Ford Focus Complaints

22,326 consumer complaints on file.

#11319857March 31, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FORD OF ENGLEWOOD INC., LOCATED 40 VAN NOSTRAND AVE, ENGLEWOOD, NJ 07631, (201) 569-6500, WHERE IT WAS STATED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL NOR COVERED UNDER WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED SIMILAR INFORMATION TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE CLUTCH WAS PREVIOUSLY REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319453March 27, 2020
STEERING
VEHICLE WAS IN MOTION WHEN STEERING BECAME NEARLY IMPOSSIBLE. A WARNING 'STEERING LOSS. STOP SAFELY' DISPLAYED ON THE DASH. IT FEELS AS THOUGH THERE IS NO POWER STEERING AND IT'S NEARLY IMPOSSIBLE TO TURN. STOPPED THE CAR, TRIED TO RESTART BUT THE WARNING APPEARED AGAIN. VERY DANGEROUS AND SCARY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319305March 26, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE RPM FLUCTUATED. THE TRANSMISSION OVERHEATED WARNING WAS DISPLAYED ON THE VEHICLE'S MESSAGE CENTER. THE CONTACT PULLED THE VEHICLE OVER AND WAITED FOR AN HOUR. THE VEHICLE WAS DRIVEN TO SAM GALLOWAY FORD LOCATED AT (1800 BOY SCOUT DR, FORT MYERS, FL 33907), WHERE IT WAS DETERMINED THAT THE TRANSMISSION CONTROL MODULE AND CLUTCH MOTOR ASSEMBLY NEEDED TO BE REPLACED. THE REPAIR WAS STARTED COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.*BF CONSUMER STATED DEALER GAVE A IMPRESSION RECALL WAS FREE BUT WAS CHARGED $500.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319204March 25, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE DTC CODE SHOWED A FAILURE WITH THE CANISTER VENT SOLENOID. THE PART WAS REPLACED HOWEVER, THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME INDEPENDENT MECHANIC AND DIFFERENT DTC CODE WAS RETRIEVED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS STILL DUE TO THE CANISTER VENT SOLENOID FAILURE. ADDITIONALLY, AFTER REFUELING SEVERAL ATTEMPTS WERE NECESSARY TO START THE VEHICLE. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT A CALLBACK WOULD BE FORTHCOMING. THE CONTACT STATED SEVERAL MORE ATTEMPTS WERE MADE TO REACH THE MANUFACTURER HOWEVER, THE PHONE NUMBER WAS NO LONGER IN SERVICE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319143March 24, 2020
POWER TRAIN
WHILE DRIVING AFTER GET MY FORD FOCUS AFTER HAVING A OIL CHANGE IT STARTED TO STALL OUT VERY HOSTING TO DRIVE AT ANY SPEED. TRANSMISSION LIGHT CAME ON TELLING ME TO SERVICE IT. I PULLED OVER BACK TO PRIORITY FORD DEALERSHIP.THE TECH CAME OUT AND TELLS ME THAT MY FORD FOCUS WAS ON A RECALL FOR MY TRANSMISSION. I HAD TO TAKE IT TO THE SERVICE CENTER 3BLOCKS AWAY,WITH THE CAR IN THAT HORRIBLE WAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318949March 22, 2020
AIR BAGS
CAR FRONT END TOTALLED FRONT HEAD ON IMPACT AIR BAGS NON DEPLOYMENT. SPEED 55 60 MILES PERHOUR. INJURY ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11318896March 21, 2020
ENGINE, POWER TRAIN, STEERING
ON OUR WAY BACK FROM FLORIDA I SMELT BURNING COOLANT I LOOKED AND IT WAS LOW SO I FILLED IT UP AS WE WERE DOWN THE STREET FROM OUR HOUSE THE SMELL GOT WORSE I ATTEMPTED TO ACCELERATE AND THE CAR SHOOK, THE TRANSMISSION WARNING THEN CAME ON AND I LOST STEERING CONTROL AND POWER I PULLED OVER SAFELY AND TRIED TO RESTART THE VEHICLE AND WOULD NOT START. I POPPED THE HOOD AND THERE WAS COOLANT ALL OVER THE MOTOR AND TRANSMISSION. 2 HR LATER THE VEHICLE STILL WON'T EVEN TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318800March 20, 2020
POWER TRAIN, STEERING
POWER STEERING HAS GOTTEN STIFFER IN THE LAST FEW DAYS. I BELIEVED IT MAY JUST BE FLUID BUT I CAME TO FIND OUT THE STEERING IS ELECTRIC ONCE THE CAR WOULD ABSOLUTELY NOT MOVE AFTER BEING PARKED. I AM GLAD IT DID NOT GO OUT WHILE DRIVING BECAUSE THE SYSTEM HAD BEGUN TO FAIL AS I WAS MAKING A 15 MINUTE COMMUTE. DEFINITELY WILL NEVER BUY A FORD AGAIN. THIS IS THE SECOND EXPENSIVE FIX I HAVE HAD TO ENDURE AND HAVE ONLY HAD THIS VEHICLE A LITTLE OVER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318835March 20, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
SO FOR SOME REASON MY AIRBAG LIGHT WILL COME ON AND OFF FOR A FEW WEEKS. WHEN ITS ON MY HIGH BEAMS AND DONT WORK AND WHEN ITS OFF MY HIGH BEAMS WORK. THEN TODAY , MY CAR BATTERY RANDOMLY DIED ON ME TWICE. IT STARTED SHAKING UNCONTROLLABLY BEFORE THEN. I THOUGHT MAYBE I NEEDED AN OIL CHANGE BECAUSE I WAS CLOSE TO DUE FOR ONE. WHEN I GOT IT THEY SAID MY OIL WAS FINE AND THEIR SYSTEM CHECKED MY BATTERY AS WORKING FINE TOO. ALSO WHEN I TRY TO STEP ON MY GAS SOMETIMES THE CAR WITH SKID BEFORE TAKING OFF. IM NOT SURE IF ANYONE ELSE HAS THESE ISSUES. I'VE ONLY HAD THIS VEHICLE FOR 4 MONTHS AND IT'S FAIRLY NEW.IT HAD ONE OWNER BEFORE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318838March 20, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT'S DAUGHTER TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT'S DAUGHTER THEN TOOK THE VEHICLE TO JANNELL MOTORS INC LOCATED AT (2000 WASHINGTON ST, HANOVER, MA 02339) WHERE THE CONTACT WAS PROVIDED AN ESTIMATE TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318848March 20, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
CAR JERKING AFTER FUELING GAS, THE SHUTS OFF. HAVE TROUBLE RESTARTING. BRAKES WENT OUT WHILE I WAS DRIVING ALMOST CRASHED INTO SOMEONE. ECOBOOST WORKED VERY FEW TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318779March 20, 2020
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
1. THE CAR HAS A REAL BAD POPPING IN THE FRONT END LIKE THE FRONT ENDS ABOUT TO JUST FALL OUT. ON ANY ROAD & BOTH STRAIGHT OR TURNING 2. TAKING OFF FROM A DEAD STOP FRONT END & THE TRANSMISSION TAKES A MINUTE FOR THEM BOTH TO CATCH & THE CAR GO ON ANY ROAD & BOTH STRAIGHT OR TURNING 3. THE CV AXEL POP WHEN TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318716March 19, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. ADDITIONALLY, AFTER REFUELING THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT INDICATED THAT THE VEHICLE STALLED SEVERAL TIMES BEFORE STARTING TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO RISER FORD LINCOLN LOCATED AT (4201 CENTRAL AVE, HOT SPRINGS AR) WHERE THE POWER TRAIN CONTROL MODULE WAS REPROGRAMMED UNDER THE NHTSA CAMPAIGN NUMBER 18V735000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318736March 19, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION STARTED TO SLIP. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO SKALNEK FORD LOCATED AT (941 S LAPEER RD, ORION CHARTER TOWNSHIP, MI 48362) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 77,100. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318643March 18, 2020
ELECTRICAL SYSTEM
THE HORN DOESN'T WORK ALL THE TIME ALONG WITH THE DOORS NOT ALWAYS LOCKING OR UNLOCKING. THE HORN CONCERNS ME DEEPLY. I DON'T HAVE A RADIO HAVEN'T HAD ONE IN A COUPLE OF MONTHS I FILED A COMPLAINT A COUPLE MONTHS AGO. I'M A FORD PERSON AND I REALLY WISH FORD WERE TAKE CARE IF THESE ISSUES. A HORN IS A PRETTY IMPORTANT SAFETY ISSUE WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318373March 17, 2020
POWER TRAIN
THE TRANSMISSION SLIPS MAKING CAR JERK DURING TAKE OFF AND SHIFTING INTO SECOND, ON THE HIGHWAY TRANSMISSION RPMS GO UP AND TRANSMISSION WON'T SHIFT GEARS WHEN ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318392March 17, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS ACCELERATING FROM A STOP SIGN WHEN THE CAR DIDN'T WANT TO GO FORWARD, THE RPMS JUST IDLED AS THE ENGINE REVVED BUT I COULDN'T DRIVE FORWARD, THEN THE VEHICLE LUNGES FORWARD, AS IF THE TRANSMISSION WAS STUCK IN NEUTRAL. AFTER IT JUMPED FORWARD IT BEGAN MAKING A TERRIBLE GRINDING NOISE AND LOST CONTROL, ALMOST DRIVING STRAIGHT INTO ANOTHER CAR. I THEN PROCEEDED TO PULL OVER AND TURNED OFF THE CAR, THEN IT MADE THESE LOUD CLICKING NOISES AND THE EMERGENCY TRANSMISSION LIGHT FLASHED RED AND SAID 'TRANSMISSION OVERHEATING, STOP AND TURN OFF THE ENGINE.' I LEFT THE CAR SIT FOR 2 AM HOUR, THEN WENT TO TURN IT ON AND IT WOULD NOT START. IT ONLY MADE THE TICKING NOISE AGAIN. AFTER TRYING TO START IT 3 TIMES, IT FINALLY TURNED ON, BUT CONTINUED TO GET STUCK AS THE CAR WOULD NOT MOVE EVEN THOUGH IT WAS IN DRIVE. THE NEXT DAY I TOOK IT TO THE DEALERSHIP BUT AS I LEFT MY HOUSE AND GOT ON THE FREEWAY, THE VEHICLE STARTED ROLLING BACKWARDS ON THE INCLINED ON-RAMP EVEN THOUGH IT WAS IN DRIVE. ONCOMING TRAFFIC SWERVED AROUND MY IMMOBILE CAR AS I PANICKED AND FLOORED THE GAS PETAL. IT FINALLY LUNGED FORWARD, SECONDS BEFORE A SEMI CAME BARRELING THROUGH THE LANE. I GOT IT TO THE DEALER AS IT FLASHED THE TRANSMISSION OVERHEATING LIGHT. THE CHECK ENGINE LIGHT WAS ON AS WELL EACH TIME. THE CAR HAD ALREADY BEEN SERVICED 4 TIMES PRIOR TO THIS, FOR TRANSMISSION ISSUES AND MULTIPLE RECALLS. EACH TIME I TOOK IT TO GET SERVICED, IT GOT WORSE. WHEN I FINALLY PICKED IT UP, I COULDN'T EVEN GET IT HOME BECAUSE IT BROKE DOWN HALF A MILE AWAY. THE DEALERSHIPS SERVICE DEPARTMENT REFUSED TO DO ANY REPAIRS TO THE VEHICLE EVEN THOUGH THE TRANSMISSION FAILED AND NEARLY KILLED ME. THEY PRINTED ME THE PAPERS STATING THE CLUTCH, ACTUATORS A & B, THE T/O BEARING, AND ANOTHER PART NEED TO BE REPLACED AND IT WILL COST ME $1800. IN OTHER WORDS, I HAVE TO PAY THEM JUST SO I DON'T DIE IN FORDS FAULTY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318397March 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CAPITOL FORD LOCATED AT (919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) WHERE THE CONTACT WAS INFORMED THAT THE POWERTRAIN CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT IF THE POWERTRAIN CONTROL MODULE WAS REPLACED, THERE WAS NO GUARANTEES THAT THE FAILURE WOULD BE RESOLVED. THE VEHICLE WAS THEN TAKEN TO THE FORD STORE MORGAN HILL LOCATED AT (17045 CONDIT RD, MORGAN HILL, CA 95037) AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS REPAIRED HOWEVER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING SLOW SPEEDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318488March 17, 2020
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT AT VEHICLE START-UP THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED IN THE MESSAGE CONSOLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO OPERATE. THE CONTACT RECURRED SEVERAL TIMES. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318507March 17, 2020
POWER TRAIN
MY 2017 FORD FOCUS IS SLIPPING INTO NEUTRAL AT VARIOUS SPEEDS, HESITATING TO FIND THE RIGHT GEAR, JOLTING FORWARD WILL DRIVING AND AT A STOP, LOSING POWER DUE TO SLIPPING INTO NEUTRAL, AND REVS UP TO SIX THOUSAND R.P.M.'S WHILE TRYING TO TAKE OFF FROM A STOP. IT HAS AN AUTOMATIC TRANSMISSION IN ORDER FOR MY WIFE TO TRANSPORT THE KIDS TO AND FROM SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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