Ford Focus Complaints

22,326 consumer complaints on file.

#11315691March 2, 2020
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FUEL GAUGE WAS INOPERABLE. ROADSIDE ASSISTANCE WAS CALLED AND JUMP STARTED THE VEHICLE AND ADDED FUEL TO THE VEHICLE. THE CONTACT ALSO EXPERIENCED THE FAILURE WHILE DRIVING AT 55 MPH. ADDITIONALLY, AFTER REFUELING THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPM REVVED UP HOWEVER, THE VEHICLE HESITATED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE RESPOND UP TO 10 MPH. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO MIKE REICHENBACH FORD LINCOLN LOCATED AT (600 N COIT ST, FLORENCE, SC 29501), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SOFTWARE UPDATE NEEDED TO BE PERFORMED WHICH WAS STILL PENDING. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.*DT CONSUMER STATED THAT VEHICLE WAS TAKEN TO MIKE REICHENBACH ON 9/12/2019 FOR THE REPAIR AND WAS TOLD THAT THE VEHICLE WAS REPAIRED. CONSUMER FOUND OUT LATER THAT NO REPAIRS WERE ACTUALLY MADE. THE CHECK ENGINE LIGHT CAME ON AND VEHICLE WAS TAKEN TO AN AUTO ZONE WHERE IT WAS FOUND OUT THAT THERE WAS AN ISSUE WITH THE CANISTER PURGE VALVE WHICH WAS PART OF THE RECALL. ON 3/2/2020 CONSUMER TOOK VEHICLE TO RACEWAY FORD OF DARLINGTON TO BE REPAIRED. RACEWAY FORD REFUSED TO REPAIR VEHICLE BECAUSE MIKE REICHENBACH HAD CLOSED THE RECALL. CONSUMER SAYS VEHICLE CONTINUES TO STALL RANDOMLY AND THAT AFTER REFUELING VEHICLE HAS TO BE RUNNING WITH THE GAS PEDAL DEPRESSED BEFORE IT CAN BE DRIVEN. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315706March 2, 2020
ELECTRICAL SYSTEM
CAR EMITS LOUD (HURTING MY EARS) STATIC AND CRACKLING SOUNDS AT THE SPEAKERS HIGHEST VOLUME. THIS HAPPENS WHEN DRIVING AND EVEN WHEN THE KEY IS NOT IN THE IGNITION CAUSING BATTERY DRAINAGE. THE SOUND IS TERRIFYING AND WHEN IT RANDOMLY HAPPENS DRIVING IS STARTLING ENOUGH TO CREATE A JERK REACTION/JUMP THAT COULD EASILY CAUSE A DISTRACTION OR AN ACCIDENT AS A DIRECT RESULT. IT IS NOT JUST STATIC - IT IS SO FRIGHTENING AN LOUD ON MY EARS THAT MY EARS RING FOR A LONG TIME AFTER DRIVING AND I FEEL LIKE THE CAR IS PRETTY MUCH UNDRIVABLE WITHOUT EARPLUGS. NEARBY DRIVERS CAN EVEN HEAR IT WITH MY WINDOWS ALL UP. IT HAS BEEN MAKING POPPING SOUNDS FOR YEARS THAT ARE ALSO TERRIFYING, BUT NOW IT;S SO MUCH WORSE AND HAPPENS EVERYTIME I USE THE CAR. F I WERE TO PULL THE FUSE AND JUST NOT HAVE A RADIO, FORD TELLS ME IT WILL PREVENT ME FROM USING TEMPERATURE CONTROLS AND DOOR LOCKS. FORD SAYS WITHOUT LOOKING AT IT THAT IT WILL COST ME 1100 FOR EACH PART DISFUNCTIONING WHICH IS EITHER THE APIM OR THE AUDIO CONTROL MODULE OR BOTH BUT OF COURSE THEY WILL HAVE TO CHARGE ME TO FIGURE OUT WHICH PARTS NEED REPLACING. ANY SEARCH SHOWS THAT THIS IS HAPPENING CONSTANTLY TO ALL POOR FORD OWNERS. THIS HAPPENS DRIVING, PARKED, CAR ON/ NO KEY IN IGNITION
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11312193February 29, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312246February 29, 2020
FUEL/PROPULSION SYSTEM
MY 2018 FOCUS HAS 2 CODES FOR CHECK ENGINE LIGHT P1450 AND P0456. THESE 2 ISSUES ARE THE SAME THING OTHER 2018 FOCUS'S HAVE BEEN RECALLED FOR. WE ARE AT 43000 MILES AND THINK THIS CAR SHOULD BE RECALLED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312135February 28, 2020
STEERING
RECENLTLY WITHOUT PRIOR NOTICE OF SYMPTOMS, MY FORD 2014 FORD FOCUS DISPLAYED STEERING ASSIST FAULT WHEN ATTEMPTING TO START THE CAR AND LEAVE THE OFFICE. THE CAR LOST ALL POWER STEERING. I SHUT OFF THE ENGINE, AND RESTARTED THE CAR. THE POWER STEERING WAS RESTORED AND I WAS ABLE TO MAKE IT HOME WITHOUT FURTHER ISSUE. THE CAR PERFOMED FINE FOR THE NEXT WEEK. THE FOLLOWING WEEK, THE CAR DISPLAYED THE SAME FAULT, BUT THIS TIME THE RESTART TRICK DID NOT WORK. I TRIED MANY OF THE SUPPOSED FIXES DISCUSSED ON THE INTERNET, BUT NONE OF THEM WORKED. I HAD TO HAVE THE CAR TOWED TO THE SHOP AS I WAS UNABLE TO DRIVE THE CAR. FURTHER INVESTIGATING ON THE INTERNET REVEALED NUMEROUS OTHER COMPLAINTS OF THIS SAME NATURE. I REACHED OUT TO FORD CUSTOMER SERVICE, AND WAS HUNG UP ON EACH TIME. THEY PEOPLE AT THE CALL CENTER ARE LIKE ROBOTS REPEATING THE SAME LINE OVER AND OVER REGARDLESS OF MY QUESTION. THEN THEY HUNG UP ON ME. I WAS MADE AWARE OF A SERVICE BULLETIN THAT WAS FOR PROBLEMS WITH THE STEERING ASSEMBLY, BUT APPARENTLY IT ONLY APPLIES TO A SMALL NUMBER OF VEHICLES. FORD CUSTOMER SERVICE IS A JOKE, AND THEY REFUSE TO TAKE RESPONSIBILITY FOR SELLING A FAULTY PRODUCT. I WILL NEVER BUY ANOTHER FORD VEHICLE. I HAVE BEEN QUOTED A REPAIR PRICE OF $2500 TO REPLACE THE RACK AND PINION SYSTEM, AS THE COMPONENT PARTS ARE UNAVAILABLE FOR PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312143February 28, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED WHILE DRIVING AND MAKING A LEFT TURN TO ONCOMING TRAFFIC THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED A SECOND TIME WHILE DRIVING AT 55 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ED KENLEY FORD INC LOCATED AT (1888 N MAIN ST, LAYTON, UT 84041) WERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,530.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311787February 27, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT FAILING TO STAY STRAIGHT. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO KOONS FALLS CHURCH FORD (1051 E BROAD ST, FALLS CHURCH, VA 22044) AND ALSO TO STAFFORD FORD LINCOLN OF SALISBURY (1902 N SALISBURY BLVD, SALISBURY, MD 21801) AND WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311564February 26, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS SE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH THE TRANSMISSION SUDDENLY DOWNSHIFTED FROM AN AUTOMATIC SIX SPEED TO A SPEED OF APPROXIMATELY 35 MPH. THE CAUSE OF THE FAILURE HAS NOT BEEN DIAGNOSED. THERE WERE NO CONSEQUENCES THE CONTACT CALLED THE MANUFACTURER FROM THE SIDE OF THE ROAD. THEY ADVISED THAT THE VEHICLE WAS COVERED UNDER AN EXTENDED WARRANTY BUT THE CONTACT WOULD HAVE TO PAY FOR TOWING TO THE DEALER. THE VEHICLE WAS DRIVEN TO THE DEALER JC LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406 (912) 210-5692) WHERE THE TRANSMISSION MODULE WAS REPROGRAMMED UNDER AN EXTENDED WARRANTY. THE VEHICLE WAS TEST DRIVEN BUT NO ISSUES WERE FOUND. THE VEHICLE HOWEVER EXPERIENCED THE SAME ISSUE THE SAME DAY IT WAS RETURNED TO THE CONTACT. SHE HAD TO SCHEDULE ANOTHER AN APPOINTMENT WITH THE DEALER TO RE-INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311584February 26, 2020
POWER TRAIN
2012 FORD FOCUS NOTHING BUT TROUBLE WITH TRANSMISSION! HAS BEEN REPAIRED 3 TIMES SINCE WE BOUGHT THIS FOR OUR DAUGHTER TO ATTEND COLLEGE. EXTREMELY DANGEROUS VEHICLE IT LOSES POWER SUDDENDLY SHUDDERS AND SHAKES CAN BARELY GET PULLED OVER TO KEEP FROM BEING INVOLVED IN AN ACCIDENT. LAST REPAIR BY FORD DEALER WAS 8-15-2018. TRANSMISSION IS SLIPPING AGAIN!. I COULD SAY MORE BUT DO NOT FEEL THAT ANYONE IS LISTENING TO HOW DANGEROUS THIS VEHICLE REALLY IS AS NUMEROUS COMPLAINTS HAVE BEEN MADE. REALLY FEEL FORD GOT AWAY WITH A MAJOR SCREWUP AND HAVE NOT BEEN HELD ACCOUNTABLE BY ANYONE! GOING TO HAVE TO TRADE THIS IN AND IT SHOULD NEVER BE SOLD AGAIN BUT THEY WILL SELL IT TO SOME POOR SOUL JUST LAS IT WAS SOLD TO ME! 1ST REPAIR11-2012 BY PREVIOUS OWNER 2ND REPAIR 7-16-2014 3RD REPAIR8-25-17 4TH REPAIR 8-15-2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311272February 26, 2020
STRUCTURE, SUSPENSION
2003 FORD FOCUS. CONSUMER WRITES IN REGARDS TO INADEQUATE STRUCTURAL STEEL. *LD THE CONSUMER STATED THE STEEL ON THE CONTROL ARMS WERE POORLY MANUFACTURED. WHILE DRIVING THE VEHICLE, IT SUDDENLY DEAD STOPPED, TURNED RIGHT, MAKING A CRACKING NOISE. THE CONTROL ARM HAD SNAPPED AND DUG INTO THE TAR, BRAKING THE TIE ROD AND CREASING THE BREAKLINE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311598February 26, 2020
