Ford Focus Complaints

22,326 consumer complaints on file.

#11320963April 13, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS AND STATED WHILE DRIVING THE POWER STEERING SUDDENLY FAILED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CAUSE WAS NOT YET DETERMINED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE MESSAGE "POWER ASSIST MALFUNCTION" DISPLAYED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CROSS ROAD FORD (1330 NORTH CAROLINA WHY 66S. KERNERSVILLLE NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320949April 13, 2020
ENGINE
MY VEHICLE IS CONSTANTLY TELLING ME MY "TRANSMISSION OVERHEATING, PLEASE PULL OVER SAFELY" WHEN IM ON THE FREEWAY (NO TRAFFIC). I PULL OVER AND IT SAY "WAIT 5 MINUTES," WHICH I DO AND THEN IT WILL SAY "TRANSMISSION READY". SOMETIMES EVEN BEFORE I PULL OVER TO ALLOW TRANSMISSION TO COOL DOWN IT WILL FLASH "TRANSMISSION READY" BEFORE I CAN PULL OVER TO LET IT COOL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320950April 13, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HORN GOES IN AND OUT, AND APPEARS TO BE AFFECTED BY SPEED HUMPS.CAUSING A SECURITY RISK. BACKUP CAMERA FADES FROM CLEAR VIEW, TO NO VIEW, TO AN UPSIDE DOWN VIEW DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320830April 11, 2020
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
I WAS INVOLVED IN A SPIN OUT DUE TO RAINY WEATHER ON MONDAY APRIL 6TH, 2020. THE CAR ENDED UP HITTING THE CONCRETE DIVIDER IN THE CENTER OF THE FREEWAY IN ACCESS OF 55 MPH AND THE AIRBAGS DID NOT DEPLOY, EVEN THOUGH THE VEHICLE HAD FRONTAL/ SIDE IMPACTS. I WAS UNHARMED IN THE EVENT, BUT IT IS CONCERNING TO ME, AS MY CAR WAS TOTALED AND THE FRAME WARPED AROUND THE ENGINE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11320826April 11, 2020
POWER TRAIN
TRANSMISSION SLIPPING AND CAUSING THE BATTERY TO DRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320755April 10, 2020
POWER TRAIN
THE TRANSMISSION IN MY CAR IS SLIPPING. WHEN I PURCHASED THE CAR NEW OFF THE LOT, I WAS TOLD THE JERKING IN THE CAR WAS NORMAL FOR THE TYPE IT IS. IT HAPPENS WHEN YOU TRY TO ACCELERATE. I WAS TOLD TODAY THAT MY TRANSMISSION NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320500April 8, 2020
ELECTRICAL SYSTEM
THE VEHICLE DISPLAYS "STOP SAFELY NOW" AND ALL ELECTRICAL SYSTEMS SHUT OFF IMMEDIATELY. NOT ABLE TO START THE CAR NOR CHARGE THE MAIN HV BATTERY. FORD SERVICE AT CERTIFIED FORD DEALER REPROGRAMMED SOME OF THE MODULES BUT THAT DID NOT FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320511April 8, 2020
POWER TRAIN, UNKNOWN OR OTHER
WHEN I GO TO TAKE OFF IT SHUDDERS REALLY BAD AND TRANS FEELS LIKE OTS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320574April 6, 2020
AIR BAGS
OUR FOCUS WAS HIT BY A CAR. THE VEHICLE HIT THE FOCUS PRIMARILY IN THE AREA OF THE DRIVER'S SIDE DOOR. THE DOOR WAS PUSHED IN/CRUMPLED APPROXIMATELY 18-20 INCHES OVERALL, INTRUDING INTO THE PASSENGER COMPARTMENT. THE WINDOW SHATTERED. THE DAMAGE TO THE FENDER WAS SIGNIFICANT ENOUGH TO DISTORT THE FRONT BUMPER. THE "PAN" OR AREA IMMEDIATELY BELOW THE DOOR WAS BENT APPROXIMATELY 6 TO 8 INCHES TOWARD THE MIDLINE OF THE CAR. THE FORCE OF THE ACCIDENT SPUN' THE FOCUS APPROXIMATELY 180 DEGREES RESULTING IN THE FOCUS COLLIDING WITH A GUARDRAIL. THE FORCE OF THE IMPACT WITH THE GUARDRAIL BENT/DISTORTED THE BODY OF THE CAR AND CAUSED SIGNIFICANT DAMAGE TO THE REAR BUMPER AND BRAKE LIGHT ASSEMBLY. THE EXTENT AND EXPENSE OF REPAIRING THE DAMAGES NECESSITATED THE CAR BE CONSIDERED "TOTALED" BY THE INSURANCE COMPANY. THE REASON FOR MY COMPLAINT/REGISTRATION OF CONCERN IS NEITHER THE FRONT OR SIDEWALL AIRBAGS DEPLOYED DESPITE THE SEVERITY OF THE ACCIDENT. PART OF THE DECISION TO PURCHASE THE FOCUS WAS BASED ON THE SAFETY FEATURES INCLUDING THE AIRBAGS. IN HINDSIGHT, HAD WE KNOWN OF THE AIRBAG'S PROPENSITY TO FAIL TO DEPLOY DURING AN ACCIDENT OF THIS SEVERITY, OUR BUYING DECISION WOULD HAVE BEEN DIFFERENT. THE AIRBAG'S FAILURE TO DEPLOY SHOULD BE EXAMINED FOR ADEQUACY OF PURPOSE FOR WHICH THEY WERE DESIGNED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11320363April 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING AWAY FROM MY BOYFRIENDS HOUSE HEADING TO THE INTERSTATE 95 . AS I WAS DRIVING I NOTICED WHITE SMOKE COMING OUT OF THE DASHBOARD, I THE CAR AROUND AND HEADED BACK TO MY BOYFRIENDS HOUSE, I PUT THE CAR IN PARK AND JUMPED OUT, MY BOYFRIEND CAME OUTSIDE AND HE WAS ABLE TO PUT THE FIRE OUT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11320259April 5, 2020
STEERING
THE STEERING JUST STOPPED WORKING IN THE MIDDLE OF ME DRIVING DOWN THE HIGHWAY. THE STEERING WHEEL IS COMPLETELY LOCKED UP. THEN AFTER THE FAULT WARNING CAME ON THE CAR'S STEERING WOULD NOT MOVE AT ALL AND WAS LOCKED ONTO A SLIGHT LEFT TRAJECTORY WHICH ALMOST CAUSED A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320552April 3, 2020
POWER TRAIN
2017 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE TRANSMISSION. *LD THE CONSUMER STATED THE TRANSMISSION WOULD HESITATE AND VIBRATE WHEN IN STOP AND GO TRAFFIC. THERE WAS A GRINDING NOISE WHEN ACCELERATING FROM A STOP. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320030April 2, 2020
UNKNOWN OR OTHER
I HAVE A NOTIFICATION ON MY CAR THAT SAYS TRANSMISSION FAULT AND MY CAR IS DRIVING LIKE IT'S IN NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319898April 1, 2020
POWER TRAIN
EXTREME TRANSMISSION SHUDDER TO THE POINT OF TIRES LOSING TRACTION WHILE TRYING TO TAKE OFF FROM A STANDSTILL. INCLUDED SHUDDERING AT RANDOM FROM STANDSTILL AND WHEN SHIFTING. LACK OF ANY CONSISTENCY IN ACCELERATION DURING SOME SHIFTS. IT CONTINUES TO DO THIS AS WE'VE OWNED THE CAR APPROXIMATELY 2 YEARS. HAS ALREADY HAD THE MODULE REFLASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319972April 1, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT HAD TO GET THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT HAD TO JUMPSTART THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT THEN TOOK THE VEHICLE TO THE CAPITOL CITY FORD LOCATED AT (8623 E WASHINGTON ST, INDIANAPOLIS, IN 46219, (317) 898-0700). THE CONTACT WAS INFORMED THAT A WIRING HARNESS SHIFTED AND DAMAGED OTHER WIRES WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319990April 1, 2020
ELECTRICAL SYSTEM, ENGINE
IT RAINED, AND CAR STOPPED. NO MOTIVE POWER. A RED WARNING, "STOP SAFELY NOW" MESSAGE ON DASH. TOWED TO DEALERSHIP. THERE WAS A TECHNICAL SERVICE BULLETIN 20-2004 TO PUT ON A SPLASH SHIELD TO KEEP THE 318VOLT (HIGH!) CONNECTOR FROM BEING HIT BY WATER, BUT THE DEALERSHIP JUST PUT ON A BIG 350 AMP FUSE AND PUT THE CAR BACK IN SERVICE. THE FUSE BLEW DUE TO WATER INTRUSION. TREATED A SIDE EFFECT, NOT THE MAIN PROBLEM. THEY REFUSED TO DO WHAT WAS IN TSB 20-2004 & FSA 16B02. THE ATTACHED PICTURE SHOWS HOW CLOSE THE TIRE IS TO THE HIGH VOLTAGE BATTERY CONNECTOR! FORD KNOWS THIS, BUT NO RECALL, AND DEALERSHIP REFUSES TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319893March 31, 2020
ELECTRICAL SYSTEM
OK SO FOR ONE, THE SCREEN (I THINK IT'S CALLED THE CLUSTER) IN BETWEEN MY ODOMETER AND MY SPEEDOMETER HAS OFFICIALLY GONE ALL THE WAY OUT. ONE DAY LAST WEEK IT STARTED TO HAVE LINES GOING THROUGH IT AND THEN ALL OF THE IMAGES WENT AWAY BUT I COULD STILL SEE A BACK LIGHT, IT JUST WASN'T TELLING ME ANY INFORMATION. IT STAYED LIKE THAT FOR TWO OR THREE DAYS AND THEN IT STARTED FLASHING LIKE A STROBE LIGHT. IT DID THAT FOR A COUPLE OF DAYS AND THEN IT WENT ALL THE WAY OUT FOR LIKE A DAY AND THEN IT STARTED FLASHING AGAIN BUT IT'S OUT NOW. WELL NOW THE SCREEN IS CONNECTED TO THE RADIO IS STARTING TO DO THE SAME THING AND I DON'T HAVE TO BE DRIVING DOWN THE ROAD FOR IT TO DO IT. SOMETIMES WHEN I CRANK MY CAR IT'S ALREADY DOING IT BUT SOMETIMES WHEN I AM DRIVING MY CAR IT'LL SWITCH TO WHATEVER IT WANTS TO DO NEXT. I HOPE THAT MAKES SENSE, THAT'S JUST THE BEST I KNOW HOW TO EXPLAIN IT. WHY IS THIS HAPPENING?? HAS THIS HAPPENED TO ANYONE ELSE? I GET MIGRAINES AND I CAN'T BE DRIVING WITH A STROBE LIGHT HAPPENING LIKE RIGHT IN FRONT OF MY FACE, YA KNOW? LIKE, THAT'S A MIGRAINE TRIGGER. THIS ISN'T COOL.. IN THE PICTURE THAT I SUBMITTED IT'S A RADIO SCREEN IN THE FIRST PHASE OF WHAT HAPPENED TO MY OTHER SCREEN ABOVE THE STEERING WHEEL AND THE DATE SELECTED IS THE DATE IN WHICH OTHER SCREEN STARTED THIS WHOLE PROCESS OF WHATEVER IT DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319821March 31, 2020
SEATS, ENGINE
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MCCOMBS FORD WEST (7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238) FOR WARRANTY SERVICE ON THE TRANSMISSION AND WAS INFORMED THAT THERE WAS SLUDGE IN THE ENGINE. THE DEALER REPLACED THE TRANSMISSION. HOWEVER, THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING, THE CONTACT TURNED ON THE HAZARD WARNING LIGHTS WHILE ON THE HIGHWAY AND WAS ABOUT TO DRIVE WHEN THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE CONTACT SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER SEAT MOVED FORWARD AS A RESULT, THE FRONT PASSENGER SUSTAINED FACE AND CHIN INJURIES AFTER COLLIDING WITH THE DASHBOARD AS WELL AS BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER FROM THE OTHER VEHICLE WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER, THE CONTACT STATED THAT HE WAS NOT AWARE OF DIAGNOSTIC TESTING OR REPAIRS BECAUSE HIS LAWYER WAS DEALING WITH THE ACCIDENT CASE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11319822March 31, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'VE NOT HAD A FUEL GAUGE SINCE MY 4TH WARRANTY REPAIR (TURBO REPLACEMENT TURNED CATASTROPHIC AND INCURRED WARRANTED ENGINE REPLACEMENT AS THEY BLEW IT IN SHOP AND HAD IT FOR ALMOST THREE MONTHS) AND I AM NOT HAPPY AT ALL. AND I AM NOW GONNA HAVE TO GO BACK AND GET IT FIXED AS THIS IS DANGEROUS FOR ME. I KEEP A GALLON OF FUEL I'N MY CAR, SO I'M BASICALLY HUFFING FUMES ALL THE DANG TIME IM IN MY CAR.. I MUST KEEP A GALLON OF FUEL IN THE CAR DUE TO THE SUDDEN STALLS AND THE SUBSEQUENT CRANK, WONT START ISSUES. UP UNTIL AFTER MY CAR WAS "REPAIRED".. I DIDN'T HAVE ISSUE UNTIL ID DONE RUN OUT OF FUEL AND OR RUN OUT OF OUTA FUEL AND STALLED IN MOST PRECARIOUS PLACES WHILST IN MOTION AND DRIVING DOWN THE ROAD. I'D RUN OUT OF FUEL AND MY CAR WOULD SPUTTER AND DIE. I'VE WALKED UP TO 12 MILES TO GET TO A GAS STATION LUCKILY. I AM NOT COOL WITH THIS [XXX] CAUSE I BOUGHT IT WITH LIL TO NO MILEAGE AND NEW OFF THE LOT.... [XXX] HAS A RING TO IT IF ANYONE COULD HELP... TO AN ERRATIC AT BEST CASE I'VE BEEN STRANDED WITH NO PHONE, NO FOOD NOR WATER AT LEAST THREE TIMES. AND THEY THINK I'M GONNA BRING IT IN FOR SERVICE AND ALLOW THEM TO SCREW ME OVER AGAIN? DON'T THINK I HAVE A LOT OF TRUST FOR FORD NO MO.... I HOPE THEY STOP PLAYING AROUND WITH PEOPLE'S LIVES AS SEEMINGLY EXPENDABLES AND WASTING OUR VALUABLE TIME AND MONEY. I'VE LOST A JOB FROM IT AND THAT'S NO JOKE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319852March 31, 2020
UNKNOWN OR OTHER
THE CAR SHAKES WHEN TRYING TO CHANGE GEARS AN TAKE OFF TODAY IT DID IT BAD IN TRAFFIC AN WOULDN'T GO INTO REVERSE AN THE CHECK ENGINE LIGHT CAME ON.. I TOKE IT TO SEE WHY THE LIGHT CAME ON AN IT WAS THE CODE P080D WITCH IS THE SAME AS MANY OTHER HAVE REPORTED CLUTCH MOTOR TCM I JUST HOPE THAT'S IT AN I STILL HAVE A WARRANTY ON IT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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