Ford Focus Complaints

22,326 consumer complaints on file.

#11291305December 26, 2019
AIR BAGS, STRUCTURE:BODY, ENGINE
ON DECEMBER 12TH, 2019, I WAS INVOLVED IN A THREE-CAR FENDER BENDER ON FAIRFAX COUNTY PARKWAY IN VIRGINIA. I WAS TRAVELING IN SLOW-MOVING TRAFFIC AT 7:20AM, CLOSE TO RESTON HOSPITAL, WHEN THE TWO CARS IN FRONT OF ME SLAMMED ON THEIR BRAKES UNEXPECTEDLY AND I UNFORTUNATELY COULD NOT BRAKE IN TIME TO AVOID HITTING THE CAR IN FRONT OF ME. THE CAR DIRECTLY IN FRONT OF ME WAS A TOYOTA SUV AND HAD A TOW-BAR, WHICH TOOK MOST OF THE IMPACT OF THE CRASH AND CAUSED DAMAGE TO MY VEHICLE. ASIDE FROM SOME MINOR SCRATCHES, BOTH OF THE OTHER CARS INVOLVED IN THE ACCIDENT WERE FINE AND THE TWO DRIVERS WERE ABLE TO CONTINUE ON THEIR WAYS TO WORK. MY CAR, ON THE OTHER HAND HAS BEEN DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AS IT IMMEDIATELY BURST INTO FLAMES UPON IMPACT. AS I MENTIONED ABOVE, THE TRAFFIC WAS SLOW-MOVING SO WE WERE NOT TRAVELING AT MORE THAN 25-30MPH AT ANY TIME ON THAT STRETCH AS WE NAVIGATED THE TRAFFIC. THIS SHOULD HAVE BEEN A VERY LOW-IMPACT AND MINOR INCIDENT; HOWEVER, FOR SOME UNKNOWN AND UNEXPLAINABLE REASON, THE FORD FOCUS WAS ON FIRE BEFORE I EVEN KNEW THAT I HAD CRASHED. THE IMPACT WAS SO MINIMAL THAT NO AIRBAGS DEPLOYED. FIREFIGHTERS WERE ONSITE WITHIN 5 MINUTES AND HAD DIFFICULTY PUTTING OUT THE BLAZE. IN ADDITION, I WAS STILL IN THE CAR WHILE IT WAS ON FIRE BECAUSE IT HAPPENED IMMEDIATELY UPON IMPACT, SO WHILE I WAS LUCKY TO WALK AWAY WITHOUT ANY PHYSICAL INJURIES, I WAS IMMEDIATELY TAKEN TO THE AMBULANCE TO MONITOR MY VITALS AND TRY TO CONTROL MY SHOCK. I REALIZE THAT THERE HAVE BEEN RECALLS OF FORD FOCUS VEHICLES PURCHASED IN 2017 AND PRIOR; HOWEVER, I STRONGLY BELIEVE THAT THE SAFETY CONCERNS RAISED IN PREVIOUS LAWSUITS AGAINST FORD PERTAIN DIRECTLY TO THE 2018 MODEL AS WELL. WE HAD ALREADY REPLACED THE CLUTCH IN THE FOCUS AFTER A YEAR AND A HALF BECAUSE OF A TRANSMISSION FAILURE ALSO NOTED IN PREVIOUS YEARS.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11291331December 26, 2019
UNKNOWN OR OTHER
MY 2012 FORD FOCUS TRANSMISSION WAS REPAIRED UNDER THE PREVIOUS RECALL. THE TRANSMISSION STARTED TO ACT UP IN THE PAST FEW DAYS. IT'S STUTTERING AND THE JERKING MOVING FROM A STOP. MY BROTHER WHO IS A MECHANIC SAYS IT'S PROBABLY THE CLUTCH AGAIN. IS IT COVERED UNDER THE CURRENT RECALL. IT HAS 136500 MILES ON IT. I NEED THE CAR FOR BOTH MY JOBS. I'LL NOT PAYING $2000 FOR A NEW CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291389December 26, 2019
ELECTRICAL SYSTEM
THE CAR'S SPEAKERS, RANDOMLY AND WITHOUT ANY SORT OF PREDICTABILITY, LET OUT AND INCREDIBLY LOUD CRACKLING/SCREECHING/SOUND TO THE POINT OF HURTING YOUR EARDRUMS. IT IS VERY STARTLING, IT EITHER PERSISTS AND DOES NOT STOP (SOMETIMES FOR HOURS) OR STOPS AND SPORADICALLY RETURNS. THIS ISSUE HAS EVEN CAUSED ME TO JERK WHILE DRIVING AS IT IS VERY LOUD AND SCARY. TURNING VOLUME DOWN DOESN'T DO ANYTHING, TURNING THE SYNC SYSTEM OFF DOESN'T DO ANYTHING, THIS SOMETIMES HAPPENS WHEN THE CAR IS NOT EVEN ON (KEY ISN'T IN IGNITION). IT IS A HUGE SAFETY ISSUE AS THIS PROBLEM IS SO LOUD AND UNPREDICTABLE THAT IT CAN CERTAINLY LEAD TO A CAR ACCIDENT. HAVING READ THROUGH A LOT OF ONLINE FORUMS ABOUT THIS ISSUE, I AM NOT THE ONLY ONE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291054December 24, 2019
POWER TRAIN
CAR HAS BEEN VIBRATING WHENEVER ACCELERATING SINCE THE FIRST 6 MONTHS AFTER IT WAS PURCHASED. CAR WAS PURCHASED IN 2016. STARTED STALLING A FEW MONTHS AGO AFTER ANY STOPS. THOUGHT MAYBE TRANSMISSION OIL WAS LOW OR DIRTY SO I HAD IT CHANGED. RIGHT AFTER OIL CHANGE CHECK ENGINE LIGHT CAME ON AND CAR BEGAN DRIVING AS IT WOULD GET STUCK. HAD THE CAR CODED AND IT CAME BACK THAT THE CLUTCH WAS GETTING JAMMED. WHEN I CONTACTED FORD THEY SAID THIS WAS A KNOWN PROBLEM AND THAT THEY WOULD FIX IT AS LONG AS I WAS UNDER 100K. I AM AN UBER DRIVER FULL TIME AND MY CAR IS OVER 100K. CALLED FORD RECALL OFFICE AND THEY TOLD ME I WAS NEVER NOTIFIED OF THIS EXTENDED WARRANTY BECAUSE MY CAR DIDN'T FALL UNDER THE YEAR OF THE CLUTCH ISSUES. FORD HAS BEEN TRYING TO BUY BACK MY CAR 4MONTHS SINCE I DROVE OFF THE LOT AND I SHOULD OF KNEW THAT WAS A RED FLAG. I AM CURRENTLY SPENDING 55 DOLLAR A DAY ON A RENTAL SO THAT I MAY CONTINUE DOING UBER WHICH IS HOW I EARN MY INCOME. I DO NOT WANT TO PAY MONEY TO GET THIS CAR FIXED AND THEN ANOTHER ISSUE ARISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291120December 24, 2019
POWER TRAIN
THE VEHICLE SHAKES WHEN IT STARTS. SEAMS LIKE SOMETHING IS WRONG WITH THE TRANSMISSION. IT'S VERY TROUBLESOME IN THE SIGNAL LIGHT IN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290802December 23, 2019
POWER TRAIN
THE 6-SPEED DUAL-CLUTCH AUTOMATIC TRANSMISSION HAS A WELL-DOCUMENTED SHUDDER WHEN BEGINNING TO ACCELERATE- JERKY MOTION, NO OR DELAYED MOTION, EXTREME SHAKING OF THE FRONT OF THE CAR. IT HAPPENS REPEATEDLY. FORD HAS REPAIRED THIS PROBLEM ONCE, BUT THE REPAIR PROCESS WAS FAULTY, AS THE PROBLEM HAS RETURNED. IN 8/2019, FORD EXTENDED THE WARRANTY ON THE CAR TO 7 YEARS OR 100,000 MILES, FOR FOCUSES BUILT BETWEEN JULY 4, 2013, TO NOV. 5, 2015. MY 2016 FOCUS WAS BUILT AFTER THIS DATE, SO FORD IS NOT MAKING THE REPAIR. THEY CLAIM CHANGES WERE MADE TO SUBSEQUENT MODELS TO ALLEVIATE THE NEED FOR REPAIRS-- BUT MY 2016 FOCUS IS PROBLEMATIC FOR THE SECOND TIME, SHOOTING DOWN THAT ASSERTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290803December 23, 2019
POWER TRAIN
AUTOMATIC TRANSMISSION SURGES WHILE DRIVING LIKE IT IS SEARCHING FOR PROPER GEAR. PUT IN PARK ON HILL SOMETIMES CAR WILL START TO ROLL THEN TRANSMISSION CATCHES AND HOLDS IN PLACE. WHEN GO TO BACK IN TO PARK TAKE STOP TAKE OUT OF DRIVE TO NEUTRAL THEN TO REVERSE LIKE IT IS STILL IN NEUTRAL GIVE A LITTLE ACCELERATOR AND IT WILL CATCH IN REVERSE. THESE PROBLEMS ARE INTERMITTENT AND NOT ALL THE TIME WHILE DRIVING. THE DRIVING AND PARKING ON HILL ISSUE IS A COUPLE MONTHS. THE REVERSE ISSUE IS A YEAR OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290814December 23, 2019
STEERING
THE POWER STEERING HAS BEEN MALFUNCTIONING. IT WILL MALFUNCTION WHILE DRIVING ON THE HIGHWAY MAKING IT VERY HARD TO STEER. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290950December 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WOULD SUDDENLY STALL AT VARIOUS TIMES; HOWEVER, THE FAILURE OCCURRED MOST OFTEN WHEN COMING TO A COMPLETE STOP AND ACCELERATING UPHILL. THE VEHICLE WOULD ALSO SHUDDER WHEN ATTEMPTING TO ACCELERATE. THE CONTACT CALLED AUTONATION FORD CORPUS CHRISTI (LOCATED AT 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78412, 361-444-0125) AND WAS INFORMED THAT THE REPAIR FOR THE RECALL WAS UNAVAILABLE. THE DEALER ALSO CALIBRATED THE CPU ON THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 96,476. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290773December 22, 2019
AIR BAGS, ENGINE, POWER TRAIN
SHORTLY AFTER I BOUGHT THIS CAR. I NOTICED ORIGINALLY LAST OF POWER DURING ACCELERATION AND LATER IT WOULD DO A COMBINATION OF LAST OF POWER AT TIMES AND LUNGING WHEN THE AUTOMATIC TRANSMISSION WOULD SHIFT GEARS(AUTOMATICALLY). EVENTUALLY, FRONTIER FORD(DEALERSHIP) REPLACED THE CLUTCH N A FEW OTHER MINOR ITEMS RELATED TO THE CLUTCH. THE PROBLEMS THE SAME ISSUES CONTINUE TO OCCUR. I FINALLY FILED A COMPLAIN WITH THE BBB, IT APPEARS THE DEALERSHIP SIMPLY NEVER RETURNED THEIR CALLS OR EMAILS AND THAT CASE WAS CLOSED. NEXT I CONTACTED THE SJ BUREAU OF AUTOMOTIVE REPAIR. THEIR DETERMINATION WAS THAT FORD FIESTAS AND FOCUS MODELS WERE NOTORIOUS FOR SERIOUS TRASMITION PROBLEMS. IT IMPLIED THAT IT WAS A FEATURE NOT A BUG BECAUSE EVENTHOUGH THE SJ BAR KNEW OF THESE SERIOUS ISSUES THEY TOOK NO ACTION. I STARTED NOT DRIVING THE CAR AS MUCH LOOKING INTO HOW I COULD GET THE MANUFACTURER TO BUY BACK THIS UNRELIABLE DANGEROUS CAR. I AM EN EXPERIENCED DRIVER SO I AVOIDED ACCIDENTS WHEN THE CAR WOULD MALFUNCTION, HOWEVER THE NIGH OF 11/06/19 AT ABOUT MIDNIGHT MY DAUGHTER TOOK THE CAR WITHOUT PERMITION AND WHEN THE CAR LUNGED FOWARD (AS IT WOULD DO WHILE SHIFTING GEARS AUTOMATICALLY) DURING A STREET TURN, SHE LOST CONTROL OF THE CAR AND CRASHED INTO 2 PARKED CARS. THE AIRBAGS DIDNT DEPLOY AND THE SEATBEALT DIDNT LOCK RESULTING IN HER GETTING A CONCUSION AND A PRETTY BLOODY MOUTH AS HER HEAD HIT THE STEERING WHEEL(THESE 2 DEFECTS WERE UNKNOWN TO ME PREVIOUSLY). HAVING TO DO MONTHLY PAYMENTS ON THIS UNSAFE, UNRELIABLE CAR HAD LOTS OF NEGATIVE RIPPLE EFFECTS IN MY FAMILY'S LIFE CULMINATING IN MY DAUGHTER BEING INJURED BY WELL KNOWN DEFECTS BY FORD. IT IS MY UNDERSTANDING THAT THERE IS EVEN CLASS ACTION LAWSUITS FOR FIESTA AND FOCUS CARS BUT I TRUELY DONT KNOW HOW ANY OF THAT WORKS. MY HOPE HERE IS THAT AT A MINIMUM THESE COMPLAINS CAN HELP GET THESE DANGEROUS CARS OFF THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11290639December 21, 2019
POWER TRAIN
WE RECIEVED A TRANSMISSION OVERHEATING INDICATOR STATING WE HAD TO PULL OVER TO ALLOW IT TO COOL DOWN DURING STOP AND GO TRAFFIC. WE JUST HAD THE 8TH CLUTCH PLACED IN THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290571December 21, 2019
ELECTRONIC STABILITY CONTROL (ESC)
CAR WAS ON CRUISE CTL, THEN JUST WHEN INCREASING SPEED, WAS GOING 30 THEN WHEN TTO 80 BEFORE I CANCEL IT, WAS DRIVING 60 CAR AUTO WHEN TO 30, TRANSMISSION SERVICE COMES UP NOW AND TEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290237December 20, 2019
FUEL/PROPULSION SYSTEM
STICKY CANISTER PURGE VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290269December 20, 2019
ENGINE
MY FORD FOCUS HAD TWO SEPARATE MECHANICS LOOK AT IT BEFORE PURCHASING PESS THAN ONE YEAR AGO. PASSED ALL INSPECTIONS CAR WAS FINE AND THEN ALL OF A SUDDEN WOULDNT START AT ALL. ALTENATOR AND BATTERY CHECKED. TO START CAR, I HAD TO TAKE EXTENSION CORD FROM HOUSE TO CAR TO USE A BATTERY CHARGER. I COULD DRIVE IT FROM PLACE TO PLACE BUT COULD NOT TURN CAR OFF BC IT NOT STARTING AGAIN. I DROVE LIKE THIS FOR TWO MONTHS. NO WARNING LIGHTS, NO WEIRD SOUNDS. I TRIED REPLACING BATTERY AND PROBLEM CONTINUED. REPLACED BATTERY. WAS DRIVING AND IN THE MIDDLE OF AN INTERSECTION, CAR WOULDNT GO. ALMOST WAS HIT. CARS HAD TO SWERVE TO MISS ME. WAS IN AN ACCIDENT WHEN CAR WOULDNT ACCELERATE QUICKLY AT.LIGHT. HIT FROM BEHIND AND PASSENGER HAD TO BE TAKEN BY AMBULANCE. RECEIVED TWO RECALL LETTERS IN THE MAIL. ONE REGARDING EMISSIONS AND ONE REGARDING THE CLUTCH. WHEN I TRIED TO BACK CAR OUT OF LOT, WOULDNT GO IN REVERSE. THEN THE TRANS LIGHT CAME ON WITH THE CHECK ENGINE LIGHT. WE PUSHED IT OUT OF SPOT AN IT DROVE UNTIL I TRIED TO ACCELERATE, CAR WOULDNT GO. CAR HAD ALL TUNEUPS, OIL CHANGES,ALL MAINTENANCE ROUTINELY DONE. WHEN SPEAKING WITH UNIVERSITY FORD ON A RECORDED CONVO, TOLD ME THE RECALL EFFECTED MY CAR & THAT THEY INSTALLED A NEW TRANS MODULE BUT THE TRANS ITSELF HAD TO BE REPLACED. QUPTED 7,000$. WARRANTY ACCORDING TO FORD IS FOR CLUTCH PROBLEM. THEN WHY REPLACE TRANS MODULE? TOLD ME TO CALL CUSTOMER SERVICE. TOLD ME TO MAKE CLAIM &GET A TRANS EXTENDED COVERAGE CLAIM. I'VE CALLED BUT HAVEN'T HEARD BACK. NOW IHAVE CAR AT DEALERSHIP DONT HAVE 7,000$ OR $ TO EVEN TOW IT AWAY FROM THERE. I'M ON DISABILITY AND HAVING SEVERE MEDICAL PROBLEMS & A7 YR OLD WITH SPECIAL NEEDS EOTH LIMITED RESOURCES. FOR A COMPANY THAT STANDS AMERICAN VALUES, THEY FALL SHORT. VERY ANGRY. (SHOULD'VE BOUGHT A CHEVY)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11290317December 20, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. LANDMARK FORD LINCOLN (12000 SW 66TH AVE, TIGARD, OR 97223, (503) 639-1131) WAS CONTACTED AND DIAGNOSED THAT THE CPV FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290332December 20, 2019
