Ford Focus Complaints

22,326 consumer complaints on file.

#11309819February 18, 2020
POWER TRAIN
WHEN THE VEHICLE IS PUT IN DRIVE AND YOU TAKE OFF THERE IS A LOT OF SHUDDERING IN AS MUCH AS THE VEHICLE WILL HESITATE SO MUCH THAT NOW THAT THE HESITATION ALMOST CAUSED A WRECK; SEVERAL TIMES. THERE IS ALSO A LOUD GURGLING SOUND GOING ON IN THIS PROCESS. SUPPOSEDLY A MECHANIC LOOKED AT IT WHO WAS ONCE A FORD MECHANIC WHERE HE STATED THERE IS NOTHING WRONG WITH THE CAR OR TRANSMISSION. THEY WERE MADE LIKE THIS. THIS IS NOT A SAFE CAR TO DRIVE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309942February 18, 2020
FUEL/PROPULSION SYSTEM
I HAVE BEEN CALLING MY LOCAL FORD DEALERSHIP (TAMIAMI FORD IN NAPLES, FLORIDA) TO SCHEDULE AN APPOINTMENT FOR RECALL 18S32 FOR MONTHS NOW AND THEY STILL HAVE NOT SCHEDULED AN APPOINTMENT WITH ME. THE SERVICE DEPARTMENT TAKES DOWN MY INFORMATION AND TELLS ME THEY WILL CALL ME BACK TO SCHEDULE AN APPOINTMENT, AND THEN TO REPEAT ALL MY INFORMATION AGAIN TO A VOICE MESSAGE. I HAVE NEVER RECEIVED A CALL BACK TO SCHEDULE AN APPOINTMENT. I HAVE CALLED AND ASKED TO SPEAK TO THE SERVICE MANAGER SEVERAL TIMES, ALWAYS GETTING VOICEMAIL SAYING HE IS CURRENTLY ON A CALL WITH A CUSTOMER AND WILL CALL ME BACK URGENTLY. I HAVE LEFT SEVERAL MESSAGES ON THE SERVICE MANAGERS VOICEMAIL. THE SERVICE MANAGER HAS NEVER CALLED ME BACK. THIS HAS BEEN ONGOING SINCE AUGUST 2019 AND I AM RECEIVING LETTERS FROM FORD REMINDING ME I HAVE A RECALL AND TO GET IT FIXED WITH MY LOCAL DEALERSHIP, WHILE I LITERALLY CANNOT SCHEDULE AN APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309956February 18, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WITH THE FUEL LEVEL BELOW TANK, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO (TALLAHASSEE FORD LINCOLN 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301 (850) 877-1171) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE STILL PERSISTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309967February 18, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING AT A SPEED OF 65MPH AND MY FORD FOCUS DISPLAYED A YELLOW WRENCH AND A STOP SAFELY NOW TRIANGLE, THE CAR LOST POWER AND THE STEERING WHEEL LOCKED UP. I WAS ALMOST REAR ENDED AND FOUGHT WITH THE CAR TO COAST TO THE SIDE OF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310004February 18, 2020
POWER TRAIN
THE TRANSMISSION STARTED TO HESITATE SHIFTING THEN WOULDNT GO PAST THIRD SHIFT AND THEN COMPLETELY STOPPED WORKING WHILE DRIVING ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309586February 17, 2020
FUEL/PROPULSION SYSTEM
CAR WILL NOT START...I WAS DRIVING AND THE ENGINE IS ACTING LIKE IT NEEDS FUEL WHEN THERE IS GAS IN THE TANK. I HAD THE PCV AND COAL.XANASTER REPLACED EXCEPT THE GAS TANK FORD STORE SAYS GAS TANK IS NOT DEFORMED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309639February 17, 2020
STEERING
SOMETIMES WHEN I'M BACKING UP, THE POWER STEERING QUITS AND I CAN'T TURN THE WHEEL, WHICH CAN RESULT IN A CRASH. I HAVE TO TURN THE CAR OFF AND BACK ON AGAIN, ONE OR MORE TIMES BEFORE IT WILL WORK. SO, WHILE I HAVE NO POWER STEERING, I'M IN THE MIDDLE OF ROAD, BLOCKING TRAFFIC, AND HOPING I DON'T GET HIT FROM ANOTHER VEHICLE. THIS IS A SERIOUS ISSUE.!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309668February 17, 2020
STEERING, UNKNOWN OR OTHER
IVE HAD ISSUES WITH THE STEERING WHEEL SINCE I 1ST GOT THE CAR. IN THE BEGINNING IT WOULD LIKE A COUPLE MINUTES AND THEN BE FINE. I NOTICED IT WHEN IT WAS SUPER COLD OR EVEN JUST KIND OF COLD. THERE HAVE BEEN A COUPLE OF TIMES WHEN THE WEATHER WAS FINE AND THE STEERING WAS STILL VERY HARD TO TURN. ID HAVE ISSUES IN THE MORNING BY THE TIME I LEFT THE PARKING LOT IT WAS FINE AND WHEN I GOT IN MY CAR AFTER WORK THE SAME THING (WITH IN A FEW MINUTES WAS FINE). I'VE TAKEN MY CAR IN MANY TIMES BUT THEY COULD NEVER FIGURE OUT AN ISSUE. NOW ITS 2020 AND ITS BEEN "OUT" SINCE THURSDAY TODAY IS MONDAY AND I JUST HAD IT TOWED TO THE CAR DEALER SHIP. EVERY TIME THIS ISSUES OCCURRED MY CAR WAS IN PART I NEVER GOT A WARNING MESSAGE UNTIL TODAY. IVE ALWAYS BEEN AT HOME OR AT WORK WHERE MY CAR HAS SAT FOR A FEW HOURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309463February 16, 2020
STRUCTURE:BODY, POWER TRAIN
VEHICLE TRANSMISSION JERKY - MORE NOTICEABLE A FEW WEEKS AFTER PURCHASE FROM FORD DEALERSHIP VA BEACH FORD APRIL/MAY 2016. DEALER SAID IT HAD TO LEARN DRIVING STYLE, THEY ALSO UPDATED SOME SOFTWARE IN 2016 - PROVIDED NO DOCUMENTATION FOR UPDATE - AFTER UPDATE CAR SEEMED QUIETER. ALMOST 1.5YEARS LATER THE VEHICLE CUT OFF ON A BACK ROAD WITH MY HUSBAND AND 5 YEAR OLD DAUGHTER WHILST IN MOTION. TOOK IT TO A FORD DEALER OVERSEAS WHERE WE ARE STATIONED. IN OCTOBER 2017 THEY SWITCHED THE TCM BOX, CAR WORKED WAY BETTER. AS OF JANUARY 2020, THE SHUDDER/JERKING HAS RETURNED AND WE ALSO NOW HAVE DOOR LOCK ACTUATOR FAILURE, WE HAD ONE BEFORE WE FOUND OUT IT WAS A WARRANTY REPAIR ISSUE AND HAD A LOCAL MECHANIC REPAIR ONE OF THE REAR ONES. WAS DRIVING AND FOR SOME REASON THE DRIVER'S SIDE LOCK WOULD NOT HOLD TO CAR FRAME. DEALER HAD TO ORDER THE LOCKS TO REPLACE ON TWO FRONT DOOR POSITIONS. NOT SURE WHY THEY ARE NOT REPLACING ALL THE LOCKS. WE HAVE ALSO TOLD FORD USA, FORD USA EUROPE REPRESENTATIVE AND FORD ITALY ABOUT THE SHUDDERING RETURNING AND THEY ALL SENT US BACK TO ONE OF THE OTHER PARTIES. I BELIEVE THEY DON'T CARE ANYMORE SINCE THEY ARE IN THE HOLE. WHEN WE ASKED FORD USA FOR ASSISTANCE TOLD US THAT MILITARY AUTOSOURCE WOULD ASSIST IN ALL SERVICE RELATED ISSUES. EVEN MILITARY AUTOSOURCE HAS BACKED OUT OF TRYING TO LIFT A FINGER TO ASSIST SINCE THIS TRANSMISSION ISSUE IS BIGGER THAN THEM. LOOKS LIKE THEY HAVE ESSENTIALLY BEGAN TO CUT TIES WITH ANY CAR CUSTOMER OWNERS IN THE USA MARKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309504February 16, 2020
SEATS, VISIBILITY/WIPER
PURCHASED THE CAR USED IN 2014 WITH APPROXIMATELY 26,000 MILES FROM SCHULTZ FORD ROUTE 304, BARDONIA, NY FOR ABOUT $18,000. IN 2017 IT WAS NOTICED THAT DURING RAINING WATER WAS ENTERING THE CAR INTERIOR ABOVE THE LEFT WINDOW ONTO THE DRIVER'S SEAT AND ONTO THE FRONT LEFT FLOOR MAT WHERE IT WOULD POOL. SUBSEQUENTLY THE INTERIOR WETNESS WAS HEAVIER AS THE RAIN WAS HEAVIER WHETHER CAR IS PARKED OR IN MOTION. THE WATER NEEDED TO BE SOAKED UP WITH TOWELS AND SPONGES AS NECESSARY. THEN AN APPOINTMENT WAS MADE WITH SCHULTZ DEALERSHIP AND REPAIR TO REMEDY THE PROBLEM. THE APPOINTMENT WAS MADE WITH 'THE WATER MAN' ON A MONDAY THAT HE WAS SCHEDULED TO BE AT SCHULTZ'S FORD DEALERSHIP (ONCE OR TWICE A MONTH). THE LEAK WAS FIXED BY THE WATER MAN FOR $265 WHO USED TOOLS TO RE-EMERGING OUT MOSTLY TREE AND PLANT DEBRIS THAT FELL ON THE CAR AND SOMEHOW ENTERED THE DRAINING CHANNELS THAT ALLOW THE ENTERING RAIN WATER TO DRAIN THROUGH THE ROOF AND DOORS TO THE GROUND. I ASKED THE SUPERVISOR OF THE SCHULTZ SERVICE CENTER WHY THE CAR HAD A LEAKING PROBLEM AND WHY ISN'T THERE RECALL FOR THE PROBLEM, AND WHAT CAN I DO TO ELIMINATE OR ALLEVIATE THE PROBLEM. HIS SNIDE RESPONSE WAS 'PARK YOU CAR IN A GARAGE WHEN NOT DRIVING!' AFTER THE LEAK WAS TENDED TO BY SCHULTZ DEALERSHIP THE LEAKS WERE GREATLY MINIMIZED , BUT THEY SLOWLY RETURNED OVER MONTHS AND MONTHS UNTIL NOW THEY ARE AS BAD AS THEY WHEN WE FIRST HAD THE 'WATER MAN' REMEDIATE THE PROBLEM TEMPORARILY. THIS VEHICLE SAFETY COMPLAINT IS BEING MADE TO ALERT THE AGENCY TO THIS PROBLEM IN THE 2012 FORD FOCUS CAR, AND TO ASK YOU TO SEE IF THERE IS A SYSTEMATIC SAFETY PROBLEM IN WATER LEAKAGE FOR THIS FORD MODEL THAT SHOULD RESULT IN A RECALL FOR THIS MODEL. THERE IS A GREAT DANGER THAT THIS CONTINUAL LEAKAGE PROBLEM COULD CAUSE MICROBE AND MOLD PROBLEMS DUE TO MOISTURE ACCUMULATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309540February 16, 2020
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT AND WAS INJURED ON FEB. 1, 2020. I WAS DRIVING ON STRAIGHT AWAY WHEN AND AN SUV TURNED IN FRONT OF MY VEHICLE AT HIGH SPEED. MY FORD FOCUS STRUCK THE SUV DRIVER SIDE DOOR AND MY FORD FOCUS RIGHT SIDE BUMPER GOT STUCK UNDER THE SUV DRIVER SIDE DOOR. MY AIRBAGS IN MY FORD FOCUS DID NOT DEPLOY, BUT THE SUV AIRBAGS DID DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11309427February 15, 2020
SERVICE BRAKES
THE HYDRAULIC BRAKE CONTROL UNIT APPARENTLY STUCK OPEN AND RESULTED IN EXTENDED BRAKE PEDAL TRAVEL. I WAS SLOWLY TURNING AND THE RT WHEEL WENT OVER THE END OF A DRIVEWAY ABOUT 2 INCHES HIGH. I HAD IT REPAIRED AT A FORD DEALER WHO APPARENTLY WAS NOT FAMILIAR WITH THIS PROBLEM AND COST ABOUT $1100. I HAVE RECEIPTS AND CORRESPONDENCE.IT OCCURRED 9/24/18 WITH 31,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309310February 15, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE ROAD AND GAS PEDDLE GET STUCK AND SOMETIMES WONT PUSH DOWN TO GO SOMETIMES WHILE ON THE HIGHWAY THE HEADLIGHTS AND ALL LIGHTS FLICKER ALL THE TIME WHEN I HAVE THEM ON AT NIGHT GOTTIN PULLED OVER A COUPLE OF TIMES TOOKIN IT TOO THE SHOP AND THEY SAID EVERYTHINGS OK ON HIGHWAY 36 BETWEEN BROOKFIELD AND CHILLICOTHE MO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309386February 15, 2020
POWER TRAIN
I HAVE ABOUT 98000 MILES ON MY 2012 FOCUS AND I JUST HAS A MESSAGE WARNING ME OF TRANSMISSION ISSUES. BEFORE THE WARNING THERE WERE NO PROBLEMS SHIFTING BUT AS SOON AS THE WARNING CAME ON IT HAS A HESITATION IN THE GEAR SHIFTS. AFTER I TURNED THE CAR OFF AND BACK ON IT HAD NO ISSUES SO I CHANGED IT TO MANUAL SHIFT AND I HAD NO MORE ISSUES FOR THE TIME BEING BUT I LOOKED UNDER THE CAR AND THERE IS A VERY LIGHT DRIP AROUND THE POINT THAT THE TRANSMISSION MEATS THE ENGINE SO IM GUESSING IT IS THE COMMON ISSUE OF BAD SEALS AND A CONTAMINATED CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309397February 15, 2020
ENGINE, UNKNOWN OR OTHER
WHEN I MAKE A STOP AND TRY TO MOVE THE VEHICLE, I FEEL VIBRATIONS, LOST OF POWER. I DID NOT KNOW THAT FORD RECALLED THE VEHICLE TO SOLVE THE PROBLEM. I JUST CALLED BUT FORD REFUSE TO FIX. THE AGENT TO WHOM I SPOKE, SAID THAT THE MILEAGE IS ABOVE 100 000 MILES. THE CURRENT MILEAGE IS 173 000 MILES BUT I HAVE BEEN DRIVING WITH THIS PROBLEM FOR LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309152February 14, 2020
POWER TRAIN
I HAVE HAD NOUMOROUS ISSUES REGARDING THE TRANSMISSION. THE VEHICLE SHUT OFF WHILE DRIVING, LOSING ALL POWER TRYING TO ACCELERATE, SHUTTERS REALLY BAD WHEN SHIFTING, THE TRANSMISSION LIGHT COME ON RANDOMLY AND SHUTS OFF BEFORE I CAN GET IN TO THE DEALERSHIP TO HAVE IT CHECKED OUT, AND WHEN THEY LOOK AT IT THEY TELL ME IF THE LIGHT ISN'T ON THEY CAN'T DIAGNOSE IT. NOW MY WARRANTY IS UP I AM STILL HAVING PROBLEMS AND REFUSE TO PAY THOUSANDS OF DOLLARS TO GET IT FIXED ON A CAR THAT IS WORTH ALMOST NOTHING BECAUSE OF THE MANUFACTURER ISSUES DRIVING THE VALUE DOWN DUE TO THERE NEGLIGENCE AND NOT WANTING TO REALLY FIX THE ISSUES THAT HAVE PLAGUED THIS VEHICLE. THESE PROBLEMS HAVE HAPPENED ON AND OFF FOR THE LAST 5 YEARS AND ARE CONTINUING TO THIS DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309177February 14, 2020
POWER TRAIN
AS THERE ARE MANY LAWSUITS AGAINST FORD RIGHT NOW FOR THE DPS6 TRANSMISSIONS, I FIND IT QUITE ABSURD THAT THERE HAS BEEN NO RECALL MADE IN THIS MATTER. I HAVE A 2014 FORD FOCUS THAT HAS ALMOST KILLED MY CHILDREN AND MYSELF COUNTLESS TIMES. OFTEN TIMES THE VEHICLE WILL HESITATE WHEN I TRY TO PULL OUT SOMEWHERE AND OFTEN TIMES WILL SURGE FORWARD. WHEN TRYING TO PULL HILLS IT IS A NIGHTMARE, IF YOU DO NOT TAKE IT AT A HIGHER RATE OF SPEED IT WILL BOG DOWN AND THEN TAKE OFF OUT OF NOWHERE. WHEN I TOOK IT IN BEFORE 100K MILES I WAS TOLD THEY COULDN'T REPLACE THE CLUTCH IN THE TRANSMISSION BECAUSE I WAS OUT OF MY MILEAGE COVERAGE AND THEN NOT LONG AFTER I REACHED 100K MILES THEY EXTEND THE WARRANTY TO 100K. THIS PARTICULAR CAR HAS NOW HAD THREE CLUTCHES PUT IN AND IT DRIVES LIKE A NIGHTMARE. NO WONDER WHY THE 1ST OWNER GAVE UP ON IT AFTER 33K MILES AND 2 CLUTCHES LATER! WHAT NEEDS TO HAPPEN IS SOMEONE OTHER THAN PEOPLE THAT ARE FOR THE DEALER NEED TO DRIVE IT. I WILL GIVE YOU FULL CONSENT AND URGE YOU TO DRIVE MINE AND TELL ME IF YOU WOULD TRULY WANT YOUR LOVED ONES DRIVING OR RIDING IN SUCH AN UNSAFE VEHICLE! THIS VEHICLE STARTED HAVING PROBLEMS AT 14K MILES! YOU CAN LOOK AT CARFAX TO SEE TWO OF THE CLUTCHES THAT WERE REPLACED AND THE OTHER CLUTCH WAS DONE AT KEN WILSON FORD IN CANTON, NC AND I HAVE ALL OF MY RECORDS AT HOME AS TO HOW MANY TIMES I HAVE TAKEN IT IN FOR THIS ISSUE. I STOPPED AFTER THE LAST TIME WHEN THEY TOLD ME IT WAS OUT OF WARRANTY COVERAGE BECAUSE I CAN NOT AFFORD TO PAY TO HAVE THAT DONE. IF YOU HAVE ANY QUESTIONS PLEASE CALL ME AT [XXX] OR EMAIL AT [XXX] THANK YOU FOR YOUR TIME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309187February 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT UPON SHIFTING GEARS FROM FIRST TO SECOND, THE VEHICLE SHUDDERED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO WHITE'S FORD 1780 N MAIN ST, ORRVILLE, OH 44667 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE CLUTCH. THE CONTACT STATED THAT THE MANUFACTURER PREVIOUSLY AGREED TO REPAIR SIMILAR VEHICLES HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT QUALIFIED FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309282February 14, 2020
UNKNOWN OR OTHER
THE BACK PASSENGER DOOR LOCKS ARE STUCK LOCKED AND THE DOORS CAN'T OPEN OR THEY STAY STUCK OPEN AND THE DOOR DOESN'T STAY SHUT. I'VE HAD THE LOCKS REPLACED AND IT HAPPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308954February 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND SPUTTER. THE POWER TRAIN CLUTCH HAD TO BE REPLACED. THE VEHICLE WAS UNSAFE TO DRIVE DUE TO A FAULTY TRANSMISSON. ON SEVERAL OCCASIONS THE GEAR COULD COULD NOT BE SWITCH AND MESSAGE "SERVICE TRANSMISSION" HAD DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HEISER AUTOMOTIVE GROUP(1700 W. SILVER SPRING DR. GLENDALE WI) WHO DIAGNOSED THAT THE POWER TRAIN CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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