Ford Focus Complaints

22,326 consumer complaints on file.

#11289923December 18, 2019
UNKNOWN OR OTHER
RECALL #19N08. THE CAR HAS WHAT RECALL LETTER SAYS IS "A JUDDER OR SHUDDER ON LIGHT ACCELERATION FROM A STOP OR DURING SHIFT EVENTS"; ALTHOUGH MINE IS NOT 'LIGHT'. SEVERAL TIMES UPON ENTERING A MAIN STREET FROM A SIDE STREET THE CAR SHUDDER'S SO BADLY I ALMOST GET HIT. WHEN DRIVING ON A TURNPIKE, I ACCELERATE, AND IT SHUDDERS. AT A STOP, IT SHAKES & SHUDDERS FOR 3 OR 4 CAR LENGTHS. IT'S NOT SAFE & IT'S GOTTEN WORSE SINCE I GOT THE CAR. MATTHEW'S FORD IN BROKEN ARROW, OK SAYS I DO NOT HAVE A CLEAN TITLE AND WHEN I CALLED THE OKLAHOMA COMMISSION DMV OFFICE, THEY SAY THE TITLE IS 'BRANDED'. WHAT DOES THAT MEAN? AND, ONE OF THEM SAID THAT THE WARRANTY HAD BEEN CANCELLED, THEREFORE THERE CAN BE NO RECALL WORK DONE ON THE VEHICLE. THERE ARE SOME EXTENUATING CIRCUMSTANCES SURROUNDING THIS CAR. THE DEALERSHIP LIED TO ME ABOUT THE FINANCING (HURTING MY CREDIT AND FINANCES) AND WE ENDED UP IN A LAWSUIT, WHICH WAS SETTLED. I WOULD HOPE THAT THE DEALERSHIP WOULD NOT DO ANYTHING MEAN TO HURT ME FURTHER. DURING THE LAWSUIT THEY HAD PROVIDED ME WITH A TITLE, BUT IT WAS NOT NOTARIZED PROPERLY, AND I COULDN'T GET A TAG FOR ALMOST 9 MONTHS. WHEN WE SETTLED, I RECEIVED A GREEN TITLE EXACTLY LIKE I HAD ON OTHER CARS...SO I DON'T KNOW WHAT IS WRONG WITH IT THAT HINDERS ME FROM A RECALL REPAIR. I'M 74 AND HAVE BOUGHT A LOT OF CARS AND THE TITLE LOOKS EXACTLY THE SAME AS THE OTHERS, NO NOTATIONS OR STAMPS ON IT OR ANYTHING. I EVEN LOOKED ON CAR-FAX AND TALKED TO THE PREVIOUS OWNER (A FEMALE COLLEGE STUDENT) BEFORE AGREEING TO PURCHASE THE CAR. THERE WAS ONLY 32,000 MILES ON IT WHEN I FIRST LOOKED AT IT DECEMBER 17, 2018. JUST REMEMBERED...THE SALESMAN SNEAKED IN A "TIRE & WHEEL WARRANTY" FOR $1,600. I CANCELLED IT, BUT HAD NOTHING TO DO WITH MECHANICAL PART OF CAR AND WARRANTY PLACE SENT MONEY BACK TO THE DEALERSHIP, WHICH THEY KEPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289945December 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, THE VEHICLE BEGAN TO SHUDDER, SEIZE, AND THE POWER TRAIN ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT'S SON MANAGED TO VEER TO THE SHOULDER OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ASHEVILLE FORD LINCOLN (611 BREVARD RD, ASHEVILLE, NC 28806, (828) 276-1075) WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289541December 17, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
TCM REPLACED 66,550, CLUTCH PACK REPLACED 68,148, AND COMPLETE COMMUNICATION FAILURE BETWEEN THE THROTTLE AND TRANSMISSION, TONIGHT AT 82,000 MILES, I FULLY OPENED THE THROTTLE PEDAL DOWN, AND TRANSMISSION FAILED TO GIVE ME ANY ACCELERATION FOR 3-5 SECONDS.THIS ALMOST CAUSED A BAD SITUATION TONIGHT. RADIATOR REPLACED AT 77,600, COOLANT STILL DROPS TO THE MIN- LINE. NO REASONING ON WHERE THE COOLANT IS GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289597December 17, 2019
POWER TRAIN
I WAS SENT PAPER WORK FOR A RECALL FROM FORD MOTORS (19N08 ) REF: MY TRANSMISSION CLUTCH BEING FAULTY CLUTCH SHUDDERING WHICH HAPPEN NUMEROUS TIMES AND CAUSING IT TO FEEL LIKE THE CAR WOULD STOP RIGHT THERE. I CALLED MY ;LOCAL FORD DEALER REF: THIS RECALL AND WAS GIVEN A SCHEDULE TIME FOR REPAIR. THEY CHECKED THE FOCUS AND FOUND ITS TRANSMISSION HAD THE ABOVE PROBLEM AND NEED TO BE FIXED . THEY REPLACED THE CLUTCH PARTS. WHEN IT CAME TIME TO PICK UP MY CALL I WAS TOLD I HAD TO PAY THE BILL TO RETRIEVE MY CAR BACK. $1088 THAT FORD WAS NOT GOING TO PAY THE REPAIR COST. I CALLED FORD AND WAS TOLD MY CAR HAS BRANDED TITLE SALVAGE.I DIDNT KNOW WHAT THAT MEANT BEFORE THE REPAIR. FORD CUSTOMER SERVICE### TOLD ME THEY USE A THIRD PARTY TO SEND NOTICES OF MY VIN. AND THEY DIDNT SEE THE SALVAGE REPAIRED ON MY TITLE, THATS HOW I RECEIVED THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289641December 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE SHUDDERED, SHOOK, AND VIBRATED. THE FAILURE OCCURRED AT VARIOUS SPEEDS, BUT WAS MORE PRONOUNCED WHILE ACCELERATING FROM A STANDSTILL. THE VEHICLE WAS TAKEN TO SANES FORD (4721 AYERS ST, CORPUS CHRISTI, TX) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH WAS FAULTY. THE TRANSMISSION CLUTCH WAS REPLACED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289659December 17, 2019
POWER TRAIN
AUTOMATIC TRANSMISSION IS STUTTERING UPON ACCELERATION, SOMETIMES IDLES BELOW 1000 RPM WHEN STATIONARY, AND SHIFTS ROUGH WHEN DRIVING. PRETTY MUCH THE SAME TRANSMISSION PROBLEMS THAT THE OLDER MODELS WITH THE SAME TRANSMISSION HAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289726December 17, 2019
POWER TRAIN, UNKNOWN OR OTHER
TOOK MY FOCUS IN TO HAVE A CUSTOMER SATISFACTION RECALL CLUTCH REPLACEMENT FOR THE AUTOMATIC TRANSMISSION. I EXPERIENCED BAD JERKING AND ACCELERATION ISSUES. THE DEALER REPLACED THE CLUTCH 2 1/2 MONTHS AGO. I'M NOW AT THE DEALER WITH MY ENGINE LIGHT ON ON AND SEVERELY BAD JERKING AND SHIFTING ISSUES AGAIN. THE DEALERSHIP DIAGNOSTIC SAYS I NEED 2 TRANSMISSION SHIFT LEVERS REPLACED (LEVERS A &B) COST IN EXCESS OF $1000. THIS TRANSMISSION AS A WHOLE IS DEFECTIVE. WHY IS FORD GETTING AWAY WITH THIS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289218December 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WOULD LOSE MOTIVE POWER IN LONG TURNING OFF/ON RAMPS WHEN FUEL LEVEL GOT DOWN TO JUST ABOVE A 1/4 TANK AT FIRST THEN AS TIME PROGRESSED THE SAME ISSUE WOULD OCCUR IN HIGHWAY TRAFFIC. NARROWLY AVOIDED ACCIDENTS ON SEVERAL OCCASIONS DUE TO THIS. VEHICLE NEVER THREW A CODE FOR ANYTHING, IT WOULD JUST STOP RUNNING. I TOOK VEHICLE IN TO DEALER TO PERFORM MANUFACTURER RECALL 18S32, THEY JUST REPORGRAMMED IT AND GAVE IT BACK. PROBLEM GOT BETTER AT FIRST BUT DID NOT GO AWAY. SINCE THE RECALL WORK ANOTHER RECALL HAS COME OUT AND THE LEVEL OF FUEL I NEED WENT FROM ABOVE 1/4 TO ABOVE 1/2 A TANK OF FUEL. WHEN THE FUEL GAUGE READS 1/2 A TANK THE VEHICLE WILL TAKE BETWEEN 7 AND 8 GALLONS OF GAS (THE FUEL LEVELS ON THE GAUGE ARE WRONG) THIS MORNING I LOST MOTIVE POWER ON THE HIGHWAY IN TRAFFIC AT LOW SPEEDS WITH A FULL TANK OF FUEL AND IT FINALLY THREW THE CODE P00C6 TWICE, WHICH AFTER LOOKING IT UP I IDENTIFIED THIS TO BE SOMETHING ALONG THE LINES OF INSUFFICIENT FUEL PRESSURE AT THE FUEL RAIL. I PLAN ON TURNING THE CAR IN TO HAVE THE SECOND RECALL FOR THIS ISSUE PERFORMED IN THE NEXT FEW DAYS AND, ACCORDING TO THE RECALL FROM FORD, THIS SHOULD CONSTITUTE REPLACEMENT OF SEVERAL COMPONENTS IN THE FUEL SYSTEM. I WANT THIS ON RECORD BEFORE TAKING THE VEHICLE IN. THIS ISSUE HAS BEEN ONGOING AND HAS MADE ME LATE FOR AND MISS WORK ON SEVERAL OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289250December 16, 2019
EXTERIOR LIGHTING
MY LOW BEAM NOTIFICATION CAME ON MY DASH WHILE ATTEMPTING TO CHANGE MY LIGHT I NOTICED THAT THE WIRING IS TINGED AND EXPOSED AND THE LIGHT IS BROWN AND BURNT I'M NOT SURE IF THERE WAS AN ELECTRIC FIRE OR WHAT HAPPENED. I WAS PARKED AND TURNED MY CAR ON WHEN THE NOTIFICATION CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289345December 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUDDERED AND HESITATED TO MOVE FORWARD. THE CONTACT STATED THAT THE TRANSMISSION WARNING INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT TOOK THE VEHICLE TO SELINSGROVE FORD (10 N SUSQUEHANNA TRAIL, SELINSGROVE, PA 17870, (570) 374-8131) WHERE THE VEHICLE WAS INITIALLY REPAIRED UNDER WARRANTY; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289349December 16, 2019
POWER TRAIN
MY VEHICLE HAS BEEN IN THE SHOP REPEATEDLY EVERY SINCE I PURCHASED IT IN 2012 CAR NOT ACCELERATING WHEN IT SHOULD. IT HESITATES AND SHUDDERS VIOLENTLY WHEN TAKING OFF IN FIRST GEAR. I HAVE BEEN TOLD THAT I MUST HAVE A NEW CLUTCH SYSTEM PUT IN A TRANSMISSION AT MY EXPENSE. WHEN THE VEHICLE IS COOL IT WILL SHIFT GOOD BUT AS IT IS DRIVEN MORE, THE WORSE IT GETS AT SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289492December 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE STOPPED ABRUPTLY WHILE DRIVING. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED SIMULTANEOUSLY. THE CONTACT HAD THE VEHICLE TOWED TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111) WHERE THE VEHICLE WAS INSPECTED MULTIPLE TIMES. THE KEY FOBS AND BATTERY WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289515December 16, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. AFTER THE CONTACT PRESSED THE PUSH START BUTTON TO SHUT OFF THE VEHICLE, IT DID NOT SHUT OFF. THE VEHICLE EVENTUALLY TURNED OFF INDEPENDENTLY AFTER A FEW MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289136December 15, 2019
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT ON, BOTH ON ROAD AND HIGHWAY STALING AND FRONT END MAKING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289186December 15, 2019
FUEL/PROPULSION SYSTEM
I WAS SETTING AT A RED LIGHT AND WHEN IT TURN GREEN I STOP ON THE GAS A LITTLE TO START GOING BUT IT HESITATING AND THE WOULD NOT GO . IT JUST KEPT HESITATING AND CAR BEHIND ME LADE ON THE HORN. IT WOULD GO A LITTLE BIT AND STOP AGAIN. IT KEEP DOING THAT AT EVERY LIGHT I STOP AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288995December 14, 2019
POWER TRAIN
I BOUGHT THE CAR AT A FORD DEALER IN MARCH OF THIS YEAR AND WAS STEERED INTO IT WITHOUT ANY MENTION OF THE TRANNY AND CLUTCH PROBLEMS. SURE ENOUGH THE CLUTCH IS SLIPPING AT ONLY 12000 MILES! WE HAVE BEEN WAITING FOR A CLUTCH TO COME IN FOR 10 DAYS SO FAR. I CONTACTED FORD AND THEY JUST SAID THEY WOULD KEEP FIXING IT. I CAN`T BELIEVE THAT THEY WERE ALLOWED TO KEEP SELLING THESE CARS KNOWING THE PROBLEMS THAT THEY HAD! WE TOLD THEM WE WERE BUYING A CAR TO GET BACK AND FORTH TO THE CITY WHEN MY BF GETS HIS KIDNEY TRANSPLANT AND THIS IS WHAT WE ARE STUCK PAYING FOR FOR OVER 5 MORE YEARS AND THEY SAY THERE IS NO PERMANENT FIX! WE ARE SCARED TO EVEN DRIVE IT! IT JERKS INTO GEAR FROM LOW TO 2 AND SOMETIMES HESITATES. IF IT DOES THIS AT THE WRONG TIME, IT COULD GET US KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289057December 14, 2019
POWER TRAIN
1)WHEN ACCELERATOR IS PUSHED ENGINE SURGES BUT CAR DOESN'T MOVE THEN ALL OF A SUDDEN, BANG, TRANSMISSION ENGAGES WITH SUDDEN ACCELERATION. 2)PUSHING ACCELERATOR CAR BOGS DOWN INSTEAD OF ACCELERATING, SLOWLY ACCELERATING UP TO SPEED. 3)OCCASIONALLY TURNING A CORNER YOU PUSH ON ACCELERATOR NOTHINGS THERE, YOU HAVE TO WAIT FOR TRANSMISSION TO FINALLY ENGAGE. 4)TRANSMISSION HAS OVERHEATED TWICE, THE DISPLAY SAYS TO SHUT OFF CAR FOR FIVE MINUTES BUT ONCE I COULD NOT GET OVER IN TRAFFIC AND IT JUST SHUT DOWN IN LANE TWO OF THE FREEWAY WHERE I HAD TO SIT UNTIL THE HEAT IN TRANSMISSION WENT DOWN FAR ENOUGH SO IT WOULD ENGAGE AGAIN. 5)PUSHING PEDAL LIGHTLY WILL CAUSE CAR TO MOVE BUT IT SHUDDERS, THEN IT WILL CLANK, THEN SHUDDER, CLANK THEN SHUDDER SEVERAL TIMES AS IT MOVES SLOWLY, IT WILL DO THIS UNTIL YOU USE THE BRAKE TO STOP. 6)VERY LOUD CLANK WHEN ACCELERATING DOWN TO A STOP LIGHT. 7)YESTERDAY IN THE MORNING, 12/11, I BACKED OUT OF DRIVEWAY THEN WHEN I SHIFTED INTO DRIVE NOTHING, CAR DID NOT MOVE. SHIFTING INTO NEUTRAL AND BACK INTO DRIVE AND LOW A NUMBER OF TIMES THE TRANSMISSION FINALLY ENGAGED, YOU COULD HEAR IT CONNECTING. 