Ford Focus Complaints

22,326 consumer complaints on file.

#11322578April 28, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER STEERING ASSIST. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322590April 28, 2020
UNKNOWN OR OTHER
IT DIED WHILE DRIVING 3 TIMES RIGHT AFTER AND THE CAR IDLES STRANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322352April 27, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I REPORTED THIS ISSUE WHEN I HAD MY FOCUS IN 2014....IT WAS DISMISSED. NOW, 4 TIMES IT WAS IN THE DEALERSHIP AND 4 TIMES IT WASN'T FIXED, 4 TIMES I HAD TO PAY FOR A RENTAL FOR 2 WEEKS EACH TIME, COSTING ME A TOTAL OF $2,755 IN ALL FOR NOTHING TO BE RESOLVED. I TRADED THE VEHICLE BECAUSE IT WAS LITERALLY A SAFETY HAZZARD BUT NO ONE WOULD DESIGNATE IT THAT AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322143April 24, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT ON ONE OCCASION WHILE ATTEMPTING TO ACCELERATE UPHILL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JACK SCHMITT FORD (1820 VANDALIA ST, COLLINSVILLE, IL 62234) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWERTRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED THE FAILURE TO 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,200. *LN *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322171April 24, 2020
ENGINE, UNKNOWN OR OTHER
I RECEIVED A RECALL FOR THE CANISTER PURGE VALVE. I TOOK IT IN TO A DEALERSHIP LAST YEAR AND WAS TOLD IT WAS FIXED. NOW MY CHECK ENGINE LIGHT IS ON AND IT THE DEALERSHIP TELLS ME IT WAS TESTED AND THEIR WAS NO ISSUE, SO THEY CANNOT DO ANYTHING NOW. MY VEHICLE COULD STALL AND NOT CRANK BACK AND FORD REFUSES TO FIX A FAULTY PART THEY HAD A RECALL ON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322217April 24, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING DOWN THE EXPRESSWAY AT 70MPH MY VEHICLE LOSS POWER ENTIRELY AND STALLED. I WAS NEARLY HIT BY THE VEHICLE BEHIND ME AND FORCED TO PULL OVER TO THE SIDE OF THE ROAD. THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME AND INDICATED A CAMSHAFT POSITION SENSOR, CRANKSHAFT POSITION SENSOR, AND IGNITION ERRORS. I'VE OWNED THIS VEHICLE FROM THE DAY IT ARRIVED AT THE DEALERSHIP. THE PROBLEM AT FAULT HAS BEEN PREVIOUSLY IDENTIFIED BY FORD IN A TSB FOR THE ENGINE WIRING HARNESS CHAFFING ON THE INTAKE MANIFOLD. OWNERS ARE NOT NOTIFIED THROUGH MAIL ON TSB'S AND THIS VEHICLE HAS BEEN SERVICED BY THE DEALER SINCE THE TSB WAS ISSUED. I BELIEVE THIS SHOULD BE A RECALL CONDITION DUE TO THE ACCIDENT POTENTIAL THIS PROBLEM CREATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322068April 23, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I PURCHASED THE FORD FOCUS TITANIUM HATCHBACK IN 2014 NEW, AND SINCE THEN IT HAS BEEN TO THE DEALERSHIP/MECHANIC OVER 25 TIMES DUE TO 2 MAJOR DEFECTS -- FORD POWERSHIFT TRANSMISSION AND ELECTRIC/ENGINE ISSUE WITH DRAINING THE BATTERY. I'VE HAD 4 BATTERIES AND AVERAGE 6-8 JUMP STARTS PER YEAR DUE TO THE ELECTRIC PROBLEMS WITH THE COMPUTER DRAINING MY BATTERY. I'VE COME VERY CLOSE TO HAVING AT LEAST 8 ACCIDENTS DUE TO THE TRANSMISSION FAULT. THE TRANSMISSION WAS REPLACED A COUPLE YEARS AGO AND IT WORKED WITHOUT HAVING THE SHIFTING STALL PROBLEM FOR ABOUT 2 MONTHS. MY DEALER SAID THAT'S "ALL THEY CAN DO... FORD DOESN'T OFFER ANY PAYBACK OR REFUNDS DUE TO THESE 2 WELL-KNOWN LEMON DEFAULTS. I JUST CALLED THE 800 NUMBER FOR FORD TO FILE A COMPLAINT (800-392-3673) AND THEY STATED THAT I'D HAVE TO CALL BACK IN 2 HOURS BECAUSE THEIR SYSTEM IS DOWN. I ASKED IF I COULD FILE A COMPLAINT ONLINE AND THEY STATED, 'NO', YOU MUST CALL US TO FILE THE REPORT. DETAILS INVOLVING THE LACK OF SAFETY DUE TO THESE 2 ISSUES -- I'VE HAD MY ENGINE STALLED IN THE MIDDLE OF TRAFFIC ON AVERAGE OF 6-8 TIMES PER YEAR, PUTTING MY YOUNG CHILDREN AND SELF IN GREAT DANGER. I'VE ALSO HAD MY BATTERY DIE JUST HOURS AFTER PARKING IT IN A METROPOLITAN CITY (MIAMI/TAMPA/WASHINGTON DC/CHICAGO/DETROIT) AND HAD TO WAIT AT MY VEHICLE WITH MY CHILDREN FOR FORD OR AAA TO HELP REPLACE/CHARGE MY BATTERY -- WHICH TOOK ON AVERAGE 1-2 HOURS EACH TIME. I AM REQUESTING THAT FORD PURCHASE MY VEHICLE FOR THE FULL BLUE BOOK VALUE, IN ADDITION TO $10,000 DUE TO THE LOSS OF WORK AND LACK OF SAFETY/HARDSHIP/DISREGARD TO MY SAFETY ISSUES THAT I'VE BROUGHT TO THEIR ATTENTION OVER THE PAST 6 YEARS. PLEASE CONTACT ME AT [XXX] AND LEAVE A MESSAGE IF I'M UNABLE TO ANSWER. THANK YOU, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322078April 23, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS TOWED TO COURTESY FORD OF ROME (101 US-411, ROME, GA 30161) WHERE AN UNKNOWN RECALL REPAIR WAS PERFORMED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321934April 22, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO SHAKE AND THE TRANSMISSION STARTED TO SLIP. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE MILEAGE EXCEEDED THE WARRANTY PERIOD TO BE REPAIRED FOR THE DUAL CLUTCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321930April 22, 2020
POWER TRAIN
I AM CONCERNED ABOUT THE STUTTER MY TRANSMISSION IS HAVING WHEN I TAKE OFF FROM A STOP SIGN. I HAVE RESEARCHED AND SEE THAT THERE ARE RECALLS ON 2014 AND HIGHER. MIGHT WANT TO LOOK INTO THE AMOUNT OF COMPLAINTS ABOUT THIS ISSUE WITH THE 2013 FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321784April 21, 2020
POWER TRAIN
EVERY TIME I TRY TO EVEN SLIGHTLY INCLINE THE TRANSMISSION SPUTTERS AND SHAKES AND CONTINUES UNTIL I'M NOT IN ANY UPCLINE AT ALL. I'VE TAKEN MY CAR MANY TIMES TO MULTIPLE DEALERSHIPS JUST TO BE TOLD IT'S NOTHING OR IT'S BECAUSE YOUR VEHICLE IS A FLEX SO THE CAR THINKS IT'S IN MANUAL. IT'S NOT A PROBLEM. JUST DRIVE IT AND ITLL BE FINE. WELL 6YEARS HAVE PAST AND IT JUST GETS WORSE EACH TIME. I'VE PARTED THE CAR AND DRIVE IT OCCASIONALLY BECAUSE WHEN IT JERKS AND DOESNT GO INTO GEAR OR ACCELERATION IS NONE EXISTANT IT'S ONLY A MATTER OF TIME BEFORE SOMEONE HITS ME FROM BEHIND ON THE HYW. BUT AGAIN FORD HAS NOT HONORED MY 100000 WARRANTY WHEN MY CATILATIC CONVERTER WENT OUT WHEN I ONLY HAD 80000 MILES ON IT. FOUND OUT A YEAR LATER THAT IT WAS COVERED. FORD IS HORRIBLE ON CORRECTING ISSUES THAT ARE A SAFETY MATTER.AT THIS POINT LIKE A SERVICE TECH TOLD ME IT'S THEIR WORD AGAINST MINE. THEY HAVE THE POWER SO EITHER DEAL WITH IT OR GET RID OF YOUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321590April 20, 2020
UNKNOWN OR OTHER
BOTH OF MY CLUTCHES WENT OUT IN EARLY 2019, IT WASN'T COVERED UNDER WARRANTY AND I HAD TO PAY $3300 OUT OF POCKET TO FIX IT. NOW THEY'RE BEING RECALLED IN AUGUST 2019 FOR THIS? I SHOULD GET REIMBURSED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321646April 20, 2020
ENGINE, SEAT BELTS, EXTERIOR LIGHTING
MOTOR MOUNTS ARE BAD AND MAKES THE ENGINE RATTLE AND VIBRATE TAIL LIGHT WILL NOT WORK I'VE CHANGED FUSE BULB AND SOCKETS STILL NOTHING AND DRIVER SEAT BELT GETS STUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321661April 20, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE PURGE CANISTER VALVE HAD A SAFETY RECALL LAST YEAR, WHICH THE DEALERSHIP STATED THEY PERFORMED AND MARKED THE RECALL AS COMPLETED. HOWEVER, THE PART WAS NEVER REPLACED, AND IS IN FACT DEFECTIVE. WHEN FILLING THE CAR WITH GAS, IT DOES NOT WANT TO START AND STALLS OUT MULTIPLE TIMES. WHEN IT DOES START, IT RUNS ROUGH FOR ABOUT TEN MINUTES. THE DEALERSHIP IS REFUSING TO FIX THE ISSUE WITHOUT CHARGING