Ford Focus Complaints

22,326 consumer complaints on file.

#11270183October 22, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
MY FORD FOCUS HAS BEEN HAVING ELECTRICAL ISSUES FOR SEVERAL MONTHS NOW. I HAVE ASKED FORD TO LOOK AT MY CAR AND THEY STATED IT WILL BE $150 TO DO THAT. I DO NOT HAVE THE MONEY. MY MAJOR CONCERN IS THE AIR BAGS. MY LIGHT HAS BEEN COMING OFF AND ON AND I DO NOT THINK THE AIR BAGS WILL EMPLOY. I HAVE SEEN SEVERAL COMPLAINTS ON YOUR WEB SITE AND ONLINE AS WELL. SOME CARS HAVE BEEN IN ACCIDENTS AND HAVING THE SAME ISSUE AND AIRBAGS DID NOT EMPLOY. I AM TERRIFIED THIS WILL HAPPEN AND NOT SAVE A LIFE. I HAVE AN AUTISTIC 13 YR OLD THAT RIDES IN THE PASSENGER SIDE AND MYSELF ARE VERY CONCERNED!. ALSO I HAVE BEEN FOLLOWING ONLINE A BIG ISSUE WITH THE ELECTRICAL IN THE MIDDLE ISLE WHICH CONTROLS THE RADIO AND AIRBAGS AND WHATEVER OTHER WARNING LIGHTS AND CONTROLS MAY BE. MY RADIO SHORTED OUT WITH LOUD POPPING AND SRCREEHING NOSE THEN BLEW OUT. I THINK THE ELECTRICAL IS ALL BAD IN THE UNIT WHICH MAY BE EFFECTING THE AIRBAGS. PLEASE I AM ASKING FOR A VERY CONCERNED SAFETY CONCERN TO SAVE A LIFE REGARDING THE AIRBAGS PLEASE LOOK INTO A RECALL REGARDING THIS. I AM NOT THE FIRST ONE THO COMPLAIN ABOUT THIS. THANK YOU VERY MUCH. I DO HAVE PICTURES WITH THE AIRBAG LIGHT ON AND OFF. IT IS NOT A PUSH BUTTON! I CAN SEND PICTURES IF YOU NEED THEM. I AM ABLE TO DO CURRENTLY. PLEASE LET ME KNOW. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270211October 22, 2019
POWER TRAIN
SLIPPED TRANSMISSION, IT HESITATES TO GO, WHEN STOPPED AT STOP LIGHT. IT HAS A SALVAGED TITEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270214October 22, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STOPPED AND THE 'SERVICE MALFUNCTION ENGINE" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEGACY FORD LINCOLN (606-528-1904, LOCATED AT 13305 US-25E SCENIC, CORBIN, KY 40701) WHERE IT WAS DIAGNOSED THAT UNKNOWN WIRES (CODES: P060D AND P02138) NEEDED TO BE REPLACED. THE TECHNICIAN REPLACED THE WIRES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270302October 22, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V515000(FUEL SYSTEM, GASOLINE) REGARDING THE CANISTER PURGE VALVE (CPV). THE VEHICLE WAS REPAIRED AT CORNING FORD (2280 SHORT DR, CORNING, CA 96021, (530) 824-5434). THE CONTACT WAS INFORMED TO DRIVE THE VEHICLE WITH A FULL TANK OF FUEL TO PREVENT THE VEHICLE FROM STALLING. WHILE DRIVING 75 MPH, THE VEHICLE COMPLETELY SHUT OFF WITHOUT WARNING. THE CONTACT HAD TO STEER THE VEHICLE WITH FORCE TO THE SIDE OF THE ROAD. THE CONTACT HAD SOMEONE BRING FUEL TO FILL UP THE FUEL TANK. AFTERWARDS, THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED WITH A COLLAPSED FUEL TANK AND THE CPV NEEDED TO BE REPLACED. DUE TO THE FACT THAT THE RECALL REPAIR WAS ALREADY PERFORMED, THE CONTACT WAS GIVEN AN ESTIMATE OF $1,091 TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST SINCE THE RECALL REPAIR WAS ALREADY PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269655October 21, 2019
UNKNOWN OR OTHER
2016 FORD FOCUS. CONSUMER WRITES IN REGARD TO FORD RECALL NOTICE. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269937October 21, 2019
POWER TRAIN
VEHICLE HAS FAULTY DUAL-CLUTCH TRANSMISSION WITH A CLUTCH THAT NEEDS REPAIRED. DEALERSHIP REFUSES TO FIX IT EVEN THOUGH IT'S UNDER AN EXTENDED WARRANTY. THE CAR IS PART OF THE FORD CLASS ACTION LAWSUIT DUE TO THE TRANSMISSION. VEHICLE IS A SAFETY RISK TO DRIVE BECAUSE THEY WON'T FIX IT AND THE CLUTCH COULD STOP WORKING WHILE DRIVING CAUSING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269804October 20, 2019
FUEL/PROPULSION SYSTEM
MY CAR RUNS WELL BUT AFTER DRIVING MY CAR IN MOTION IT BEGINS SHAKING AND THEN IT TURNS OFF. I CRANKED MY CAR AGAIN AND IT RUNS GOOD IN A STREET BUT IT KEEPS DOING THE SAME THIN ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269298October 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THERE HAD BEEN OVER 30 OCCURRENCES OF HAVING PROBLEMS WITH MY CAR NOT BEING ABLE TO PROPERLY SHIFT INTO THE RIGHT GEAR. I HAVE HAD THE CLUTCH REPLACED 5 TIMES BUT IT HAS NOT FIXED THE SHIFTING. I'VE RAN INTO ISSUES AT STOP SIGNS AND STOP LIGHTS OF ALMOST GETTING INTO ACCIDENTS BECAUSE MY CAR WON'T PROPERLY GO INTO THE GEAR OR SHIFT CORRECTLY. MORE RECENTLY, 3 MONTHS AGO; MY CAR TURNED OFF AND WOULD NOT RUN BACK ON. WHEN TAKING IT INTO FORD THEY STATED THEY HAD NO REASON WHY THIS OCCURRED AND HAD NO EXPLANATION FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269358October 18, 2019
POWER TRAIN
SINCE PURCHASING THE CAR IN 2014 I HAVE HAD MULTIPLE TRANSMISSION ISSUES. CLUTCH REPLACEMENTS. SENSORS. EVERYTIME GIVEN A DIFFERENT EXCUSE FOR THE SAME SHUTTER AND ISSUES WITH THE CAR STALLING. THIS LAST TIME THE CAR COMPLETELY HAULTED FROM GOING 45MPH ON A 4 LANE ROAD, TRASMISSION LIGHT FLEW ON, RPMS WOULD REV UP, BUT CAR WOULD BARELY CREEP. I WAS ALMOST SLAMMED INTO FROM BEHIND BEFORE I COULD SAFETY MOVE TO THE SLOW LANE AND TRAVEL TO A SAFE STOPPING POINT. YES THE CAR WAS STILL ABKE TO NAVIGATE, BUT THAT DID NOT MATTER WHEN VEHICLES WERE COMING UP ON ME DRIVING 45+MPH TO MY VEHICLE THAT STALLED OUT. I CALLED FORD. IT TOOK DAYS TO GET THE CAR BACK AND IT HAS BEEN RUNNING WORSE THAN EVER! TRANSMISSION IS CONSTANTLY SLIPPING. A NEW CONSTANT SHUTTER HAS NOW DEVELOPED. THE CAR WILL SOMETIMES BEGIN TO MOVE FROM A STOP LIGHT, BUT DECIDE TO SUDDENLY DROP TO A CRAWL AND THE RPMS GO HIGH THEN AS IT CORRECTS THE RPMS NO LONGER ADJUST AND THE CAR NO LONGER FEELS IT IS AUTO SHIFTING CORRECTLY. ISSUES OCCUR DURING DRIVING, ON HIGHWAYS, AT STOP LIGHTS/SIGNS. WHEN GOING A STEADY SPEED WHEATHER IS IT 25 OR 65 THE CAR CONSTANTLY SHUTTERS ALL THE TIME NOW. THE TRANSMISSION OR CLUTCH SLIP ANYTIME ANY GIVEN DAY. IT IS UNPREDICTABLE. WORSE MORE DANGEROUS PROBLEMS WITH THIS VEHICLE AND NO HELP FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269379October 18, 2019
STEERING
POWER STEERING STOPPED WORKING. DASH HAS A WARNING THAT SAYS POWER ASSIST FAULT CONTACT SERVICE CENTER. CAR IS ALMOST IMPOSSIBLE TO STEER. I WAS PULLING THE VEHICLE INTO A PARKING SPOT AND HAND TO SLAM THE BRAKES TO STOP FROM HITTING ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269431October 18, 2019
POWER TRAIN
