Ford Focus Complaints

22,326 consumer complaints on file.

#11311082February 24, 2020
ENGINE, POWER TRAIN
WHEN DRIVING THE VEHICLE IT CAUSES A STUTTERING MOVEMENT FROM A STOP. WHEN PRESSING THE GAS FROM A STOPPED POSITION IT STARTS TO SHAKE UPON ACCELERATION. THE CAR ALMOST FEELS LIKE THE TRANSMISSION IS SLIPPING AND MAY CAUSE THE VEHICLE TO STOP. I FEEL THAT I AND MY CHILDREN ARE UNSAFE WHEN THIS HAPPENS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311145February 24, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE CONTACT TOOK HER FOOT OFF THE ACCELERATOR PEDAL COASTED TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO RESUME BACK TO NORMAL VEHICLE OPERATION. THE VEHICLE WAS DRIVEN TO THE RESIDENCE WHERE THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. OBAUGH FORD, INC. 13 LEE JACKSON HWY, STAUNTON, VA 24401, (540) 851-4800) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,297. *DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311252February 24, 2020
STEERING
ELECTRIC STEERING ASSIST SYSTEM WENT OUT. I WAS GETTING READY TO HEAD HOME WHEN THE STEERING WAS LIKE A LEAD BRICK, LUCKILY I WAS STILL IN MY WORK PARKING LOT OF NEWCASTLE HEATED STORAGE 7115 132ND PLACE SE NEWCASTLE WA 98059 WHEN IT WENT BAD. I COULDN'T CONTROL THE STEERING UNLESS I WAS A BODY BUILDER. I PARKED AND CALLED UBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311294February 24, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE JUST SHUTS DOWN ON THE EXPRESSWAY WITHOUT WARNING WHILE IN TRAFFIC. THE TRANSMISSION HAS BEEN OVERHEATING WITHOUT ANY UNUSUAL ACCELERATION. IF DRIVING OVER 25 MPH THE TRANSMISSION OVERHEATS AND WILL NOT ACCELERATE. THE VEHICLE RADIO COMES ON WITHOUT THE KEY IN THE IGNITION. THE VEHICLE ENGINE LIGHT AND TRANSMISSION LIGHT CONTINUES TO COME ON WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310819February 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE AT A STOP LIGHT ON A BUSY STREET MY CAR JERKS AND THEN GETS QUIET, WHEN THE LIGHT CHANGES TO GREEN I HIT ON THE GAS PEDAL AND THE CAR DOES NOT MOVE, NO MATTER HOW HARD I PRESS, I TURN ON MY EMERGENCY LIGHTS AND AFTER ABOUT 3 MINS THE CAR FINALLY MOVES BUT WHILE DRIVING ONCE AGAIN I HIT ON THE GAS PEDAL TO INCREASE SPEED AND IT DOES NOT WORK, I DECIDE TO TURN AROUND IN A SMALL PARKING LOT AND TAKE IT HOME AND WHILE DOING THAT THE CAR DOESN'T REVERSE, I GET IT BACK ON THE ROAD AND IT JERKS AND JUMPS TO THE POINT WHERE I JUST HAD TO PARK IT AND CALL A RIDE. THE WEEK PRIOR A MECHANIC TOLD ME I JUST NEEDED COOLANT AFTER THE CAR JERKED AND STALLED ON THE HIGHWAY WHILE I WAS GOING 70MPH, AND NOW EVERY TIME I BRING THE CAR TO A COMPLETE STOP IT DOESN'T MOVE ONCE IT'S TIME TO ACCELERATE, I'VE HAD IT STALL IN HEAVY TRAFFIC WHERE CARS WHERE BUMPER TO BUMPER AND I COULD NOT MOVE. ALL OF THIS AFTER I HAD THE ECU FLASHED TO FIX THE CODES, THE ENTIRE ENGINE AND HEAD GASKETS REPLACED, THE FUEL PUMP SYSTEM AND TRANSMISSION FIXED BY FORD. SO I TOOK IT TO A MECHANIC TO GET IT DIAGNOSED AND THEY INFORM ME OF MULTIPLE PROBLEMS SUCH AS A NEW THERMOSTAT AND AIR BAG DEPLOYMENT ISSUES BUT THE MAIN PROBLEM IS THAT I NEED A NEW TRANSMISSION AGAIN, UNFORTUNATELY THE CARS VALUE IS NOT WORTH WHAT IT WILL COST TO FIX THE TRANSMISSION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310738February 22, 2020
ELECTRICAL SYSTEM, ENGINE
HELLO, THIS INFORMATION IS TO BE ADDED TO MY PREVIOUS COMPLAINTS. I COULD NOT FIND A WAY TO ADD TO EXISTING COMPLAINTS ON THE WEB SITE SO I DID ANOTHER COMPLAINT. REFERENCE: TRACKING # 11308693 #11308409 AND REQUEST #266675 FOCUS COMPLAINT. THE ATTACHED PICTURES ARE OF THE LEAKING WASHER FLUID PUMP THAT I REPLACED. FORD MOTOR COMPANY KNEW THEY HAD AN ISSUE WITH THESE PUMPS. THE ORIGINAL FACTORY PUMP WAS MANUFACTURED IN CHINA AND THE NEW FORD MOTORCRAFT WASHER PUMP THAT I INSTALLED IS NOW MANUFACTURED IN POLAND. THIS REPAIR COST ME $724.00 AND I DID MOST OF THE WORK MYSELF. ALL THE DEALER DID WAS INSTALL AND PROGRAM A NEW BCM MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310813February 22, 2020
STEERING
THE ELECTRONIC POWER STEERING ASSIST FEATURE FAILED WHEN I WAS 100 MILES FROM HOME.IT OCCURRED AFTER THE CAR WAS PARKED FOR ABOUT 2 HOURS. PRIOR TO THIS IT WAS WORKING OK. THIS HAS HAPPENED ONE TIME BEFORE. WHEN IT HAPPENED BEFORE I DISCONNECTED THE BATTERY AND CLEANED THE TERMINAL. I CHARGED THE BATTERY AND THE PROBLEM WENT AWAY FOR ABOUT A MONTH. TODAY I TOOK THE CAR TO A SERVICE CENTER AND HAD THE BATTERY REPLACED. THE PROBLEM DID NOT GO AWAY THIS TIME. I HAD TO DRIVE THE CAR BACK ON THE FREEWAY WITHOUT POWER STEERING ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310778February 22, 2020
POWER TRAIN, STEERING
POWER ASSIST FAILED WHILE DRIVING. COULD NOT TURN THE WHEEL PROPERLY. CAR STARTED SHAKING AND SOUNDED LIKE ENGINE WAS GOING TO FAIL. ONLY 108,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310781February 22, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE FAMILY HAS TAKEN ALL THREE OF OUR FORD VEHICLES TO THE SAME DEALERSHIP FOR SERVICE SINCE WE PURCHASED THEM AND THEY HAVE NOT TAKEN RECALL ACTION. THE FOCUS NOT ONLY HAS THIS RECALL BUT THE SHUDDER RECALL, THAT THE DEALER ADVISED THAT IT WOULD COST US $1,500 BECAUSE THE RECALL REQUIRES CLUTCH REPLACEMENT. WE RECEIVED NOTICES FOR THE TCM, SHUDDER/SHAFT SEALS, AND CPV WITH NO ACTIONS TAKEN. THE FAMILY'S RECORD IS THAT OUR MAINTENANCE SCHEDULE HAS BEEN CONSISTENT VISITS WITH THE DEALER'S ASSIGNED RETURN DATES AND NOTHING LESS. THE FAMILY SHOULD NOT HAVE TO PAY FOR A RECALL FOR THAT KIND OF MONEY. THAT AMOUNT SHOULD BE DOUBLED AND SUBMITTED TO US AS A DOWN PAYMENT ON A NEW FORD VEHICLE. WE ARE NOT LIKING WHAT SEXTON FORD TOLD US THOUGH WE HAVE BEEN NOWHERE ELSE FOR MAINTENANCE EXCEPT THEM SINCE DAY ONE! NOW, WE ARE BEING NOTIFIED OF NOTHING BEING DONE IAW WHAT SUPPOSED TO HAD BEEN DONE ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310512February 21, 2020
FUEL/PROPULSION SYSTEM
AFTER I HAVE PUT GAS IN MY CAR AND TRY TO TURN IT BACK ON I HAVE TROUBLE TRYING TO TURN IT BACK ON. IT DOESN'T WANT TO CRANK BACK UP. IF I LEAVE IT RUNNING WHILE I AM GETTING GAS, IT REVS UP, THEN SHAKES LIKE IT WILL SHUT OFF. WHEN I LEAVE THE GAS STATION MY CAR FEELS LIKE IT IS STALLING AND MIGHT SHUT OFF WHILE I AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310271February 20, 2020
POWER TRAIN
MY CAR HAS A HARD TIME CHANGING GEARS, WHEN STOPPED IS WILL BE DELAYED ON MOVING FORWARD.. I WAS TRYING TO PULL OUT ON A BUSY STREET AND MY CAR WAS VERY SLOWLY TO ACCELERATE AND MOVE FORWARD AND THEN IT HAD A DIFFERENT SOUND COMING FROM THE TRANSMISSION AREA AND IT SPUTTERED AND THEN KIND OF SKIPPED A LITTLE FORWARD, THIS IS DANGEROUS BECAUSE IT CAN CAUSE OTHER PEOPLE TO POSSIBLY BE HIT BY ONCOMING TRAFFIC IF THEY'RE TRYING TO PULL OUT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310291February 20, 2020
FUEL/PROPULSION SYSTEM
SAME ISSUE WITH FUEL TANK DEFORMATION. OCTOBER 2018 WAS THE RECALL. ABOUT 1 YEAR AGO GREENWAY FORD HAD THE CAR FOR THE WHOLE DAY AND STATED THEY FIXED IT BUT NOW I RECEIVED A LETTER STATING THE RECALL FIXING WAS INCOMPLETE AND THE RECALL STATES IT IS INCREASED RISK FOR A CRASH DUE TO STALLING OF THE ENGINE. SEPTEMBER 2017 SHIFTING CLUTCH FAILED AND WAS NOT INFORMED AUGUST 7 2017 TRANSMISSION SHUTTERING NOW THERE IS A FUEL TANK DEFORMATION THE CAR SHAKES ALOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310346February 20, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHUDDERED ABNORMALLY WHILE ATTEMPTING TO MOVE FROM A STOPPED POSITION. THE VEHICLE WAS TAKEN TO BELL FORD LOCATED AT 2401 W BELL RD, PHOENIX, AZ 85023, WHERE SOME UNKNOW REPAIRS WERE PERFORMED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS THEN TAKEN TO BABBITT FORD LOCATED AT 11 N VERDE ST, FLAGSTAFF, AZ 86001, AND WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO BABBITT FORD WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DEFECTIVE RING IN THE TRANSMISSION WHICH NEED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310373February 20, 2020
POWER TRAIN
CLUTCHES ON CAR HAVE BEEN REPLACED A FEW TIMES DUE TO THE RECALL ON CLUTCHED, TRANSMISSION COMPUTER GOT CHANGED ABOUT 2-3 MONTHS AGO DUE TO DEFECT. A WEEK AGO WHILE DRIVING THE CAR AT FREQUENT STOP AND GO TRAFFIC (ABOUT 1HR0 THE CAR SEND A TRANSMISSION OVERHEATING WARNING TURN OFF CAR FOR 5 MINUTES. I STOPPED FOR 215 MINUTES AND DROVE AGAIN FOR 10 MINUTES AND CAR GIVE ME THE SAME MESSAGE AGAIN. FORD SAID THERE IS NOTHING WRONG WITH THE CAR. THAT THE PROBLEM IS MY DRIVING HABITS THAT MAKE CLUTCHED TO OVERHEAT? NEVER HAD SIMILAR PROBLEM WITH MY OTHER CARS. THIS HAPPENED TO ME AT THE BORDER WIT MEXICO TYING TO CROSS. I HAD CARD INFRONT, IN THE BACK AN LEFT SIDE OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310007February 19, 2020
AIR BAGS
THE AIR BAG LIGHT IS ON AND COME AND GOES THIS CAR HAS NEVER WRECKED OR IN ANY DAMAGE TO IT. NOTHING WAS EVECTIVTED TO MAKE THE LIGHT COME ON AND STAY ON. I HAVE BEEN INFORMED TO GET IT RELPACED ASAP DUE TO THE FACT IF CAN GO OUT ANY SEC. I AM A SINGLE PARENT AND CAN NOT GO AND REPLACED A PART THAT SHOULD HAVE NO RESULT FROM MYSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310038February 19, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT STATED THAT THE WARNING LIGHT WAS NOT ILLUMINATED AFTER THE VEHICLE WAS RESTARTED. IN ADDITION, AFTER STARTING THE VEHICLE, THE STEERING WHEEL CEASED. THE CONTACT STATED THE VEHICLE WAS ABLE TO BE DRIVEN HOWEVER, THE STEERING WHEEL WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO CORWIN FORD OF SPRINGFIELD 3241 S GLENSTONE AVE, SPRINGFIELD, MO 65804, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310135February 19, 2020
POWER TRAIN
THE CAR HESITATES WHEN ACCELERATING AND THEN LURCHES FORWARD WHEN IT FINALLY ENGAGES. THE CAR VIBRATES AND SHUTTERS AND FEELS LIKE IT IS GOING TO STALL. WHEN I CHANGE LANES ON THE FREEWAY IT DOES NOT RESPOND AND FEELS LIKE THE ENGINE IS REVVING AND THEN IT KICKS IN AND JUMPS FORWARD. THIS ALSO HAPPENS WHEN I AM SITTING IN TRAFFIC. I HAVE TO GIVE LOTS OF ROOM IN FRONT OF ME BECAUSE WHEN I PRESS THE ACCELERATOR IT DOESN'T GO AT FIRST AND THEN LURCHES FORWARD. I'M AFRAID OF GETTING IN AN ACCIDENT. SOMETIMES WHEN I TURN CORNERS IT ALSO SHAKES AND FEELS LIKE IT IS GOING TO STALL. I HAVE HAD THE CLUTCH/TRANSMISSION REPLACED THREE TIMES SO FAR IN THE 28 MONTHS OF OWNERSHIP. FORD REFUSES TO BUY MY CAR BACK EVEN THOUGH THEY KNOW IT IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310140February 19, 2020
ENGINE
I SAW THAT THERE WAS A CUSTOMER SATISFACTION PROGRAM (17B32) THAT STATS THAT THE MODEL CAR MADE IN A SPECIFIC PLANT AND WITHIN A CERTAIN TIME FRAME WERE MADE WITH THE WRONG HEAD GASKET THAT WILL END UP FAILING, I CHECKED WITH THE FORD CUSTOMER SUPPORT AND THEY CONFIRMED THAT MY VEHICLE WAS EFFECTED SINCE IT WAS MADE AT THAT TIME. THE VEHICLES VIN DOESN'T SHOW ANY RECALL AND THEY SAID I WOULD RECEIVE ONE BUT NEVER DID, THE RECALL WAS TO EXPIRE IN MAY 31 2019 AND MY VEHICLE CANT BE INSPECTED UNDER THE RECALL UNLESS I PAY FOR IT OUT OF POCKET SINCE IT EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310191February 19, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE EXCESSIVE VACCUUM MAY RESULT IN AN ENGINE STALL WHILE DRIVING, WITHOUT WARNING AND WITHOUT THE ABILITY TO RESTART THE VEHICLE, INCREASING THE RISK OF A CRASH. VERY DANGEROUS. CONSTANTLY BATTLING WITH THIS CAR DAILY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11310210February 19, 2020
POWER TRAIN
THE CAR BEGAN HAVING TROUBLES SHIFTING AROUND 10-15 MPH. IT WOULD SHAKE/RATTLE AND WOULD STRUGGLE GETTING INTO THE NEXT GEAR. AROUND 20 MPH, THERE WOULD BE A GRINDING SOUND. THIS OCCURRED FOR ABOUT A WEEK BEFORE I HAD IT CHECKED BY A MECHANIC. THEY INFORMED ME THE CLUTCH AND TRANSMISSION ARE GOING OUT AND THIS IS A COMMON PROBLEM WITH THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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