Ford Focus Complaints

22,326 consumer complaints on file.

#11297822January 7, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'M JUST HAVING SEVERAL ISSUES WITH THIS CAR SINCE I PURCHASED IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297551January 7, 2020
FUEL/PROPULSION SYSTEM
WHEN I PUT GAS IN MY CAR I HAVE TROU LEFT RESTARTING THE CAR, WHEN IT DOES START IT RUNS ROUGH FOR A MINUTE THEN IS FINE UNTIL I PUT GAS IN THE CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297762January 7, 2020
STEERING
THE POWER STEERING WENT OUT ON MY CAR THIS MORNING WHEN I STARTED IT. IT FLASHED AN ERROR MESSAGE. AFTER TURNING IT OFF AND RESTARTING IT ABOUT 3 TIMES, IT BEGAN TO WORK. I HAVE READ THAT THIS CAN OCCUR AS I AM DRIVING. I AM TERRIFIED THIS CAR IS GOING TO KILL ME, AND I JUST BOUGHT IT USED AND AM PAYING PAYMENTS. THE VEHICLE WAS NOT IN MOTION...YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297353January 6, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING ON THE HIGHWAY, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO MANUALLY STEER THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT RESTARTED THE VEHICLE AND DROVE SLOWLY TO HIS DESTINATION. JOE MACHENS FORD (1911 W WORLEY ST, COLUMBIA, MO 65203, (573) 445-4411) STATED THAT THE RACK AND PINION SYSTEM WAS DEFECTIVE AND NEEDED TO BE REPLACED AT THE COST OF $2,700. THE MANUFACTURER WAS CONTACTED AND STATED THAT NOTHING COULD BE DONE SINCE THEY WERE CLEARED BY THE NATIONAL TRANSPORTATION BOARD. AN INVESTIGATION WAS CONDUCTED AND THE STEERING SYSTEM WAS REPAIRED. THE FAILURE MILEAGE WAS 75,000. *PM*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297416January 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT'S GRANDDAUGHTER WAS DRIVING 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WATERMARK NISSAN OF MARION (3209 BANTERRA DRIVE, MARION, IL 62959) WHERE IT WAS DETERMINED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V735000 (ENGINE), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297424January 6, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
BREAKS FAILED. WAS DRIVING STRAIGHT ON A CITY ROAD THAT IS ALSO DEEMED A HIGHWAY AND WAS APPROACHING A STOP LIGHT. TRIED TO STOP GOING APPROX 15 MPH FELT A CLICK AND THEN NOTHING, BRAKES DID NOT ENGAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11297519January 6, 2020
STEERING
ELECTRIC POWER STEERING FAILED. THE FOLLOWING FORD ERROR OR FAULT CODES WERE IDENTIFIED: U3000:49-48 AND U3000:53-C8. FORD DEALERSHIP ADVISED REPLACEMENT COST WOULD BE APPROX. $2,600. VEHICLE IS A 2013 FORD FOCUS EV WITH APPROX. 60K MILES. BASED ON REPORTS READ ON NHTSA WEBSITE AND OTHER NOTABLE RESOURCES FORD HAS HAD ISSUES WITH ELECTRIC POWER STEERING IN SEVERAL MODELS. THOUGH THIS SPECIFIC MODEL AND YEAR ARE NOT IDENTIFIED IN A RECALL, THE ELECTRIC STEERING FAILURE AND ACCOMPANYING CODES FIT THE BILL WITH ISSUES COVERED IN A RECALL. WHEN THIS ISSUE OCCURRED THE VEHICLE WAS IN MOTION ON DOWNTOWN CITY STREETS, TRAVELING AT AN APPROX. SPEED OF 25 TO 30 MPH WHEN THE ELECTRIC STEERING FAILED. THIS EVENT CAUSED THE VEHICLE TO VEER OFF TO ONE DIRECTION AND STRIKE A CURB WHILE AT THE SAME TIME I DEPRESSED THE BRAKES TO STOP OR SLOW THE VEHICLE IN AN ATTEMPT TO REGAIN CONTROL. THE VEHICLE NEVER REGAINED ELECTRIC POWER STEERING CONTROL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11297224January 5, 2020
POWER TRAIN
AT 9:30PM ON MAY 12TH 2016 I WAS DRIVING ON I-5 THROUGH DOWNTOWN SEATTLE GOING APPROXIMATELY 60 MILES AN HOUR IN THE FAR LEFT LANE, WHEN THE GAS PEDAL DROPPED ALL THE WAY TO THE FLOOR AND I COMPLETELY LOST POWER. I HAD TO CHANGE ACROSS 4 LANES OF TRAFFIC WHILE MY VEHICLE WAS STEADILY LOSING POWER TO EXIT AT MERCER ST. FROM THERE I BARELY MADE IT TO THE SIDE OF THE ROAD ON WESTLAKE AVE WHERE A TOW TRUCK PICKED ME UP. FOLLOWING THAT EXPERIENCE I HAVE HAD TO TAKE MY CAR TO HAVE THE CLUTCH/TRANSMISSION REPACKED 5 TIMES!!! EACH TIME WHEN THE CLUTCH IS STARTING TO FAIL, IT SHUDDERS, SHAKES AND LOSES POWER. I AM AFRAID OF IT LOSING POWER IN A INTERSECTION AND BEING T-BONED BY ANOTHER VEHICLE (THIS HAS HAPPENED TO OTHER OWNERS OF THESE CARS). FORD IS RESPONSIBLE FOR FIXING THIS, HOWEVER THEY HAVE NOT TAKEN RESPONSIBILITY AND HERE I AND ABOUT 4 MILLION OTHER CUSTOMERS ARE LEFT WITH LEMONS! HOLD FORD ACCOUNTABLE FOR THEIR FAULTY TRANSMISSION/CLUTCHES FROM 2011-2016 FIESTA/FOCUSES, ALL I WANT IS A DEPENDABLE CAR THAT WILL LAST MORE THAN 4 YEARS AND 68,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297236January 5, 2020
POWER TRAIN, SEAT BELTS, SEATS
CAR HAD PROBLEMS WITH DRIVER SEAT NOT CLOTHING IN RIGHT AND SOMETIMES MOVES BACK WHILE DRIVING. SEATBELTS DO NOT WANT TO CLICK RIGHT AND HAVE TO PUSH IN MULTIPLE TIMES BEFORE YOU CAN FASTEN BELTS. WHILE TRYING TO ACCELERATE THE TRANSMISSION STALLS AND JERKS FORWARD AND VEHICLE SOMETIMES SHAKES WHILE DRIVING. DOES NOT WANT TO PICK UP SORRY EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297256January 5, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LAMP SERVICE FAULT . YOU LOSE ALL POWER TO THE HEADLIGHTS AND YOUR KEY FOB DOES NOT REGISTER. MEANING YOU CAN JUST HOP IN THE CAR WITH NO KEYS AND DRIVE. ALSO THE CAR TURNS OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296853January 3, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT BOUGHT THE VEHICLE BRAND NEW AND THE TRANSMISSION CLUTCH WAS REPLACED TWICE UNDER WARRANTY SINCE IT WAS PURCHASED. DURING THE MOST RECENT FAILURE, THE VEHICLE HESITATED TO MOVE. HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 733-3673) CONFIRMED THAT THE TRANSMISSION CLUTCH FAILED AGAIN FOR THE THIRD TIME IN THREE YEARS. FOR THIS FAILURE, THE CONTACT STATED THAT THEY WOULD NOT COVER THE REPAIR COST SINCE THE WARRANTIES WERE EXPIRED FOR BOTH THE VEHICLE AND THE PARTS. THE MANUFACTURER, AFTER BEING INFORMED OF A CLASS ACTION LAWSUIT ABOUT THE TRANSMISSION FAILURES, STATED THAT NOTHING COULD BE DONE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296869January 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE LOST POWER AND THE TACHOMETER INCREASED TO 800 RPMS AND THEN DECREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED COCHRAN FORD (110 RTE 908 BUILDING 1, NATRONA HEIGHTS, PA 15065, (412) 245-4320) AND INFORMED THEM OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURES WERE DUE TO THE VAPOR LOCK SYSTEM. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296932January 3, 2020
ELECTRICAL SYSTEM, STEERING
MY 16 YEAR OLD DAUGHTER WAS DRIVING IN HER 2014 FORD FOCUS SE ON THE INTERSTATE. I WAS A PASSENGER AS SHE ONLY HAS HER LEARNERS PERMIT. ALL THE SUDDEN SHE COMPLAINED THE VEHICLE WAS HARD TO STEER. I SAW HER HAVING A PHYSICALLY HARD TIME STEERING THE VEHICLE. I LOOKED AT THE DASHBOARD AND SAW THE POWER STEERING ASSIST FAILURE INDICATOR ICON (ELECTRONIC POWER ASSIST STEERING - EPAS)ACTIVATED ON THE DASHBOARD. MY DAUGHTER CONTINUED TO STRUGGLE TO MAINTAIN THE VEHICLE SAFELY DUE TO THE POWER STEERING ISSUE. SHE DROVE TO THE NEAREST EXIT WHICH WAS EVEN WORSE THAN THE HIGHWAY. SHE HAD TROUBLE STEERING THROUGH THE "S" TURNS ON THE EXIT RAMP. SHE CAME TO THE INTERSECTION, LUCKILY THE LIGHT WAS GREEN AND SHE DIDN'T HAVE TO STOP TO TURN RIGHT, BUT IT WASN'T MUCH HELP. WHILE TURNING ONTO ANOTHER TWO LANE HIGHWAY SHE ALMOST HIT THE CONCRETE MEDIUM DUE TO THE EPAS FAILURE. WATCHING HER DRIVE THE VEHICLE REMINDED ME WHEN I DROVE MY GRANDFATHERS OLD DODGE DART; NO POWER STEERING. I UNDERSTAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296699January 2, 2020
POWER TRAIN
IT IS MY UNDERSTANDING THAT FORD WILLINGLY AND KNOWINGLY SOLD CARS WITH FAULTY TRANSMISSIONS. AFTER MULTIPLE COMPLAINTS AND A CLASS ACTION , FORD EXTENDED THE WARRANTIES UNDER 14M01 (7YEARS/100,000 MILES) AND 14M02(10 YEARS/ 150,000) MILES . MY CAR , ALONG WITH MULTIPLE OTHER COMPLAINTS THAT CAN BE FOUND ONLINE,IS EXPERIENCING SAME SHUDDERING ISSUES AT LOW SPEEDS THAT ARE COVERED UNDER THE 14M01 EXTENDED WARRANTY. HOWEVER, MY CAR IS AT 110,000 MILES AND PER FORD AND DEALER ARE NOT COVERED. THE ISSUES ARE CLEARLY RELATED TO A DESIGN FLAW FROM FORD, AND NOT AS A RESULT OF A VEHICLE MILAGE/AGE. I AM REQUESTING THAT FORD EXTEND THE WARRANTY TO SAME AS 14M02 AS IT IS CLEARLY A DESIGN FLAW FROM THE FACTORY. THE SHAFT SEAL LEAKS FLUID IN THE CLUTCH, AND FORD HAS ADMITTED THIS FLAW , AND IT DOESN'T MATTER OF THIS HAPPENED UNDER 100,000 MILES OR OVER 100,000 MILES, THE ISSUE LIES WITH THE DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296710January 2, 2020
FUEL/PROPULSION SYSTEM
MY WIFE RECEIVED A RECALL NOTICE NOTICE (19S22) IN JANUARY 2019. CONCERNED, SHE TOOK THE VEHICLE IN FOR INSPECTION ON 1/10/19 TO PRATER FORD EVEN THOUGH THE VEHICLE WAS NOT EXPERIENCING ANY ISSUE AT THE TIME. PRATER FOR SAID NOTHING WAS WRONG BUT INSISTED ON REPROGRAMMING THE PCM. AS OF RECENTLY, WE ARE EXPERIENCING NEAR STALL DURING DRIVING AND TROUBLE CRANKING AND REMAINING CRANKED WHEN REFUELING. TODAY (1/2/20) WE TOOL THE VEHICLE TO PRATER FOR INSPECTION UNDER THE RECAL. THEY CONFIRMED THE CODE P1450 (CANISTER PURGE VALVE) WAS INFACT THE PROBLEM RELATED TO THE RECAL, HOWEVER, THEY REFUSED TO PERFORM THE WORK BECAUSE FORD DENIED THEIR REPAIR ORDER REQUEST (#093013) CITING THE RECALL HAD ALREADY PREVIOUSLY BEEN SERVIED. I CALLED FORD AND THEY CONFIRMED. THEREFORE, WHEN WORK WASN'T NEEDED THEY "SERVICED" THE VEHICLE, HOWEVER, WHEN THE REAL ISSUE PRESENTED ITSELF THEY REFUSE TO REPAIR THE PROBLEM. WE ARE CONCERNED FOR THE SAFETY OF THE OCCUPANTS, INCLUDING OUR TWO CHILDREN, AS THE PROBLEM CAN INCREASE THE RISK OF A CRASH. ALSO TROUBLING, IS FORD AND THE DEALERSHIPS SHADY ATTEMPT TO CIRCUMNAVIGATE THE RECALL BY CLAIMING WORK WAS DONE THOUGH IT WASN'T NEEDED. WE ARE HOPING YOU CAN HELP OR ADVISE US IN THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292517January 2, 2020
POWER TRAIN
WHEN I AM DRIVING MY CAR IS FINE, HOWEVER WHEN I COME TO A COMPLETE STOP THEN TRY TO ACCELERATE, MY CAR'S TRANSMISSION SEEMS TO STICK... THEN IT CAUSES MY CAR TO SHUDDER. IT HAPPENS EVERY TIME MY CAR HITS 1600RPMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292559January 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THERE WAS A RECALL 18S32 CAMPAIGN FUEL TANK DEFORMATION ISSUED LATE 2018. THE PCM SYSTEM WAS NOT ADEQUATELY DETECTING A STUCK OPEN CANISTER PURGE VALUE. ON AUGUST 24TH, 2019 I TOOK MY VEHICLE TO GET THE RECALL REPAIR DUE TO STALLING WITHOUT NOTICE AND DANGEROUS IN DRIVABILITY CONCERNS. ON AUGUST 25TH, THE FOLLOWING DAY, I HAD THE VERY SAME EXACT SYMPTOMS. I TOOK IT TO PEPBOYS TO DIAGNOSE, AND THE SAME CODES WERE POPULATING FOR THE RECALL. PEPBOYS ADVISED TO TAKE IT BACK TO A DEALER. I THEN TOOK IT TO ANOTHER FORD DEALERSHIP ON OCTOBER 22ND FOR A SECOND OPINION, AND THEY STATED THAT THE CANISTER PURGE VALVE WAS STICKING. ON OCTOBER 24TH, THE VEHICLE WAS RETURNED BACK TO ME AND WITHIN A COUPLE OF HOURS SAME SYMPTOMS. ON NOV 5TH, 2019, I WAS ADVISED THE CANISTER PURGE VALVE WAS REPLACED AFTER THE PARTS WERE ON BO FOR 2-3 WEEKS. HOWEVER, CAR STARTED DRIVING THE VERY EXACT WAY FOLLOWED BY SERVICE ENGINE LIGHT AND TRANSMISSION OVERHEATING WARNING. ADDITIONALLY, THE CAR DID NOT ACCELERATE WHEN ATTEMPTING TO MAKE A LEFT TURN AND A DIESEL HAD TO SWIFTLY HIT ON THEIR BREAKS TO PREVENT CRASHING INTO ME. THE VEHICLE WAS RETURNED BACK ON THE 8TH OF NOVEMBER, HOWEVER, DEALERSHIP STATED THEY WERE UNABLE TO DUPLICATE CONCERN. ON NOVEMBER 13, THE VEHICLE WAS PICKED UP AND ON NOVEMBER 14TH I HAD TO TAKE IT BACK DUE TO THE SAME ISSUES. ON NOVEMBER 30, I WAS ADVISED THAT THEY NOTICE A CLUTCH SLIPPING, VEHICLE REV HIGH WHEN TRYING TO REVERSE OR ACCELERATE. HOWEVER, VEHICLE OPERATING AS DESIGN. THIS IS NOT THE CASE. AFTER 6 ATTEMPTS IN TRYING TO RECTIFY THIS ISSUE, IT IS NOT. MY SAFETY IS A CONCERN HERE AS THE VEHICLE IS NOT OPERATING AS DESIGN AND CURRENTLY REMAINS AS IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296644January 2, 2020
POWER TRAIN
DPS6 CLUTCH WAS REPAIRED/REPLACED AT 85,000 MILES DUE TO SEVERE SHUDDERING AND DANGEROUS DRIVING PERFORMANCE. SEVERE SHUDDERING RETURNED AT 98,000 MILES AND WAS NOT SCHEDULED FOR SERVICE UNTIL AFTER 100,000 MILES - FORD MOTOR COMPANY AND DEALER NOW REFUSES TO REPAIR THE DANGEROUS AND FAULTY DPS6 CLUTCH ASSEMBLY ON MY VEHICLE. VEHICLE SHUDDERS WHEN SHIFTING FROM FIRST TO SECOND, SOMETIMES VIOLENTLY, OCCASIONALLY LOSING POWER OR ACCELERATING SUDDENLY. HAS ALSO LED TO ENGINE STALL WHILE IN TRAFFIC. FORD REFUSES TO FIX MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296665January 2, 2020
ELECTRICAL SYSTEM
WHEN I TOOK THE KEY OUT THE CAR WAS STILL RUNNING WE PULLED THE IGNITION FUSE TO SHUT IT DOWN BUT ALL THE INSIDE LIGHTS WERE STILL ON THE DASHBOARD LIGHTS LIKE THE CAR HAD DIED WE DISCONNECTED THE BATTERY SO THE BATTERY WOULDN'T BE RUN DOWN I GOOGLED IT AND IT SAID THAT THERE CARS WERE RECALLED FOR A MICROSOFT PROBLEM I WONDERED IF MINE WAS INCLUDED IN THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292409January 1, 2020
WHEELS
ON JULY 7, 2015, I BOUGHT 4 TIRES 117632 AFFINITY TOURING BL P195/60R15 87T WITH A 70,0000 MILE WARRANTY. I PAID $415.58 WHICH INCLUDED FOUR OF THE BEFORE MENTIONED TIRES; NEVADA RECYCLING FEE; LIFETIME NEW TIRE WHEEL BALANCE LABOR; LIFETIME RUBBER VALVE; SCRAP TIRE RECYCLING FEE; AND TIRE INSTALLATION. I BOUGHT THESE TIRES AT FIRESTONE COMPLETE AUTO CARE GREEN VALLEY 220 NORTH STEPHANIE STREET, HENDERSON, NEVADA 89074, PHONE#702-434-0692. I HAD 59,284 MILES ON MY CAR. ON DECEMBER 31, 2019, BECAUSE OF THE TIRES GOING FLAT AND THE WEAR BAR TOO LOW FOR ME TO DRIVE SAFELY ON THESE TIRES, I HAD TO BUY FOUR NEW TIRES. I HAD 106,125 MILES. I STILL HAD 23,159 MILES LEFT ON MY 70,000 MILES WARRANTY. I BOUGHT 4 114572 PRIMEWELL PS830 195/60R 15 88HBL DOT#Y9K5D8HK3210 TIRES PRIE $47.99. THE FIRESTONE LOCATED AT 1323 BOULDER CITY PARKWAY, BOULDER CITY, NEVADA 89005 PHONE#294-0098 GAVE ME A CREDIT OF $26.80 FOR ALL FOUR TIRES CHARGING $41.29 FOR EACH TIRE. I PAID A TOTAL OF $303.20 FOR THESE TIRES. I AM VERY UPSET THAT I HAD TO BUY CHEAPER TIRES BECAUSE THE BETTER TIRES I BOUGHT DID NOT LAST THE FULL $70,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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