8)TRANSMISSION IS VERY LOUD, CLANKING WHEN DOWNSHIFTING OR COMING TO STOP. 9)THESE PROBLEMS ARE NOT CONSTANT BUT HAPPEN THROUGHOUT THE DAY, EVERY DAY. 10)THERE HAVE BEEN VARIOUS OTHER PROBLEMS WITH THE TRANSMISSION THAT ARE HARD TO DESCRIBE. 11)DRIVING ON THE STREET OR HIGHWAY THE TRANSMISSION WILL ALL OF A SUDDEN DISENGAGE AS THE ENGINE WILL SURGE SINCE THE TRANSMISSION IS NOT IN GEAR THAN BANG IT WILL ENGAGE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289059December 14, 2019
UNKNOWN OR OTHER
I MADE AN APPOINTMENT WITH FORD HAD MY CAR TOWED OVER SO THEY CAN DO A DIAGNOSIS ON THE TRANSMISSION WHICH THEY CHARGED ME ME $110.00 DOLLARS AND.I HIGHLY DOUBT THEY EVEN CHECKED THE VEHICLE I HAD TO TOW IT BACK TO MY HOUSE. THEY TRIED CHARGING ME.$4000 FOR A NEW TRANSMISSION WHICH THEY ARE AWARE IT'S DEFECTIVE ON FOCUS AND FIESTA MODELS INSTEAD OF TELLING ME THAT THEY WENT AND LET ME SPEND $300 PLUS DOLLARS ON NOTHING I HAD TRIED TO CHANGE OUT TRANSMISSION OIL AND IT WORKED FOR A WHILE. I AM A COLLEGE STUDENT ON A GRANT. AND I FEEL FORD RISKED MY LIFE BY NOT INFORMING ME HOW BAD THE TRANSMISSION IS ON THIS VEHICLE PLUS ON MY SERVICE HISTORY THEY LIED AND SAID THEY SERVICED MY CAR WHICH IS NOT THE CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288805December 13, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE RADIO ON THE STOCK FOCUS IS DANGEROUS. THE RANDOM STATIC AND LOUD NOISES COMING FROM THE RADIO IS A SAFETY HAZARD IT CAN SOUND LIKE AN EXPLOSION. I GOT ANXIETY SO BAD I HAD TO REMOVE MY STOCK RADIO HARNESS FROM THE BACK OF THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288813December 13, 2019
POWER TRAIN
#1- ON AN INCLINE: AFTER COMING TO A COMPLETE STOP, TRANSMISSION PERIODICALLY SHUDDERS AROUND 15-20 MPH WHEN SHIFTING GEARS AUTOMATICALLY. ALSO OCCURS FREQUENTLY WHEN SLOWING DOWN TO 10 MPH FOR A SPEED BUMP, THEN ACCELERATING MODESTLY; USUALLY OCCURS IN 15-20 MPH RANGE. #2- AFTER TRANSMISSION HEATS UP (DRIVING FOR ABOUT 30 MINUTES), TRANSMISSION SHUDDERS AFTER COMING ALMOST TO A COMPLETE STOP, THEN TURNING ONTO ADJACENT STREET AND ACCELERATING MODERATELY. AGAIN, MOST OFTEN OCCURS BETWEEN 15-20 MPH. #3- HILLSIDE ASSIST ON AN INCLINE: SOMETIMES TRANSMISSION HOLDS VEHICLE IN PLACE, SOMETIMES VEHICLE ROLLS BACK. #4- FROM A DEAD STOP, ENGINE BOGS DOWN A LITTLE UPON INITIAL ACCELERATION UNLESS GAS PEDAL IS STRONGLY DEPRESSED. VEHICLE PURCHASED SEPTEMBER 2019 FROM DEALERSHIP, MULTIPLE EVENTS (OVER TWO DOZEN) OCCURRED BEGINNING ALMOST IMMEDIATELY AND CONTINUING OVER A THREE-MONTH (APPROXIMATELY 1,400 MILES DRIVEN) PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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