ME, DESPITE THE FACT THEY NEVER REPLACED THE PART. THEY ALSO REFUSE TO REPAIR THE TRANSMISSION SHUDDER THAT IS A KNOWN ISSUE BECAUSE IT'S NO LONGER UNDER WARRANTY, EVEN THOUGH THEY SAID THAT FORD WAS COVERING THAT ISSUE UP TO 100,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321728April 20, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SHOULDER AND CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO BOZARD FORD (540 OUTLET MALL BLVD, SAINT AUGUSTINE, FL 32084), WHERE IT WAS DETERMINED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321450April 17, 2020
POWER TRAIN, ENGINE
MY CAR KEEPS FLASHING THE MULTIPLE WARNING LIGHTS. I CAN'T GET IT DIAGNOSED BECAUSE IT ONLY FLICKERS ON FOR A SECOND BEFORE TURNING OFF. IT'S THE ABS LIGHT, THE TRACTION CONTROL LIGHT, THE BRAKE LIGHT AND THE INFORMATION LIGHT. THIS ONLY HAPPENS WHILE I'M DRIVING, IT DOESN'T MATTER WHAT SPEED I'M GOING. IT WILL ALSO RESTART THE RADIO. ONCE I GET TO MY DESTINATION, MY WHOLE CAR WILL TURN OFF AS IF MY BATTERY DIED. I'VE TAKEN MY BATTERY TO BE TESTED AND IT'S FINE. WHEN I TRY TO TURN ON MY CAR, IT WON'T TURN ON BUT IT WILL MAKE CLICKING SOUNDS LIKE IT'S TRYING TO RESTART A CONNECTION. WHEN MY CAR FINALLY TURNED ON, IT SAID I HAD TRANSMISSION ISSUES. THIS CAR IS TERRIBLE, I DON'T FEEL SAFE WHEN I DRIVE IT BUT I STILL OWE MONEY ON IT AND CAN'T AFFORD TO PAY IT OFF IN ORDER TO GET A NEW CAR. I'LL NEVER GET A CAR MADE BY FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321321April 16, 2020
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) AT SHOTTENKIRK FORD JASPER (868 GA-515, JASPER, GA 30143), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, THE VEHICLE SHUDDERED WHEN ATTEMPTING TO DRIVE. THE VEHICLE RESTARTED AFTER THE FOURTH ATTEMPT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321348April 16, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, VISIBILITY/WIPER
THE WIPER FLUID SPRAYER STOPPED WORKING. I HAVE NO IDEA WHY. THEN EVER SINCE I BOUGHT THE CAR IT STUTTERS EVERYTIME I HIT THE GAS PEDAL. SO EACH TIME WHEN TAKING HAVE IT HAS A SHAKING SENSATION. EACH TIME I HAVE TAKEN IT TO THE DEALER THEY SAY THE SAME THING THAT THE CAR WAS MADE TO DO THAT BECAUSE ITS AN AUTOMATIC DUAL TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321177April 15, 2020
ELECTRICAL SYSTEM, ENGINE
WE HAVE A 2012 FOCUS. FROM DAY 1, WE HAVE HAD PROBLEMS WITH THE BATTERY GOING DEAD, WITHIN JUST A DAY. WE HAVE HAD IT IN NUMEROUS DEALERSHIPS, WITH NO RESOLVE OF THE PROBLEM. AFTER HAVING HAD ENOUGH, WE TOOK IT TO A SPECIALIST WHO HOOKED IT UP TO A DIAGNOSTIC MACHINE. THE PROBLEM WAS THE STEREO SYSTEM DRAINING THE BATTERY. BUT WE FELT IT WASN'T OUR RESPONSIBILITY TO HAVE TO PAY FOR A NEW STEREO, SO WE JUST HAD IT DISCONNECTED. FIXED THE PROBLEM. BUT THE CHECK ENGINE LIGHT NEVER GOES OFF. AND NOW IT'S MAKING A FUNNY NOISE IN THE ENGINE AND WHEN YOU COME TO A STOP AND ACCELERATE, IT SOMETIMES ACTS LIKE IT WANTS TO CUT OFF. I FEEL LIKE FORD OUGHT TO REPLACE THE STEREO FREE. WE HAVE HAD IT IN ON OTHER NUMEROUS OCCASIONS FOR OTHER PROBLEMS TOO. HAD TO HAVE A NEW DASH TWICE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321251April 15, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
EACH TIME I FILL THE CAR WITH GAS, EVEN WITH THE TANK HALF FULL, THE CAR STALLS AND HAS TROUBLE STARTING. I HAVE CHECKED FOR CLOGGED OR CRACKED FUEL LINES AND THERE ARE NONE. IT PUTS OUT THE CODE P1450. REPLACEMENT OF THE FUEL TANK PRESSURE SOLENOID AND IT'S STILL HAVING THE SAME PROBLEM. I HAVE READ THAT THERE MAY BE A RECALL OF SOME SORT ON THE FUEL SYSTEM IN THESE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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