Ford Focus Complaints

22,326 consumer complaints on file.

#11268946October 16, 2019
FUEL SYSTEM, GASOLINE
FUEL PUMP WENT OUT AND HAD TO BE REPLACED IN APRIL 2019. RECENTLY RECEIVED A LETTER OF FUEL PUMP RECALL ON MY 2014 FORD FOCUS VIN [XXX]. MY 2013 FORD FOCUS DOES NOT HAVE A RECALL BUT IS HAS THE SAME ENGINE, BUILT AT THE SAME PLANT, AND BUILT WITHIN THE SAME YEAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268988October 16, 2019
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE REAR DOORS FAILED TO LOCK AND UNLOCK AND WERE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT A MODULE NEEDED TO BE RESET. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269002October 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING LOW SPEEDS, THE VEHICLE VIOLENTLY JERKED AS THE RPMS INCREASED. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATION. THE VEHICLE WAS TAKEN TO AUTONATION FORD GULF FREEWAY (12227 GULF FWY, HOUSTON, TX 77034, (713) 489-2089) WHERE THE CONTACT WAS INFORMED TO LET THE COMPUTER CATCH UP AFTER GETTING IT UPGRADED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. *DT THE CONSUMER STATED THE TRANSMISSION IS SLIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268431October 15, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY PURGE VALVE IS NOT WORKING PROPERLY WHICH HAS THROWN MY ENGINE LIGHT TO COME ON AND WHEN I PUT GAS IN IT AND START IT UP IT STALLS OUT ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268440October 15, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE GEAR WAS SHIFTED INTO DRIVE, THE VEHICLE MOVED IN REVERSE. IN ADDITION, THE CONTACT STATED THAT SOMETIMES THE VEHICLE WOULD STALL AND FAIL TO START. THE VEHICLE WAS TAKEN TO NORRIS FORD (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200) WHERE IT WAS DIAGNOSED THAT THE GEAR CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES FOR THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268504October 15, 2019
POWER TRAIN
MY 2012 MODEL YEAR FORD FOCUS HAS A DEFECTIVE TRANSMISSION THAT HAS FAILED THREE TIMES BEFORE. NOW IT HAS FAILED FOR THE FOURTH TIME. THEY SYMPTOM IS FAILURE TO ENGAGE IN DRIVE AND THE CAR WILL NOT MOVE FROM STOP. IT WILL SHUDDER VIOLENTLY WHEN SHIFTING GEAR. THIS IS UNSAFE BECAUSE IT WILL HAPPEN WHEN DRIVING IN TRAFFIC ON CITY STREETS OR ON THE HIGHWAY. NOW THAT THE TRANMISSION HAS FAILED AGAIN FOR THE FORTH TIME, FORD WILL NOT PAY FOR THE REPAIR FULLY (THEY WILL ONLY COVER $750) WHILE I HAVE TO PAY THE REMAINING $1700. SINCE THIS TRANSMISSION PROBLEM HAS BEEN OCCURING SINCE IN BOUGHT THE CAR NEW IN 2011, I SHOULD NOT BE REPONSIBLE FOR THE REPAIR. FURTHERMORE THIS IS A SAFETY ISSUE THAT SHOULD BE FIXED ONCE AN FOR ALL BY FORD. THEY SHOULD NOT BE ALLOWED TO WALK AWAY FROM THIS PROBLEM THAT IS LATENT IN THEIR PRODUCT. HISTORY: BOUGHT VEHICLE NEW MAY 13, 2011 FIRST REPAIR (CLUTCH REPLACEMENT) SEPTEMBER 28, 2012 SECOND REPAIR FEBRUARY 28, 2015 THIRD REPAIR JUNE 29, 2017 FOURTH FAILURE (DOCUMENTED BY THE DEALER) SEPTEMBER 30, 2019. FORD WILL NOT COVER THE FULL REPAIR COST. INSTEAD I HAVE TO PAY $1700. THE DEALER FILED A CLAIM FOR ME WITH FORD AS FORD WILL NOT SPEAK TO ME ABOUT THIS ISSUE. THEY ADVISE ME TO ONLY WORK THROUGH THE DEALER WHEN I CALL THEM ON THE PHONE. THE DEALER HAS SINCE FILED AN APPEAL FOR ME AND INCLUDED ALL THE DOCUMENTATION WITH THE FULL HISTORY OF MY VEHICLE SHOWNING ALL THE PREVIOUS TIMES THAT THEY REPAIRED IT FOR THE SAME PROBLEM. HOWEVER FORD STILLL DID NOT AGREE TO COVER THE COST. THEY SAID $750 IS ALL THEY CAN AUTHORIZE FOR THIS REPAIR. I DO NOT KNOW HOW THEY CAME UP WITH THIS AMOUNT. HOWEVER, AS I SAID ABOVE, I THINK THIS IS A LATENT PROBLEM THAT INHERENT TO THIS CAR AND NOT RELATED TO HOW THE CAR IS USED. THE FAILURE OCCURS EVERY TWO YEARS. ITS IS NOT SAFE TO BE OUT IN TRAFFIC BECAUSE IT ME, MY FAMILY OR OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268610October 15, 2019
POWER TRAIN
PURCHASED USED IN JUNE 2018. HAVE HAD ISSUES WITH THE TRANSMISSION SHIFTING WHILE DRIVING. THE CAR WON'T SHIFT INTO REVERSE AT ALL. TOOK BACK TO DEALERSHIP AND WAS TOLD IT WASN'T COVERED UNDER THEIR POWER TRAIN WARRANTY. WAS TOLD IT WAS A CLUTCH ISSUE AND WAS A COMMON PROBLEM WITH THESE CARS THAT FORD FAILED TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268713October 15, 2019
VISIBILITY/WIPER
WHILE DRIVING MY VEHICLE THE WIPER DELAY STOPS WORKING OR STARTS UP AFTER A DELAY INTO ANOTHER SETTING. FROM DELAY TO FULL WIPERS. SET THE WIPER ARM INTO ANOTHER COMMAND AND IT WORKS FINE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268766October 15, 2019
POWER TRAIN
CAR HAS 75,000 MILES. BOUGHT BRAND NEW. I COMMUTE TO WORK WHICH IS 120 MILE ROUND TRIP. MY HOUSE IS ABOUT 1 MILE FROM THE INTERSTATE. AFTER ABOUT 20,000 MILES I WOULD NOTICE SOME HESITATION WHEN THE VEHICLE WOULD SHIFT FROM 1ST GEAR TO SECOND GEAR. THIS WOULD ONLY BE AFTER MY COMMUTE AND GOING FROM THE STOP AT THE END OF THE EXIT. AFTER MY EXITS BOTH FROM WORK AND HOME THE VEHICLE WOULD ONLY NEED TO SHIFT ONCE FROM 1ST TO SECOND GEAR UNTIL I WOULD ARRIVE TO MY DESTINATION. RECENTLY WITHIN THE LAST 15,000 MILES IT'S NOTICEABLY WORSE. NOW I HAVE TRANSMISSION FLUID SITTING IN MY DRIVEWAY. I WILL BE GETTING AN OIL CHANGE AT THE DEALERSHIP SOON AND WILL SAY SOMETHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268801October 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY 2016 FORD FOCUS SE HAS STALLED WHILE DRIVING ON THE FREEWAY TWICE IN THE PAST TWO WEEKS. IN ADDITION, THE TRANSMISSION IS VERY JERKY AND THE ENGINE STUDDERS AND MAKES LOUD NOISES WHEN SHIFTING INTO 2ND AND 3RD GEARS. THE CAR ONLY HAS 53,000 MILES ON IT, YET THE TRANSMISSION IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268258October 14, 2019
UNKNOWN OR OTHER
SEVERAL WEEKS AGO, RANDOM, SUDDEN THUDS BEGAN TO OCCUR ON WHAT SOUNDED LIKE THE ROOF OF THE CAR; SOMETIMES A SINGLE THUD, SOMETIMES TWO OR THREE. THIS WAS WHILE THE CAR WAS IN MOTION; AND NOT WITH THE RADIO ON. IT HAPPENED DAILY, UNTIL THIS PAST WEEKEND, THROUGHOUT THE EVENING ON FRIDAY 10/11 AND WHENEVER DRIVING ON SATURDAY 10/12 AND SUNDAY 10/13 (WITHOUT THE RADIO OR CD PLAYER ON) LOUD, SUDDEN AND PROLONGED SIZZLING AND CRACKLING/POPPING SOUNDS WOULD BREAK OUT IN WHAT SOUNDED LIKE THE DASHBOARD(?) AND DOORS? MY GRANDDAUGHTER WAS WITNESS TO ALL OF THIS, AND WE BOTH WERE FRIGHTENED BY IT EACH TIME IT HAPPENED (A TOTAL OF 20+ TIMES?). I CONSIDERED NOT DRIVING THE CAR AT ALL, BUT HAVE NO OTHER MEANS OF TRANSPORTATION AND LIVE IN A SOMEWHAT RURAL AREA. IT OBVIOUSLY IS ELECTRICAL IN NATURE, AND IS A PROGESSION FROM THE THUDS THAT WERE INITIALLY HAPPENING SEVERAL WEEKS AGO. WHAT ON EARTH CAN BE GOING ON THIS CAR? AGAIN, IT HAS NOTHING TO DO WITH THE SOUND SYSTEM, BECAUSE IT ALL HAPPENS WHEN THE RADIO HASN'T EVEN BEEN TURNED ON. I'M AFRAID THAT A WIRING BREAKAGE HAS OCCURRED SOMEWHERE AND A FIRE COULD POTENTIONALLY BREAK OUT IN THE CAB!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268275October 14, 2019
STEERING
STEERING GEAR ASSEMBLY LOCKED UP WHILE DRIVING 55MPH ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268271October 14, 2019
ELECTRICAL SYSTEM
MY IGNITION IS NOT WORKING. I TURN THE KEY OVER AND OVER AND OVER AND THE CAR WON'T START. THE LIGHTS COME ON, THE BATTERY IS CHARGED, THE AIR WORKS, BUT THE VEHICLE WON'T START. I USED TO BE ABLE TO GET IT STARTED BUT I NOW HAVE BLISTERS ON MY HAND FROM TRYING TO START THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268316October 14, 2019
POWER TRAIN
CAR VIBRATES WHEN ACCELERATING IN LOWER GEARS-GOING FROM STANDSTILL TO 1ST GEAR EXPERIENCES A SEVERE VIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268325October 14, 2019
STEERING, UNKNOWN OR OTHER
SCRAPING NOISE COMING FROM ELECTRONIC STEERING COMPONENT. SIMILAR ISSUES DESCRIBED ON LINE. SEEMS LIKE A WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268401October 14, 2019
POWER TRAIN
THE 2012 FORD FOCUS HAS 71648 AND THE TRANSMISSION IS NO LONGER WORKING.THAT SEEMS TOO EARLY FOR A CAR'S TRANSMISSION TO NO LONGER BE WORKING. MY DAUGHTER WAS DRIVING THE VEHICLE AT ABOUT 55 MPH..AND THEN SHE STOPPED AND THEN IT WOULD NOT START UP CORRECTLY. WE HAD TO GET FAR TOWED.AND WAS TOLD IT IS THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268412October 14, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON SEVERAL OCCASIONS, MY CAR WILL COMPLETELY SHUT OFF. I THEN WOULD HAVE TO SIT A FEW MINUTES BEFORE I CAN CRANK IT AGAIN. THIS HAS HAPPENED WHEN I CAME TO A STOP AT A STOP SIGN AND WHEN I HAD STOPPED TO TURN IN AT A DESTINATION.I'VE ALSO HAD WENT TO CRANK MY CAR AFTER NOT DRIVING FOR A DAY AND IT WOULD NOT START AT FIRST. THEN AFTER A FEW MINUTES, IT STARTED. EACH TIME IT HAPPENED I GOT AN ENGINE FAULT MESSAGE DISPLAYED. I HAVE TAKEN IT TO A DEALERSHIP AND THEY DID NOT HELP. THEY SAID THEY COULD NOT DUPLICATE THE ISSUE SO THEY COULD NOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268131October 13, 2019
POWER TRAIN
SHUDDERS AND SOMETIMES STALLS WHEN TRYING TO UPSHIFT,HAS DONE THIS SINCE NEW AND BEEN TAKEN BACK TO DEALERSHIP3 TIMES FOR REPAIR,PROBLEM STILL PERSISTS AFTER 61,000 MILES.FORD WAS AWARE OF THIS TRANSMISSION ISSUE AND SOLD CARS ANYWAY.VERY UNHAPPY WITH FMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268140October 13, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
P1450 CODE PURGE VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268181October 13, 2019
STEERING
POWER STEERING DOES NOT ENGAGE WHEN STARTING THE CAR. IF IT'S SHUT DOWN AND RESTARTED IT USUALLY RESETS. ONLY HAPPENS AT INITIAL STARTUP SO FAR, BUT I'M CONCERNED IT'S GETTING MORE FREQUENT. IT DOESN'T SEEM TO HAVE ANY RHYME OR REASON AS TO WHY. OR WHERE IT HAPPENS. THANKFULLY IT'S FIXED WITH RESTARTING SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus