Ford Focus Complaints

22,326 consumer complaints on file.

#11219911June 13, 2019
POWER TRAIN
WHENEVER ACCELERATING FROM BEING STOPPED (RED LIGHT, STOP SIGNS, ETC) THE TRANSMISSION HESITATES AND SLIPS BEFORE CHANGING GEARS. APPEARS TO HAPPEN WHILE TRYING TO SHIFT TO 2ND AND/ 3RD GEAR. THIS HAS OCCURRED SINCE DAY ONE OF OWNING THE CAR. BOUGHT BRAND NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219677June 13, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY 2013 FORD FOCUS HAS AN ISSUE WITH A STUTTERING/SHUDDERING TYPE FEELING. WHEN I AM STOPPED AND THEN BEGIN TO TRY AND ACCELERATE IS WHEN THE PROBLEM OCCURS. THIS HAS BEEN VERY DANGEROUS AT TIMES WHEN I AM ENTERING TRAFFIC AFTER BEING STOPPED. MY CAR DOES NOT GET TO PROPER SPEED QUICKLY ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219674June 13, 2019
STEERING
I WAS DRIVING DOWN THE STREET STILL IN MY NEIGHBORHOOD THE STEERING WENT OUT .I THE CAR WAS ALMOST IMPOSSIBLE TO TURN ,I WAS ABLE TO GET BACK HOME THANK GOD I WASN'T IN TRAFFIC YET. WHEN I RESTARTED THE CAR IT RESET ITSELF, AND CONTINUED TO DO THE SAME TO POINT I CAN'T DRIVE IT AT ALL IT'S TOO HARD TO CONTROL WHILE DRIVING. FORD SAID IT WOULD BE 2245.00 TO FIX IT THAT THERE IS NO RECALL OR ANYTHING, THAT'S A LOT OF MONEY AND IT'S A SAFETY HAZARD I JUST DON'T UNDERSTAND WHY THIS ISN'T A RECALL I'M TRYING TO SAVE MONEY TO GET THE PROBLEM FIXED BUT IT'S HARD BEING WITHOUT YOUR CAR DEPENDING ON OTHER PEOPLE OR CATCHING A BUS THE FORD DEALERSHIP DIDN'T EVEN GIVE ME MY DIAGNOSIS REPORT EVEN THOUGH I PAID 115.00 FOR THE DIAGNOSTIC TEST THAT'S NOT RIGHT EITHER THEY GAVE ME RECEIPT SAYING I HAD ONE DONE AND THAT I DECLINED REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219708June 13, 2019
POWER TRAIN
I HAVE TAKEN THIS VEHICLE INTO A DEALERSHIP FOR TRANSMISSION HESITATION 3 TIMES AND THEY TELL ME THERE IS NO RECALL ON MY CAR AND CHARGE ME $175 DIAGNOSIS FEE. FORD KNOWS THERE IS A PROBLEM WITH THIS TRANSMISSION AND WILL NOT TAKE CARE OF ITS CUSTOMERS. I KNOW I WILL NEVER PURCHASE ANOTHER FORD BECAUSE OF THIS ISSUE. WHEEN I ACCELERATE THE CAR HESITATE JERKS SHAKE BEFORE IT ACTUALLY GOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219712June 13, 2019
POWER TRAIN
OCCASIONALLY THE TRANSMISSION MIS-SHIFTS OR SLIPS VIOLENTLY. OCCASIONALLY IT FEELS LIKE THE CAR IS TRYING TO ACCELERATE WITHOUT ACCELERATOR INPUT. EXAMPLE 1: I WAS ON THE FREEWAY AND SOMEONE ACCIDENTALLY MERGED INTO MY LANE WHERE I WAS. I BRAKED AS I GOT OVER TO AVOID AN ACCIDENT. I THEN TRIED TO ACCELERATE. THE ENGINE RPM WENT TO AROUND 8000. THE CAR DIDN'T ACCELERATE, IN FACT IT FELT LIKE IT WAS CONTINUING TO SLOW. MY FOOT WASN'T ON THE BRAKE, THERE WAS NO REASON FOR THE TRANSMISSION TO BE IN A NEUTRAL STATE. THE VEHICLE BEHIND ME HAD CAUGHT UP TO ME AND HAD TO VEER INTO THE FURTHEST LEFT LANE TO AVOID ME. AFTER RELEASING THE GAS AND PRESSING IT AGAIN THE CAR FELT LIKE IT FELL INTO THE CORRECT GEAR AND IT ACCELERATED. EXAMPLE 2: MY WIFE AND I WERE OUT AND WE STOPPED AT A RED LIGHT. I HAD MY FOOT ON THE BRAKE AND EASED UP TO AVOID THAT LURCH FEELING AS I CAME TO A FULL STOP. THE CAR LUNGED LIKE IT WAS TRYING TO DRIVE ITSELF. THIS WAS A VERY SHORT TIME FRAME BUT IT WAS STILL TERRIFYING. I HAD MY WIFE IN THE CAR, SHE