WHEN THE CAR WAS AT 55K, THE DUAL CLUTCH TRANSMISSION'S CLUTCHES WERE SLIPPING OUT OF GEAR FROM 1000-3000 RPM AND PRODUCED EXTREME JERKINESS. IT WOULD HAPPEN FROM A STOP AS WELL AS JUST DRIVING IN THAT RPM RANGE. I HAD TO GET MY INPUT SHAFT SEAL AND CLUTCHES REPLACED AT 56K. MIND YOU CLUTCHES ARE SUPPOSED TO LAST 100K ACCORDING TO FORD. ALSO WHILE BACKING UP THE CAR WOULD VIOLENTLY JERK AS THE CLUTCH WAS SLIPPING, IT WAS ALSO DIFFICULT TO GO UPHILL. THE CLUTCH REPAIR MADE IT FEEL BETTER, THE SHUDDER IS COMING BACK IN JUST 1000 MILES AT 57K. I AM AFRAID THAT THE CLUTCHES WILL SLIP AGAIN AND SHIFT INTO NEUTRAL WHILE DRIVING. I HAVE NO WARRANTY EITHER, I DON'T THINK I SHOULD BE EATING A COST OF ALMOST 2000 FOR A PROBLEM THAT SHOULD NOT EXIST. PLEASE GET A RECALL GOING FOR THIS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269435October 18, 2019
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KELLY FORD (420 CABOT ST, BEVERLY, MA 01915, (978) 922-0059) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269120October 17, 2019
POWER TRAIN
THE VEHICLE IS EXHIBITING THE SAME ISSUES AS HAVE BEEN DOCUMENTED ON 2012-2016 FORD FOCUS MODELS EQUIPPED WITH THE INFAMOUS DPS6 TRANSMISSION (CONSULT DETROIT FREE PRESS COVERAGE ON THE DPS6 SITUATION, EXAMPLE HTTPS://WWW.FREEP.COM/STORY/MONEY/CARS/FORD/2019/09/13/FORD-FOCUS-FIESTA-TRANSMISSION-CLASS-ACTION-STALLED-DPS-6/2312926001/). DURING GENTLE ACCELERATION FROM STOP, THE VEHICLE FREQUENTLY WILL SHUDDER VIOLENTLY DURING ACCELERATION, AS IF THE TRANSMISSION IS HUNTING BETWEEN GEARS. THIS DOES NOT OCCUR AT HIGHWAY SPEEDS, OR DURING ACCELERATION WHEN THE CAR IS ALREADY IN MOTION AND AT NORMAL DRIVING SPEEDS (35-40MPH). AT TIME OF PURCHASE, I WAS TOLD THE 2017 MODELS DID NOT HAVE THE DPS6 UNIT. AFTER A PREVIOUS INCIDENT, IT WAS TAKEN TO JOHN BLEAKLEY FORD IN LITHIA SPRINGS GA (NOW KNOWN AS LITHIA SPRINGS FORD, AND THE DEALER FROM WHICH THE VEHICLE WAS PURCHASED), WHERE THE SERVICE ADVISOR NOTED THAT THE TRANSMISSION WAS INDEED EXHIBITING SIMILAR BEHAVIOR, BUT FOR A DIFFERENT REASON. THE REPAIR LASTED A FEW MONTHS BEFORE STARTING AGAIN A FEW MONTHS AGO. I BELIEVE I HAVE A VEHICLE THAT HAS A DPS6, OR THAT THIS REDESIGNED TRANSMISSION HAS A NEAR-IDENTICAL DESIGN FAULT TO THE DPS6, AND THUS THE VEHICLE SHOULD BE RECALLED OR DEEMED DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269122October 17, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE "POWER STEERING ASSIST FAILURE" MESSAGE APPEARED AND THE STEERING ABILITY SEIZED. THE CONTACT DROVE THE VEHICLE TO BRADLEY FORD LINCOLN (1690 INDUSTRIAL BLVD, LAKE HAVASU, AZ 86403) AND THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES. THE VEHICLE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269126October 17, 2019
STEERING
I OWN A 2012 FORD FOCUS THAT HAS EXPERIENCES A MULTITUDE OF ISSUES. HOWEVER, I AM SPECIFICALLY WRITING TODAY ABOUT THE STEERING WHEEL LOCKING UP. IT HAPPENS WHEN I FIRST START THE CAR UP, OFTEN TIMES REQUIRING ME TO SHUT THE CAR OFF AND RESTARTING. THE CAR WILL ALSO NOTE A 'STEERING WHEEL MALFUNCTION' ERROR MESSAGE. I'VE REACHED OUT TO FORD WHO WILL NOT REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269151October 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
RECALL 18S32. BROUGHT THE VEHICLE IN TO DEALERSHIP ON 9-8-19 WHEN I RECEIVED THE RECALL NOTICE. I WAS TOLD THAT SOFTWARE NEEDED TO BE UPDATED. AT THAT POINT, WE HAD NOT EXPERIENCED ANY OF THE SYMPTOMS OF THE RECALL. I WAS TOLD THAT THERE WAS A CHECK TO SEE IF THE SOFTWARE NEEDED TO BE UPDATED AND IT DID NOT. ON 10-9-19 WHILE MY DAUGHTER WAS DRIVING THE VEHICLE, THE GAS GAUGE WENT UP TO FULL (IT WAS ONLY 1/2 FULL) CHECK ENGINE LIGHT WAS ON (IT HAS CONSISTENTLY BEEN ON FOR WEEKS) AND MOST IMPORTANTLY AND MOST FRIGHTENING IS THE VEHICLE COMPLETELY SHUT OFF WHILE SHE WAS DRIVING 65 MPH ON A HIGHWAY. ALL OF THESE THINGS THAT OCCURED ARE DIRECTLY WHAT THE RECALL IS FOR. ALTHOUGH MY DAUGHTER WAS DRIVING ON A HIGHTWAY , THANKFULLY SHE WAS NOT HIT OR KILLED BY OTHER DRIVERS AND DID NOT CRASH THE VEHICLE. NOW BECAUSE THE VEHICLE WAS INITIALLY BROUGHT IN BEFORE ANY SYMPTOMS AND FORD DETERMINED NO SOFTWARE UPDATE WAS NEEDED, THEY ARE DENYING TO REPLACE THE CANISTER PURGE VALVE WHICH IS WHAT WE WERE TOLD BY THE DEALERSHIP NEEDED TO BE DONE. THE VEHICLE CANNOT BE DRIVEN NOW BECAUSE OF THE FEAR OF PUTTING WHOMEVER DRIVES IT IN DANGER. NOT ONLY IS THIS IS UNACCEPTABLE BUT I AM VERY FRUSTRATED AND FEEL THAT THIS SAFETY ISSUE SHOULD BE ADDRESSED BY FORD IMMEDIATELY. THERE IS ALSO A RECALL (RECALL #19S22) STATING DEALERS WILL INSPECT AND REPLACE THE CARBON CANISTER, FUEL TANK AND FUEL DELIVERY MODULE AS NECESSARY. I HAVE TRIED TO GET THIS ADDRESSED NOT ONLY THROUGH FORD'S CUSTOMER SERVICE DIRECTLY BUT BY SPEAKING TO THE SERVICE MANAGER AT THE DEALERSHIP WHERE THE CAR WAS BOUGHT AND SERVICED. SEEMS LIKE THIS IS NOT AN URGENT MATTER FOR ANYONE BUT US. I DO HAVE A CASE NUMBER THAT WAS ASSIGNED BY FORD WHICH IS: CAS-24503630-J8W6Y7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269181October 17, 2019
VISIBILITY/WIPER
WHILE DRIVING, THE WIPERS WILL GO OFF NON-STOP. I PULLED OVER, TURNED OFF THE CAR AND IT WAS STILL ON. I HAD TO PULL THE FUSE OFF TO GET TO MY DESTINATION. AT THIS TIME, IT'S STILL HAPPENING. ALL AT RANDOM TIMES WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269204October 17, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STARTING THE VEHICLE AND TURNING ON THE HEATER, AN ABNORMAL ODOR OF FUEL WAS DETECTED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HOUSTON FORD (10719 WILLIAM PENN HWY, HUNTINGDON, PA 16652, (814) 643-3430) WHERE IT WAS DIAGNOSED THAT THE FUEL VALVE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269278October 17, 2019
POWER TRAIN
THE TRANSMISSION SHUDDERS AND VIBRATES WHILE CHANGING GEARS, ALSO HESITATES WHILE CHANGING GEARS, MAKES CHATTERING NOISES WHILE CHANGING GEARS AND IS SLOW TO ACCELERATE AT TIMES. FORD HAS ALREADY CHANGED THE CLUTCH AND IT SEEMED TO SOLVE THE PROBLEM, HOWEVER IT IS NOW DOING THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268887October 16, 2019
STEERING
STEERING ASSIST FAULT. THIS ISSUES IS COVERED UNDER SEVERAL OTHER RECALLS. MY CAR HAS 77KMILES AND SHOULD NOT BE HAVING STEETING ISSUES. MY CAR WAS IN MOTION AND THE POWER STEERING WENT OUT. I HAD TO HAVE IT TOWED HOME AND NOW HAVE TO REPLACE A 700$ PART DUE TO FORDS PARTS ISSUES. ALTERING THE MEDIA TO THIS ISSUE. FORD SHOULD BE RESPONSIBLE FOR ISSUES AND REPAIRS AS THIS IS NO FAULT ON THE DRIVERS PARTS. I WILL BE TAKING THIS UP FURTHER IF THIS I NOT HANDLED AND COVERED UNDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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