Ford Focus Complaints

22,326 consumer complaints on file.

#11217033May 31, 2019
FUEL/PROPULSION SYSTEM
ON YOUR VEHICLE, THE ENGINE MAY STALL DUE TO A STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM. A STUCK CPV CAN LEAD TO EXCESSIVE VACUUM IN THE FUEL VAPOR SYSTEM, CAUSING THE PLASTIC FUEL TANK TO DEFORM, RESULTING IN AN INACCURATE OR ERRATIC FUEL GAUGE INDICATION, INACCURATE DISTANCE TO EMPTY (DTE), AND/OR OTHER DRIVABILITY CONCERNS. THE VEHICLE MAY ALSO EXHIBIT AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL). SAFETY RISK: AN ENGINE STALL WHILE DRIVING WITHOUT WARNING OR WITHOUT THE ABILITY TO RESTART, CAN INCREASE THE RISK OF A CRASH. I HAVE NOT RECEIVED A NOTICE TO HAVE THIS ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217040May 31, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
FORD IS REFUSING TO PERFORM RECALL 18V-735. THE CAR STALLS, RUNS OUT OF GAS, HAS ERRONEOUS MILEAGE AND DTE READINGS. THE LOCAL DEALER WAS "OBLIGATED" TO PERFORM THE RECALL SERVICE WHEN I HAD IT IN FOR A DIFFERENT SAFETY RECALL FOR FAULTY DOOR LATCH. THEY DIDN'T SEEM TO KNOW MUCH ABOUT THE RECALL ON THE FUEL SYSTEM. THEY DIDN'T KNOW ABOUT THE GAS TANK. I HAD TO TELL THEM. THEY REPROGRAMMED THE PCM WHICH DID NOTHING. THE RECALL ON THIS CAR WAS CLOSED. I CALLED FORD. THEY SAID THE RECALL WAS STILL OPEN AND TAKE IT TO WHERE WE PURCHASED THE CAR NEW. THAT DEALER SAYS THE RECALL IS CLOSED ON THAT CAR. THE CAR STALLS, RAN OUT OF GAS YESTERDAY WITH MY WIFE ON A BUSY HIGHWAY. THIS IS A DANGEROUS CAR. CALLED FORD AGAIN. THEY SAY THE RECALL SERVICE WAS PERFORMED AND THE CAR IS FINE. LOOK AT THE PHOTO. DOES THAT LOOK LIKE IT IS FINE? 39.8 MPG? NOT A CHANCE. THE CAR LURCHES, STALLS AND RUNS OUT OF GAS BETWEEN 120 AND 60 MILES LEFT ON THE DTE GAUGE. WHEN YOU FILL UP YOU CAN TELL THEIR IS 3 GALLON AT LEAST IN THE TANK. THE GAS TANK IS COLLAPSED. THE SENDING UNIT / FUEL GAUGE IS CRUSHED. YET FORD SAYS THE CAR IS FINE. IT'S FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217110May 31, 2019
POWER TRAIN, UNKNOWN OR OTHER
MAY 30 2019 MY CAR CUT OFF FROM DRIVING IN THE OF THE MIDDLE OF THE HIGHWAY CALL ROAD SIDE TOLD I'M STUCK IN MIDDLE OF THE HIGHWAY CAN'T MOVE, THEY'LL BE A HOUR, TOW DIRECTLY TO THE DEALER WHERE I BROUGHT IT AND GET CAR SERVICE THEY FOUND ITS THE CLUTCH HAD IT FIX ALREADY MAYBE A YEAR AGO, I PURCHASE PREMIUM CARE WARRANTY ASK TO A SAFE VEHICLE UNTIL THEY CAN FIX MY THAT IT WAS ON BACK ORDERED TWO WEEKS GIVE BACK MY NOT FIX TOLD ME IT'S SAFE DRIVE I FEEL IS UNFAIR. ALSO THERE'S A LAWSUIT ABOUT PROBLEMS WITH FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217170May 31, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE POWERED DOWN AS IF IT WERE IN NEUTRAL. THE VEHICLE ALSO HESITATED WHILE SWITCHING GEARS. THE VEHICLE JUMPED VIOLENTLY AND BEGAN TO FAIL AFTER 20,000 MILES. THE VEHICLE WAS TAKEN TO LIBERTY FORD VERMILLION (4215 LIBERTY AVE, VERMILION, OH 44089, (440) 967-6191) WHERE IT WAS DIAGNOSED THAT THE TEST STATED THAT THE VEHICLE NEEDED A NEW CLUTCH, AND OIL CHANGE. SHORTLY AFTER, THE REPAIR FAILED. THE CONTACT HAD THE VEHICLE REPAIRED FOUR TIMES, BUT NONE OF THE REPAIRS SERVICED THE VEHICLE PROPERLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. *JS *AS*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217177May 31, 2019
POWER TRAIN
SHIFTING FROM FIRST TO SECOND THE TRANSMISSION SHUDDERS AND SOUNDS AND FEELS LIKE VIBRATIONS. HAD THE CLUTCH REPLACED AT 34K. HAPPENJNG AGAIN. BROUGHT IT TO FORD , THEY REPROGRAMMED THE TRANSMISSION , 2 DAYS LATER HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217199May 31, 2019
ENGINE, POWER TRAIN, STEERING
TAKATA RECALL STARTED CAR AND DASH LIGHT INDICATED THE FOLLOWING MESSAGE, "TRANSMISSION MALFUNCTION. SERVICE NOW" ALSO GOT POWER STEERING ASSIST ERROR MESSAGE EARLIER IN THE MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210754May 30, 2019
ENGINE
I RECEIVED A RECALL LETTER IN DECEMBER 2018 STATING A RECALL ON THE CANISTER PURGE VALVE WOULD BE AVAILABLE THE FIRST QUARTER OF 2019. MY CAR HAS STALLED, HAS ISSUES WITH THIS AFFECTED PART AND CANNOT RELY ON MY VEHICLE. THE RECALL HAS NOT BEEN FULFILLED AND IT IS NOW MAY29, 2019. I HAVE AN ENGINE MALFUNCTION LIGHT THAT COMES ON EVERY TIME THE CAR IS DRIVEN. IT'S UNRELIABLE AND I DON'T FEEL SAFE WITH THE LACK OF EXCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210798May 30, 2019
POWER TRAIN
I HAVE HAD A FAULTY TRANSMISSION SINCE THE DAY I BOUGHT THE CAR AND AS A SINGLE MOTHER, I CAN NOT AFFORD TO BRING THE CAR IN FOR SERVICING EVERY OTHER DAY. THIS TRANSMISSION IS DANGEROUS. IT SHUTTERS AND JOLTS VERY HARD AND IS CREATING DANGEROUS DRIVING CONDITIONS FOR ME AND ANYONE ELSE ON THE ROAD. VEHICLE IS IN MOTION WHEN I AM NOTICING THE PROBLEMS. I WAS ALSO TOLD THAT IT WAS MY FAULT AND THAT THE JOLTING AND SHUTTERING IS NORMAL....WHICH IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210835May 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT REVERSE ONCE IN THE PARK POSITION. THE CONTACT TOOK THE VEHICLE TO FIVE STAR FORD STONE MOUNTAIN (3800 HIGHWAY 78W, SNELLVILLE, GA, (470) 552-0862) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210841May 30, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
SINCE I PURCHASED MY 2016 FORD FOCUS SE THE AUTOMATIC TRANSMISSION HAS BEEN SLIPPING, STUTTERING AND HIGH RPMS DURING GEAR CHANGES BUT WILL NOT ACCELERATE PROPERLY. I WAS ATTEMPTING TO MERGE FROM AN ON-RAMP ONTO A MAJOR HIGHWAY AND UPON ATTEMPTING TO ACCELERATE TO MERGE THE RPMS WERE VERY HIGH BUT THE CAR WOULD NOT ACCELERATE. AT THIS POINT I AM ON THE HIGHWAY WITH TRAFFIC GAINING AT AN ALARMING RATE WHICH CAUSED ANOTHER VEHICLE TO SWERVE TO AVOID HITTING ME FROM BEHIND. THIS IS NOT MY FIRST ENCOUNTER WITH THIS ISSUE BUT THE FIRST TIME I ACTUALLY FELT I WAS IN A LIFE THREATENING SITUATION. THIS ALSO AFFECTS MY FUEL ECONOMY WHICH IS A NOMINAL ISSUE AS COMPARED TO THE FACT I NO LONGER FEEL SAFE WITH MY TWO CHILDREN IN THE VEHICLE. STEP UP FORD BEFORE THERE ARE MAJOR ACCIDENTS DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210843May 30, 2019
POWER TRAIN
VEHICLE HAS A STRONG SHUDDER WHEN ACCELERATING FROM A STOP OR FROM LOW SPEEDS. GAUDIN FORD IN LAS VEGAS TOLD ME THE 2014 FOCUS HAS A PROBLEM WITH THEIR CLUTCH THAT CAUSES THE SHUDDERING. I HAD THE CLUTCH REPLACED AT 7500 MILES. THE SHUDDER CAME BACK AT 55000 MILES AND IS GETTING WORSE NOW AT 75,000 MILES. THERE IS A RECALL FOR THIS EXACT PROBLEM FOR THE SAME YEAR MAKE AND MODEL BUT FOR SOME REASON MY VIN ISN'T INCLUDED. THE PROBLEM AFFECTS ME; FORD SERVICE HAS ALREADY CONFIRMED IT. I NEED MY VIN INCLUDED IN THE RECALL/EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210871May 30, 2019
POWER TRAIN
I HAVE A 2015 FORD FOCUS SE AND I HAVE MAINTAINED MY VEHICLE. THE TRANSMISSION ABOUT 3 MONTHS AGO HAS STARTED SLIPPING. IT SHOWS NO CODES BUT THE POWER IS DECREASED, IT HESITATES AND JERKS WHEN PULLING OUT AND IT STICKS WHEN SHIFTING. I WORK AT A TIRE AND AUTO GARAGE AND HAVE HAD IT LOOKED OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210874May 30, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE FAILURE RECURRED. THE CONTACT CALLED BRANDON FORD AT 813-246-3673 (LOCATED AT 9090 E ADAMO DR, TAMPA, FL 33619) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210715May 29, 2019
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND SHUT OFF. THE CONTACT STATED THAT THE FUEL GAUGE INDICATED THERE WAS A QUARTER TANK OF FUEL LEFT; HOWEVER, IT WAS COMPLETELY EMPTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210740May 29, 2019
UNKNOWN OR OTHER
JERKING DURING TAKE OFF AND GEAR SHIFTING. WHILE DRIVING CAR WILL JERK AT LOW SPEED BUT RISE TO 4 SPEED. TOOK TO DEALERSHIP THEY SAY IT'S TRANSMISSION CLUTCH SHUDDER, MY THIRD REPLACEMENT AND IT'S A ISSUE THT CONTINUES TO HAPPEN. $1400.00 REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210534May 29, 2019
POWER TRAIN
THE VEHICLE HAS BEEN IN THE DEALER 5 TIMES FOR TRANSMISSION RELATED ISSUES. THEY HAVE REPROGRAMMED THE PCM, TCM 3 TIMES. REPLACED THE TCM ONCE, REBUILT THE TRANSMISSION. THE CAR STILL SHOWS SIGNS OF SHUDDERING AND VIBRATION DUE TO THE TRANSMISSION SEALS LEAKING ON THE CLUTCHES. THE LAST TIME THE CAR WAS IN, THE TRANSMISSION DIDN'T "LOSE ENOUGH RPM'S" TO WARRANT REPAIR, ALTHOUGH THE DEALER AND MECHANIC STATED THE CAR SHOULD NOT DRIVE THAT WAY. NOW THE EXTENDED WARRANTY HAS EXPIRED FOR THE CUSTOMER CARE 14M01 AND FORD WILL NOT DO ANYTHING ABOUT IT AND WANTS ME TO PAY $1600.00 FOR THE REPAIR. THE CAR HAS LOW POWER, WHEN PULLING OUT ONTO THE ROADWAY IT HESITATES AND SOMETIMES IS VERY SLOW TO MOVE. THIS CAN CREATE QUITE A HAZARD WHEN PULLING OUT INTO TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210233May 28, 2019
UNKNOWN OR OTHER
DOOR LOCK LATCH OPENING UP WHILE DRIVING. AS I WAS DRIVING ONE EVENING FROM THE GAS STATION, THE RIGHT SIDE BACK SEAT DOOR OPENED UP. THE DOOR SWUNG OPEN AS I MADE A TURN ABOUT LEAVE THE GAS STATION I WAS AT. I QUICKLY PULLED OVER AND LOOKED TO SEE IF SOMETHING WAS IN THE WAY AND PROCEEDED TO CLOSE IT. HOWEVER, THE DOOR WOULD BOUNCE BACK AND NOT SHUT EVEN AFTER SEVERAL TIMES. I DID SOME RESEARCH AND FOUND THAT THERE WAS A RECALL OF THIS YEAR MAKE AND MODEL BACK IN 2016 REGARDING THE SAME PROBLEM. THE RECALL SPECIFICALLY INDICATES FOR FORD FOCUSES OF 2012-2015(LINK: HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2016/09/08/FORD-EXPANDS-DOOR-LATCH-SAFETY-RECALL-IN-NORTH-AMERICA.HTML). AS BAD IS THE ISSUE WAS,I HAD TO DRIVE MY CAR HOME THAT NIGHT WITH IT SWINGING OPEN EVERY TIME I TURNED CORNERS. SINCE IT WAS NIGHT, I HAD TO USE BUNGEE CORDS AND TAPE TO KEEP THE DOOR SHUT UNTIL THE NEXT DAY TO TAKE IT INTO THE DEALERSHIP. I ALSO RAN THE RISK OF SOMEONE BEING ABLE TO EASILY ACCESS MY CAR OVER NIGHT. THE RECALL SAYS THAT DEALERSHIP IS SUPPOSED TO TAKE CARE OF THIS SAFETY ISSUE FREE OF CHARGE BY BRINGING MY VEHICLE TO THE DEALERSHIP. HOWEVER, THE DEALERSHIP INDICATED THAT THEY WOULD NOT FIX THIS SEVERE SAFETY ISSUE FREE OF CHARGE. THEY TOLD ME THAT I HAD TO PAY THE DEDUCTIBLE FOR THEM TO FIX IT AND THAT THERE WAS NOTHING THEY CAN DO ABOUT THAT. I FOR ONE SHOULD NOT HAVE TO PAY FOR THIS ISSUE CONSIDERING IT WAS PART OF A SAFETY RECALL. I AM ALSO UPSET THAT THEY KNEW ABOUT THIS ISSUE SINCE 2016 AND THEY DEALERSHIP IS NOT HONORING REPAIRING THIS DESPITE THAT. I AM WANTING THE DEALERSHIP TO TAKE FULL RESPONSIBILITY AND FIX THIS FREE OF CHARGE OR REIMBURSE LATER FOR WHAT THEY ARE CHARGING ME NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210393May 28, 2019
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SHIFTED INTO NEUTRAL AND THE VEHICLE SHUT DOWN. THE VEHICLE ALSO FAILED TO SHIFT INTO REVERSE. OCCASIONALLY, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TITUS-WILL FORD (253-475-4151, LOCATED AT 3606 S SPRAGUE AVE, TACOMA, WA 98409) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210433May 28, 2019
POWER TRAIN
LOSS OF DRIVE WHILE IN MOTION. I HAD TO COAST TO THE SIDE OF THE ROAD IN BUSY TRAFFIC. LIKELY WORN CLUTCH ON AUTOMATIC TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210470May 28, 2019
EXTERIOR LIGHTING
I KEEP RECEIVING A BRAKE LIGHT ERROR MESSAGE. I HAD IT REPAIRED AT THE SAME TIME AS THE HEADLIGHT. IT IS OUT AGAIN. THE MESSAGE COMES ON WHEN I START THE VEHICLE AND PERIODICALLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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