Ford Focus Complaints

22,326 consumer complaints on file.

#11282847November 29, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO STEER AND SWERVE IN AND OUT OF LANES WITHOUT WARNING. THE CONTACT HAD TO REMOVE HIS FOOT FROM THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JD BYRIDER AUTO SALES (3700 W BROAD ST, COLUMBUS, OH 43228, (614) 456-1717) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. OUT OF CONSIDERATION, THE DEALER REPLACED THE FRONT WHEEL BEARING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ANOTHER DIAGNOSTIC TEST, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282891November 29, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR SLIPPED TO NEUTRAL WITHOUT ANY WARNING WHILE DRIVING 65 MPH. I WAS LUCKY THAT NO ONE WAS BEHIND ME OR I WOULD HAVE GOT REAR ENDED AND GET KILLED OR MAYBE THE OTHER DRIVER WOULD HAVE BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282938November 29, 2019
POWER TRAIN
P073E DTC DEALER RECOMMENDS NEW TRANSMISSION AFTER CHANGING SHIFT MODULE. DAUGHTER WAS ALMOST REAR ENDED WHEN VEHICLE APPRUPTLY LOST POWER ON MAJOR ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282949November 29, 2019
SERVICE BRAKES
MY CAR WAS PART OF A RECALL I TOOK IT TO FORD AND SUPPOSEDLY IT WAS A QUICK FIX TIL THEY COULD INVESTIGATE AND FIND AN ACTUAL FIX FOR IT. IMMEDIATELY AFTER I GOT IT BACK FROM FORD I STARTED CALLING THE DEALER AS WELL AS FORD THEMSELVES TO INFORM THEM THAT MY CAR WAS NOT DRIVING RIGHT AND THAT SOMETHING NEEDED TO B DONE DUE TO IT BEING A SAFETY CONCERN. ON NOV 28 2019 I WAS APPROACHING A STOP SIGN AND WENT TO APPLY MY BRAKES AND AT THE MOMENT I DID THAT THE CARS DASH LIGHTS COMPLETELY LIT UP INCLUDING TRACTION LIGHT, CHECK ENGINE LIGHT HAD BEEN ILLUMINATED SINCE I GOT IT BACK FROM FORD, THE ABS LIGHT AND THE UP HILL PARKING LIGHT. THE BRAKES WOULD NOT WORK OR STOP MY CAR IT SEEMED AS THOUGH MY CAR EITHER SHUT OFF OR JUST STOPPED RESPONDING TO ANY THING I TRIED TO DO TO GET IT UNDER CONTROL AND AVOID A CRASH, NOTHING WORKED. AS I GOT CLOSER TO THE INTERSECTION I HAD NO OTHER CHOICE BUT TO TURN THE WHEEL AND CONTINUE THROUGH THE INTERSECTION AND TRIED APPLYING MY BRAKES, ALL THIS RESULTED IN AN ACCIDENT WITH ME GOING OVER A CURB DOWN A DITCH INTO A RESERVOIR AND THEN I GOT BOUNCED BACK UP THE DITCH AND HIT A TREE WHICH FINALLY STOPPED MY CAR. MY CAR IS NOW TOTALED I'VE ONLY HAD OT FOR 17 MONTHS AND BECAUSE OF THE FACT THAT I COMPLAINED SEVERAL TIMES TO FORD AND THE DEALER AND WAS TOLD THERE WASNT A FIX AVAILABLE, NOW I'M OUT OF MY ONLY CAR I STILL OWE MONEY ON IT DUE TO IT BEING FINANCED, AND STILL FORD DOES NOT HAVE A FIX. I'M LUCKY TO HAVE ONLY WALKED AWAY WITH MINOR YET PAINFUL INJURIES BUT WHAT HAPPENS TO THE NEXT PERSON? FORD NEEDS TO STEP IT UP. IM.ENCLOSING SEVERAL PICTURES OF THE CAR ACCIDENT AS WELL AS THE CHECK ENGINE LIGHT ILLUMINATED WHEN I GOT MY CAR BACK FROM THE DEALER AFTER IT WAS SUPPOSED TO B TEMPORARILY FIXED. THE POLICE REPORT IS UNAVAILABLE AT THIS TIME DUE TO THE ACCIDENT JUST HAPPENED A FEW DAYS AGO BUT ONCE I RECEIVE IT I CAN FORWARD IT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11282608November 27, 2019
FUEL/PROPULSION SYSTEM
VEHICLE STALLS AND HAS HARD STARTS, CHECK ENGINE LIGHT, AN 'INACCURATE OR ERRATIC' FUEL GAUGE, AND LOSS OF POWER. RECALL WAS TO REPROGRAM THE ECM BUT DID NOT RESOLVE ISSUE. FORD DENYING TO PERFORM THE OTHER PART OF THE RECALL TO REPLACE THE CPV, GAS TANK, CHARCOAL CANISTER, AND FUEL DELIVERY MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282627November 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT AFTER A STOP, THE VEHICLE SLOWED DOWN AND STOPPED. AT SOME POINT DURING THE FAILURE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THEN TURNED OFF. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AUTONATION FORD SANFORD (407-680-0781, LOCATED AT 4911 WAYSIDE DRIVE, SANFORD, FL 32771) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY PURGE VALVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CONSUMER STATED THE VEHICLE WAS TESTED FOR THE RECALL REPAIR BUT, WAS NOT NEEDED. SIX (6) MONTHS LATER THE RECALL REPAIR WAS NEEDED. THE MANUFACTURER DECLINED TO HONOR THE RECALL.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282413November 26, 2019
UNKNOWN OR OTHER
POWER STEERING WENT OUT WHILE TRAVELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282570November 26, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I APPROACHED A STOP SIGN, AND LOST COMPLETE POWER, COULDN'T EVEN MOVE IT OUT OF GEAR, TRIED TO JUMP IT AND NOTHING. I COULD'VE WRECKED BECAUSE OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282351November 25, 2019
ENGINE, POWER TRAIN
I'VE HAD TRANSMISSION PROBLEMS SINCE PURCHASING THE CAR. TWO DAYS AGO THE CAR WOULD NOT GO INTO REVERSE AND THE ENGINE LIGHT CAME ON - IT WAS STUCK IN THE GARAGE AT THIS TIME. I WAS FINALLY ABLE TO GET THE CAR TO REVERSE AND THE LIGHT WENT OFF A FEW HOURS LATER. YESTERDAY THE CAR, AGAIN, WOULD NOT REVERSE AND THE ENGINE LIGHT CAME BACK ON. THIS TIME IT WAS STUCK IN A PARKING LOT. AFTER MANY ATTEMPTS, SOME OF WHICH LEAD TO THE CAR NOT STARTING AT ALL, THE CAR FINALLY TURNED ON, AND REVERSED AFTER ROUGHLY HALF AN HOUR. THIS MORNING I TOOK THE CAR TO WEBB FORD IN HIGHLAND, IN FOR REPAIRS AS THE TRANSMISSION HAS A 100,000 MILE WARRANTY. THE DEALERSHIP SAID THEY ARE BACKED UP FOR OVER 2 WEEKS AND WOULD NOT EVEN LET ME LEAVE MY CAR. THE NEST CLOSEST DEALER IN CALUMET CITY, IL IS NOT TAKING TRANSMISSION WORK AT ALL. NOW, AFTER LEAVING WORK, MY CAR WILL NOT GO OVER 15MPH WITHOUT JERKING AND CHUGGING AND IT SEEMS THAT I HAVE NO WAY TO GET THE TRANSMISSION FIXED EVEN THOUGH IT'S UNDER WARRANTY BECAUSE NO ONE WILL TAKE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282385November 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
EVERYTIME I PUMP GAS IN MY CAR AND I TURN IT BACK ON , IT WANTS TO DIE IMMEDIATELY. ONE TIME IT TOOK ABOUT 5 TRIES BEFORE IT ACTUALLY WORKED. I HAD JUST GOTTEN THE RECALL DONE FOR THE FUEL TANK WHERE IT WAS REPROGRAMMED SO IT CAN DETECT AN ISSUE WITH THE CANISTER PURGE VALVE. AND NOW MY ENGINE HESITATES TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281995November 24, 2019
POWER TRAIN
VEHICLE EXPERIENCES CLUTCH SHUDDERING ON LIGHT ACCELERATION. FORD HAS EXTENDED THE WARRANTY BUT REFUSES TO REPAIR THE VEHICLE AS THE SERVICE TECH ADVISES, AFTER DRIVING IT, THAT IT ISN'T SEVERE ENOUGH YET, PER FORD'S ARBITRARY STANDARDS. WHEN DRIVING THE VEHICLE, THE SHUDDER OCCURS WHEN FIRST STARTING OUT FROM A STOP. THE NORMAL REACTION WHEN THIS OCCURS IS TO GIVE IT MORE GAS, RESULTING IN MORE RAPID ACCELERATION THAN PLANNED OR NECESSARY. THIS MAY RESULT IN LOSS OF CONTROL OF THE VEHICLE, ESPECIALLY ON WET OR ICY ROADS. IT IS A DEFECTIVE PRODUCT, ACKNOWLEDGED BY FORD, BUT FORD REFUSES TO REPAIR IT, GAMBLING THAT I'LL SELL IT OR TIME ON THEIR EXTENDED 'WARRANTY' WILL RUN OUT BEFORE IT GETS BAD ENOUGH TO MEET THEIR ARBITRARY REPAIR THRESHOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281996November 24, 2019
POWER TRAIN
VEHICLE LOSES POWER TO THE POINT OF ALMOST STALLING OUT, AND THEN SURGES FORWARD, SPINNING THE BACK TIRES. THIS HAPPENED ON A HILL, AND I WAS ALMOST HIT BY THE CAR BEHIND ME! THE RPM'S REV WAY UP AND THE ENGINE WON'T SHIFT. THE CAR SHUDDERS AND JERKS AND WON'T GET GOING UPON TAKE OFF. THIS HAPPENED SEVERAL TIMES AT AN INTERSECTION/STOP LIGHT, AND I AM AFRAID I AM GOING TO BE REAR ENDED. THE CAR WILL NOT GET GOING WHEN IT'S SUPPOSED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282066November 24, 2019
STRUCTURE:BODY, POWER TRAIN
BOUGHT THIS VEHICLE ON OCTOBER 28 2019 AND THE NEXT DAY THE CAR STALL AND WAS ALMOST HIT FROM BEHIND WHILE CARRING A PATIENT I WAS DRIVING TO THE DOCTORS OFFICE ON OCTOBER 29 2019 TOOK CAR BACK THEY SAID THEY HAD FIX THE ISSUE THEN THE NEXT DATE IT RAIN IT ALL GOT WET ON THE PASSAGER SIDE TOOK TO DEALSHIP THEY HAD THE CARE SINCE NOV 4 PICK UP ON NOV 22 AND CAR STILL HAS SAME ISSUE AND IT WAS STATIONARY WHEN GETTING WET AND IN MOTION WHEN IT STALL AND IT IS A RISK BECAUSE I CARRY PATIENTS IN MY CAR EVERY DAY IT MY JOB AND DEALSHIP HAS YET TO GIVE ME PAPER INVOICE ON REPAIRS DONE TO CAR AND I CALL THEM AND SPEAK WITH THEM THEY SAY IM GOING TO CALL YOU BACK AND THEY DONT ITS SAMES FORD DEALSHIP IN KINGSVILLE TEXAS AND I DO HAVE VIDEO ON THE DAY IT WAS GETTING WET IN SIDE AND YOU CAN SEE HOW THE WATER WAS DRIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282078November 24, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