POWER TRAIN
VEHICLE BEGAN LOSING POWER WHILE ACCELERATING AND THEN WHEN SUDDENLY JERK FORWARD. THIS HAPPENED ON A CITY STREET, TRYING TO GO JUST 25 MPH. TRANSMISSION LIGHT CAME ON. UPON TAKING VEHICLE TO THE DEALERSHIP THEY DETERMINED THAT THE CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. CAR CURRENTLY ONLY HAS 6,200 MILES ON IT. NOT FEELING GREAT ABOUT THIS PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290067December 19, 2019
POWER TRAIN, UNKNOWN OR OTHER
I BOUGHT A BRAND NEW 2017 FORD FOCUS AND HAVE HAD IT IN THE SHOP 6 TIMES FOR AN ERROR CODE OF P0299 TURBO/SUPER CHARGER UNDERBOOSTER GOING OFF. THE ENGINE IS LOSING POWER WHEN IT STARTS ACTING UP AND TO PROTECT THE CAR IT SHUTS DOWN THE UNDERBOOSTER. I HAVE ALMOST BEEN REARENDED SEVERAL TIMES AND MY VERY PREGNANT DAUGHER IN LAW AND I WERE ALMOST T-BONED DUE TO THE PROBLEM AS WE WETE MAKING A LEFT TURN OUT OF MY NEIGHBORHOOD ONTO A BUSY STREET. WHEN TAKING IT INTO THE SHOP LOU FUSZ CHESTERFIELD HAS TOLD ME SEVERAL TIMES THEY WERE NOT ABLE TO FIND AN ISSUE WITH THE CAR OR DUPLICATE THE PROBLEM. BECAUSE THE CHECK ENGINE LIGHT WOULD ALARM AND WHEN YOU TURN THE CAR OFF THE CODE RESETS ITSELF. I HAVE ASKED FORD TO WORK WITH ME TO REPLACE THE VEHICLE AND THEY JUST SAID THEY COULD DO NOTHING BECAUSE I HAD 18 MONTHS DUE TO THE LEMON LAW IN MISSOURI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289843December 18, 2019
VEHICLE SPEED CONTROL
VEHICLE IS SHUDDERING ON ACCELERATION IS DOING IT MORE OFTEN AND WORSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289872December 18, 2019
STEERING
STARTING CAR AND ENGAGED ENGINE& TRANS STARTED TO MOVE WHEN I FOUND THAT NO POWER STEERING. FOUND OUT THAT IF YOU STOP AND RESTART CAR IT MIGHT RESET IT DID. THIS HAS HAPPENED TWICE MORE TIMES. ALL HAD AMBER MESSAGE ALL HAPPENED WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289882December 18, 2019
STEERING
SECOND & THIRD TIME THE POWER STEERING HAS LOCKED OUT ON THIS VEHICLE WHILE STATIONARY, THANK GOD. THE INSTRUMENT CLUSTER SHOWED A MESSAGE READING "STEERING FAULT AND IT WAS AMBER IN COLOR. TURN OFF VEHICLE AND RESTARTED VEHICLE AS MY SPOUSE TOLD ME AND STEERING WAS OK. DROVE TO A DIFFERENT LOCATION AND STOPPED ABOUT ONE HOUR LATER STARTED TO RESTART VEHICLE TO THE SYSTEM WARNING AND STATUS MESSAGES CLUSTER WAS ON AND AMBER IN COLOR, TURN OFF AND RESTART VEHICLE AND IT WAS OK, DROVE HOME AND IT IS AS OF THIS DATE STILL WORKING. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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