Ford Focus Complaints

22,326 consumer complaints on file.

#11219355June 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT SMELLED AN ABNORMAL FUEL ODOR AND/OR SMOKE FUMES INSIDE THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW INTAKE GASKET NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT HAD A FIFTEEN DAY WARRANTY; THEREFORE, THEY WOULD NOT REPAIR THE VEHICLE. THE CONTACT STATED THAT THEIR PAPERWORK INDICATED A NINETY DAY WARRANTY. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 74,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219398June 11, 2019
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
I JUST GOT THE CAR FROM DEALERSHIP WITH FINANCING IT, THEY DIDN'T KNOW NOTIFY ME, THAT THERE WAS AN UNFIXIBLE RECALL!!! I AM A SINGLE MOM, IT WAS MY LONG WAY TO GETTING A CAR, I WANT IT BE SAFE FOR ME AND MY DAUGHTER, I DON'T, IT WON'T EVEN LAST 6 YEARS, I AM REALLY UPSET!!!! PLEASE FIX INGEEN LIGHT POPS ON, HATCHBACK OPENS, AIRBAG IS PFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218846June 10, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 60 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED, THE FUEL GAUGE FLUCTUATED BETWEEN FULL AND EMPTY, AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE RAN OUT OF FUEL. THE CONTACT STATED THAT THE VEHICLE WAS PUSHED TO A FUEL STATION AND FILLED WITH FUEL; HOWEVER, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AL PACKER'S WHITE MARSH FORD (LOCATED AT 9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443) 777-5000) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS DEFORMED DUE TO A STUCK CANISTER PURGE VALVE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE TO VERIFY IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218991June 10, 2019
POWER TRAIN
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER REQUESTED INFORMATION ON RECALLS FOR THE VEHICLE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218891June 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE HAD DIFFICULTY ACCELERATING, SHOOK, AND THE TRANSMISSION DOWNSHIFTED INTO A LOWER GEAR WHILE DRIVING 35 MPH. LARRY H. MILLER FORD MESA (460 E AUTO CENTER DR, MESA, AZ 85204, (480) 569-7713) STATED THAT THEY DIAGNOSED THE FAILURE ON A COMPUTER AND IT CHECKED OUT WITH NO ISSUES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC PRIOR TO THE DEALER AND THEY STATED THAT THE TRANSMISSION WAS STILL COVERED UNDER THE ORIGINAL WARRANTY. THE VEHICLE WAS THEN TOWED TO THE DEALER AND REPAIRED. THE FAILURE RECURRED AND WORSENED. THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218954June 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ACCELERATING FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE HESITATED ONCE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MAGIC CITY FORD LINCOLN (LOCATED AT 809 WILLIAMSON RD NE, ROANOKE, VA 24016, (540) 345-0911) WHERE IT WAS DIAGNOSED THAT THERE WAS INTERNAL CLUTCH FAILURE IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218957June 10, 2019
