Ford Focus Complaints

22,326 consumer complaints on file.

#11309008February 13, 2020
POWER TRAIN
HAVE HAD SAME CLUTCH AND TRANSMISSION PROBLEMS AS THE MODELS UNDER RECALL, BUT MY CAR WAS MANUFACTURED A FEW MONTHS AFTER COVERED MANUFACTURER DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309032February 13, 2020
POWER TRAIN
CAR SHUDDERS AND SHAKES AT HIGH SPEED. IT DOES NOT GO INTO GEAR AND RPMS ARE OVER 6500. I MUST STEP ON BRAKE TO GET CAR TO SHIFT GEARS. CAR COMPLETELY LOST POWER ON FREEWAY TWICE AT 55 MPH. CAR WAS TOWED TO DEALER AND TRANSMISSION CONTROL MODULE WAS REPLACED. TRANSMISSION HAS BEEN REPLACED FIVE TIMES. CAR MAKES CRANKING NOISES IN REVERSE. CAR ROLLS BACKWARDS WHEN TAKING OFF BRAKE ON HILL AND WOULD HIT SOMEONE IF THEY WERE BEHIND ME. CAR MAKES CRANKING NOISES ON STREETS AND WHEN ENGINE IS OFF AND KEY IS TAKEN OUT OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309042February 13, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE DEALER DIAGNOSED VEHICLE WITH DEFECTIVE POWER STEERING NEEDING AN INTERIOR GEAR REPLACEMENT THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE HAD TO BE REPAIRED OUT OF POCKET THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME VERY HARD. THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING FOR APPROXIMATELY TWO YEARS. THE POWER STEERING ASSIST FAILURE ILLUMINATED EVERY TIME THE VEHICLE WAS TURNED ON. THE VEHICLE WAS TAKEN TO THE SHOTTENKIRK FORD JASPER (868 GEORGIA 515, JASPER, GA,30143) TWICE, THEY DETERMINED INTERIOR GEAR REPLACEMENT NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309060February 13, 2020
STEERING
THE ELECTRONIC STEERING RACK HAS LOCKED UP AND THE VEHICLE WILL NOT TURN WITH OUT FORCING THE STEERING WHEEL. THIS HAPPENED LUCKILY AS WE MADE A SHARP TURN INTO A PARKING SPOT AND NOT DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308693February 12, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
HERE IS ANOTHER PICTURE. THIS IS THE ELECTRICAL CONNECTION TO THE WASHER FLUID PUMP. FLUID LEAKS OUT OF THE ELECTRICAL CONNECTIONS TO THE PUMP AND GETS PUSHED THROUGH THE WIRING LOOM AND THE FLUID LEAKS ONTO THE BODY CONTROL MODULE CAUSING CORROSION AND FAILURE OF THE BCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308698February 12, 2020
FUEL/PROPULSION SYSTEM
WELL WHEN DRIVING MY CAR FOR A WHILE MORE THEN A HOUR OR SO I WOULD RANDOMLY STOP I. THE MIDDLE OF THE FREEWAY PRETTY MUCH IF YOUR PUSHING THE GAS IT'S LIKE PUSHING THE BRAKE THE FUEL WOULDN'T GO TO THE CAR TO MQKE IT MOVE I HAVE TO IMMEDIATELY TURN MY CAR OFF I WAS SCARED IT WOULD BREAK THE ENGINE OR SO THING IT WAS UNSAFE CAUSE IT WAS ON THE FREEWAY SO I COULD OF GOTTEN HIT FROM THE BACK I'VE TAKEN IT TO THE FORD DEALERSHIP CAUSE THEY SAID IT WAS THE RECALL ON MY CAR BUT I'VE TAKEN IT 3 TIMES NOW AND THEY TELL ME THEY CAN'T FIND THE PROBLEM IT'S GETTING FRUSTRATING CAUSE THEY ACT LIKE THEY DON'T CARE ALL THEY WORRY ABOUT IS GETTING THERE LOANER CAR BACK THEY DON'T CARE ABOUT THE SAFETY OF THERE CUSTOMERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308705February 12, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO (AL PACKER LINCOLN 1550 N MILITARY TRL, WEST PALM BEACH, FL 33409) WHERE THE VEHICLE WAS PARTIALLY REPAIRED UNDER WARRANTY. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE FOR THE COMPLETION, BECAUSE THE VEHICLE HAD EXCEEDED 100,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, THE DEALER INFORMATION WAS CONFIRMED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308768February 12, 2020
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWN A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO HESITATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 52,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308830February 12, 2020
FUEL/PROPULSION SYSTEM
CAR STALLED MULTIPLE TIMES 3 DAYS IN A ROW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308866February 12, 2020
FUEL/PROPULSION SYSTEM
I BROUGHT MY CAR IN FOR THE PURGE VALVE AND FUEL TANK DEFORMATION RECALL. IT WAS CHECKED AND DETERMINED TO BE FINE; BUT 30-45 DAYS AFTER MY CHECK ENGINE LIGHT CAME ON AND IT BEGAN STALLING WHEN STARTING, ESPECIALLY AFTER I WOULD FILL UP MY GAS TANK. THE INITIAL RECALL SAID IT WOULD REPLACE FAULTY PURGE VALVES RELATED TO THE RECALL BUT SINCE MY CAR WAS CHECKED ALREADY THAT I HAD TO PAY FOR THE REPAIR. MY SPOUSE ALSO HAS FORD FOCUS AND HIS WAS RECALLED A SECOND TIME FOR THE PURGE VALVE BUT MINE WAS NOT INCLUDED IN THE SECOND RECALL. I THINK IT HAD BEEN MALFUNCTIONING FOR YEARS. AFTER I PAID FOR THE PURGE VALVE REPLACEMENT MY MPG WENT FROM 26MPG TO 32MPG ON THE SAME DRIVING PATTERNS I'VE ALWAYS HAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308869February 12, 2020
WHEELS
MY CAR BEGAN MAKING REALLY LOUD HUMMING THAT GOT LOUDER AS I DROVE FASTER. ON OCCASION I WOULD FEEL IT 'SLIP' AT HIGH SPEEDS BUT I KNEW IT WASN'T THE TRANSMISSION. IT TURNED OUT THAT ALL 4 SETS OF THE WHEEL BEARINGS WERE LOCKING UP . BECAUSE THE BEARINGS ARE SUPPOSED TO BE IN A SEALED ENVIRONMENT THEY SHOULDN'T HAVE BEEN EXPOSED TO THE ELEMENTS FOR ONE, AND I HAD TO REPLACE THE ENTIRE WHEEL HUB FOR ALL 4 SINCE THE BEARINGS ALONE ARE NOT SERVICEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308409February 11, 2020
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
THIS IS IN REGARDS TO MY 2014 FORD FOCUS. WHEN PARKING THE VEHICLE THE ENGINE WILL NOT SHUT OFF, EVEN WITH THE KEY OUT OF THE IGNITION! FAULTY WASHER FLUID PUMP LEAKS INTO ELECTRICAL CONNECTOR FOR WASHER PUMP AND WASHER FLUID GETS PUSHED INTO WIRING LOOM PAST THE FIREWALL AND DOWN INTO THE BCM( BODY CONTROL MODULE) CONNECTOR PART C2280D. THE WASHER FLUID THEN RUNS FROM THE CONNECTOR ONTO THE MALE PINS OF THE BCM CORRODING THE PINS AND SHORTING OUT THE BCM. THIS CAUSES THE VEHICLE TO EXHIBIT MANY FAULTS, THE WORST ARE THE VEHICLE NOT STARTING OR AS IN MY CASE, THE VEHICLE WOULD NOT SHUT OFF AND CONTINUES TO RUN EVEN WITH THE KEY OUT OF THE IGNITION. FORD RECALLED 433,000 VEHICLES FOR ENGINES THAT DON'T SHUT OFF BUT MY VEHICLE WAS NOT CAPTURED IN THE "BUILD DATE" FOR THE RECALL. I BELIEVE I MISSED THE RECALL BY WEEKS OR A MONTH AT MOST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308452February 11, 2020
POWER TRAIN
MY CAR LOOSES POWER THE RPM GAUGE WILL GO TO THE RED AND DROP BACK DOWN WHILE THE VEHICLE IS IN DRIVE IN MOTION LIKE ITS IN NEUTRAL THEN THE CAR BEGINS TO SLOW DOWN AND WHEN THE RPM GAUGE DROPS IT DRIVES NORMAL. I WAS ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308468February 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, MAKING A RIGHT TURN TO GO UP A HILL, THE VEHICLE SHUDDERED AND LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE ROLLED BACKWARDS DOWNHILL AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO (NORTH COUNTY FORD LOCATED AT 450 W VISTA WAY, VISTA, CA 92083 760) 945-9900) WHERE IT WAS DETERMINED THAT THE CLUTCH AND CLUTCH LEVER FOR THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308487February 11, 2020
FUEL/PROPULSION SYSTEM
MY CAR EXPERIENCES STALLED AND DIFIFFICULTY TRANSITIONING TO START AT STOPLIGHTS. IT STALLS WHEN I PUT GAS IN, AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308398February 11, 2020
FUEL/PROPULSION SYSTEM, STEERING
MY CHECK ENGINE LIGHT IS ON AND THE CODE THAT WAS READ IS P1450. THE WHEEL LOCKED ON ME ON TWO SEPARATE OCCASIONS. I WAS UNABLE TO MAKE A TURN WHILE GOING ACROSS TRAFFIC TO GET TO THE OTHER SIDE OF THE MEDIAN AND HAD TO COMPLETELY TURN THE CAR OFF AND START IT AGAIN FOR IT TO UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308111February 10, 2020
POWER TRAIN
AT TAKING OFF AT A RED LIGHT MY CAR STUTTERS AND SHAKES AND IT'S WORSE WHEN GOING UPHILL IT FEELS LIKE IT'S GOING TO STALL ON ME IN THE MIDDLE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308152February 10, 2020
ENGINE, POWER TRAIN
VEHICLE PURCHASED AUGUST 30, 2012. TWO RECALLS FOR POWER SHIFT SIX SPEED AUTO TRANS,CLUTCH SHUDDER. TAKEN IN BOTH TIMES IN ACCORDANCE WITH WARRANTY AND RECALL INSTRUCTIONS. IN BOTH INSTANCES VEHICLE WAS NEVER FIXED BASED ON SAFETY CODES AND INSTRUCTIONS. CONTACTED FORD MOTOR AND DEALERSHIP. IN BOTH INSTANCES COMPLIANCE WAS REFUSED. LAST BREAKDOWN, JAN. 2020, REGARDING RECALL WAS DENIED DUE TO CLAIMS THAT VEHICLE WAS NOT PROPERLY WARRANTED. TOOK VEHICLE TO DEALER FOR RECALL ISSUE AGAIN, AND WAS TOLD VEHICLE WAS NOT WARRANTED FOR CLUTCH AND UNSAFE TO OPERATE. I BELIEVE THE VEHICLE WAS NEVER SAFE TO DRIVE! THEREFORE, NOT ONLY DO I NOT HAVE THE FUNDS TO FIX THE ORIGINAL RECALL, BUT I DO NOT HAVE ANY VEHICLE OR ACCESS TO A VEHICLE. RECALLS ARE NOT EVER TO BE THE RESPONSIBILITY OF THE CONSUMER, ESPECIALLY WHEN VEHICLE WAS NOT PROPERLY BROUGHT UP TO CODES AND STANDARDS IN THE FIRST PLACE. ALL ATTEMPTS TO NEGOTIATE A CIVIL OUTCOME HAVE FAILED, AND NOW FORD HAS COMPLETELY LOCKED ME OUT OF ALL ACCESS TO ANY REPS. AND/OR UPPERS AUTHORITY SUPERVISORS, THUS FORCING ME TO FILE THIS COMPLAINT, WHICH I HOPE RESOLVES THIS ISSUE AND PREVENTS ME FROM OBTAINING LEGAL REPRESENTATION. AS A SIDE NOTE, IF FORD OR WOLTZ AND WIND REFUSES TO MAKE THIS WRONG, RIGHT - I WILL ALSO BE MOVING FORWARD TO THE ATTY GENERAL AS WELL AS CONSUMER AFFAIRS. I THOUGHT IT WAS ONLY FAIR TO BOTH PARTIES (INCLUDING YOURSELF) TO LET YOU KNOW ALL COPIES FROM THIS AND ANY OTHER DECISIONS AND/OR CORRESPONDENCE WILL BE COPIED AND FORWARDED TO SAID ENTITIES NAMED. IF THAT DOESN'T GUARANTEE ME A TOTAL RESOLVE, I WILL THEN CONTACT AN ATTORNEY AND FILE A CIVIL SUIT-WHICH ON THE COMMONWEALTH CLEARLY STATES .. .I AM ALSO ELIGIBLE TO BECOME PART OF THE CLASS ACTION SUIT AGAINST FORD. I HAVE UNTIL FEB.20, 2020 AND I AM INVOLVED IN THAT ALSO. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308278February 10, 2020
ENGINE, POWER TRAIN
ON MY WAY FROM WORK WENT TO LEAVE AND PRESS GAS PADDLE CAR. ACT LIKE IT SPEED UP HILL . CAR START STUTTERING MAKING A GRINDING NOISE JERKING. GOT HALF WAY HOME IT START SMOKING. . WHEN I FIRST BOUGHT CAR I HAD TO PUT IN SHOP BECAUSE OF TRANSMISSION PROBLEMS IT ONE THING AFTER ANOTHER IVE DONE ALREADY HAD SEVERAL RECALLS DONE ON IT. NOW ITS GIVEN ME MORE PROBLEMS. ALWAYS ON THE HIGH WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308280February 10, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE ISSUE I HAVE IS WITH COMMUNICATION FROM THE MANUFACTURER. FORD HAS COMPLIED WITH THE LAW AND SENT ME A HARD COPY LETTER IN THE MAIL. HOWEVER, THEIR ONLINE COMMUNICATION IS NOT AS GOOD AND IS DOWNRIGHT MISLEADING. WHILE LOGGED INTO THEIR WEBSITE, YOU CAN ACCESS A RECALL PORTAL AND SEE IF YOUR VEHICLE HAS ANY OPEN RECALLS. CURRENTLY, THE INFORMATION ON THIS PART OF THEIR WEBSITE IS FALSE. AS YOU CAN SEE FROM THE FIRST PHOTO, THE FORD WEBSITE CLAIMS I HAVE NO OPEN RECALLS. THIS INFORMATION IS NOT CORRECT AND IS CONTRADICTED BY FORD'S OWN HARD COPY LETTER THEY MAILED TO ME. IN THE SECOND PHOTO YOU CAN SEE THAT THE NHTSA WEBSITE ALSO CONTRADICTS THE FORD WEBSITE. CONSIDERING THAT MOST PEOPLE USE ONLINE AND DIGITAL SERVICES MORE FREQUENTLY THAN PHYSICAL MAIL, IT IS VERY IMPORTATION THIS INFORMATION IS UP-TO-DATE. AS I SAID BEFORE, FORD DID COMPLY WITH THE LAW BY SENDING ME A LETTER IN THE MAIL. HOWEVER, THEY FAILED TO KEEP WITH THE SPIRIT OF THE LAW BY NOT UPDATING THEIR WEBSITE. THIS MAY BE AN ATTEMPT TO PURPOSEFULLY MISLEAD CONSUMERS INTO THINKING THERE IS NOTHING WRONG WITH THEIR VEHICLE. THIS TYPE OF INCORRECT INFORMATION, WHETHER DONE INTENTIONALLY OR INCOMPETENTLY, IS DANGEROUS TO THE PUBLIC. REGULATIONS SHOULD BE MODERNIZED TO REQUIRE MANUFACTURERS TO KEEP THEIR DIGITAL AND ONLINE INFORMATION AS UP-TO-DATE AS THEIR HARD COPY MAILINGS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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