THE LUG NUTS ON THIS VEHICLE ARE IMPROPERLY DESIGNED, AND THIS ISSUE IS WELL KNOW BY THE FORD DEALER, (FELIX SABATES FORD, CHARLOTTE, NC) AND TIRE SHOPS SUCH AS GOODYEAR. THE ALUMINUM OVER-CAP ON THEM BECOMES "SWELLED" AND DEFORMED TO THE POINT THAT A LUG WRENCH WILL NOT FIT ON THEM, AFTER ONLY A FEW USES. THIS CAN BE MORE THAN JUST A NUISANCE, AS IT CAN LEAVE SOMEONE STRANDED IN THE EVENT OF A FLAT TIRE. FORD REFUSED TO RECTIFY THE ISSUE WITH REPLACEMENT LUGS NUTS WHEN I CALLED THEIR CUSTOMER SERVICE. THE DEALERSHIP HAS ALSO BEEN TOLD BY FORD THAT THEY HAVE NO INTENTION OF COMPENSATING THE DOZENS OF CUSTOMERS THAT THIS IS HAPPENING TO. I HAD TO PAY FOR AFTER-MARKET REPLACEMENTS. THERE IS NO WAY LUG NUTS SHOULD BE DEFECTIVE AFTER ONLY 3 YEARS (5 TIRE ROTATIONS), AND THE DEALER DID MOST OF THEM. I PAID $62 + 8% TAX FOR REPLACEMENTS (WHILE I WAS AT GOODYEAR). SEE PHOTOS OF DEFORMED LUG NUTS AND RECEIPT FOR REPLACEMENTS. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281928November 23, 2019
POWER TRAIN
I WAS NOT TOLD ABOUT THE KNOWN DEFECT AT THE TIME OF SALE. SHORTLY AFTER DRIVING THE CAR AFTER PURCHASE, I CALLED IN TO HAVE IT SERVICED. THE CAR HAS TROUBLE ACCELERATING MOST TIMES GOING UP HILL BUT ALSO ON FLAT. I WAS TOLD THEN THAT THIS IS A KNOWN ISSUE AND WILL BE AN GOING PROBLEM. WHEN ASKED WHY I WASN'T TOLD PRIOR TO BUYING I WAS TOLD BY THE HEAD OF SERVICE THAT THIS IS BUSINESS. I'VE TRIED TO GET IT FIXED THREE TIMES, EACH TIME HAS BEEN UNSUCCESSFUL . I HAVE ANOTHER SERVICE APPOINTMENT DEC 4. I HAVE CHILDREN AND WORRY ABOUT THEIR SAFETY. MY CAR HAS ALSO STALLED THREE TIMES WHEN THE CAR WASN'T ON E. I WAS PARKED EACH TIME IT STALLED. THERE ARE TIMES WHEN DRIVING IT FEELS LIKE IT'S GOING TO STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281709November 22, 2019
STEERING
WHEN STARTING THE CAR RECEIVED THE FOLLOWING ERROR "STEERING ASSIST FAULT". THE CAR HAS NO POWER STEERING AND IS UNDRIVABLE. TURNED CAR ON AND OFF TRYING TO RESET IT BUT IT WILL NOT RESET. THE CAR WAS STATIONARY LOCATED IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281818November 22, 2019
STEERING
ONE DAY I WENT TO START MY CAR UP, AND TRIED TO TURN MY WHEEL AND IT WOULDN'T TURN. SOMEBODY WAS ABLE TO LOOSEN IT UP FOR ME THAT TIME. TWO DAYS AFTER THAT I ATTEMPTED THE SAME THING AND IT WOULDN'T NOT LOOSEN UP AT ALL. THE WHEEL IS EXTREMELY HARD TO TURN. I'VE DONE A LITTLE RESEARCH AND SEEN THAT THEY HAVE HAD THIS PROBLEM WITH A NUMBER OF THESE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281828November 22, 2019