ELECTRICAL SYSTEM
THE RADIO MAKING A LOUD UNEXPECTED POPPING NOISE. DANGEROUS WHILE DRIVING. EVEN WITH VEHICLE OFF, IT'S MAKING THE NOISE. THIS IS A FORD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219152June 10, 2019
UNKNOWN OR OTHER
THIS IS THE SECOND TIME I HAD THIS ISSUE WITHIN. THE FIRST TIME WAS TWO-THREE WEEKS AGO. ANOTHER ONE OF MY CAR DOOR'S IS NOT CLOSING OR REMAIN CLOSED. I LEARNED ON THE DOOR AND OPENED UP WHILE DRIVING ON THE FREEWAY. I COULD HAVE DIED. THE LAST TIME I MADE A COMPLAINT, IT WAS THE BACKSEAT RIGHT PASSENGER DOOR. FORD INDICATED THAT THEY ALREADY PREFORMED THE RECALL FOR THIS SPECIFIC ISSUE AND WANTED ME TO PAY A DEDUCTIBLE SO I DID. NOW A FEW WEEKS LATER THE SAME ISSUE HAPPENED WITH MY DRIVER SIDE DOOR. IT WON'T CLOSE AND DOES NOT STAY SHUT ESPECIAL WHEN DRIVING. I HAVE TO USE BUNGEE CORDS TO KEEP IT CLOSED. I'M TAKING IT BACK TO THE FORD DEALERSHIP AND PROBABLY GOING TO HAVE TO PAY ANOTHER DEDUCTIBLE. I SHOULDN'T HAVE TO PAY THOUGH BECAUSE THE RECALL INDICATES THEY ALREADY FIXED BACK IN 2017. WELL APPARENTLY THEY DIDN'T FIX THIS ISSUE CORRECTLY. EVEN THE CUSTOMER RELATIONS MANAGER DISCLOSED TO ME THAT THE RECALL ONLY FIXED A SMALL PART OF THE DOOR LATCH AND THE DEALERSHIP CAN FIX WHOLE ASSEMBLEY. THE RECALL ONLINE INDICATES HOWEVER, THAT THE DEALERSHIP WILL PAY FOR THIS FREE OF CHARGE. I ALSO WANT TO POINT OUT THAT I DRIVE FOR UBER WITH MY VEHICLE AND IF THIS ISSUE PERSISTS, SOMEBODY COULD GET SEVERELY INJURED AND TURN INTO A LAW SUIT. FORD MOTOR COMPANY NEED TO ADDRESS THIS ISSUE PROPERLY BEFORE THIS BECOMES A LAWSUIT OR SOMEONE ENDS UP IN THE HOSPITAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219158June 10, 2019
ENGINE, POWER TRAIN
ON FRIDAY, MAY 30. 2019, AROUND 5:00PM, I WAS DRIVING TO A FAMILY EVENT. I HAD JUST STOPPED FOR GAS ABOUT 15 MINUTES PRIOR TO THE INCIDENT HAPPENING. AS IBWAS DRIVING AND I CAME TO A STOP. JUST AS THE LIGHT TURNED GREEN, SIGNALING FOR ME TO GO, AND I RELEASED MY FOOT FROM THE BRAKE AND BEGAN TO ACCELERATE, MY CAR STALLED. I WAS IN THE MIDDLE OF A VERY BUSY INTERSECTION. I IMMEDIATELY PUT ON MY HAZARD LIGHTS, PUT MY CAR IN NEUTRAL, AND BEGAN PUSHING IT OUT OF THE STREET. THERE WAS SMOKE COMING FROM THE HOOD THAT EVENTUALLY DISSIPATED. I MADE SEVERAL ATTEMPTS TO RESTART MY CAR AND IT NEVER WOULD. I CALLED MY ROADSIDE ASSISTANCE PROVIDER AND HAD MY CAR TOWED HOME. I HAVE BEEN TRYING TO FIGURE OUT THE ISSUE WHEN TODAY I HAD A READER PLUGGED INTO MY CAR TO TEST FOR ANY ERROR CODES. SURELY, CODES P0100, P2227 AND P0456 ALL CAME UP. AS I RESEARCHED THESE CODES, I WAS BROUGHT TO THE NHTSA WEBSITE AND FOUND THID RECALL THAT I WAS NEVER NOTIFIED OF AND THERE'S NO REMEDY FOR. I AM WITHOUT TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219154June 10, 2019
