Ford Focus Complaints

22,326 consumer complaints on file.

#11434752September 28, 2021
LATCHES/LOCKS/LINKAGES, FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact received notification of NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 18V735000 (Fuel System, Gasoline) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle started to shudder and lose power. The contact pulled to the side of the road. While driving 30-35 MPH, the vehicle inadvertently decelerated to 5 MPH. The contact was able to get the vehicle to the dealer and was informed that parts would not be available for another 6 months. The approximate failure mileage was 80,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434760September 28, 2021
UNKNOWN OR OTHER
The contact owns a 2015 Ford Focus. The contact stated that she had discovered that her vehicle had been placed under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact took the vehicle to a dealer; however, upon return of the vehicle, the contact stated that the vehicle stalled while driving home at 35 MPH. The contact stated that the check engine warning light had illuminated the instrument panel and that the vehicle eventually restarted after multiple attempts. The dealer was notified of the failure and an appointment was made to have the vehicle serviced. The failure persisted and the contact had the vehicle towed to the dealer. Once the vehicle was back in the possession of the dealer, they informed her that due to the size of the fuel tank, they could not repair the vehicle. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 66,844.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434519September 27, 2021
POWER TRAIN
On multiple occasions while driving on highways with speed limits 55 or greater the vehicles suddenly de-accelerated rpm dropping to 1-2 rpms and suddently without warning then accelerating to 7-8 rpms, cars and trucks. Appears that the transmission gears were switching without warning and without operator shifting. Took vehicle into John F. Kennedy Ford in Conshohocken Pa., they replaced clutch plate, then we experience the symptom even words on highway, while operating a 55mph with car suddenly de-accelerating. Car under extended ford warranty 60k miles. John F. Kennedy Ford dealer in Conshohocken and Ford Corporate after calls to customer service corporate line speaking to supervisor refuses to repair the vehicle because they say they can not recreate the problem. (witness was present during each incident other than driver) Incidents occurred 09/05/2021 on NJ Expressway and 09/12/2021 on Pa Highway (09122021 occurred after clutch plate was repaired to "fix the problem" My personal opinion is that Ford customers are going to die on the highways if this problem continues. It is extremely dangerous and unsafe due to uncontrolled rapid de-acceleration on the highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434557September 27, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated while driving out of the parking space. The vehicle was taken to Advance Auto Parts where the diagnostic code showed the canister purge valve failure. The contact took the vehicle to the dealer a month later as he was advised that an immediate fix was not required. The dealer diagnosed the failure as a canister purge valve failure that was stuck in the open position. The valve needed to be replaced as the vehicle was currently at the dealer for repairs. The manufacturer was informed of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434378September 26, 2021
FUEL/PROPULSION SYSTEM
The last 5 or 6 times when filling the gas tank , the gas pump shuts off as if the tank is full, it is not. This has happened at multiple gas stations in Monmouth County , NJ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434399September 26, 2021
STEERING
On September 25, 2021 around 11:30pm, I was driving and the steering wheel happened to lock out of nowhere and I’m not able to turn correctly. It was a very dangerous situation and I couldn’t turn and the car was going straight. I was very close to get into a car accident. I bought car without any issues and I’ve been taking good care of it and out of nowhere the steering wheel locked on me and gave me a signal saying “steering loss stop safely” i went to advanced parts to have it tested on a Sunday and they said I needed to replace my catalyst system efficiency which I was aware of that needed to replaced but nothing else showed besides the code they gave me P0420. The vehicle hasn’t been Inspected or component by a insurance company or others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434346September 25, 2021
UNKNOWN OR OTHER
My 2016 Ford Focus shakes when accelerating from a stop. From the 2nd to 3rd Rpm, it stalls and vibrates and sometimes jerks backwards. I have taken it to the dealership and they won't look at since its out of warranty. This has been happening for a couple of months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434358September 25, 2021
UNKNOWN OR OTHER
My 2017 Ford Focus engine is stalling without warning. The engine will cut off totally without warning, anytime, anywhere. This is life threatening. So dangerous Also after putting gas in my tank, the car will not start at all And this problem is identical to the cars that are recalled #19S22. My 2017 Ford Focus apparently was build May 2, 2017, Less than a month after the recall cut off date of April 17, 2017. My Ford Focus has all the same problems as the recalled Ford Focus 2017. I could be killed driving my 2017 Ford Focus and I shutter to think about what could happen. My car dealership just keeps repeating that my 2017 Ford Focus is not recalled. Unable to get any serious attention about this problem by the Ford dealership or Ford Motor Company. The fact that my Ford Focus is not included in the really, no one is of any help. I'm reporting it now to you that my 2017 Ford Focus is a life threatening vehicle and needs to be reported as a serious safety hazard immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434183September 24, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, he noticed that the check engine warning light was illuminated on the instrument panel. The contact took the vehicle to an independent mechanic where the vehicle was diagnosed with a defective gear shifter. The contact was then referred to a dealer for assistance where they diagnosed the vehicle with a clutch failure. The contact was informed that the vehicle was not under recall or warranty and that he had to pay out of pocket for the repair. The manufacturer was notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434235September 24, 2021
ENGINE
The contact owns a 2014 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle in to a dealer for assistance. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434277September 24, 2021
STEERING
Power steering failed while driving making it difficult to steer car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433997September 23, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated that while driving in a parking garage, the accelerator pedal was depressed, and the engine just revved as the vehicle failed to move forward while in drive. The contact stated that the vehicle rolled backwards as she then depressed the brake pedal and attempted to shift to park however, the gear shifter failed to move. The contact waited for a few minutes and was able to shift to park and turn the vehicle off. The contact was able to restart the vehicle however, the shifter was still difficult to move to drive. After a couple more minutes the vehicle was able to shift to drive but the vehicle hesitated and jerked before the contact was able to drive the vehicle. The vehicle was taken to the dealer where the contact was informed of a transmission recall. The dealer informed her that the transmission module was on backorder. The vehicle was temporally repaired however, the failure recurred several days later. The contact stated that on 8/6/2021 the transmission failure reoccurred while driving on a bridge. The contact stated that the engine revved, rolled forward, and the vehicle finally engaged to resume normal driving. The dealer was notified of the failure again and the vehicle was towed to the dealer. Once again, a temporary fix was performed on the transmission. The contact stated that “Service Transmission” was displayed once she retrieved the vehicle from the dealer for the second time. The contact called the dealer and was advised not to drive the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434038September 23, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:HAND HEATER:WIRING HARNESS
The contact owns a 2012 Ford Focus BEV. The contact stated while driving at an undisclosed speed, the contact noticed that an unknown warning light was illuminated and remained illuminated for several days. The failure recurred several times. On one occasion, the contact was unable to start the vehicle. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed failure with an electrical wiring harness kit and that the battery was drained. The dealer was able to replace the wiring harness however, the battery was not replaced due to the cost of a new battery. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434074September 23, 2021
BACK OVER PREVENTION
The contact owns a 2015 Ford Focus. The contact stated while reversing out of her driveway, the “Contact Dealership” appeared on the rearview camera of the vehicle. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was taken to an independent mechanic who diagnosed that the rearview camera module had failed and needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433749September 21, 2021
FUEL/PROPULSION SYSTEM
Had recall from manufacturer for fuel tank issues. Was inspected and still have engine light on for codes P1450 (fuel tank vacuum bleed error. Was never repaired by dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433768September 21, 2021
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
I took my car to the dealership to repair the recall associated with the purge control valve (Buckeye Ford) the said it was fine. I have had my car towed twice due to it stalling on the road the mechanic at Meyers garage in ft Loramie Ohio has reset the low fuel code twice even thought I have had a full tank of gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433822September 21, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that while starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with code P1450 (Control System failure of fuel tank vacuum). The dealer was made aware of a recall but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 55,261.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433661September 20, 2021
ENGINE
The contact owns a 2012 Ford Focus. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the contact continued driving to work with no further issues. The contact took the vehicle to an independent mechanic who connected to the vehicle to diagnostic machine which diagnosed the failure as a malfunction of the canister purge valve. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433493September 19, 2021
ELECTRICAL SYSTEM
Backup camera works intermittently. More often than not it does not work at all. Sometimes it works for a few seconds and then stops working. A message appears on the screen to take the car in to the dealer. But the warning beep sound still works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433526September 19, 2021
TIRES:TREAD/BELT
Size p215/55r16 Tire blew out on the freeway. After close inspection discovered that the blown out tire had severe tread separation. After closer inspection of the other tires on the car, I discovered another tire identical to the blown out tire also has tread separation. The tires on the vehicle have a least one year of tread on them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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