Ford Focus Complaints

22,326 consumer complaints on file.

#11288856December 13, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION MODULE WAS GOING 60 CAR WHEN TO 30 MPH, CAR CAN GO IN REV WAS INFORMED BY DEALER. CAR WONT START ON COLD OR WARM DAYS NOT BATTERY, CLICKS AFTER TRYING TO START AND TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288862December 13, 2019
POWER TRAIN
WHILE MAKING A TURN THE VEHICLE BEGAN TO MOVE THEN THE ENGINE REVVED UP TO 7000 RPM THEN SLAMMED INTO GEAR THE NEXT SHIFT DID THE SAME THING. I WAS ALMOST HIT BY ON COMING TRAFFIC BECAUSE THE VEHICLE FAILED TO MOVE. AFTER PULLING OVER THE VEHICLE HAD NO REVERSE AND COULD ONLY BE DRIVEN AT VERY LOW SPEEDS WITHOUT FEELING LIKE IT WAS GOING INTO NEUTRAL BEFORE SHIFTING. THE VEHICLE IS NOW AT THE DEALER WHO HAS STATED IT HAS A TRANSMISSION CONCERN. THIS IS A SERIOUS SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288618December 12, 2019
POWER TRAIN
MY CAR HAS HAD TRANSMISSION PROBLEMS SINCE I PURCHASED THE VEHICLE. THE TRANSMISSION SHUDDERS, JERKS, AND LOSES POWER WHILE DRIVING. I HAVE LOST POWER WHILE DRIVING ON THE HIGHWAY AT 65+ MPH NUMEROUS TIMES AND ALMOST CAUSED CRASHES. THE CAR JERKS WHEN ACCELERATING FROM A STOP AND CHANGING GEARS WHICH CAUSES SAFETY HAZARDS TO OTHER DRIVERS. MY CAR DOESN'T START (RANDOMLY) AND MY ENGINE SHUTS DOWN WHEN DECELERATING. THE DEALERSHIP HAS CONTINUOUSLY BLAMED THE TRANSMISSION ISSUES ON MY DRIVING ABILITIES (ALTHOUGH THEY'VE KNOWN ABOUT THE FAULTY TRANSMISSIONS BEFORE MASS PRODUCTION).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288633December 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE CAR STALLED WHILE DRIVING. THE ENGINE SHUT OFF AND UNABLE TO RESTART. HAD IT TOWED TO AUTONATION IN TUSTIN AND ARE REFUSING TO FIX IT BECAUSE PART OF THE POWER MODULE IS BROKEN. THEY ARE TRYING TO SAY IT HAS BEEN TAMPERED WITH. REPROGRAMMING THE POWER MODULE IS PART OF THE RECALL. WE HAVE BEEN WITHOUT A VEHICLE FOR 3 WEEKS NOW, AS THIS HAPPENED ON 11/22. IT STOPPED WHILE DRIVING ON THE HIGHWAY WHICH COULD HAVE CAUSED AN ACCIDENT. THE CAR IS NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288656December 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE STARTED TO SHUDDER AND DECELERATE; HOWEVER, THE RPMS REVVED AT A VERY HIGH RATE. THE CONTACT EXITED THE HIGHWAY AND PARKED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO TEST DRIVE THE VEHICLE AND PERFORMED A DIAGNOSTIC TEST. THE MECHANIC CALLED KEYSTONE FORD (301 WALKER RD, CHAMBERSBURG, PA 17201, (717) 264-5104). THE VEHICLE WAS INITIALLY COVERED UNDER THE WARRANTY, BUT WAS LATER NOT APPROVED AFTER THE CORRECT VEHICLE MILEAGE WAS PROVIDED. THE DEALER QUOTED A COST TO REPAIR THE VEHICLE, WHICH INVOLVED REPLACING THE TRANSMISSION CONTROL MODULE AND REPROGRAMMING THE NEW PART FOR SAFE OPERATION ON THE ROADS. AN APPOINTMENT WAS SCHEDULED AND THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER RECHECKED THE WARRANTY INFORMATION TO CONFIRM THAT THE VEHICLE WAS NO LONGER COVERED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 158,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288717December 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO WYATT JOHNSON FORD (646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 192,758.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288722December 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SHIFT INTO NEUTRAL AT VARIOUS SPEEDS. THE CONTACT HAD TO WAIT UNTIL HE COULD SHIFT INTO THE CORRECT GEAR IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V176000 (POWER TRAIN). THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288760December 12, 2019
VEHICLE SPEED CONTROL
THE ISSUE HAPPENS OFF AND ON WHEN YOU USE THE ACCELERATOR PEDAL THE THROTTLE KEEPS ACCELERATING UP TO SEVERAL MINUTES AFTER YOU COMPLETELY TAKE YOUR FOOT OFF IT. I FIRST NOTICED THE ISSUE A MONTH AFT BUYING THE CAR BRAND NEW AND IT'S BEEN CONSISTENTLY HAPPENING FOR OVER A YEAR NOW. I HAVE TAKEN IT TO FORD TWICE ALREADY AND THEY TELL ME THERE IS NOTHING WRONG WITH IT. I NOTICED THE PROBLEM THE FIRST TIME ON A HIGHWAY OFF RAMP WHEN THE BREAKS SEEMED TO NOT BE HARDLY WORKING. WHEN I PUT THE CAR IN NEUTRAL THE BREAKS STARTED WORKING JUST FINE AND THE CAR INSTANTLY STARTED RED LINING. THE ISSUE SINCE THEN HAS HAPPENED IN TOWN ON THE HIGHWAY EVEN WHEN PARKED. SEEMS TO HAPPEN MORE OFTEN WHEN ITS COLDER OUT BUT STILL HAPPENS WHEN 90 OUT. I HAVE TAKEN TWO VIDEOS OF IT SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288783December 12, 2019
STEERING
MY DAUGHTER PULLED OUT HER PARKING SPACE AND WAS UNABLE TO TURN THE STEERING WHEEL. THE STEERING WHEEL WAS BEYOND HARD TO TURN FOR AN ADULT MALE OR FEMALE, SUGGESTING THAT THE PROBLEM WAS NOT A LACK OF POWER STEERING FLUID BUT THAT THE CAR'S STEERING MODULES FAILED, WHILE THE CAR WAS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288458December 11, 2019
POWER TRAIN
THIS STARTED ABOUT TWO WEEK AFTER WE BOUGHT THE CAR. THE CAR HAD 18890 MILES ON IT WHEN WE BOUGHT IT ON 10/23/2019.THE CAR WILL SLIP IN TO NEUTRAL BETWEEN SHIFTS AND WILL NOT GO OVER 45MILES AN HOUR. SOMETIMES IT WILL NOT GO OVER 25 MILES AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288464December 11, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AT NIGHT BECAUSE THE LAMINATE WAS PEELING. THE CONTACT CALLED AUTOFAIR FORD IN MANCHESTER AT 603-634-100 (LOCATED AT 1475 S WILLOW ST, MANCHESTER, NH 03103) AND WAS INFORMED THAT THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288481December 11, 2019
VISIBILITY/WIPER
DRIVING IN RAIN ON COUNTRY TWO LANE HIGHWAY AT 35 TO 45 MPH, TURNED ON SLOW WINDSHIELD WHIPPERS AND ONLY DRIVER SIDE CAME ON FOR A FEW SWIPES THEN THE PASSENGER SIDE WHIPER CAME ON FOR TWO PASSES. FOR THE NEXT 10-MINUTES WHILE DRIVING IN THE RAIN, ONLY THE DRIVER SIDE WHIPER WORKED. ALL OF A SUDDEN THE PASSENGER SIDE WHIPER CAME ON (OUT OF SINK) AND CRASHED INTO THE DRIVER SIDE WHIPER CAUSING THE PASSENGER SIDE TO STOP IN MOTION. I ALMOST RAN OFF THE ROAD!! ONLY THE DRIVER SIDE WHIPER WORKED UNTIL I GOT HOME. I HAVE NOT DRIVEN THE CAR EVER SINCE THIS EVENT. I WILL CALL MY REPAIR SHOP TODAY TO SEE IF HE CAN FIX THIS SAFETY ISSUE. MY 2012 FORD FOCUS MILEAGE IS ONLY 033305.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288543December 11, 2019
POWER TRAIN
MY 2012 FOCUS HAS HAD SHUDDER PROBLEMS AND SOME SCARY CLOSE CALLS WITH THE CLUTCH SINCE I BOUGHT IT THREE YEARS AGO. EVERY TIME I TOOK IT TO BE CHECKED THE DEALERSHIP TOLD ME IT DIDN'T MEET THE CRITERIA TO GET FIXED. WELL GUESS WHAT...MY EXTENDED WARRANTY JUST RAN OUT AND NOW THEY TELL ME I NEED THE CLUTCH! THE SERVICE GUY SAID HE HAS TO CONTACT FORD AND HOPEFULLY THEY 'WILL BE IN A GOOD MOOD' SO THEY WILL HELP! I'M PUTTING IN THIS COMPLAINT BECAUSE I SHOULD NOT HAVE TO PAY FOR THEIR MISTAKES, NOR CAN I FINANCIALLY! FROM EVERYTHING I'VE