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE FUEL PUMP AND REGULATOR FAILED AND CAUSED THE VEHICLE TO STALL WHILE DRIVING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TOM DENCHEL FORD HERMISTON SALES & LEASING (555 S HWY 395, HERMISTON, OR 97838, (855) 878-9342) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND REGULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS STILL AT THE DEALER. THE CONTACT STATED THAT THE CLUTCH WAS REPLACED FOUR TIMES. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281843November 22, 2019
UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON. TOOK MY CAR TO TITUS WILL TO GET IT DIAGNOSED CAME BACK WITH CODE P0456 PART NUMBER BV67-9D289-B/BV6Z/9D289-R. AFTER DOING SOME INVESTIGATING TURNS OUT THERE WAS A RECALL ON THE ISSUE MY CAR WAS HAVING. MY CAR WAS IN SHOP IN MAY OF THIS YEAR FOR A CLUTCH REPLACEMENT. AT THE TIME THE ADVISOR AT THE DEALERSHIP LET ME KNOW THERE WAS A RECALL AND SAID IT WAS COMPLETED WITH NO FINDINGS AT THE TIME. WELL HERE WE ARE IN NOVEMBER AND MY CAR WAS HAVING ISSUES WITH THE RECALL PART. THE DEALERSHIP REACHED OUT TO FORD AND REQUESTED A REIMBURSEMENT AND THEY DECLINED STATING ONCE A RECALL IS CLOSED OUT THERE IS NO WAY TO REOPEN AND ISSUE A REFUND. MY CAR WAS STALLING AND HAVING A ROUGH IDLE AND NEEDED TO GET FIXED IMMEDIATELY SO I PAID FOR THE WORK TO GET DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281894November 22, 2019
POWER TRAIN
FORD DEALERSHIP STATES "CLUTCH SHUDDER PROBLEM" OCCURRING, BUT THERES A SERVICE CALL ON IT ONLY TO INFORM ME THAT THE WARRANTY HAS RUN OUT AND THE EXTENSION ON THE REPAIRS OF THIS HAVE EXPIRED. I WAS NEVER INFORMED OF THIS REPAIR, HAD MY SERVICES COMPLETED. WHEN INQUIRING TO THE FORD DEALERSHIP THAT SERVICED THE TRANSMISSION FOR $249 LAST MARCH,AS WELL AS FORD CUSTOMER RELATIONS DEPT, I WAS INFORMED BY BOTH THAT UNLESS SOMEONE COMES IN WITH THIS COMPLAINT THEY DO NOT REPAIR IT. LUCKY ME IT HAS LASTED 9 MONTHS PAST THE "SERVICE CALL EXTENSION DATE", 9 MONTHS PAST THE "MANUFACTURER WARRANTY". THIS I ALSO BELIEVE IS THE RESULT OF THE GAS VALVE NOT MALFUNCTIONING SINCE PRIOR TO THE RECALL FOR THAT-BACK IN 2015 I REPORTED THIS AND IN 2016 PRIOR TO THE SERVICE CALL FOR THE TCM I HAD IT SERVICED AS WELL! NOW THEY ARE ACTING AS IF THEY DID NOT KNOW THE DUAL-CLUTCH TRANSMISSION WAS FAULTY AND ARE REFUSING TO REPAIR THEIR FAULTY PARTS! I'M A NURSE FOR THE FEDERAL GOVERNMENT, I JUST WANT TO GET BACK AND FORTH TO WORK IN THE VEHICLE I PAY FOR (7 PAYMENTS REMAINING BY THE WAY)!! MAKE THEM FIX THEIR MISTAKE! THE GAS VALVE STALLING THE CAR PROBABLY RELATED TO THE TRANSMISSION PROBLEMS NOW HAVING IT HAD STALLED THE CARS BEFORE THEY OWNED THAT PROBLEM!! FOR THE RECORD THERE WERE FAR LESS MILES ON MY CAR WHEN THEY HAD TO REPAIR THE TCM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus