Ford Focus Complaints

22,326 consumer complaints on file.

#11433378September 17, 2021
ENGINE
sputtered and stalled out on me multiple times on highway and side roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433171September 16, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was stopped at a traffic light with the accelerator pedal being depressed the vehicle started to jerk. The contact stated no warning light was illuminated. The contact towed the vehicle to an unknown local dealer and made them aware of the failure. The contact was able to drive the vehicle back to his residence. The contact stated that the failure persisted. The contact then took the vehicle to DeLacy Ford (3061 Transit Rd, Elma, NY 14059, (716) 668-1200) to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433224September 16, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while attempting to accelerate from a stop, the vehicle would shake, vibrate, and shudder. Also, the vehicle would roll backward although the transmission was in the drive position. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433243September 16, 2021
POWER TRAIN
My car has been shuddering but nothing ever pops to sensor there’s a problem. My car only has 109k miles on it. Serviced pretty regularly I think the transmission is going out and I have only had the car since November of 2019. If I would’ve did my home work I would’ve went with a Honda. Now my car won’t reverse or go any faster than 15 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433276September 16, 2021
STEERING
The steering assist on on our 2015 Ford Focus failed at 35,000 miles as I was backing out of the driveway. The steering fault was indicated on the dashboard and the car became very difficult to steer. Had I been driving on the street or expressway this very well could have resulted in a serious or even fatal accident. I checked with the dealer to see if a Ford safety recall had been issued. There was no safety recall on this year Focus. Sure seems like Ford should issue a safety recall regarding this issue since there is one for the 2014 Ford Focus and other Ford cars. It is the same steering assist unit. The car was undrivable, of course, and the local authorized Ford dealer charged me $2,470 to replace the steering gear. It was in the shop for more than a week. My wife and I are retired on a fixed income and an unexpected $2,470 expense is devastating to us. We bought this car hoping to keep it forever and save money along the way. After dealing with the defective transmission, sync that doesn't, radio and brake repairs we see now this was a big mistake. My grandfather built Model Ts in Detroit and both of my parents were Ford employees in Dearborn their entire adult life. We have always been a Ford family. I will never buy another Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433073September 15, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
Car has 122k miles. At the end of August 2021, the electronic power steering failed while my son was driving home from work, making the car difficult to steer while driving. The car displayed a notification of power steering failure. The dealer has had the car for two weeks, they confirmed a complete failure in the electronic power steering module. The dealer said they have to replace the entire steering rack at a cost up to $2500. I see this similar failure has led to a recall on the same year Ford Fusion, but not on the Ford Focus. Clearly this has to be a manufacturer defect. 900 complaints in NHTSA for this issue and no recall issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433100September 15, 2021
ENGINE
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 35 - 40 MPH, the check engine warning light was illuminated, and the fuel gauge was not working properly, moving from full to empty. The vehicle lost motive power. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The mechanic diagnosed the failure with code P1450, and the fuel pump and canister valve were replaced. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN that was related to the failure. The failure mileage was approximately 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433112September 15, 2021
AIR BAGS
The front dashboard and steering wheel airbags went off. if I was moving this could’ve ended even worse but luckily I was stopped. My hearing was affected. I was parked at a red light and my airbags went off. I did not hit anything nor was my car moving. Witnesses at a restaurant and auto repair shop say the same. My car had passed that years inspection and there was no signs of this happening. No lights, sounds, anything. It was very sudden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433119September 15, 2021
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2014 Ford Focus. The contact stated that after refilling the gas tank, the vehicle would stall with the check engine warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the vehicle was repaired but continued to experience the failure. The vehicle was taken to the local dealer and was diagnosed but was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 82,544.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433127September 15, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
As I was driving down the road my power steering went out. I pulled over and tried to turn the car off and on and had no luck. I then got a warning that said my power steering malfunctioned. I do not know what I would have done if I were on the interstate as I had been 2 minutes earlier. I cannot believe I am alive. This is the second time something like this has happened. The other time I just had my car stall out on the interstate as I drove down it. That time it was a transmission issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433047September 15, 2021
UNKNOWN OR OTHER
