Ford Focus Complaints

22,326 consumer complaints on file.

#11286970December 4, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED TWICE. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE MEDIAN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-9171), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED BECAUSE THE POWER STEERING WAS OPERABLE ONCE THE VEHICLE WAS RESTARTED AT THE DEALER. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11286633December 3, 2019
POWER TRAIN
VEHICLE ALERT "STOP SAFELY NOW" CAME ON AND VEHICLE DEPOWERED WHILE IN MOTION, DRIVING STRAIGHT ON APPROXIMATELY 8/28/2019. PROBLEM REPEATED MULTIPLE TIMES WHEN VEHICLE WAS SUBSEQUENTLY STOPPED SAME DAY. SIMILAR TO PROBLEMS EXPLAINED IN NHTSA CAMPAIGN NUMBER: 13V-523. IN THE AFFECTED VEHICLES, A POWERTRAIN CONTROL MODULE SOFTWARE PROBLEM MAY RESULT IN A STALL-LIKE CONDITION. PROBLEM REPEATED ITSELF EACH TIME A START WAS ATTEMPTED 11/25-12/3/19, WHILE CAR WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286637December 3, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 FORD FOCUS. THE CONTACT EXPERIENCED DIFFICULTY INSERTING THE KEY INTO THE IGNITION IN ORDER TO START THE VEHICLE. THE CYLINDER IN THE IGNITION WAS REPLACED, BUT THE FAILURE RECURRED. THE IGNITION SWITCH WAS REPLACED, BUT THE FAILURE RECURRED A THIRD TIME. THE IGNITION WAS REPAIRED BY AN INDEPENDENT MECHANIC WHO INSTALLED A PIECE OF CARDBOARD IN ORDER TO START THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286645December 3, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE VEHICLE WOULD NOT SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO WEBB FORD (219-924-3400, LOCATED AT 9809 INDIANAPOLIS BLVD, HIGHLAND, IN 46322), BUT WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN STATED THAT THE WARRANTY EXPIRED AND INFORMED THE CONTACT TO BRING THE VEHICLE BACK LATER. A WEEK LATER, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS WAITING TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286677December 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE AT AN INTERSECTION, THE RPMS FLUCTUATED FROM HIGH TO LOW AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY DR, MT AIRY, MD, (301) 829-2801), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286759December 3, 2019
POWER TRAIN
AFTER DRIVING THE VEHICLE CONTINUALLY FOR APPROX. 30 MINUTES, THERE IS A LULL IN GEAR SWITCHING FROM STATIONARY TO ACCELERATED MOTION. UPON CONTINUED DRIVING, THE PROBLEM INCREASES AND CAR SHAKES, JERKS AND FEELS LIKE IT'S GOING TO EXPLODE. CAR WAS PURCHASED LESS THAN 1 MONTH AGO WITH APPROX. 37,500 MI. IT NOW HAS APPROX. 37,600 MILES. CAR WAS TAKEN TO DEALERSHIP TODAY AND AFTER DIAGNOSTICS SCREENING, I WAS TOLD TO BRING CAR BACK NEXT MONDAY AND THEY WOULD REPLACE BOTH TRANSMISSION CLUTCHES. I WENT ONLINE THIS EVENING TO RESEARCH THE FORD FOCUS TRANSMISSION AND FOUND ARTICLES TELLING ABOUT PROBLEMS WITH THE 2018 MODELS. ARTICLES TELL OF SUDDEN ACCELERATIONS THAT LEAD TO ACCIDENTS. I AM TERRIFIED TO GET BEHIND THE WHEEL OF MY CAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286464December 2, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2003 FORD FOCUS. WHILE THE CONTACT'S HUSBAND WAS DRIVING 60 MPH ON THE FREEWAY, THE VEHICLE BEGAN TO HYDROPLANE, CRASHED INTO A GUARDRAIL, AND SPUN AROUND. THE VEHICLE CAME TO A STOP IN THE MIDDLE OF A HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S HUSBAND SUSTAINED BACK INJURIES, FACIAL BRUISING, AND WHIPLASH. THE FOLLOWING DAY THE DRIVER SOUGHT MEDICAL ATTENTION FOR HIS INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THEY REFUSE THE CONTACT TO VIEW/TAKE PHOTOS OF THE VEHICLE UNLESS A FEE WAS PAID. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 267,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11286476December 2, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