READ THEY WON'T BE HELPING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288360December 11, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. UPON STARTING THE VEHICLE, IT SHUDDERED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO PHIL LONG FORD OF MOTOR CITY (1212 MOTOR CITY DR, COLORADO SPRINGS, CO 80905, (866) 947-5647) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN TECHNICAL SERVICE BULLETIN THAT HAD NOT YET BECOME A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288103December 10, 2019
POWER TRAIN
VEHICLE LOST POWER AND WOULDN'T ACCELERATE. RPM'S ROSE BUT CAR WOULDN'T GO. THIS HAPPENED WHILE I WAS ENTERING AN INTERSECTION WITH CROSS TRAFFIC! THIS COULD GET SOMEONE KILLED. THE VEHICLE ONLY HAD 78,000 MILES AND HAD BEEN IN THE SHOP AT LEAST ONE OTHER TIME AT AROUND 53,000 MILES AND THE TRANSMISSION WAS FIXED THEN. HERE WE ARE 25,000 MILES LATER AND IT'S OUT AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287350December 10, 2019
STEERING, ELECTRICAL SYSTEM
2016 FORD FOCUS SE. CONSUMER WRITES IN REGARDS TO CROOKED STEERING WHEEL AND DEFECTIVE CHARGING PORTS AND BLUETOOTH. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288147December 10, 2019
FUEL/PROPULSION SYSTEM
EACH TIME YOU PUT GAS INTO THE VEHICLE IT WILL NOT START FOR SEVERAL MINUTES. THE ENGINE KEEPS TRYING TO START BUT IT WILL NOT KICK OVER. ALSO THE CAR HAS STALLED WHILE BEING DRIVEN DOWN THE HIGHWAY AND IT HAS TAKEN SEVERAL MINUTES TO START BACK. THE DEALERSHIP WHERE I BOUGHT THE CAR REPLACED A SENSOR IN THE GAS TANK HOWEVER THIS DID NOT FIX THE PROBLEM. AFTER DOING MUCH RESEARCH I HAVE LEARNED THAT FORD HAD A SIMILAR ISSUE WITH THE 2.0 LITER FORD FOCUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288154December 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THE VEHICLE DID NOT SHIFT PROPERLY AND SHOOK FORCEFULLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FAIR OAKS FORD LINCOLN (LOCATED AT 2055 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 250-5750) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288208December 10, 2019
POWER TRAIN
I WAS DRIVING TO WORK AND NOTICED A HITCH IN THE AUTOMATIC TRANSMISSION'S GEAR SHIFTING. IT FELT LIKE IT WAS SLOWING DOWN AT MOMENTS WHILE I ACCELERATED. IT WOULD KICK BACK IN DURING THOSE MOMENTS AND START TO WORK AS NORMAL. WHEN I LEFT WORK AT A LATER DATE MY CAR DID NOT ACCELERATE PROPERLY AS I WAS MERGING ONTO A HIGHWAY RAMP FROM ANOTHER RAMP. A CAR THAT WAS COMING DOWN THE BLVD ALMOST HIT ME BUT I RODE OFF TO THE SHOULDER BEYOND THE FIRST RAMP ONTO THE SECOND ENTRANCE. AS I DROVE HOME I NOTICED A WORSE LOSS OF POWER TO THE POINT OF A FEEL OF ALMOST SHUTTING DOWN AS I DROVE HOME. AS I WAS PARKING I NOTICED MY CAR WAS NOT WORKING IN DRIVE. IT FELT LIKE IT WAS IN NEUTRAL. I HAD TO PUT IT IN PARK THEN BACK TO DRIVE TO GET IT TO GO FORWARD. ONE THING I NOTICE ABOUT A YEAR AGO WAS THAT THE LOW GEAR WAS FAR SLOWER THAN OTHER CARS I HAD IN THE PAST. I MENTIONED IT TO A PERSON AT THE DESK AT FORD'S REPAIR DEPARTMENT AND THEY SAID THAT THE LOW GEAR WAS JUST SLOWER THAN IT IS ON OTHER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288233December 10, 2019
POWER TRAIN
WHEN STARTING FROM A STOP OR ACCELERATING THE TRANSMISSION SLIPS AND SUDDENLY GAINS TRACTION. NOTICEABLE SLIPPING AND MISSED SHIFTS ARE ALWAYS OCCURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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