Ford Focus Complaints

22,326 consumer complaints on file.

#11271609October 28, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING WHICH HAS TO DO WITH TRANSMISSION CLUTCH. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED AND SHUDDERED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE HAD BEEN A WARRANTY RECALL PLACED ON THE VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT WITH NYE FORD (1479 GENESEE ST, ONEIDA, NY 13421, (888) 769-0937) TO HAVE THE VEHICLE SERVICED. AFTER HAVING THE VEHICLE FOR NEARLY A WEEK, THE DEALER STATED THAT THE VEHICLE COULD NOT BE SERVICED BECAUSE IT WAS OUT OF WARRANTY. THE CONTACT CALLED THE MANUFACTURER BACK AND WAS INFORMED THAT THEY HAD NO EVIDENCE OF HER SPEAKING WITH A REPRESENTATIVE. THE CONTACT WAS NOT GIVEN A REFERENCE NUMBER AFTER HER CONVERSATION WITH THE INITIAL REPRESENTATIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 147,000. *LN CONTACT STATED VEHICLE WAS SOLD TO CONTACT WITH TRANSMISSION ISSUE. VEHICLE JUST TURNS ON AND OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271591October 28, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND HESITATED WHILE ATTEMPTING TO ACCELERATE AND THE TRANSMISSION RANDOMLY SHIFTED GEARS. IN ADDITION, THE VEHICLE WOULD SOMETIMES ERRONEOUSLY DOWNSHIFT AND/OR UPSHIFT AND SWITCH INTO NEUTRAL. THE VEHICLE WAS TAKEN TO PUGMIRE FORD (352 N. TENNESSEE ST, CARTERSVILLE, GA) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND THE DUAL CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 59,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271691October 28, 2019
ENGINE, UNKNOWN OR OTHER
WHEN I COME TO A STOP AND BEGIN TO TAKE OFF MY CAR JERKS REALLY BAD LIKE MY GEARS ARE TRYING TO CATCH UP, IT SNATCHED SO BAD I WENT INTO ANOTHER LANE OF TRAFFIC IN THE RAIN. I HAVE HAD IT SENT BACK TO THE ORIGINAL DEALER AND IT WAS CLAIMED TO HAVE BEEN FIXED I DISAGREE STRONGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271718October 28, 2019
STEERING
IN THE MONTH OF SEPTEMBER, 2019, MY POWER STEERING WENT OUT 4 SEPARATE TIMES, WITH ABOUT A WEEK BETWEEN EACH INCIDENT. THE FIRST TIME IT HAPPENED, I STARTED MY CAR IN THE MORNING AND AN INFORMATION BOX POPPED UP IN THE DASH AND STATED THAT THERE WAS A POWER STEERING FAULT. AS I BACKED OUT OF THE DRIVE WAY THOUGH THE WARNING DISAPPEARED, AND THE POWER STEERING RE-ENGAGED. THE OTHER THREE TIMES IT WENT OUT WERE ALL IN THE MORNING AS WELL, BUT THE POWER STEERING DID NOT COME BACK ON AS I WAS BACKING OUT. I HAD TO TURN OFF THE CAR AND RESTART IT IN ORDER FOR THE POWER STEERING TO COME BACK ON. SO FAR IN OCTOBER 2019, THE INCIDENT HAS REPEATED 3 TIMES. THE FIRST TIME WAS IN THE MORNING, AND THE INCIDENT WAS RESOLVED BY RE-STARTING THE CAR. THE SECOND TIME WAS A NEARLY IDENTICAL INCIDENT, BUT THIS TIME HAPPENED IN THE AFTERNOON AS I WAS PREPARING TO LEAVE WORK. THE THIRD INCIDENT HAPPENED AT 8:35 A.M. ON MONDAY OCTOBER 28. THIS TIME, EVEN RE-STARTING THE CAR WOULD NOT GET THE POWER STEERING TO RE-ENGAGE. I DROVE THE CAR TO WORK WITHOUT POWER STEERING, AND UPON STARTING THE CAR TO RETURN HOME, THE INCIDENT PERSISTED. AT THIS TIME (8:59 P.M. ON MONDAY, OCTOBER 28). THE POWER STEERING HAS NOT RE-ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271150October 26, 2019
ELECTRICAL SYSTEM
WHEN I PUT KEY IN IGNITION MOST TIMES IT DOESNT CATCH AND CAR DOESNT TURN ON. I HAVE TO PUSH HARDER TO CRANK CAR ON OR TAKE KEY OUT SEVERAL TIMES AND KEEP TRYING UNTIL IT CATCHES. SOMETIMES WHEN I PULL KEY OUT PART OF IGNITION SWITCH PULLS OUT A LITTLE AND CAR VEGINS TO CHIME UNTIL I PUSH IGNITION SWITCH BACK IN. I KNOW THERE WAS A SIMILAR RECALL UNTIL THE 2005 MODEL, THIS ISSUE WAS NEVER FIXES FROM ALL THE RESEARCH IVE DONE ON THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271091October 25, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WITH NO CAUSE OR WARNING, THE INSTRUMENT PANEL NOTIFIED ME THAT "HILL ASSIST IS UNAVAILABLE". ALSO, WHEN STATIONARY, THERE APPEARS TO BE NO POWER STEERING WHEN ATTEMPTING TO TURN LEFT. THIS PROBLEM STOPS WHEN ROLLING FORWARD OR REVERSE. AFTER MOVING, THE PROBLEM DOES NOT REOCCUR (STOP SIGNS, STOP LIGHTS, ETC). IT DOES, HOWEVER, OCCUR AGAIN WHEN THE IGNITION IS TURNED OFF, THEN BACK ON. BOTH OF THESE PROBLEMS BEGAN AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270667October 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, IT TOOK A FEW SECONDS TO ACCELERATE AS IF IT HAD A MANUAL TRANSMISSION. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY ONE YEAR AND WORSENED OVER TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270847October 24, 2019
POWER TRAIN
TRANSMISSION FELT STUCK. DIDN'T WANT TO SHIFT GEARS. WHEN IT DID SHIFT INTO THE NEXT GEAR, THE CAR JUMPED. AT THE STOP LIGHT, TRIED TAKING OFF AND VEHICLE STALLED, THEN FINALLY SLIPPED INTO GEAR. THE CAR JUMPED AS IT SHIFTED INTO GEARS, BUT ONCE RIDING IT WAS OK, UNTIL I SLOWED DOWN. THE CAR WOULD JUMP AS THE GEARS SHIFTED DOWN. THIS HAS NEVER HAPPENED BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270863October 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND "TRANSMISSION NOT IN PARK" APPEARED ON THE MESSAGE CENTER. THE VEHICLE WOULD NOT RESTART. THE FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER TRAIN CONTROL MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270912October 24, 2019
STEERING
THE POWER STEERING RECENTLY STARTED FAILING ON OUR 2012 FORD FOCUS INTERMITTENTLY. WHEN THIS OCCURS THE CAR IS NEARLY IMPOSSIBLE TO MOVE THE STEERING WHEEL. ONLINE OTHER OWNERS REPORT FAILURES OCCURRING AT HIGHWAY SPEEDS WITHOUT ADVANCE NOTICE. THIS ISSUE WAS ALSO REPORTED IN THE NEW YORK TIMES IN 2015 (HTTPS://WWW.NYTIMES.COM/2015/12/25/AUTOMOBILES/FORD-FOCUS-STEERING-PROBLEM-PROMPTS-MANY-COMPLAINTS-BUT-NO-INQUIRY.HTML) OUR ISSUE HAS ONLY PRESENTED ITSELF TO DATE WHEN STARTING THE ENGINE, WITH THE ABILITY TO RESET AFTER TURNING OFF THE CAR AND THEN BACK ON A FEW MOMENTS LATER. THE REPAIRS INCLUDE REMOVING THE STEERING MODULE ELEMENT AT A COST OF ROUGHLY $3,000, MORE THAN HALF OF THE RESALE VALUE OF THE CAR. FORD DOES NOT HAVE A RECALL ON THIS DEVICE AS OF MY INTERACTIONS THIS WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270917October 24, 2019
ENGINE
VEHICLE IS READING CODE P0420 INDICATING HAT THE CATALYTIC CONVERTER IS OPERATING UNDER THRESHOLD. LIGHT WOULD TURN ON AND OFF PERIODICALLY UNTIL IT FINALLY REMAINED TURNED ON AND SOON AFTER THE VEHICLE STARTED STRUGGLING TO DRIVE UP HILLS AND THE GAS MILAGE HAS DECREASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270591October 24, 2019
ENGINE
AT HIGHWAY SPEED, VEHICLE WENT INTO LIMP MODE RESTRICTING THROTTLE RESPONSE WITH NO DASH INDICATORS. UNABLE TO ACCELERATE. NO CHECK ENGINE LIGHT, NO MESSAGES, ALL GAUGES IN NORMAL RANGE. UNSAFE CONDITION WHEN VEHICLE RESPONDS VERY SLOWLY WITH NO INDICATOR FOR DRIVER. VEHICLE IS THE 1.0 L ECOBOOST WITH 6MT TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270379October 23, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT, FOR SOME TIME, THE RADIO MADE A LOUD STATIC NOISE. THE NOISE BEGAN LOUDLY NOISE AND CAUSED THE RADIO AND BLUETOOTH TO TURN OFF. THE CONTACT STATED THAT THE NOISE PREVENTED HER FROM CONCENTRATING WHILE DRIVING. WHEN THE VEHICLE WAS TURNED OFF WITH THE KEY REMOVED FROM THE IGNITION, THE FAILURE CONTINUED. THE CONTACT BELIEVED THE NOISE WAS COMING FROM THE SPEAKERS. THE CONTACT WAS CONCERNED FOR HER SAFETY AND TOOK THE VEHICLE TO BOMMARITO FORD (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600). THE DEALER DIAGNOSED THAT THE AUDIO CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24624323. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270399October 23, 2019
UNKNOWN OR OTHER
I HAVE AN ISSUE WITH TRANSMISSION SLIPPING AND CAR BE STALLING AND I HAD IT REPAIRED TWO MONTHS AGO AND IT'S JUST RECENTLY STARTED DOING THE SAME THING TRANSMISSION SLIPPING AND OVER HEATING AND IT'S STALLING WHILE DRIVING AND I HAD TO TURN OFF THE CAR FOR A MINUTE AND WHEN I PUT IT IN DRIVE THE DASH BOARD WARNING ⚠️ TRANSMISSION OVERHEATING PULL OVER SAFETY AND I HAD IT REPAIRED TWO TIMES THE FIRST TIME I HAD AN ISSUE WITH THE TRANSMISSION THE CAR WOULDN'T MOVE AT ALL WHEN PUT THE VEHICLE IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270446October 23, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60-65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL GAUGE READ 1/4 TANK OF FUEL. THE CONTACT WAS ALSO INFORMED THAT THE FUEL TANK WAS DEFORMED. THE VEHICLE WAS NOT REPAIRED. LIBERTY FORD PARMA HEIGHTS (6600 PEARL RD, PARMA HEIGHTS, OH 44130, (440) 888-2600) WAS NOTIFIED OF THE FAILURE VIA PHONE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24594302. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270504October 23, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, SEAT BELTS
CHECK ENGINE LIGHT CAME ON YESTERDAY OUT OF NOWHERE. CAR STARTED JERKING BAD AS I TOOK OFF. SLOWLY BUT GETTING WORSE TIL I HAD TO STOP. THEN DIDN'T WANNA CRANK BACK UP. STRANGE. SO WE HEAR A LOUD TICKING NOISE .. THIS IS WITH KEYS OUT OF THE CAR IGNITION.... I PUT KEYS IN , STILL NOTHING. EVENTUALLY IT CRANK BUT NO REVERSE. GOD HELP ME!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270506October 23, 2019
STEERING
I WAS DRIVING ON A TENNESSEE STATE HIGHWAY, GOING ABOUT 66 MILES PER HOUR WHEN THE POWER STEERING SUDDENLY WENT OUT. IT WAS VERY VERY HARD TO GET THE CAR OVER TO A SHOULDER AND AVOID A WRECK. IT HAS SINCE BEEN IMPOSSIBLE TO STEER AND NEEDED A TOW. THERE WAS NO INDICATION ANYTHING WAS WRONG, AND JUST SUDDENLY WENT OUT AND HAS NOT BEEN RIGHT SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270540October 23, 2019
VEHICLE SPEED CONTROL
I STARTED MY CAR THE CHECK ENGINE LIGHT CAME ON, I PUT IT IN GEAR AND IT HESITATED TO ACCELERATE. IT ALSO WHEN I HAD IT IN PARK AND WENT TO PUT IT IN DRIVE, IT STARTED GOING IN REVERSE. HAD A DIAGNOSTIC TEST DONE AND IT CAME BACK: P0902 CLUTCH ACTUATOR CIRCUIT LOW. I ONLY DRIVE THE CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270106October 22, 2019
STRUCTURE:BODY, POWER TRAIN
BESIDE THE TWO SAFETY RECALLS 18V-735 AND 19V-515 THERE IS ANOTHER ISSUE WITH THE CAR WHICH WHEN IT RAINS ALL THE RAIN WATER PENETRATES THE BACK DOOR OF THE CAR AND IT STAYS THERE FOR A LONG PERIOD OF TIME DUE TO THE POOR DESIGN OF FORD MOTOR COMPANY AND ITS NEGLIGEANCE AND FRAUD. I BELIEVE THIS ISSUE MIGHT BE A SAFETY RISK AND IT SHOULD BE INVESTIGATED. AFTER THE RECALLS AND THE POOR REPAIRS THE CAR STILL UNSAFE TO DRIVE BECAUSE THE TRANSMISSIONS PROBLEM IS IRREPARABLE WHICH MEANS THIS CAR WILL NEVER BE SAFE TO DRIVE AND EVERYDAY I DRIVE IT TO WORK WHENEVER I STOP IN A HILL AT A TRAFFIC LIGHT OR STOP SIGN I HEAR NOISE COMING FROM THE TRANSMISSION AND IF IT HAPPENED THAT I STOPPED SUDDENLY IN THE MIDDLE OF THE HILL DUE TO TRAFFIC THE CAR LOSSES ITS POWER AND BARELY MOVES FORWARD ( LOSS OF POWER DUE TO FAULTY TRANSMISSION)THIS ISSUE CAUSED ME AN ACCIDENT EARLY THIS YEAR WHEN THE CAR LOST POWER UP HILL IN MY NEIGHBORHOOD . THE CONCLUSION IS MY CAR AND ALL 2017 FORD FOCUS ARE NOT SAFE TO DRIVE . I BELIEVE THAT FORD MOTOR COMPANY AND THE DEALER WHO SOLD ME THIS GARBAGE CAR DECEIVED ALL OF US AND COMMITTED A BIG FRAUD . I THINK IT IS TIME FOR THE GOVERNMENT TO OPEN AN INVESTIGATION AND FORCE THEM BY LAW TO BUY THEIR GARBAGE CARS BACK . UNTIL THIS MOMENT I STILL BELIEVE THAT THERE IS NO ONE ABOVE THE LAW. THANK YOU FOR READING MY COMPLAINT .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11270175October 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SPUTTERED WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO MAXWELL FORD (5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE FAILED. THE REPAIR WAS PERFORMED AT THE COST OF $425. THE CONTACT WAS CONCERNED AS TO WHY HIS VEHICLE WAS NOT INCLUDED IN THE UNKNOWN RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED TO KEEP THE REPAIR PAPERWORK IN CASE OF A FUTURE RECALL. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS 36,839.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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