STEERING
STEERING ASSIST MALFUNCTION LIGHT CAME ON. STEERING WHEEL AUTOMATICALLY LOCKED. HUGE SAFETY ISSUE. SHOULD BE LOOKED AT IMMEDIATELY. THIS CAN CAUSE MULTIPLE ACCIDENTS AND EVEN LEAD TO DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218802June 9, 2019
ELECTRICAL SYSTEM
IN MY 2014 FORD FOCUS, THE RADIO IS MAKING AWFUL SOUNDS. IT STARTED OFF AS MUSIC WOULD STOP PLAYING THEN A LOUD BANG WOULD HAPPEN AND THE RADIO WOULD CUT BACK ON IMMEDIATELY AFTER. NOW IT IS AN ISSUE WHERE THE RADIO AND CAR IS COMPLETELY TURNED OFF AND WILL MAKE LOUD POPPING, STATIC, SCREECHING, AND WHITE NOISE. CURRENTLY, IT IS STILL HAVING THESE SAME ISSUES WHILE DRIVING AND EVEN WHEN THE VEHICLE IS PARKED AND THE KEY IS OUT OF THE IGNITION; I HAVE ALSO FOUND THE ISSUE HAS PROGRESSED WORSE TO WHERE THE CAR IS MAKING THESE NOISES AFTER OPENING THE DRIVERS DOOR WITH NO KEY NEAR AND AFTER NOT BEING DRIVEN FOR A COUPLE OF DAYS.WHEN THE ISSUE HAD STARTED I WAS AT A BUSY INTERSECTION AND IT SOUNDED LIKE CARS WERE REAR ENDING ME. I AM SCARED TO DRIVE MY CAR BECAUSE THESE SOUNDS ARE SUDDEN AND AS A YOUNG DRIVER IT IS EXTREMELY DANGEROUS, BECAUSE THESE SOUNDS ARE LOUD ENOUGH FOR ME TO POTENTIALLY JERKING THE WHEEL AND CAUSING AN ACCIDENT. I HAVE CONTACTED FORD ON MULTIPLE OCCASIONS ABOUT THIS ISSUE BECAUSE IT IS EXTREMELY CONCERNING FOR ME, THEY SAID THAT THEY COULD NOT DO ANYTHING, AND COULD NOT EVEN TELL ME SOME PLANS TO POTENTIALLY FIX IT WITHOUT HAVING THE DEALERSHIP DIAGNOSIS THE ISSUE WHICH IS A LOT OF MONEY WHEN IT IS NOT AN OWNER ERROR. I HAVE ALSO LOOKED AT MULTIPLE ONLINE FORMS WHERE HUNDREDS OF PEOPLE WITH FOCUSES RANGING FROM 2012-2015 ARE ALSO HAVING THIS ISSUE AND ARE NOT GETTING HELP FROM FORD AT ALL. ALL OWNERS AGREE THIS IS AN EXTREMELY DANGEROUS ISSUE THAT NEEDS TO BE RESOLVED AND IT SEEMS LIKE WE ARE GETTING PUSHED TO THE BACK-BURNER BECAUSE IT IS NOT A SAFETY ISSUE, WHEN IT INDEED IS. I HAVE ALSO FOUND WHERE MECHANICS ARE TELLING PEOPLE THE FUSES COULD BE BAD, WHICH COULD START A FIRE WHICH IS EXTREMELY CONCERNING. I ALSO FOUND WHERE FORD ISSUED A TSB FOR 2012-2013 MODELS THAT ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218806June 9, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
ANYTIME I TRY TO MAKE ANY SORT OF TURN IN THIS VEHICLE, TRYING TO ACCELERATE INTO THE TURN I ESSENTIALLY GET STALLED OUT EVEN THOUGH THE GAS PEDAL IS ENGAGED AND TRYING TO POWER THE VEHICLE TO MAKE THE TURN. IT BECOMES A DANGEROUS ASPECT ESPECIALLY WHEN IT STARTS TO BECOME BUSY ON A MAIN CITY STREET AND THE CAR WON'T ACCELERATE LIKE IT'S SUPPOSED TO WHILE TRYING TO MAKE THE TURN. MY VEHICLE CAN START TO MAKE THE TURN AND THEN START TO STALL OUT AS I'M IN THE MIDDLE OF THE TURN, AND THEN IT WILL SIT THERE FOR A SECOND UNTIL THERE ARE INBOUND CARS COMING AND THEN IT'LL CONTINUE TO MAKE THE TURN AFTER STALLING FOR ABOUT 5 SECONDS. IT'S BECOME A CONCERN BECAUSE IT NOW COMES DOWN TO WAITING UNTIL THE ROADWAY IS EMPTY AND FULL TO MAKE A SAFE TURN. ON TOP OF THAT, IF I'M GOING ANYWHERE BETWEEN 8 TO 15 MILES AN HOUR, MY CAR STARTS TO STUTTER AT LOW SPEEDS. NOT SURE EXACTLY WHAT THE CASES FOR THAT, BUT IT HAS RAISED SOME EYEBROWS AND SOME CONCERNS TO MYSELF WITH THAT BECAUSE YOU NEVER KNOW WHAT'S GOING TO HAPPEN IF IT STARTS TO STUTTER AND STALLS OUT COMPLETELY OR DISABLES THE VEHICLE. THIS IS THE SECOND HATCHBACK I'VE PURCHASED THROUGH FORD, AND IT'S THE FIRST TIME I'VE EVER HAD ANY SORT OF ISSUES WITH THE VEHICLE. I JUST DON'T WANT SOMETHING TO HAPPEN WHILE I'M DRIVING OR TRYING TO MAKE ANY SORT OF TURNS FROM A MAIN STREET TO A SIDE STREET INSTALL OUT IN THE MIDDLE OF THE ROADWAY AND POSSIBLY GET HIT FROM ONCOMING TRAFFIC. ESPECIALLY GOING THROUGH ANY SORT OF SCHOOL ZONES WHEN IT'S CLEARLY MARKED TO GO 15 MILES AN HOUR OR BELOW. I WOULD RECOMMEND LOOKING INTO THIS ISSUE, BECAUSE IT LOOKS LIKE IT HAS HAPPENED VERY FREQUENTLY WITH A FEW OTHER 2017 FOCUS'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218702June 8, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THERE HAVE BEEN SEVERAL RECALLS FOR MY CAR REGARDING THE FUEL SYSTEM AND GAS TANK, MY CAR EXHIBITED ALL THE SAME SYMPTOMS, I TOOK IT TO A FORD DEALERSHIP THAT REFUSED TO DO THE WORK UNLESS I PAI'D $2,000 FOR AN EXPIRED PREVIOUS RECALL FOR A DIFFERENT ISSUE THAT WAS UNRELATED. THEY CLAIMED WITHOUT DOING THAT WORK IF THEY DID THIS WORK THE CAR WOULDN'T WORK AT ALL. I COMPLAINED TO FORD WHO TOLD ME DEALERSHIPS DON'T HAVE TO HONOR RECALLS AND TO KEEP TRYING OTHER DEALERSHIPS. I ASKED WHAT TO DO IF NONE WOULD DO THE WORK AND THEY SAID PAY OUT OF POCKET. WORSE YET, THE FIRST DEALERSHIP CLEARED THE RECALL AS NOT BEING NEEDED, SO NOW I HAVE A DAMAGED CAR THAT I CAN'T GET THE RECALL WORK ON THAT I CAN'T AFFORD TO DO MYSELF. I'M GOING TO JUST HAVE TO SELL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218597June 8, 2019
POWER TRAIN
I WAS TURNING TO THE RIGHT WHEN MY VEHICLE STALLED, MY RPMS WENT REAL HIGH AND THEN THE VEHICLE ENGAGED INTO THE NEXT GEAR RESULTING IN A JOLT FORWARD. WHEN THE VEHICLE STALLED THE CAR WAS ALMOST HIT FROM BEHIND BY OTHER CAR, LUCKILY I WAS TURNING AND CAR PROCEEDED TO MOVE FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218678June 8, 2019
POWER TRAIN
WELL FIRST GEAR TO 2 GEAR HAVE SIFTING PROBLEM CAR ONLY 65K I NEED GET REPAIR THIS CAR HAVE ALOT OFF RECALLL PLS I NEED GET REPAIR MY EMAIL ADRES [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218500June 7, 2019
FUEL/PROPULSION SYSTEM
HAD A RECALL FOR A FUEL TANK ISSUE. THE FORD DEALERSHIP PERFORMED AND INSPECTION AND IT PASSED. NOTHING ELSE WAS DONE. NOW, I AM HAVING THE ISSUES WITH MY FUEL TANK AS NOTED IN THE RECALL, HOWEVER, BECAUSE THE INSPECTION PASSED, THE RECALL WAS CANCELLED AND FORD WILL NOT FIX THE ISSUE HAS THEY NOTED IT ORIGINALLY. I HAD NO ISSUES WITH THE FUEL TANK UNTIL AFTER IT WAS INSPECTED BUT NOW FORD REFUSES TO FIX THE ISSUE THEY KNOW MY CAR HAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218572June 7, 2019
FUEL/PROPULSION SYSTEM
NOTIFIED OF RECALL (NHTSA RECALL 18V-735) BY FORD ON DEC. 10, 2018, THAT PARTS WOULD BE AVAILABLE IN FIRST QUARTER OF 2019, BUT I HAVE YET TO BE NOTIFIED THAT THE PARTS ARE AVAILABLE, AND SO I AM STILL DRIVING AN APPARENTLY DANGEROUS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218240June 6, 2019
POWER TRAIN
I HAVE HAD THIS VEHICLE SINCE OCTOBER OF 2017, AND HAVE ALREADY HAD TO GET THE CLUTCH REPLACED ONCE. THIS IS THE SELECT SHIFT AUTOMATIC TRANSMISSION AND EVEN THOUGH FORD HAS REPLACED THE CLUTCH ONCE ALREADY, I AM STILL HAVING THE SAME PROBLEMS WITH WHAT SEEMS LIKE THE CLUTCH SLIPPING WHICH IS CAUSING THE VEHICLE TO SHUDDER/JERK WHEN GOING FROM FIRST TO SECOND (ACCELERATING). IT HAS STARTED OCCURRING MORE OFTEN THAN NOT AND I HAVE TAKEN THEN VEHICLE BACK INTO TO FORD MANY TIMES FOR THEM TO JUST TELL ME THERE IS NOTHING WRONG WITH MY VEHICLE, AND THE SLIPPING IS 'NORMAL' FOR THIS TRANSMISSION. I DRIVE THIS CAR ON A DAILY BASIS TO AND FROM WORK AND WHAT IT IS DOING DOES NOT SEEM NORMAL. YOU CAN ALSO HEAR IT CLUNK WHEN DECELERATING WHEN APPROACHING INTERSECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218269June 6, 2019
ENGINE
WHEN PARKED AND GOING INTO REVERSE, THE CONSOLE LIT UP WITH "TRANSMISSION MALFUNCTION SERVICE NOW" AND IT WOULD NOT GO INTO REVERSE. WE REPLACED THE TRANSMISSION CONTROL MODULE, BUT A FEW DAYS LATER IT WOULD NOT EVEN GO INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218284June 6, 2019
ELECTRONIC STABILITY CONTROL (ESC)
AUDIO CONTROL MODULE FAILURE CAUSING EAR PIERCING NOISES AT ANY RANDOM MOMENT THAT TOTALLY DISRACTS THE DRIVER. ATTEMPT TO FILE THIS SAFETY CONCERN WAS NOT ACCEPTED BY AINSWORTH AND LEWIS AS IT WAS NOT ALREADY ON THEIR LISTING. THIS WAS REFERRED TO AS A COSMETIC PROBLEM BY LEWIS. IT IS MY UNDERSTANDING THIS DEFECT WILL NOT BE TAKEN SERIOUSLY UNTIL SEVERAL ACCIDENTS ARE CAUSED AND MANY LIVES ARE LOST DUE TO THIS SERIOUS PROBLEM. NO PROACTIVE ACTIVITY WITHIN NHTSA WHATSOEVER. IF THIS IS THE WAY NHTSA CONDUCTS THEIR OPERATIONS, I STRONGLY SUGGEST A COMPUTERIZED APPLICATION THAT WILL SIMPLY HANDLE LEWIS AND AINSWORTH'S JOBS. TAXPAYERS AND CONCERNED CITIZENS ARE GETTING NO VALUE FROM THESE POSITIONS WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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