Ford Focus Complaints

22,326 consumer complaints on file.

#11442786December 6, 2021
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that upon purchase of the vehicle from an independent mechanic, the vehicle would stall at various speeds as an unknown warning light would appear on the instrument panel. The contact took the vehicle to a dealer where multiple repairs were performed on the vehicle. A year later, the contact stated that a "vehicle overheating, pull over" warning message appeared on the instrument panel. The contact had to restart the vehicle to clear the message and resume normal driving. The contact had spoken to the manufacturer and was informed that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442859December 6, 2021
ENGINE, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while starting the vehicle it shuddered. While driving uphill the transmission was slipping. The contact stated that while his wife was driving, the check engine warning light illuminated. The vehicle was taken to the local dealer and the contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. A financial assistance claim was submitted on the contact's behalf. The transmission clutch assembly and fuel assembly were previously repaired under warranty in July 2020 at approximately 66,421 miles. The manufacturer was notified and offered to pay half of the cost of the repair. The manufacturer referred the contact to NHTSA for assistance. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442898December 6, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle the engine would stall while idling causing the driver to restart the engine while in traffic. The vehicle was then taken to the local dealer who performed a reprogramming of the powertrain control module under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). Approximately one week later the failure reoccurred. The vehicle was taken back to the local dealer who diagnosed that the canister purge valve was faulty and needed to be replaced. The contact was told that the repair cost was not covered under the recall although the failure and the failure part was listed in the recall that was previously serviced the week before. The manufacturer was then contacted regarding the failure but no assistance was provided. The failure mileage was 92,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442504December 3, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I went to Oxford ME to buy a part on the way back to Augusta, ME the shift module shifted itself from (D)drive to (N) and the car was Rolling backwards as I was on a hill I pump the gas peddle until it shifted back into (D)drive this happened 3 times, I think it's the TCM also, the transmission began slipping after this problem and then the computer shut off the motor and I had to pull over to the side of the road and call a flatbed driver to pick me up at my house that's where I could use the phone 10 miles away! The tow was $127.00 The TMC Shift Module is $298.00 plus 5.5% Tax. This car Is Very Dangerous To Drive In Traffic or Anywhere!!! I took it to Quark Ford Dealership in Hallowell, Maine and there they said they can do a safety check on the doors & trunk the transmission check would cost me $126.00 an Hour to do! So, I left!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442436December 2, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would stall. She also mentioned that the vehicle would fail to immediately start up after refueling. Additionally, the vehicle would hesitate upon the depression of the accelerator pedal while at a complete stop. The contact stated that the check engine warning light would intermittently flash on the instrument panel after each failure. The contact had taken the vehicle to a dealer where she informed them of NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) which she linked to her failure. The dealer informed her that the recall had been serviced prior by another dealer. The first dealer determined back then that the purge valve did not need to be replaced. The contact was then informed that the purge valve was now defective and was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442462December 2, 2021
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at 30-35 MPH, the vehicle inadvertently started shuddering. The check engine and other unknown warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact restarted the vehicle and drove; however, the vehicle was shuddering significantly and increasingly while driving. The vehicle was taken to the dealer who diagnosed that the transmission clutch and the TCM had failed. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 79,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442469December 2, 2021
STEERING
The contact owns a 2014 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the steering wheel became inoperable. Additionally, the contact stated that a year ago the clutch fell inside the transmission. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The transmission was replaced with an independent mechanic. The manufacturer was notified of the failure and stated that the vehicle was not covered under warranty. There was no further assistance provided. The contact stated the failure was related to NHTSA Campaign number 14V514000 (Steering). The approximate failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442374December 2, 2021
FUEL/PROPULSION SYSTEM
This vehicle is experiencing a relapse of the same issues that led to a previous recall. It is experiencing fuel tank issues where the fuel gauge is unreliable and acts as though it is out of fuel despite reporting 1/4 tank. This has put the safety of occupants at risk as we were barely able to get off the highway in time before the vehicle came to a sudden and complete stop. The vehicle has not been inspected by the manufacturer as to do so will result in exorbitant out of pocket expense since Ford claims to have fixed the recall issue. That however, is not the case when it reoccurs a year later. Neither police nor insurance have inspected the vehicle as I was unaware that was a possibility The warning lamps that displayed were similar to a vehicle stalling out, which should not happen in an automatic transmission vehicle. It needs to be noted that this is a reoccurring issue of an allegedly fixed recall and Ford refuses to take any action on the matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442306December 1, 2021
FUEL/PROPULSION SYSTEM, ENGINE
Suddenly, the vehicle will stall only after it's been fueled. I've read reports of this being common in lots of Ford vehicles with it having something to do with a fuel filter or emissions. The vehicle continues to run and drive but I fear it will continue to do worse. My only option currently is to leave the vehicle running while being fueled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442088November 30, 2021
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the warning light illuminated indicating that the transmission was hot. The contact was forced to stop and allow the transmission to cool down before proceeding whenever the warning light was illuminated. The contact stated that the vehicle would fail to exceed 50 MPH. Additionally, whenever the vehicle was driven for an extended period, the transmission warning light would illuminate. The contact stated that she took the vehicle to the dealer and the TCM was replaced. The contact was also informed that the clutch needed to be replaced. The contact stated that the clutch had been previously repaired under recall however, the vehicle started to experience the failure. The manufacturer was contacted and informed that she would be responsible for the repair. The failure mileage was 150,0Hotline QCF00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441964November 29, 2021
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that upon depression of the brake pedal or while at a complete stop, the vehicle would vibrate without warning. The contact had taken the vehicle to the dealer on two occasions for the failure and both times, the contact had the clutch assembly, the seal gasket, and fluid replaced. Despite the repairs, the failure returned every 20,000 miles. Recently, the failure returned, and the contact was informed that the repair would not be covered under warranty. The manufacturer had been notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441969November 29, 2021
UNKNOWN OR OTHER
I financed this car with Wii Auto in Arizona , I have had work done multiple times trying to fix the problem and nothing Wii auto mechanic or Ford dealership can figure out the problem. Every time I get my car out the shop and spending all this money “to fix the problem” my car does the same thing. My car will shut off while I’m driving because it thinks it’s over heating. I’ve had my battery replaced, fuel pumps/modules replaced, coolant tank replaced, everything they can thing of. I haven’t drove my car in months and I’m still making payments because when I try and talk to the dealership they basically say oh well, the car in my eyes was sold to me as a lemon my car has been in the shop more times than I can think. I have all the paperwork and I feel so helpless because every time I try and talk to Wii Auto they just brush me off like it’s not a major problem. I almost lost my life in this car because it shut off while I was driving in the freeway. I’ve even gotten loaner cars from this dealership when they were “working on my car” and they’ve done the same things like shut off on me or even almost cost me my life because the back tires were literally coming off the car. I’m in need of help. I’m tired of making payments on a car I haven’t even got to drive. I had to literally go and financed a whole Different car from a different dealership because Wii Auto won’t help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442011November 29, 2021
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact had initially taken the vehicle to an independent mechanic who referred her to the dealer for assistance. The vehicle was taken to the dealer where they were also unable to diagnose the cause of the failure. The manufacturer had been notified of the failure and informed her there were no recalls on the vehicle. The manufacturer informed her that they would cover a portion of the repair cost for the transmission; she was also given a case number. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441868November 28, 2021
UNKNOWN OR OTHER
The SYNC system is malfunctioning. The SYNC system controls radio/media and phone functions in Ford vehicles. It has an A.I. component to it. It will, without warning, stop working and will then begin to make loud booming, screeching and crackling feedback-like noises without warning while driving, which is a danger. The visual screen that displays the SYNC system stops working, and the buttons and A.I. controlling it stop working. The first time it happened was on the interstate and was very unsafe with all the loud random noises. It has been happening off and on for two weeks and I cannot drive my vehicle safely. I am reporting this because have found many others in online forums complaining about the same thing about their SYNC/Ford vehicles and believe it may be a widespread issue with SYNC. I contacted my local Ford dealer, but they did not seem to have a protocol for dealing with this problem, and estimated 500 to 1000 dollars to address it with a several day wait time for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441885November 28, 2021
UNKNOWN OR OTHER
hello, I have more than a month to review the RECALL that was done on this car but Ford ignores me, I've sent several emails and got in touch but I'm simply ignored by the manufacturer, I can't rent or sell this one car because of the RECALL that was not finalized, so that's why I'm opening this complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441806November 27, 2021
ENGINE
Oil pump failure 2 times in a role within 75,000 miles. Had to have a brand new engine replacement each time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441814November 27, 2021
FUEL/PROPULSION SYSTEM
Daughter's car has hesitation when driving, took to son who is mechanic. He said it has hesitation, cough idle, loss of power and the gas tank is malformed. He said he looked up the vin and it showed recall 18532-51. I looked on fords website and see that this is recall for their reference number 19S22. My son said this is dangerous because that issue with the fuel tank vacuum could cause the gas tank to crack. I called ford service center to schedule a recall repair but they told me her vin does not show that recall. This car has all the symtoms of the recall, the vin showed up for my son, and the recall is mentioned on fords werbsite. We need to have this repaired. It is a known issue for 2012-2013 ford focuses. Why wouldn't her car be covered??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441830November 27, 2021
STEERING
Power Steering Assist Failure warning appeared on dashboard and steering became extremely difficult. Frightened my pregnant daughter to tears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441585November 24, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
11/23/21 With 1/2 tank of gas and auto start/stop engaged vehicle died while stopped at traffic light. Filled tank at station on corner of said traffic light. Car started rough after refueling. Drove 1/4 mile, car died again at traffic light. Drove about one mile, car died while stopped at light. Went another 1/4 mile, stopped at light car died. Each time the battery and other usual icons lit up on dashboard so it was not the auto stop. Disengaged the auto start/stop and car did not die the rest of the way home.This is the second separate stalling issue in less than a week. The code P1450, unable to bleed up fuel tank vacuum / purge valve canister was diagnosed. Car to be repaired on 11/29/21. This is a recall for Ford with 2.0 engines but not 1.0 engines. As this is the exact fuel issue in recalls and nothing to do with engine this should be covered in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441620November 24, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that she was unable to add more than 3 gallons of fuel to the vehicle. The contact also stated that the vehicle was taken to the dealer where they stated that the vapor canister needed replacement. The contact stated that for the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) and 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The contact mentioned that the previous owner had experienced the failure starting in 2018. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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