OLD WITH 28,000 KM. TRANSMISSION SEEMS BUGGY AND UNRELIABLE . AFRAID THIS NEW CAR WILL LEAVE ME STRANDED ALONGSIDE THE ROAD. LOST ALL FAITH IN FORD FOCUS. IT IS RIDICULOUS THIS HAS NOT VERB RECALLED OR BOUGHT BACK TO FIX. I HAVE MADE MANY COMPLAINTS TO THE DEALER AND WAS TURNED AWAY AND TOLD THIS IS COMPLETELY NORMAL FOR THIS TRANSMISSION. I WAS TOLD IT WAS DESIGNED TO DRIVE LIKE IT'S A MANUAL CAR. THIS HAS BEEN GOING ON SINCE A MONTH AFTER PURCHASE. SERVICE CENTRE ALSO PERFORMED WHAT THEY CALLED A PC UPDATE. DID NOT PROVIDE ME WITH ANY PAPER WORK IN REGARDS TO SERVICE OR WORK DONE . HATE THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206549May 9, 2019
FUEL SYSTEM, OTHER, ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE WAS SHAKING VIOLENTLY. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE CONTACT SLOWED DOWN BUT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO CAPITAL FORD SERVICES DEALER (2805 E MILLBROOK RD, RALEIGH, NC 27604, (877) 660-1721), WHERE DIAGNOSTIC TESTING DETERMINED THAT THE FAILURE WAS THE CLUTCH SEAL WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT ALSO STATED THAT WHILE DRIVING, THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING CAUSING THE CONTACT TO RUN OUT OF FUEL. THE CONTACT ALSO STATED THAT WHEN THE VEHICLE WAS IDLING IT WOULD STALL. IN ADDITION, THE VEHICLE WOULD ACCELERATE AND DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO R D SAWYER MOTOR CO DEALER (404 IS-64, MANTEO, NC 27954, (252) 473-2141) WHERE IT WAS ADVISED TO KEEP THE TANK HALF FULL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: 17794117. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206585May 9, 2019
POWER TRAIN
TRANSMISSION SLIPS & SHUTTERS, GRINDS, & SOMETIMES WON'T ACCELERATE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206242May 8, 2019
ELECTRICAL SYSTEM
NOW WHEN I START MY CAR, THE MUSIC MAY PLAY FOR A COUPLE SECONDS AND THEN THE LOUD POPPING TAKES OVER. WHETHER THE VOLUME IS ON "1" OR "10" THE NOISE IS JUST AS LOUD AND STARTLING. I WOULD SIMPLY TURN OFF THE POWER TO THE STEREO, BUT THIS DID NOT SEEM TO ALLEVIATE ANYTHING. ALTHOUGH NOT AS CONSISTENT, THE NOISE SEEMS TO INTERMITTENTLY COME EVEN IF THE CAR IS TURNED OFF AND THE KEY NOT IN THE IGNITION. AS STATED, THIS NOISE IS VERY LOUD AND STARTLING. IT STARTLED ME ENOUGH THAT I ACCIDENTALLY JERKED THE WHEEL OUT OF REFLEX WHILE DRIVING DOWN THE HIGHWAY YESTERDAY. MUSIC IS A LUXURY, BUT HAVING THE CRAP SCARED OUT OF YOU BY YOUR OWN CAR WHILE DRIVING IS A GIANT SAFETY ISSUE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206253May 8, 2019
UNKNOWN OR OTHER
THE CAR TENDS TO SHUDDER AS IT ACCELERATES, SOMETIMES MORE, SOMETIMES LESS. THERE WAS A RECALL ISSUED ABOUT 6 MONTHS AGO FOR THE CAR WHICH MIGHT BE RELATED TO THIS (NHTSA RECALL NUMBER 18V735), BUT THERE IS STILL NO AVAILABLE REMEDY FOR THE PROBLEM, WHICH SEEMS LIKE A PROBLEM IN ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206315May 8, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 70 MPH, THE VEHICLE HESITATED, FELL OUT OF GEAR, AND DECELERATED. THE VEHICLE PERFORMED AS IF IT WERE IN NEUTRAL. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT IT TOOK UP TO THREE ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO HERRING FORD (LOCATED AT 820 MEMORIAL BLVD, PICAYUNE, MS 39466, (601) 798-8682) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE AND CLUTCH ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206325May 8, 2019
POWER TRAIN
IM HAVING PROBLEMS WITH MY CAR'S TRANSMISION. I BOUGHT IT WHEN IT HAD 53K MILES ON IT, NOW IT HAS 69K. THE PROBLEM HAS BEEN THERE SINCE I PURCHASED IT. THE CAR HESITATES WHEN SHIFTING THROUGH GEARS, THE ENGINE REVVS UP BUT THE TRANSMISION WILL NOT RESPOND AS NORMAL, IT SLIPS/HESITATES. WHILE DRIVING ON HIGHWAYS IT SOMETIMES DISPLAYS A WARNING SAYING "TRANSMISION OVERHEATING PULL OVER AND TURN ENGINE OFF". I BELIEVE THIS IS A MAJOR SAFETY ISSUE. I SPOKE WITH FORD DEALERSHIP AND THEY SAID THE WARRANTY DOES NOT COVER THIS. THEY ARE INSTRUCTING TO REPLACE THE CLUCTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206354May 8, 2019
ENGINE
I RECEIVED AN EMAIL IN OCTOBER 2018 AND THEN A LETTER IN DECEMBER 2018 FOR A RECALL ON MY VEHICLE. AND WAS TOLD WHEN THE PARTS WERE AVAILABLE I WOULD BE NOTIFIED.NOW HERE WE ARE 7 MONTHS LATER AND I HAVE HEARD NOTHING IS THERE ANYTHING I CAN DO ABOUT THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206366May 8, 2019
ELECTRICAL SYSTEM, POWER TRAIN
I'M HAVING PROBLEMS WITH MY FORD FOCUS 2015 (75000 MILES). WHEN ACCELERATING QUICKLY INTO AN INTERSECTION, THERE IS A DELAY IN ACCELERATION. WHEN IT COMES TO DECELERATION, MY VEHICLE CANNOT PROPERLY DOWNSHIFT, EVEN WHEN I APPLY THE BRAKES, THE VEHICLE LURCHES FORWARD. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY HAVE TOLD NO LIGHT ON DASH, NO TMC. THEY KEEP INSISTING IS THE CLUTCH THAT NEEDS TO BE REPLACED AND DON'T WANT TO REPLACE THE TMC. DEALERSHIP IN RUTHERFORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206157May 8, 2019
POWER TRAIN, STEERING
ELECTRONIC POWER STEERING FAILED AT LESS THAN 50,000 MILES. COULD NOT STEER CAR. ELECTRONIC CONTROL IS LOCATED BY EXHAUST MANIFOLD, WHICH HEAT CAUSED UNIT TO FAIL. THIS IS A COMMON PROBLEM AND FORD HAS RECALLED THE STEERING UNIT ON OTHER MODEL, BUT NOT ON FOCUS. COST $2160 TO REPAIR. TRANSMISSION SHUTTERS AT LOW SPEEDS MAKING IT DIFFICULT TO CONTROL. HAD IT INTO FORD SEVERAL TIMES TO DIAGNOSE AND THEY STATE IT IS WITHIN PARAMETERS OF THIS DUAL CLUTCH TYPE TRANSMISSION. FORD HAD EXTENDED WARRANTY FOR TRANSMISSION BUT REFUSED TO REPLACE