Ford Focus Complaints

22,326 consumer complaints on file.

#11318521March 17, 2020
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, STEERING
THE STEERING WHEEL GOT STUCK! THANK GOD I WAS LEAVING MY HOME AND NOTICED IT.. AND ALSO I HAD TO GET THE METER FIXED BECAUSE IT WAS GIVING ME THE WRONG GAS MILEAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318195March 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE SHUDDERED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITAL FORD OF HILLSBOROUGH DEALER LOCATED AT 350 CHURTON ST, HILLSBOROUGH, NC 27278, WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE IN THE FUEL TANK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318299March 16, 2020
VEHICLE SPEED CONTROL
SINCE I PURCHASED THE VEHICLE IT HAS ALWAYS BEEN THE SAME, EVEN AFTER THE LOCAL FORD DEALER REBUILT? THE TRANSMISSION. I HAVE NOTICED THIS ONLY FROM ANY STOP, WHICH CAN BE AT A STOPLIGHT, STOP SIGN OR PARKING AREA. I CAN AND WILL GIVE TODAY'S MILEAGE BUT THAT IS INSUFFICIENT SINCE THIS HAS BEEN A PERPETUAL PROBLEM. AFTER THE LOCAL DEALER REBUILT? THE TRANSMISSION IT IS LESS BUT THE CAR HAS JUMPED THE CURB AT A FAST FOOD WHEN I WANTED TO SLIGHTLY MOVE THE CAR FORWARD, ALMOST HIT THE BUILDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318103March 15, 2020
ELECTRICAL SYSTEM, POWER TRAIN
CONSTANT SHUDDER NOISE AND HAS BEEN REPLACED 3 TIMES AND I WAS TOLD 'I HAD THE BEST LATEST AND GREATEST CLUTCH IN MY CAR.' I OWN MY CAR NOW AND I DON'T WANT IT. EVERY TIME YOU EXCEL FROM A STOP THE NOISE IS PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317983March 14, 2020
AIR BAGS
AIR BAG WARNING LIGHT STAYED ON AFTER CAR WAS PARKED AND THEN STARTED. ENGINE STARTED, AND THE AIR BAG SRS LIGHT CAME ON AS PART OF SELF TEST, WENT OFF FOR ABOUT 5 SECONDS, CAME BACK ON THEN STAYED ON. CAR WAS NEVER IN A SIGNIFICANT ACCIDENT. ONLY ACCIDENT WAS SCRATCHED BUMPER FROM SIDESWIPE WHEN VEHICLE WAS STATIONARY. CHECKED UNDER AND AROUND 2 FRONT SEATS FOR DEBRIS PER OWNER'S MANUAL. ALL OK WITH INSPECTION. LATCHED AND UNLATCHED SEAT BELTS (DR AND PASS), PULLED AND RETRACTED SEAT BELTS. NO CHANGE, AIR BAG LIGHT STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318005March 14, 2020
ENGINE, POWER TRAIN, SEAT BELTS
THE DRIVER SEAT BELT GETS STUCK ALOT AND IS VERY HARD TO DISCONNECT, THE CAR WON'T GO IN REVERSE AND IT IS PART OF A CLUTCH RECALL FORD WON'T HONOR IT IT'S BEEN REPLACED TWICE ALREADY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317871March 13, 2020
POWER TRAIN
FAULTY TRANSMISSION CAUSES CAR TO SHAKE OR JERK WHEN ACCELERATING FROM A COMPLETE STOP. FORD HAS RESET COMPUTER 3 TIMES NOW AND THE PROBLEM STILL CONTINUES. VEHICLE ALSO ACCELERATED ON IT'S OWN WHILE AT A COMPLETE STOP. FORD WILL DO NOTHING BUT COMPLETE A COMPUTER REST TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317880March 13, 2020
ENGINE
THE CAR DOESN'T LIKE TO SHIFT TO ANY OTHER GEARS IT DRIVES HORRIBLY GOING DOWN HILLS OR BACKING OUT OF THE ROAD I HAVE TOOK THE CAR TO THE DEALERSHIP THEY SAID IT WAS MY CLUTCH IS BAD AND IT IS 1200 TO FIX IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317893March 13, 2020
POWER TRAIN
2102 FORD FOCUS - HAVE TRANSMISSION SKIPPING AND ALSO COULD NOT GET THE GEAR SHIFT TO GO FROM PARK TO DRIVE . WAS STICK FOR 2 HOURS IN THE WINTER MONTHS UNTIL TOW ARRIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317712March 12, 2020
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
I BOUGHT A 2013 FOCUS ST IN FEBRUARY 2020. IT WAS HAVING STALLING ISSUES REPORTEDLY DUE TO A WIRE HARNESS TSB/RECALL CAR WAS TAKEN IN TO HAVE RECALL REPAIR DONE. TOOK THE VEHICLE IN TO CORWIN FORD IN NAMPA IDAHO AFTER TWO WEEKS OF THEM HAVING THE CAR THEY COULD NOT FIGURE OUT WHAT WAS WRONG AND TOLD ME THE CAR WAS FINE. I TEST DROVE IT AND IT DROVE BETTER THAN BEFORE THEY STATED THEY DID NOTHING SO I LEFT. THE SECOND I TURN OUT OF THE DEALERSHIP IT STALLS SO I TOOK IT BACK AND LET THEM KNOW ITS STILL STALLING A TECH CAME AND LOOKED AND VERIFIED SOMETHING WAS WRONG WITH THE CAR. I FINALLY RESEARCHED AND CAME ACROSS THAT TSB SO I CALLED AND LEFT A VOICEMAIL ADVISING THEM TO CHECK THE HARNESS. WELL IT TURNED OUT TO BE THE SPLICES NOT BEING DONE CORRECTLY THE FIRST TIME. I WAS CHARGED AND ACCUSED OF TRYING TO FOOT THE BILL FOR TELLING THEM IT SHOULD BE COVERED UNDER A RECALL REMEDY OR RECALL WARRANTY...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317724March 12, 2020
FUEL/PROPULSION SYSTEM
2-9-2020 RECEIVED NHTSA TRACKING# 11308051 I HAVE NOT HEARD BACK ON THE MATTER, FORD RECALL 18S32 CAR WAS "ONLY RE-PROGRAMMED" 12/2018 PARTS WERE NOT AVAILABLE AT THAT TIME, FORD NEVER SENT A LETTER STATING PARTS WERE AVAILABLE THE FAULTY PURGE VALVE WAS NOT REPLACED CAUSING THE CAR STILL TO CONTINUE HAVING ISSUES 11/21/19 RECEIVED EMAIL STATING "IF YOUR VEHICLE WAS PREVIOUSLY INCLUDED IN A RECALL FOR WHICH YOU HAVE RECEIVED THE REMEDY FOR BUT YOU ARE EXPERIENCING A FAILURE WITH YOUR VEHICLE THAT RELATES TO THE PREVIOUS RECALL, YOU MAY FILE A COMPLAINT REGARDING YOUR FAILURE AND REFERENCING THE RECALL. IF YOU ARE INTERESTED IN FILING A COMPLAINT YOU MAY CALL OUR HOTLINE AT 1-888-327-4236 AND A CUSTOMER SERVICE REPRESENTATIVE WILL BE HAPPY TO ASSIST YOU" FORD HAS ACKNOWLEDGED THEY CAN NOT DO ANYTHING "SINCE THE CAR SHOWS IT WAS REPAIRED UNDER THE VIN#" (RE-PROGRAM ONLY)THE STUCK PURGE VALVE AND PLASTIC GAS TANK WHICH NOW HAS BEEN DEFORMED DUE TO THE STUCK PURGE VALVE IS THE ONLY AND PROPER WAY TO FIX FORDS DEFECTIVE ENGINEERING ISSUE. FORD NEEDS TO STEP UP AND REPAIR THE CAR PROPERLY UNDER WARRANTY, NOT WALK AWAY WITH A SO CALLED FIX BY RE-PROGRAMMING THE CAR. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317748March 12, 2020
ENGINE, UNKNOWN OR OTHER
ON MONDAY MARCH 9TH AROUND 5PM MY CAR HAD STALLED WHILE TAKING A LEFT HAND TURN. IT TOOK ABOUT AN HOUR TO RE-START WITH KEY FOB. ON MARCH 9TH AT 11:30 PM TURNED OFF VEHICLE TO GO INTO A STORE AND WOULD NOT START FOR OVER 2 HOURS. I FOUND OUT THERE WAS A RECALL TO THIS VEHICLE TODAY ON 3/12/2020 I HAD PURCHASED THIS VEHICLE ON 01/06/2020 WITH OUT ANY KNOWLEDGE OF A RECALL. I WANT OUT OF THE VEHICLE AS IT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317785March 12, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2018 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH THROUGH AN INTERSECTION, ANOTHER VEHICLE MAKING A LEFT TURN T-BONED HER VEHICLE ON THE PASSENGER FRONT SIDE. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG CAME OUT FROM UNDERNEATH THE STEERING WHEEL; HOWEVER, THE AIR BAG DID NOT INFLATE AND SIMPLY HIT THE FLOOR. THE OTHER AIR BAGS IN THE VEHICLE FAILED TO DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED. THE CONTACT WENT TO THE HOSPITAL AND WAS TREATED FOR PAIN TO HER LOWER BACK AND RIGHT SIDE OF HER NECK. THE OTHER DRIVER WAS ALSO TAKEN TO THE HOSPITAL; HOWEVER, THE DRIVER'S INJURIES WERE UNKNOWN. THE VEHICLE WAS INITIALLY TOWED TO A FAMILY MEMBER'S RESIDENCE AND WAS LATER TOWED BY THE INSURANCE COMPANY. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE DEALER NOR THE MANUFACTURER WHERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11317669March 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE WAS SHUDDERED. THE CONTACT STATED THAT THE FAILURE WAS NOT EXPERIENCED AT A HIGHER SPEED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN MOTORS INC LOCATED AT (950 N MAIN ST, SUMTER, SC 29150) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,131.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317452March 11, 2020
POWER TRAIN
LOSE TRACTION, DELAY BETWEEN GEARS, SLIDE CLUTCH, THE CAR STARTSSHAKING. WHEN IS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317459March 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT INTO THE REVERSE POSITION MAKING IT IMPOSSIBLE TO REVERSE THE VEHICLE. THE VEHICLE WAS TOWED TO ALLAN VIGIL FORD OF FAYETTEVILLE, INC LOCATED AT (275 GLYNN ST N, FAYETTEVILLE, GA 30214, (770)461-1151) WHERE THE CONTACT WAS INFORMED THAT THE CLUTCH ASSEMBLY, SEAL KIT, RELEASE ASSEMBLY, SHIFT LEVER, AND CLUTCH BLADE CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE WARRANTY PERIOD WAS EXCEEDED AND OFFERED NO ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 79,706.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317483March 11, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A STOP SIGN AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND DRIVEN TO PARKS FORD OF WESLEY CHAPEL LOCATED AT (28739 FLORIDA 54, WESLEY CHAPEL, FL 33543), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317535March 11, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317539March 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THE PREVIOUS OWNER TOOK THE VEHICLE TO KENNY ROSS FORD SOUTH LOCATED AT (3200 LIBRARY RD, CASTLE SHANNON, PA 15234) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FAILURE OCCURRED AFTER THE RECALL REPAIR WAS PERFORMED. THE CONTACT STATED THE ENGINE STALLED WHILE DRIVING UPHILL. THE CONTACT STATED PULLED OVER AND RESTARTED THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH AN UNKNOWN WIRING HARNESS FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 134,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317588March 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, A MESSAGE DISPLAYED STATING; TRANSMISSION HOT, WAIT 5 MINUTES. THE VEHICLE LOSS MOTIVE POWER. THE CONTACT FOLLOWED THE WARNING LIGHT DIRECTIONS; HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000(POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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