Ford Focus Complaints

22,326 consumer complaints on file.

#11352044August 29, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
IN THE PAST 3 MONTHS I HAVE STAYED STRANDED SEVERAL TIMES. I DID HAVE GAS, THE TIMES I STAYED RANGED FROM IT SAYING I HAD 13MILES, ANOTHER TIME I WAS AT 28MILES, ANOTHER TIME AT 30MILES AND THE MOST RECENT TIME WAS 20 MILES. 3 DAYS AGO THE ENGINE SIGN CAME OUT, THAT DAY I AS AT A FORD QUICKENED GETTING AN OIL CHANGE AND TOLD THEM ABOUT IT AND WAS TOLD THEY WERE GOING TO CHARGE ME $75 TO CHECK THE CODE SO I DIDN'T TILL TODAY THAT I HAD TIME TO TAKE IT TO AUTOZONE AND IT WAS FREE. THE CODE THAT CAME OUT IS P1450 (3/3) PERMANENT. I DID NOTICE THERE WAS A RECALL IN OCTOBER 2018, I BOUGHT MY CAR FEB 2018. PLEASE PLEASE HELP, I AM BARELY AFFORDING THE CAR PAYMENT, I WOULDN'T KNOW WHAT TO DO IF I STAYED STRANDED AND THIS TIME IT DOESN'T TURN ON, I NEED THE CAR FOR WORK, IT COULD AFFECT ME FINANCIALLY AND EMOTIONALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351793August 28, 2020
POWER TRAIN
THE TRANSMISSION AND THE TRANSMISSION CONTROL MODULE NEEDED REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351883August 28, 2020
FUEL/PROPULSION SYSTEM
II TOOK MY CAR IN TO THE DEALERSHIP WHEN I RECEIVED MY RECALL ON MY VEHICLE. I WAS THEN TOLD BY THE SERVICE MANAGER THAT THEY COULD NOT FIX IT DUE TO THE FACT THAT THE RECALL PART HAS NOT START TO GO OUT YET .SO NOW THE CAR RECALL PROBLEM IS CAUSING PROBLEMS NOW. SO I TOOK IT BACK TO DEALERSHIP AND WAS TOLD THEY WAS NOT GOING FIX IT BECAUSE THE RECALL HAD EXPIRED NOW. MIND YOU THIS IS MY ONLY TRANSPORTATION AND I AM A SINGLE MOTHER WITH A PRECIOUS 5YR. DAUGHTER THAT I HAVE TRANSPORT IN THIS CAR. SO CAN YOU PLEASE HELP ME WITH MY CAR I DO NOT WANT TO BROKE DOWN ON THE DANGEROUS HIGHWAYS AND ROADWAY WITH MY FAMILY IN THIS CAR. HELP HELP HELP PLEASE AND THANK YOU!!!!!! I WAS AT THE GAS STATION GETTING GAS AND THE CAR CUT OFF. AND THE RECALL HAS SOMETHING TO DO WITH THE FUEL TANK DEFORMATION. I SPOKE TO THE SERVICE MANAGER, HIS MANAGER AND THE GM MANAGER AT FORD. THEY TOLD IT WAS NOTHING THEY COULD DO. AND I TO FIX IT MY SELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351533August 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I WAS DRIVING DOWN A CITY STREET AND AN ENGINE LIGHT APPEARED AND INSTANTLY POWER STEERING STOPPED WHILE I WAS IN MOTION. I HAD TO SLOWLY DRIVE THE CAR BACK TO THE HOUSE WHICH WAS 10 MINS AWAY AND PARK IT WHICH OBVIOUSLY WAS NOT EASY CONSIDERING THE CIRCUMSTANCES. FORD STATED THAT THERE WERE NO RECALLS ON ELECTRICAL OR POWER STEERING FOR THIS MODEL BUT I HAVE SEEN THAT SOME OTHER MODELS HAVE HAD ELECTRICAL ISSUES AND ITS CONCERNING. LUCKILY, I WAS THE ONLY PERSON IN THE CAR AND MY CHILDREN WERE NOT PRESENT. I AM ALSO THANKFUL I WAS NOT ON THE INTERSTATE WHEN THIS OCCURRED AS THIS COULD HAVE BEEN A POTENTIALLY DANGEROUS SITUATION. THIS OCCURRED YESTERDAY, 8/26/2020 IN INDIANAPOLIS, IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351376August 26, 2020
STEERING
MY 19 YEAR OLD DAUGHTER WAS DRIVING HER 2015 FORD FOCUS HOME FROM COLLEGE AND HER POWER STEERING SHUT OFF. THE WHEEL BECAME VERY HARD TO DRIVE AND ERROR CAME ON THAT SAID 'POWER STEERING ASSIST FAULT'. I HAVE READ THAT MANY OTHER PEOPLE HAVE HAD THE SAME ISSUE. THIS IS A SERIOUS SAFETY ISSUE. WE LIVE IN FLORIDA AND SHE WAS ON 95 GOING 70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351406August 26, 2020
UNKNOWN OR OTHER
I WAS ON MY WAY TO WORK ON 8/25/2020 ABOUT A MILE AWAY THE ENGINE LIGHT COMES ON SO I TURN AROUND TO LEAVE IT HOME THEN MY VEHICLE STALLED ALL OF THE SUDDEN WITH NO WARNING OTHER THAN THE ENGINE AND OIL LIGHTS CAMING ON, I TOWED IT TO THE DEALERSHIP FOR ADIAGNOSIS SAME DAY AND THIS MORNING OF 8/26/2020 I RECEIVED A CALL FROM THE DEALERS SHOP AND THEY ARE STATING THAT THE OIL PUMP WENT OUT AND RUINED THE BATTERY AND NOW I HAVE TO REPLACE THE BATTERY ON THE VEHICLE, NOW IM CONCERNED BECAUSE I DID NOT GET ANY WARNING FROM THE ENGINE, NO SMOKE, NO RATTLING OR SHAKING AND THE WEIRD THING IS THAT IT CRANKS BUT WONT START, IT JUST STALLED AND IT TURNS OUT TO BE A BLOWN ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351421August 26, 2020
POWER TRAIN
I FOUND OUT THAT FORD ADMITTED THEIR 6 SPEED SPORT TRANSMISSION IS FAULTY. THERE IS A CLASS ACTION SUIT AGAINST FORD FOR THIS, BUT WHEN I NOTIFIED FORD OF MY INTENT TO JOIN THE CLASS (WHICH WAS REQUIRED), FORD DID NOT RESPOND. WHEN I CONTACTED THE CLASS LAWYER, THEY SAID THEY COULD NOT INCLUDE ME BECAUSE I HAD ONLY HAD THE TRANSMISSION CALIBRATED TWICE BEFORE THE DEADLINE. (3 TIMES WERE REQUIRED) IT IS STILL RUNNING POORLY. I BOUGHT THE CAR FROM CARMAX IN DEC. 2018, SO IT IS VERY LIKELY THAT THE PREVIOUS OWNER HAD TAKEN THE CAR IN FOR THE SAME TRANSMISSION PROBLEM AT LEAST ONCE BETWEEN (NEW) 2014 AND 2018. I AM WONDERING, "WHY" WHEN MULTIPLE MODELS OVER SEVERAL MANUFACTURING YEARS HAVE THIS SAME TRANSMISSION, HAS THERE NOT BEEN AN OFFICIAL RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351428August 26, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED ALONG WITH A LOSS OF POWER STEERING. THE CONTACT CONTACTED THE DEALER (SUNLAND FORD ADDRESS: 15330 PALMDALE RD, VICTORVILLE, CA 92392 PHONE: (760) 241-7751) WHO WAS ABLE TO SET AN APPOINTMENT 2 WEEKS OUT, HOWEVER, THE CONTACT HAD NOT HAD THE VEHICLE OFFICIALLY DIAGNOSED. THE VEHICLE WAS NOT REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351463August 26, 2020
POWER TRAIN
MY 2012 FORD FOCUS HAS REPEATEDLY BEEN IN FOR SERVICE DO THE THE DUAL CLUTCH TRANSMISSION AS WELL THE THE TRANSMISSION CONTROL MODULE. SINCE I'VE OWNED THE VEHICLE, IT HAS SEEN 2 NEW CLUTCHES AS WELL AS 2 TCMS. OVER THE LIFETIME OF THE VEHICLE IT HAS HAD 5 CLUTCH REPLACEMENTS AND 3 TCM REPLACEMENTS. THANKFULLY, THE TRANSMISSION HAS NOT FAILED ON ME YET. THIS CAR IS VERY UNRELIABLE AND GIVES ME CONSTANT HEADACHES. MY CAR DEALER IS ABOUT 30 MINUTES AWAY AND EVERY TIME I GO THEIR FOR THEM TO TEST MY TRANSMISSION, IT ALWAYS FAILS. ITS A COMPLETE WASTE OF MY TIME BECAUSE NO MATTER WHAT I DO, THE CAR ALWAYS WILL SHUDDER. MY 14MO1 WARRANTY HAS NOW RUN OUT SO EVENTUALLY WHEN I NEED A NEW CLUTCH IT WILL COST ME ROUGHLY $2,500. I HAVE CONTACTED FORD ABOUT THIS ISSUE MULTIPLE TIMES AND NOW I AM FILING FOR ARBITRATION. THIS CAR IS NOTHING BUT A DEATH TRAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351139August 25, 2020
UNKNOWN OR OTHER
THE VEHICLE HAS STALLED, AND STOPPED, AND WOULD NOT START IN MIDDLE OF TRAFFIC SEVERAL TIMES, INCLUDING THE LAST INCIDENT WHERE POLICE HAD TO ASSIST AT A RED LIGHT. SO TRAUMATIC, NOT DRIVEN SINCE AND CONTINUE TO PAY NOTES AND INSURANCE. HAVE HAD VECHILE TOWED TO DEALERSHIP SEVERAL TIMES, AND PROBLEM STILL EXISTS. PLEASE HELP. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351272August 25, 2020
POWER TRAIN
SHIFTS HARD HESITATES HARD TO STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350789August 22, 2020
UNKNOWN OR OTHER
I AM NOT TECH SAAVY FOR THE IMAGE OR DOCUMENT UPLOAD THIS IS OKAYING CHECK AND OKAY BY AN INDIVIDUAL RECALL20V-331 COMPLETE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350666August 21, 2020
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO BLOW THE HORN AT ANOTHER DRIVER DRIVING THROUGH THE STOP SIGN, THE HORN FAILED TO OPERATE. THE CONTACT WAS CONCERNED THAT DUE TO THE HORN NOT FUNCTIONING IT COULD RESULT IN A CRASH. THE VEHICLE WAS TAKEN TO FORD OF NORTHAMPTON (968 BRIDGE RD, NORTHAMPTON, MA 01060) WHERE THEY INFORMED THE CONTACT THAT THERE WERE WIRES UNDERNEATH THE VEHICLE THAT WERE CORRODED, CAUSING THE HORN TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350688August 21, 2020
FUEL/PROPULSION SYSTEM
CAR ENGINE COMPLETELY STALLED WHILE STATIONARY ON A STREET AT A RED LIGHT, THE ENGINE WOULD CRANK AND THE CAR SHOOK AGGRESSIVELY BUT WOULD NOT START. I WAS STRANDED A BUSY ROAD UNTIL SOMEONE COULD PUSH MY VEHICLE OUT OF THE WAY OF TRAFFIC WHILE IN NEUTRAL. EVENTUALLY AFTER SEVERAL TRIES AND CALLED TOW, THE CAR DID START UP AFTER ABOUT 20 MINUTES OF STALLED TIME. WHEN CAR STARTED, OIL AND ENGINE LIGHTS WERE LIT UP ON DASH. THE FUEL LEVEL WAS AT 88 MILES TO EMPTY. WHEN CAR WAS BROUGHT TO DEALERSHIP, DEALER EVALUATED THE VEHICLE AND DIAGNOSED THAT THE FREEZE FRAME DATA SHOWED NO FUEL PRESSURE AT START. THEY SUSPECTED FUEL PUMP FAILURE, THERE WAS TANK DEFORMATION AND THE STRAP RETAINER POPPED OFF SHOWING TANK FLEX. FUEL TANK WAS REPLACED, AND FUEL PUMP AND ALL RELATED HARDWARE, EVAP CANISTER, EVAP PURGE VALVE. INVOICE EXPENSES TOTALED TO $1070.67. CALLED FORD DIRECTLY TO FILE COMPLAINT REGARDING SAFETY RECALL 18S32 AND WAS TOLD BECAUSE THE VEHICLE WAS INSPECTED IN 2019 FOR THESE SYMPTOMS THAT IT WAS NOT COVERED UNDER RECALL 18S32. RECALL STATES: "THE ENGINE MAY STALL DUE TO A STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM. A STUCK CPV CAN LEAD TO EXCESSIVE VACUUM IN THE FUEL VAPOR SYSTEM, CAUSING THE PLASTIC FUEL TANK TO DEFORM, RESULTING IN AN INACCURATE OR ERRATIC FUEL GAUGE INDICATION, INACCURATE DISTANCE TO EMPTY (DTE), AND/OR OTHER DRIVABILITY CONCERNS. THE VEHICLE MAY ALSO EXHIBIT AN ILLUMINATED MALFUNCTION INDICATOR LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350574August 20, 2020
POWER TRAIN
THERE IS ONLY A LITTLE MORE THAN 90,000 MILES ON THE CAR AND THE TRANSMISSION NEEDS REPLACING. DEALERSHIP SAID THE INTERNAL GEARS WERE GRINDING DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350405August 20, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SHULTS FORD OF HARMARVILLE LOCATED AT 1300 GULL LAB RD, PITTSBURGH, PA 15238, AND REPAIRED UNDER THE NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE CONTACT INDICATED THAT THE FAILURE PERSISTED AND THE VEHICLE WAS SERVICED ON SEVERAL ADDITIONAL OCCASIONS FOR THE POWER TRAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350473August 20, 2020
ENGINE, VEHICLE SPEED CONTROL
WHEN DRIVING MY CAR THE ENGINE STALLS TRYING TO GET IT UP TO SPEED AND WHEN YOU ATTEMPT TO STEP INTO IT MY CAR STALLS TO WHERE IT FEELS LIKE YOUR FOOT IS AT THE FLOOR MY DEALERSHIP CLAIMS IT'S JUST THE STYLE OF THE CAR IT'S SUPPOSED TO DO THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350202August 19, 2020
POWER TRAIN
HAVING PROBLEMS WITH ENGINE TRANSMISSION ENGINE REVVING AND IS UP THERE IN THE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350230August 19, 2020
AIR BAGS
MY DAUGHTER DRIVING HER 2018 FORD FOCUS HATCHBACK WAS INVOLVED IN A HIGH IMPACT FRONT END COLLISON AT APPROXIMATELY 35 MPH AT IMPACT. THE FOCUS HIT A SUV WHO SUDDENLY MADE A COMPLETE STOP FOR NO REASON ON 40 MPH ROAD. THE IMPACT WAS A DIRECT HIT TO THE FOCUS'S FRONT BUMPER FLUSH WITH SUV'S BACK BUMPER. THE DRIVER'S SIDE KNEE AIRBAG WAS THE ONLY AIRBAG TO DEPLOY AND THE MY DAUGHTER (DRIVER) WAS TAKEN BY AMBULANCE TO THE NEAREST HOSPITAL, SUFFERED MULTIPLE COMPRESSION FRACTURES OF THE SPINE, INJURIES TO MULTIPLE INTERVERTEBRAL DISCS, AN APPARENT KNEE LIGAMENT INJURY, AND OTHER SUPERFICIAL BRUISES, CUTS, AND SCRAPS TO THE HIPS, LEGS, SHOULDER, CHEST, AND ARMS. THE HOOD ENDED UP BENT IN HALF LIKE AN "A" FRAME, THE WINDSHIELD WAS CRACKED, MOST OF THE FRONT END WAS PUSHED INTO THE ENGINE COMPARTMENT, AND THE STEERING WHEELING HOUSING WAS CRACKED. THE FORD FOCUS IS A TOTAL LOSS. DURING EXTRACTION OF THE DRIVER, THE FIRE AND RESCUE CUT POWER TO THE VEHICLE TO PREVENT THE STEERING WHEEL AIR BAG FROM DEPLOYING. THEY REMARKED TO THE DRIVER THAT THE STEERING WHEEL AND SIDE AIRBAGS SHOULD'VE DEPLOYED WITH THE AMOUNT OF IMPACT TO THE VEHICLE AND INJURIES SUSTAINED BY THE DRIVER. MY DAUGHTER HAS BEEN IN THE HOSPITAL 3 DAYS AND IS AWAITING A BACK BRACE AND KNEE BRACE AND APPOINTMENTS WITH A NEUROSURGEON, ORTHOPEDIC SURGEON, PHYSICAL THERAPIST, AND PAIN MANAGEMENT. THERE WAS NO INDICATION OF A WARNING LIGHT FOR FAULTY AIR BAG AND THE VEHICLE HAD APPROXIMATELY 30500 ON IT AND WAS STILL UNDER THE ORIGINAL MANUFACTURER'S WARRANTY. A COPY OF THE POLICE REPORT IS PENDING RELEASE AT THIS TIME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11350275August 19, 2020
WHEELS
I WAS WONDERING ABOUT ANY RECALLS OR COMPLAINTS ON THE SUMITOMO TOUR PLUS LSV 215/50R17 TIRES. I PURCHASED A VEHICLE 2 MONTHS AGO THAT HAS A SET OF THESE AND BOTH FRONT TIRES HAVE HAD TO BE REPLACED DUE TO WHAT APPEARS TO BE THE CENTER BELT IN THE TIRE BEING BROKEN. BOTH TIRES WERE VISIBLY WARPED AND YOU CAN SEE WHERE IT SINKS IN THE MIDDLE OF THE TIRE. UNFORTUNATELY THE CARS WARRANTY DOESN'T COVER THE TIRES AND I'M HAVING TO PAY TO REPLACE THEM SO JUST LOOKING FOR ANSWERS OR PROOF OF A FAULT SO I MIGHT CAN HAVE THEM REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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