MINE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206183May 8, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAR HAS STALLED SIX TIMES IN ONE WEEK TRANSMISSION HAS SHIFT TO NEUTRAL WHILE IN DRIVE WHEN CAR STALLS HAVE TO PULL TO SIDE OF ROAD AND PUT IN PARK AND RESTART TRANSMISSION SHUDDERS NO POWER VERY DANGEROUS SITUATION ALMOST REAR -ENDED BY TRUCK AN ENGINE MALFUNCTION SERVICE NOW MESSAGE WILL DISPLAY ON MESSAGE SCREEN YESTERDAY WAS BY FAR THE WORST DAY ENGINE DIES PULL TO SIDE OF ROAD PUT IN PARK RESTART PUT IN DRIVE LIKE IT WAS IN NEUTRAL TURN CAR OFF RESTART PUT IN DRIVE VERY LITTLE POWER TO TRANSMISSION PULL BACK OVER TO SIDE OF ROAD RESTART PUT IN DRIVE HAD POWER TO TRANSMISSION.WILL PARK VEHICLE UNTIL SITUATION IS RESOVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205957May 7, 2019
STRUCTURE:BODY
I RECEIVED A RECALL NOTICE IN THE MAIL , NOTICE# 16S30/NHTSA RECALL 16V-643 MAY, 2017 AND IN DOING SO I NOTIFIED THE VICKSBURG FORD DEALERSHIP HERE AND SCHEDULED A APPOINTMENT TO HAVE MY VEHICLE CHECKED, AND THE PART MADE IT HERE TUESDAY 5/30/17) AND IT WAS REPAIRED I WAS TOLD. NOW YESTERDAY AS I TRIED TO CLOSE MY DOOR IT WOULD NOT LATCH SO I TOOK IT BACK TO THE FORD CO TO HAVE IT CHECKED AGAIN TO SEE WHAT THE PROBLEM WAS. I WAS TOLD THAT THERE IS NO RECALL EXISTS. OF COURSE NOT IT WAS IN 2017 THAT I CAME OUT AND IT WAS SUPPOSE TO HAVE BEEN REPAIRED, BUT THE PROBLEM IS IT HAS HAPPENED NOW. WHEN I TOOK MY CAR OUT THERE AT THE TIME I WAS ONLY FOLLOWING WHAT I WAS INSTRUCTED TO DO, NOW THE WANT ME TO PAY FOR IT BECAUSE THE SERVICEMAN TOLD ME , HE DID NOT THINK FORD WOULD PAY FOR IT BECAUSE IT IS NOT ON NOTICE AT THIS TIME. THEY WANT ME TO PAY $197.50 PLUS TAX AND $110.00 LABOR CHARGE. I DONOT FEEL THAT THIS IS RIGHT, BECAUSE THEY WAS PAID FOR DOING THE JOB IN MAY, 2017 EVENTHOUGH AT THE TIME I WAS NOT EXPERIENCING THE PROBLEM AT THE TIME, AND IT IS HAPENING NOW THEY NEED TO CORRECT THE PROBLEM. I CANNOT RIDE AROUND WITH A DOOR THE IS NOT SHUT PROPERLY. NOW I AM STILL TRYING TO FIND MY RECEIPT FOR THE REPAIR, AND THEY DO HAVE A RECORD OF IT BECAUSE THE SECRETARY TOOK A FORLDER WITH THE SERVICE TICKET BACK IN THE BACK TO THE SERVICEMAN BUT HE ACTED LIKE THAT WAS NOT THE RECALL TICKET. I AM GOING TO CONTINUE TO LOOK FOR MY RECEIPT BUT IN THE MEANTIME I NEED TO GET THIS PROBLEM FIXED. I DONOT FEEL THAT THEY NEEDS TO BE PAID TWICE WHEN THE PROBLEM IS OBVIOUS TODAY. IT WAS A SAFETY RECALL ISSUED IN ACCORDANCE WITH THE FEDERAL LAW AND I AM ENTITLED TO THAT SAFEY RECALL ACT. LUCKILY I HAD JUST MADE IT TO MY HOUSE AND PARKED WHEN I NOTICED THAT THE DOOR WOULD NOT SHUT, I HAVE ONLY THE ONE VEHICLE AND IT IS DRIVEN EVERYDAY TO WORK, ERRANDS. NOT GOOD. THX YOU. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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