SAID SHE HAS EXPERIENCED THAT A FEW TIMES. EXAMPLE 3: WHEN ACCELERATING FROM FULL STOPS THE VEHICLE OCCASIONALLY HESITATES TO GO. THE ENGINE RPM WILL GO UP BUT THE CAR WILL SIT STILL OR BARELY MOVE AND JERK ABOUT. LUCKILY NONE HAVE RESULTED IN ACCIDENTS BUT IN ALL SITUATIONS THE ONLY REASON THERE WASN'T ONE WAS BECAUSE SOMEONE ELSE REACTED QUICKLY ENOUGH. THE VEHICLE THAT SWERVED TO AVOID, THE DRIVER BEHIND ME NOT GOING JUST BECAUSE MY BRAKE LIGHTS WERE OFF AND NO ONE IN FRONT OF ME WHEN THE CAR LURCHED FORWARD ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219728June 13, 2019
STEERING
POWER STEERING ASSIST MOTOR GRINDING. STEERING IS NOT AS RESPONSIVE BUT IT WORKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219724June 13, 2019
AIR BAGS
THE AIRBAGS DID NOT DEPLOY WHEN THE CAR REAR ENDED ANOTHER VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11219800June 13, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO JERK, HESITATE, AND THE TRANSMISSION WOULD NOT SWITCH INTO SECOND GEAR. THE VEHICLE WAS TAKEN TO FORD AUTONATION (2 AUTO CENTER DR, TUSTIN, CA) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION LEVER ASSEMBLIES, THE ENGINE CYLINDER, AND THE TRANSMISSION CLUTCH WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219815June 13, 2019
EXTERIOR LIGHTING
BRAKE LAMP BULB FAULT, REPLACE BOTH BRAKE LAMP BULBS WITH NEW ONES, THEY BOTH WORK BUT EVERY TIME THE CAR IS STARTED SAME MESSAGE COMES UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219418June 12, 2019
FUEL/PROPULSION SYSTEM, STEERING
POWER STEERING ASSIST FAILURE WARNING LIGHT UPON CRANKING THE CAR, STEERING WHEEL IMPOSSIBLE TO TURN BUT NOT LOCKED UP. CAR HESITATES/SPUTTERS AT ACCELERATION FROM STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219472June 12, 2019
UNKNOWN OR OTHER
FOR THE PAST 3 YEARS MY FORD FOCUS 2013 HAS HAD THE RADIO SYSTEM GO OUT ALMOST EVERY TIME I DRIVE IT. TYPICALLY THERE WOULD BE A LOUD POP, THEN IT WOULDN'T WORK UNTIL I RESTARTED THE CAR. THIS WASN'T A BIG DEAL TO ME-- I DON'T MIND DRIVING WITHOUT MUSIC. THE PAST MONTH IT HAS GOTTEN MUCH WORSE. INSTEAD OF JUST A LOUD POP, IT WILL OFTEN MAKE A CRACKLING OR SCREECHING NOISE FOR UP TO A MINUTE OR TWO. THIS HAS HAPPENED BOTH WHILE I'M DRIVING AS WELL AS WHEN THE CAR IS NOT EVEN ON (MOST LIKELY DRAINING THE BATTERY, SINCE THE RADIO LIGHTS UP WHEN MAKING THE NOISE). TODAY WAS ESPECIALLY CONCERNING. I LEFT MY HOUSE TO WALK TO MY CAR, AND COULD HEAR FROM MY BACKYARD (TO THE SIDE OF THE DRIVEWAY WHERE IT WAS PARKED) A LOUD SCREECHING, POPPING, CRACKLING NOISE. I WALKED UP TO MY CAR AND, SURE ENOUGH, ALTHOUGH IT WASN'T EVEN UNLOCKED, STILL HAD ALL THE DOORS SHUT, AND I HADN'T EVEN TOUCHED IT, IT WAS MAKING THESE NOISES THAT COULD BE HEARD FROM A DISTANCE. I GOT INTO MY CAR, HOPING STARTING IT WOULD HELP, BUT THE NOISES CONTINUED. IT WAS SUCH A STARTLING NOISE, I COULDN'T IMAGINE DRIVING WITH IT GOING. I ENDED UP GOING BACK INSIDE TO DO SOME RESEARCH ON HOW TO HELP IT. WHEN I CAME BACK OUT HALF AN HOUR LATER IT WAS STILL GOING. IN MY RESEARCH I SAW MANY OTHER FORD FOCUS 2013 OWNERS HAVING SIMILAR ISSUES. I REALIZE THIS IS CONSIDERED A COSMETIC ISSUE, WHICH I CAN UNDERSTAND SINCE A RADIO ISN'T NECESSARY. BUT NOW IT HAS ESCALATED TO A CONTINUOUS NOISE THAT CAN BE HEARD OUTSIDE OF MY CAR AND GOES EVEN WHEN IT'S NOT ON-- I FEEL IT IS A SAFETY ISSUE. I ENDED UP TAKING OUT THE FUSE #79 AFTER READING OTHER PEOPLE WHO HAVE DONE SIMILARLY, AND CHECKING WITH MY OWNER'S MANUAL. I'M A BIT CONCERNED ABOUT DOING THIS SINCE THAT FUSE ALSO WORKS WITH THE HAZARD LIGHTS AND THE DOOR LOCKS. BUT WITH THE SOUND STILL GOING, I KNEW I HAD TO TAKE THE FUSE OUT OR COULDN'T DRIVE MY CAR TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219518June 12, 2019
WHEELS
I PURCHASED 2 BF GOODRICH G-FORCE SPORT COMP-2 RADIAL 205/50.R16 87Z SL TIRES ON APRIL 15, 2019 FROM AMAZON, INSTALLED ON FRONT TIRE POSITIONS ON MAY 9, 2019. REAR TIRES ARE GENERAL G-MAX AS-03 WHICH ARE THE SAME SIZE AND WERE USED THE SUMMER BEFORE WITH NO ISSUES, STILL SIGNIFICANT TREAD LIFE LEFT AND NO DAMAGE. ALL FOUR TIRES WERE INFLATED TO 36 PSI AFTER INSTALLATION. WHEN DRIVING ON ANY KIND OF MOISTURE, RAIN NIGHT BEFORE OR DRIZZLE OR POURING RAIN, FRONT TIRES DO NOT GRIP ROAD SURFACE AND HAVE ALMOST LED TO NUMEROUS ACCIDENTS AT VARYING SPEEDS ON RURAL ROADS, CITY STREETS, AND HIGHWAYS, ANYWHERE FROM 20MPH TO 75MPH. I HAVE NOW BECOME USED TO THE DANGER OF THE BF GOODRICH TIRES AND DRIVE EXTREMELY SLOWLY IN WET CONDITIONS. AS I HAVE A MANUAL TRANSMISSION FRONT WHEEL DRIVE VEHICLE, I ALWAYS PUT THE NEW TIRES ON THE FRONT TO ENSURE TRACTION IN BAD WEATHER CONDITIONS, THE BF GOODRICH TIRES HAVE ALMOST GOTTEN ME KILLED MORE THAN A HANDFUL OF TIMES. AS STATED BY ANOTHER CONSUMER, I ALSO HAD TROUBLE MOUNTING ONE OF THE BF GOODRICH TIRES TO THE WHEEL AS IT DID NOT WANT TO BEAD AND NOW THE TIRE PRESSURE IN THAT TIRE WILL FLUCTUATE, WHICH HAS LED TO DAILY PRESSURE CHECKS. I HAVE NEVER HAD ANY ISSUES WITH ANY GENERAL BRAND TIRES. THIS IS THE FIRST TIME THAT I HAVE PURCHASED BF GOODRICH TIRES AND I NEVER WILL EVER AGAIN. I HAVE DRIVEN UP TO 180KPH ON THE GERMAN AUTOBAHN IN LESSER QUALITY VEHICLES WITH COOPER BRAND TIRES, AND I HAVE NEVER BEEN AS SCARED AS I HAVE BEEN DOING 70MPH IN DRIZZLE WITH BF GOODRICH TIRES. IT FEELS LIKE DRIVING ON ICE, NO HANDLING, NO CONTROL, JUST SLIDING. I'M GRATEFUL FOR THE GENERAL TIRES ON THE REAR WHICH HAVE KEPT ME FROM CRASHING, AND WILL BE PURCHASING AS SOON AS POSSIBLE(THE ONLY REASON I HAVE KEPT THE BF GOODRICH FOR THIS LONG IS BECAUSE I HOPED THEY JUST NEEDED TO BE BROKEN IN A LITTLE BUT IT HAS BEEN OVER A MONTH AND IT'S STILL SCARY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219562June 12, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM). THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219563June 12, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ENGINE
TL* THE CONTACT LEASES A 2013 FORD FOCUS. WHILE DRIVING 25 MPH, THE HATCHBACK INDEPENDENTLY OPENED AND THE TRUNK AJAR WARNING INDICATOR ILLUMINATED. ADDITIONALLY, WHILE DRIVING, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE CONTACT TOOK THE VEHICLE TO WILD WEST CHEVROLET (LOCATED AT 750 W GOLDFIELD AVE, YERINGTON, NV 89447)TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE DEALER INFORMED THE CONTACT THAT THE CODE WAS ERASED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THEY CALLED THE MANUFACTURER AND WERE INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT ALSO STATED THAT THE FAILURE PREVIOUSLY OCCURRED AND THE VEHICLE WAS TAKEN TO AN AUTO PARTS STORE. THE STORE REPRESENTATIVE FOUND THE TRANSMISSION FRICTION ELEMENT STOCK A FAILURE CODE. THE CODE WAS CLEARED. WHILE DRIVING 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219636June 12, 2019
UNKNOWN OR OTHER
WHEN ENGINE WARMS UP AND YOU ARE STOPPED AT A LIGHT, STOP SIGN, ANYWHERE THE CAR COMES TO A FULL STOP AND YOU THEN PROCEED TO HIT THE GAS ONCE IT HITS AROUND 16-20 MPH THE TRANSMISSION FRONT END OF THE CAR FEELS LIKE IT STARTS STUTTERING AND JERKING HEAVILY. ONCE YOU GET OVER ABOUT 20-21MPH IT STOPS. THIS CAN HAPPEN ANYWHERE STREET, HIGHWAY, ANYWHERE THE CAR COMES TO A FULL STOP THEN GOES. HAPPENS EVERYDAY ONCE THE ENGINE OR TRANSMISSION WARMS UP SOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219640June 12, 2019
STEERING
POWER STEERING FAILURE, NO LONGER HAS POWER STEERING MAKING IT EXTREMELY DIFFICULT TO MANUER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219182June 11, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT WAS TURNING INTO HER NEIGHBORHOOD AT 15 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING INDICATOR FLASHED RIGHT BEFORE THE FAILURE. THE MANUFACTURER STATED THERE WAS NO RECALL AND STATED THAT THE CONTACT WOULD HAVE TO PAY TO HAVE THE VEHICLE TOWED TO HOLMAN FORD MAPLE SHADE (571 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052, (888) 722-6721). THE VEHICLE HAD NOT YET BEEN TOWED, DIAGNOSED, OR REPAIRED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219267June 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS POWERED OFF AND RESTARTED, THE VEHICLE DROVE NORMALLY. ON ANOTHER OCCASION, WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO ROGEL FORD (LOCATED AT 26167 MS-27, CRYSTAL SPRINGS, MS 39059, (601) 892-3673) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. FURTHERMORE, THE FRONT DRIVER SIDE DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO ROGEL FORD WHERE THE DOOR WAS REPAIRED, BUT NOT DIAGNOSED. THE CONTACT WAS INFORMED BY THE DEALER THAT THEY ALSO REPROGRAMMED THE POWER TRAIN MODULE. THE CONTACT STATED THAT THE FUEL GAUGE WOULD SHOW FULL WHEN IT WAS SUPPOSED TO BE AT HALF A TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT ROGEL FORD REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219275June 11, 2019
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL IN DEC. 18 FOR CPV VALVE AND DEFORMED GAS TANK. THEY SAID PARTS WOULD BE IN BY END OF MARCH 2019 AS PER LETTER FROM FORD. I CALLED FORD TODAY AND THEY ARE APPARENTLY STILL WORKING WITH THEIR PARTS SUPPLIER AND THEY HAVE NO DATE TO CORRECT THIS PROBLEM. THIS IS A FOCUS ST AND THEY SAY ONLY FILL UP THE GAS TANK HALFWAY. WHY HAVE A RECALL IF THEY DON'T FIX THE PROBLEM? WHO IS PROTECTING THE CONSUMER? IS THERE AN ACTUAL TIME LIMIT TO GET THIS DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219318June 11, 2019
POWER TRAIN
WE HAVE THE TITANIUM VERSION IN THE HATCHBACK. WE PURCHASED THE VEHICLE NEW AND TO DATE HAVE HAD 11 CLUTCHES REPLACED BY THE DEALERSHIP. THE CAR KEEPS HESITATING WHEN STARTING TO MOVE, THEN CHATTERS BETWEEN LOWER GEARS. THIS ISSUE STARTED 1 MONTH AFTER PURCHASING NEW AND HAS BEEN AN ONGOING BATTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus