Ford Focus Complaints

22,326 consumer complaints on file.

#11446295January 5, 2022
STEERING
I lost power steering while driving. The wheel is locked up and will not steer at all. I was placed in a dangerous situation that could have led to the harm of myself and others. There was not any warning lights or previous issues it just stopped working all together. I took the car to shop and the diagnostic said the steering angle sensor needed to be replaced it was and the issue was not fixed. The code still read internal steering module failure. Code: U3000-96
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446090January 4, 2022
POWER TRAIN
The drive train consistently shudders when starting from a stop and also at low speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446111January 4, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM
Check engine light went on 2 minutes later a notification came on dash saying transmission hot safety pull over for 5 mins. Sat there for an hour scared to drive it cause I didn't want to make worse. When I went to drive home it struggles shifting into 1st and not even 3 mins after it shakes into 2nd gear it notifies me that transmission is hot to pull over. I will not drive it afraid it could catch fire and won't shift Car in a shopping plaza waiting to tow to house. Called 2 shops in Canton Ohio and they both said not a shop in town would touch the dual clutch transmission to take it to ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446155January 4, 2022
UNKNOWN OR OTHER
The contact owns a 2013 Ford Focus. The contact stated that his vehicle would stall soon after filling up as the check engine light would illuminate on the instrument panel. The vehicle had been serviced prior to the failure under NHTSA Campaign Number: 19V515000(FUEL SYSTEM, GASOLINE). Both the dealer and the manufacturer have been notified of the failure and both informed him that they could not offer any additional service. The vehicle had yet to be repaired. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445903January 3, 2022
POWER TRAIN
I’ve had powertrain issues for going on 4 months now, I brought this vehicle in for repair soon as it started acting up. The clutch would slip and it didn’t want to shift. It would jerk really hard if it did. And the rpm’s would red bar and would get stuck in gear. I brought it into the shop and 2,500$ later they said it was fixed. 2 days later same issues, only worse.. now it wouldn’t even reverse and was making extremely weird noises even while the car wasn’t started or had the key in. You could literally just open the door and it would make weird clicking noises for minutes straight. Another 400$ later they said it was fixed for sure this time. 3 days later the car didn’t even want to start. And when it did it still wouldn’t reverse. I drove it home from work and it started to smell awful. Not sure what it was. While driving I heard a loud noise as if I had hit a brick wall… and my car jerked so hard I almost hit my head on the steering wheel. The transmission light comes on and I got stuck in the middle of an intersection and my car just shut off. I turned it back on and had to gas it to get onto the side of the road and I could only reach about 25mph max. Mileage is only 84K. 2016. I don’t understand why this powertrain is giving me so many problems and is becoming a huge safety issue for me, as well others. Ford says there is no recall on it even though this has happend to so many others. I don’t understand
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445855January 2, 2022
ENGINE
My car was serviced for the works oil change on 12-5-21 @ Quicklane-ford. Car has 72k miles, on 12-31-21 heading home from work early morning my car at light started to shake. No warning lights or nothing. I went to gas station to get gas so I wouldn’t have to stop later. i attempted to start my car the oil and battery light came on. It took a minute but car initially started. I drove 2 miles home and when i got to a stop sign my car wouldn’t go. When autozone opened i took my car 2 miles to have them test the battery. The tech said,”hey is your car off, the machine says it’s still on.” I stated it wasn’t but he went inside my car to see if it was. He thought that was weird and so did I. The battery was good. So I proceeded to head to quicklane which was 2 miles aways. This time when I got to a intersection my car begin to shake and rpm wouldn’t go up as I attempted to accelerate. I pulled over, to get a tow. When i started the car again oil, battery and overheating light turned on. At Quicklane I got terrible news, that coolant was leaking into engine and that I may need a engine or my head gasket replace. Which may cost at minimum $4000. I asked how could this happened I get my car serviced here all the time. Wouldn’t the ford mechanic detected coolant leaking into oil. When they test that as well. I read that ecoboost suv were recalled but my focus is ecoboost and have similar issues. I treat my car with care get any and every service suggested by Quicklane. Quicklane worker stated that my 2018 car that i bought brand new no miles in 2/19/2019 was old. How so i had a 1997 camry with 330k miles never did this and had same motor. I never got a warning on car about a coolant leak. This is a shame that at 72k miles, I am having to buy a expensive engine or new car. They had recalls on other ecoboost but now I’m thinking all ecoboost by Ford has this issue that is becoming to common. It’s not safe and dangerous Shaking and stopping out of nowhere and no real warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445799January 1, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
Swollen lug nuts and had to pay $120 to replace them. The lug nuts were defected from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445719December 31, 2021
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
This is Safety issue because vehicle stalled and check engine light comes just before Christmas. Dealer reset check engine light and a few days later the vehicle was idling rough and check engine light came on again. There have been numerous recalls over several years for this problem identified in Fords recall notice 18S32A,B,C,D,E,F,G (Oct. 25, 2018). Car was purchased on Oct 19,2018. Ford issued a Delivery Hold on Oct. 25, 2018(1 week after purchase). Returned vehicle to dealer on 12/29/2021 who'd confirmed defective evaporative emission purge valve and need for Fuel Induction cleaning for a total of $857.60 which includes a $189.95 diagnosis charge. Dealer stated that the VIN # is not on the recall list. Contacted Ford recall department on 12/29/2021 who assigned case #CAS-347-49595-X1C1F4 and told me that i would receive a call back within 24 hrs. I never received a call. In addition to the recall this part is covered under the 8/80,00 mile emission warranty. Ford's TSB 17-0050 defines the part (#BVZ-9D289-E) as Evaporative "Emission" Cannister Purge Valve
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445631December 30, 2021
POWER TRAIN
The contact's son owns a 2017 Ford Focus. The contact stated while his son was starting the vehicle, an unknown shift pattern warning light was illuminated. The driver was able to drive the vehicle at 6 MPH to the local dealer, where it was diagnosed with needing the transmission control module to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445493December 29, 2021
STEERING
The contact owns a 2015 Ford Focus. The contact stated that while starting the vehicle, the power steering assist failed, and the steering wheel locked up. The vehicle was towed to the dealer and diagnosed with electric power steering module failure. The electric power steering module needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445313December 28, 2021
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 30 MPH and depressing the accelerator pedal, the RPM would rise however, the vehicle would decelerate. The contact stated the transmission fault warning light was illuminated. The contact turned off the vehicle for 5 minutes before restarting and driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission and clutch to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444806December 23, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that while driving at 60 MPH, the vehicle stalled. The failure nearly caused a collision. The vehicle was taken to an independent mechanic and diagnosed with canister purge valve failure. The canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444666December 22, 2021
ENGINE, FUEL/PROPULSION SYSTEM
My 2015 ford focus has continually stopped in traffic causing a safety risk to other drivers and myself. I've taken it in for recalls and repairs but the problem still exists. The front rail hp switch was replaced and the hp fuel pump was replaced too. I'm afraid for people and my life. I have googled the problem and I see thousands of people have the same problem and can't get it fixed without dumping thousands of dollars into it. This has gone too far. I need help. Please. I'm old and not rich.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444748December 22, 2021
POWER TRAIN
Transmission slips and car shudders when gears shift. Car stalls slightly when moving forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444549December 21, 2021
EXTERIOR LIGHTING
The system has not failed yet, but the exterior lights of this car are a safety concern to me and my family. There is no visibility at night, when it is raining, or any tough conditions on the road. With no proper illumination, the risk for an accident is higher. These exterior lights need to be replaced with better quality lights. I called the Ford dealership where I bought the car and I gave them my car pin number, and they told me there are no recalls for this vehicle regarding exterior lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444566December 21, 2021
SUSPENSION, WHEELS
The contact owns a 2001 Ford Focus. The contact stated that while driving her vehicle at approximately 35 MPH, the ball joint snapped on the vehicle's passengers side. The contact stated there were no warning lights illuminated nor any indication of a failure prior to the ball joint snapping. The contact stated that when the failure happened to her vehicle it caused her to crash into a ditch. The contact stated that no injuries were sustained and the vehicle was towed to the residence where it remains currently. The contact stated that she did contact the dealer as well as the manufacturer who advised her to contact NHTSA. The failure mileage was 190,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11444571December 21, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that while driving at an unknown speed with a quarter tank of fuel; the vehicle shut off as the check engine light illuminated on the instrument panel. After the contact refueled the vehicle, the vehicle failed to restart. The vehicle eventually restarted after multiple attempts. The contact then called a dealer and made an appointment to have the vehicle serviced. The contact towed the vehicle himself to the dealer and after a few days of service, he was informed that no faults were found with the fuel tank. Once the vehicle was returned, the failure persisted; the contact then took the vehicle to Berglund Ford (834 E Main St, Salem, VA 24153) and he was informed that his vehicle was included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline); however, the previous dealer had removed the recall from the vehicle after they failed to discover any fault with the vehicle. The manufacturer was notified of the failure and provided the contact a case number. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444523December 21, 2021
POWER TRAIN
The powertrain continues to have issues on my ford focus, specifically the transmission clutch continues to fail this occurred on 12-10-21 and previously had same issue with the clutch on 3-21-19 at 56, 949 mileage. Vehicle is available for inspection , my safety was put at risk because i was driving on freeway/expressway with cars going 65 mph and the vehicle clutch stalled and would not move forward in the middle of roadway endangering my safety in middle of freeway. The vehicle has been inspected twice by the same Ford Dealership. There were no warning lamps before my safety incident until after the fact where the check engine light appears. For these clutch issues ford says my vin does not qualify yet all these fords have the same issue and ford says im not eligible because my VIN which is ridiculous since they have even extended warranty repairs for 10 years or 100,000. I have attached my work repairs that document this same clutch ford issue. THE CONSUMER REQUESTED AN UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444368December 20, 2021
POWER TRAIN
On the freeway and I received an error message stating to put the transmission on park on the interstate and the car shut down and almost hit several vehicles. This is very unsafe and don’t want anyone else to experience this. It was telling me to put it in park and I couldn’t shift it to park because I didn’t want the car go in a dead stop on a 5 lane freeway. And it has this bad shudder and I’ve replaced several components and find this very unsafe to drive as well as I feel like I’m going to hit a car in front of me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444501December 20, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was jerking abnormally. There was no warning light illuminated. The contact pulled over to the side of the road and inspected the vehicle but found no issues. The vehicle was taken to a local dealer where the engine mounts were replaced however, the failure persisted. Additionally, the contact was informed that the canister purge valve was stuck. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the automatic dual-clutch was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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