MY WIFE WAS TURNING AT A INTERSECTION AND THE CAR LOST POWER AND MOTOR JUST REVVED LIKE IT WAS IN NEUTRAL. MY GRANDDAUGHTER WAS AND HER CAR SEAT IN BACK AND I WAS IN PASSENGER SEAT. WE ALMOST GOT T BONED BY ANOTHER CAR. LUCKILY WE WERE NOT. . AFTER LOOKING UP THIS HAPPENING TO OTHERS. HOW HAVE YOU NOT LET THE PUBLIC KNOW HOW UNSAFE THESE CARS ARE???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286500December 2, 2019
STEERING
CAR RECEIVED A STEERING ASSIST DEFAULT SERVICE REQUIRED CODE. LEFT US WITH NI POWER STEERING. CAR ONLY HAS 50,000 MILES ON IT. WARRANTY EXPIRED DUE TO HAVING CAR OVER 6 YEARS. IRONICALLY THE WARRANTY EXPIRED THE SAME DAY THE POWER STEERING WENT OUT. DID NOT HAVE ANY ISSUES LIKE THIS UNTIL FORD MECHANICS WORKED ON THE TRANSMISSION RECALL A WEEK PRIOR AND THEN GOT THIS CODE THE VERY NEXT WEEK.CAR WAS STATIONARY IN A WALMART PARKING LOT. CODE IS CONTINUOUS ON CAR AND WE ARE NOW AFRAID TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286515December 2, 2019
ENGINE
WE HAVE HAD THE CLUTCH REPLACED 3 TIMES AND ARE READY WITH OUR FOURTH CLUTCH (NO LONGER UNDER WARRANTY! $2200!). THE DUAL-CLUTCH IS A KNOWN PROBLEM AND FORD HAS NOT FIXED IT. THEY CONTINUE TO REPLACE THE PART WITH ONE THAT FAILS AT 25,000 MILES.YOU KNOW IT'S A CLUTCH WHEN THE CAR IS SHUDDERING, STRUGGLES TO SWITCH BETWEEN GEARS AND DOES NOT FEEL LIKE THE ENGINE IS RUNNING SMOOTHLY. FORD REFUSES TO STAND BEHIND THEIR CAR THAT THEY KNOWINGLY SOLD EVEN THOUGH THEY WERE AWARE OF THE PROBLEMS. WE FIRST TOOK OUR CAR IN FOR SHUDDERS AT 2,000 MILES AND WERE TOLD IT WAS NORMAL. THE LAST REPAIR TOOK ALMOST 1 MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283091December 1, 2019
POWER TRAIN
TOOK FORD FOCUS TO AN ESTIMATOR AT THE FORD DEALERSHIP TAYLOR FORD AND REPORTED A MAJOR TRANSMISSION ISSUE. THEY STATED ITS A FEE IN ADVANCE AND IT IS ONLY LOOKING INTO ONE ISSUE CALLED MODULE ONLY THE REST WOULD BE ON US INCLUDING FEE TO HAVE THIS ISSUE/ RECALL LOOKED AT. NOW WE HAVE NO TRANS AND HAVE BEEN TOLD THIS IS A REAL AND YET CONCEALED ISSUE BY FORD AND ALL THEIR EMPLOYEES ? WHAT THE HECK, WE WERE ALMOST KILLED ON THANKSGIVING AND VEHICLE WE WERE RIDING IN WOULD NOT SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283119December 1, 2019
STEERING
I BACKED OUT MY FOCUS FROM THE GARAGE AND HEARD A BEEP OR NOISE TO ALERT ME OF A PROBLEM. THE STEERING WHEEL WAS RIGID AND DASH MESSAGE SAID SOMETHING ABOUT STEERING MALFUNCTION. IN ADDITION WAS A SQUARE BOX WITH AN "I" IN THE BOX. I THEN MOVED THE CAR BACK INTO THE GARAGE AND TURNED OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283165December 1, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WE TOOK THE CAR IN TO GET FIXED BECAUSE THE CHECK ENGINE LIGHT WAS ON. WHEN I TURN ON THE CAR AND START DRIVING THE CAR FEELS LIKE IT LOSES ITS SPEED AND IT FEELS LIKE THE CAR IS BEING PULLED BACK EVERY TIME ITS DRIVEN FORWARD. THE CAR FEELS AS IF ITS BEING FORCED TO DRIVE AND IT HAPPENS EVERY TIME THE CAR IS BEING DRIVEN. WE TOOK IT IN TO STAR FORD LINCOLN GLENDALE ON 1101 S BRAND BLVD GLENDALE, CA 91204, PHONE NUMBER (818)502-1901 WHERE THEY TOLD US THEY FIXED THE CAR BUT THE CAR REMAINED WITH THE SAME PROBLEMS WITH NO EVIDENCE OF FIXED DIFFERENCE. WHEN WE PICKED UP THE CAR AFTER DROPPING IT OF AT STAR FORD LINCOLN WE HAD TO JUMP START THE CAR BECAUSE IT NO LONGER TURNED EVEN THOUGH THE CAR WOULD TURN ON BEFORE WE DROPPED IT OFF. THE CAR ALSO STARTED LEAKING WATER FROM THE RADIATOR EVEN THOUGH THAT WAS NOT ONE OF THE REASONS WE LEFT THE CAR THERE. AFTER PICKING UP THE CAR FRO THERE IT HAS BEEN REMAINED PARK BECAUSE WE CAN NOT MOVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282955November 30, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAVE GOTTEN MY CAR TO THE DEALER FOR THE VARIOUS RECALLS AND MY CAR STILL IS UNSAFE FIVE SEPARATE INSTANCES MY CAR HAS SLOWED TO NEAR STOPPING AND THREE OF THOSE INSTANCES WHERE ON A MAJOR HIGHWAY WITH CHILDREN IN THE CAR OF THOSE THREE TIMES I'VE BEEN LUCKY THAT I HAVE STAYED AND CONTINUED TO DRIVE ON THE RIGHT NEAR THE EMERGENCY LANE. THIS CAR IS UNSAFE TO DRIVE I HAVE THE SAME INSTANCE AND EVERY RECALL IS SUPPOSED TO BE A SOLUTION TO THE PROBLEM. I'VE TAKEN IT TO THE DEALER TO CHECK ON IT AND EVERYTHING APPEARS TO BE WORKING PROPERLY UNTIL IT'S TIME TO DRIVE AND IT CONTINUES TO STALL AND STOP. I'VE MADE A COMPLAINT BEFORE REGARDING THIS VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE AND THERE IS STILL NO SOLUTION TO THE ISSUE THAT CAN END UP COSTING LIVES. THIS CAR NEEDS TO BE RECALLED DUE TO ITS UNSAFE CONDITION YET THE COMPANY REFUSES TO TAKE ACCOUNTABILITY FOR THIS SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283046November 30, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL NOT RECOGNIZE KEY AND THEY TRIED TO REPLACE THE BODY CONTROL MODULE AND NOW MY CAR IS JUST DEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283042November 30, 2019
POWER TRAIN
TRANSMISSION SLIPS FROM 1ST GEAR TO 2ND CREATING A DANGEROUS JERKY ACCELERATION. IT HAS ALMOST GOT ME REAR ENDED. IN TRAFFIC I WAS ACCELERATING AND IT WOULDN'T SHORT INTO SECOND CORRECTLY. WHEN IT DID IT SENT ME JERKING FORWARD WHEN TRAFFIC WAS STOPPING FORCING ME TO HIT THE BRAKES HARD AND CREATED A CHAIN REACTION WHICH THE CAR BEHIND ME NEARLY HIT ME. I WAS SENT A NOTICE STATING IT'S A KNOWN ISSUE AND FORD WOULD FIX IT AT NO COST. WHEN I BRING IT IN THEY ARE REFUSING TO FIX IT BECAUSE OF ITS BRANDED TITLE. THE NHTSA NEEDS TO MAKE THIS A MANDATORY SAFETY RECALL SO FORD WILL BE FORCED TO FIX THIS KNOWN ISSUE SO THEY CAN STOP WEASELING THEIR WAY OUT OF REPAIRS THAT ENDANGER CUSTOMERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283056November 30, 2019
STEERING
VEHICLE ELECTRONIC STEERING CONTROL FAILED AND POWER STEERING LOST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283054November 30, 2019
STEERING
WHILE DRIVING, LOSS OF ABILITY TO STEER. ALSO, WHEN STARTING THE CAR, TROUBLE TURNING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283067November 30, 2019
AIR BAGS
MAJOR ACCIDENT WITH NO AIR BAY DEPLOYMENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11282840November 29, 2019
POWER TRAIN
POWER LOSS TO DRIVE WHEELS STARTING FROM STOPS MAKES VEHICLE FEEL UNSAFE IN TRAFFIC. DUAL CLUTCH POWERSHIFT TRANSMISSION SHUDDERS, SLIPS, AND SOMETIMES CLUNKS IN FIRST & INTO SECOND GEARS UNDER NOMINAL ACCELERATION. VEHICLE HAS ONLY 22,000 MILES. FORD FOCUS DUAL CLUTCH POWERSHIFT TRANSMISSION PROBLEMS REMAIN. AND THIS IS THE SECOND TRANSMISSION REPLACED BY FORD AT ONLY 17,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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