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE DURING COLD WEATHER THE HORN WAS INOPERABLE. THE VEHICLE WAS TAKEN TO CHAMPAIGN FORD CITY (701 W MARKETVIEW DR, CHAMPAIGN, IL 61822) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,638.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311611February 26, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO WINDWARD FORD OF HAWAII (725 KAILUA RD, KAILUA, HI 96734, 808) 266-7000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311640February 26, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
AFTER REFUELING THE VEHICLE, THE FIRST TIME I GO TO START THE ENGINE IT GETS TO APPROX: 1000 RPM AND THEN RPM PROCEED TO DECREASE UNTIL THE CAR HAS STALLED. WHEN ATTEMPTING TO START THE CAR THE SECOND TIME, THE RPM DROP BUT THE CAR CATCHES IT AND IT DOES NOT STALL. ONLY AFTER REFUELING DOES THIS ISSUE OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311665February 26, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE CAR HAS BEEN IN SHOP THREE TIMES IN 3MTHS FOR REPLACEMENT TWICE OF CLUTCH DUE TO DUEL CLUTCH TRANSMISSION. AND IT WAS SOLD TO ME BY CARCHOICE IN NLR AR. WITH A RECALL OF FUEL TANK. AND CLUTCH ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311694February 26, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED A WEEK AFTER PURCHASING THE VEHICLE THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT ALSO STATED WHILE DRIVING AT APPROXIMATELY 55 MPH HE STARTED SMELLING GASOLINE IN THE CABIN OF THE VEHICLE AND PULLED OVER TO ADDRESS THE FAILURE. THE CONTACT STATED HE PLACED A RUBBER HOSE OVER THE GAS LINE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE HAD FAULTY WIRING AND THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN JOHN MEGEL CHEVROLET,LLC (1392 GA-400, DAWSONVILLE, GA 30534) BUT NO REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS REFERENCING THIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311392February 25, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STOP SAFELY NOW WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) WITH THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *DT CONSUMER STATES THAT FAILURE WAS THE SAME AS SAFETY RECALL 13S09 FOR REPROGRAMMING. CONSUMER SAYS THAT THE FLASHER WARNING LIGHTS WOULD NOT TURN OFF TO BE RESTARTED AND THE VEHICLE WAS LEFT STALLED IN MOVING TRAFFIC. VEHICLE WAS TAKEN TO GALPIN FORD (VAN NUYS, CA) WHERE THE SOFTWARE WAS REPROGRAMMED. MANUFACTURER WAS NOTIFIED OF FAILURE, BUT REFUSED TO ASSIST. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311473February 25, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAS A HARD TIME SHIFT AUTOMATICALLY AND MAKES A GRINDING NOISE AND VIBRATES WHEN SHIFTING GEARS. IT ALSO FALLS OUT OF PARK A LOT WHEN ON AN INCLINE AND STARTS TO ROLL BACKWARD. I NEARLY HIT A CAR BEHIND ME BECAUSE OF THIS AND THE INCLINE WASN'T STEEP. I FOUND OUT THAT THE 2016 MODELS HAD THE SAME ISSUE BECAUSE OF THE DSP6 TRANSMISSION. I ALSO HAVE ISSUES WITH THE EVAP CANISTER NOW WHICH IS CAUSING MY CAR FUEL EMISSION ISSUES AND PERFORMANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311478February 25, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE MAKES EXTREMELY LOUD STATIC SOUNDS, CRACKING, POPPING. RADIO CANNOT BE CONTROLLED. FIRST TIME THIS HAPPENED, I ALMOST CRASHED FROM THE ERRATIC AND SUDDEN NOISE. RADIO DOES NOT WORK AS OF NOW, MILEAGE IS 80,000 APPROX. THIS NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311014February 24, 2020
UNKNOWN OR OTHER
TRANSMISSION IS SLIPPING AND HESITATES WHEN ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311071February 24, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE DECELERATED INDEPENDENTLY WHILE SHUDDERING WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER THE FAILURE PERSISTED. THE SERVICE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS WERE THEN ILLUMINATED. THE VEHICLE WAS TAKEN TO GREENE FORD COMPANY LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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