The power of the car (a 2013 Ford Focus Electric) simply STOPPED within a few seconds of the warning message. A red triangle appeared on the dash with the message Stop Safely Now. I was surprised and pulled over. My safety was at risk because had I been making a left turn in traffic, I would likely NOT HAVE SURVIVED. I was on a country road and able to pull over immediately. The car lost power within seconds and would not move. After my car was towed away, I learned: This is a defect that FORD knows about; it has been confirmed in one of their technical safety bulletins (TSB 17-0045.) It ought to be a RECALL. It is a huge safety issue. The car was towed to a Ford dealership parking lot and could be inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433057September 15, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon the depression of the accelerator pedal with the check engine and the transmission service now warning lights illuminated on the instrument panel. The contact stated that while at a complete stop, the vehicle would not accelerate after multiple attempts to depress the accelerator pedal. Due to the failure, the vehicle was towed to an independent mechanic where they diagnosed the vehicle with a faulty transmission. The contact had then taken the vehicle to the dealer where she was informed that parts were on backorder and that the vehicle was still safe to be driven. The manufacturer had been notified of the failure and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433062September 15, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2018 Ford Focus. The contact stated while driving 25 MPH, the vehicle inadvertently started jerking. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the clutch had failed and needed to be replaced. The contact stated that the vehicle was not repaired. The contact stated that the failure recurred while driving. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432863September 14, 2021
UNKNOWN OR OTHER
My car is sitting in the garage because I was told not to drive. Parts from Ford transmission issue are on back order. I'm a 66 year old and I need my car to go to work. I called Ford to see if they would do the Lemon Law and after review they said no. I have had numerous issue with my car. My car has only 45000. I took it to a couple of other places and they said they are back up 3 to 6 months on the same issue with Ford transmission. I read an article about the Ford issues in your web page and it's identical with the issue I'm having. Clutch locks and I am unable to reverse and the car is not accelerating when I hit the gas pedal. It jumps. I need help with this. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432905September 14, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the engine had experienced rough idling and stalling. On several occasions, the vehicle would not immediately restart. The vehicle was taken to an independent mechanic and a local dealer who both diagnosed that the canister purge valve was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the vehicle was included in the NHTSA campaign number 19V515000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432924September 14, 2021
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
While driving to work, my transmission started to slip. On the freeway, if I pressed the gas pedal, my car would NOT go faster. Instead, my engine would rev to almost redline and my car would continue to coast, but loose momentum. Once the transmission downshifted to a lower gear, then the transmission would begin to work. Once I got into the City, I almost rear ended someone when the transmission surged. I was pushing the gas through an intersection, and suddenly my car lurched forward, the tires squealed, etc. I had to slam on my brakes to avoid slamming into the car in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432939September 14, 2021
POWER TRAIN
Shift fork calibration not learner #P287B . .Shift Fork A Position Circuit Range #P2832.. Shift Fork A Position Circuit #P2831
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432987September 14, 2021
UNKNOWN OR OTHER
My car started to rough idle, when I go to press the gas pedal there is no rev or acceleration or anything. It came up with a code for the throttle body and had it replaced and it worked fine for a while and then it happened again, so I replaced the throttle body again and it started happening right away again. This has happened at 80 MPH and almost caused an accident! I just want this to be understood, and I am not the only other person having this issue!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432696September 13, 2021
UNKNOWN OR OTHER
I was driving down the interstate and the car died with no warning. I was able to get to side of road and checked to see what was going on. Nothing looked weird. I started the ignition and the car started right back up. I took it to mechanic but could not find anything. It happened a again a few weeks later. No check engine light or any warning lights ever came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432709September 13, 2021
WHEELS
HI, Ortega Highway in California. got a flat tire. I pulled over to change to the spare and can't get the lug wrench (OEM) on the nuts...(drizzling steadily) I see I am risking stripping the lugs. I'm in the forest- cell signal is spotty. I'm left no choice but to drive on my flat tire slowly to a gas station (several miles) And they can't get it off. I call for a tow to tire shop. They show up in a car w/ a 4 way lug wrench..because of course, they assumed they had to fit. must be my ineptness..and he can't get one lug loose. And now I miss my appt., I have to wait another two hours for a tow truck, while several creepy people want to "help" me.... (help me get thrown in their trunk they mean.. ) I'm making light of it now, but I really resent my safety being put in jeopardy and not even given a heads up when Ford knows it's a problem...no surprise, I've got a Focus transmission .Any integrity & ownership of defective design is non existent.. I can forgive mistakes, they happen. And as long as I am aware of them, I can prepare... But Ford doesn't give a [XXX] about our safety. I've had it, no trust is left. Cost benefit analysis is their concern, which saves them money short term yay, for stockholders & CEO bonuses. Ignoring their long term loss of customers due to unethical behavior. Tangent over.. I made it to the tire shop 15 minutes before close. That shop was the place I first learned of the lug nut "2 metal swelling and stripping" issues. He had a special tool just for Ford Lug nuts. This has happened several times since then... I have had to leave my car on the side of the road, also, drive it to the tire shop slowly. damaging my rim... But my real concern is getting a flat tire that I cannot change myself because the lugs strip/ swell in some isolated area... was lucky it was day that first time, scary as [XXX]...Ford puts drivers in unsafe situations because irresponsibility is now it's business model. Cost us time, money, & piece of mind INFORMATION Redacted PURSUANT TO THE FREEDOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus