Ford Focus Complaints

22,326 consumer complaints on file.

#11444107December 17, 2021
POWER TRAIN
Driving on the highway with cruise control on at about 60MPH, with no warning, engine revved to a high RPM with a near total loss of power. Message on the dashboard said to have the Transmission serviced. Car was brought to the dealer where they diagnosed that the Transmission Control Module needed to be replaced, and also the clutch needed to be replaced. Invoice attached. There is a Ford Customer Satisfaction Program associated with this problem that includes Focuses manufactured up to November 5, 1995. When they checked my car's VIN, they said it was not covered because my car was manufactured on November 11th 1995. This CSP is also attached. I believe that the actual number of vehicles affected is more than they have indicated in the CSP and that mine is also affected because it exhibited the same problem and was manufactured within 6 days of the cutoff. This is a dangerous situation that could have resulted in an accident. Luckily the highway was not very busy when it occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444140December 17, 2021
FUEL SYSTEM, GASOLINE
The contact's daughter owns a 2012 Ford Focus. The contact stated while her daughter was driving 25 MPH, the vehicle began to stall. The contact stated no warning light was illuminated. The contact also stated that while adding fuel to the vehicle, the vehicle failed to start, and the check engine warning light was illuminated. The local dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure and stated that NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) was serviced in 2018. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444053December 16, 2021
WHEELS
The service technician at local authorized Ford dealership (Bill Alexander Ford) informed me that during the service today they were not able to rotate my tires because the aluminum lug-nuts had swollen to such an extent that they could not get a socket on the nuts. The technician advised me to purchase steel lug-nuts and then the dealership could break off the aluminum nuts and replace them with the new ones. Of course I am concerned that breaking off lug-nuts may damage the wheel. Several years ago I replaced several lug-nuts with locking nuts and found covering them with the correct sized socket was so difficult that I have been concerned ever since about whether I could remove a flat tire in case of an emergency. Now I am hesitant to drive the car in case I get a flat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443890December 15, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving approximately 25-30 MPH, between first and second gear, the vehicle started shuddering inadvertently. The contact stated that the failure had been occurring since purchasing the vehicle. The vehicle was taken to the dealer who diagnosed that the dual-clutch transmission needed to be replaced and that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The dealer also advised the contact that he would be responsible for the cost of the repair because the VIN was not included in the recall. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443747December 14, 2021
POWER TRAIN
CLUTCH ASSEMBLY part of Ford recall. This vehicle had CLUTCH ASSEMBLY recall repair in 2017, 2018, 2019. I purchhased in Jan 2019 & NO info regarding ongoing SAFETY issue of this CLUTH ASSEMBLY failure was ever disclosed to me by dealership, King's Ford Cincinnati, Ohio! I now am told it needs the 4TH repacement of CLUTCH ASSEMBLY @ the cost to me of over $1800.00!. This is a total failure on Ford Company & the dealership that sold me this car without disclosure! I am on a fixed income, senior citizen with an active life to live and should not have to endure the cost or more importantly the SAFETY ISSUE on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443763December 14, 2021
STEERING
Power steering assist failed while driving on the highway. I pulled over and turned off the car to investigate and the steering wheel locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443816December 14, 2021
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while stopped at a traffic light, the transmission shuddered. After the brake pedal was released, the vehicle went into reverse. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions to be diagnosed. The contact was informed that the shifter, seals, and clutch needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer for assistance. No further assistance was provided. The contact was concerned about being in a crash while driving the vehicle. The failure mileage was approximately 14,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443818December 14, 2021
POWER TRAIN
I have a 2013 Ford Focus 4 Door Hatchback, It is at 70k miles and has been giving problems taking off from first gear. I took to Ford dealer to be evaluated and it’s the dul clutch system going bad which they have had many issues with. I feel is a safety issue I’m getting ready to have a baby and what if my car doesn’t go and hesitates and someone hits me or I get stuck in the middle of traffic! They had a warranty service for this issue on my exact car but you had to receive a paper in the mail to have the issue fixed which I am not the first owner and didn’t receive the letter. They also upped the warranty on the vehicle to 7 years 100k miles and unfortunately my vehicle was driven to little for the problem to become noticeable in the 7 years as it only has 70k on it. I called customer relations to see if they could cover this because it’s only fair they replace and fix since it’s been a on going issue with these vehicles and only has 70k on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443566December 13, 2021
STEERING
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the power steering assist malfunctioned, and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer and was diagnosed that the steering gear was faulty and needed to be replaced. The vehicle has been repaired. The local dealer and the manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443587December 13, 2021
POWER TRAIN, UNKNOWN OR OTHER
Transmission issues. Repaired multiple times but keeps coming back. Out of warranty but needs repaired again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443669December 13, 2021
POWER TRAIN, FUEL/PROPULSION SYSTEM
Check engine light came on Saturday morning on my way to work, When checked it comes up as fault codes P0420, with secondary codes of P144A - EVAP Emission System Purge Vapor Line Restricted/blocked, P1450 - Unable to bleed up fuel tank vacuum, and P0131 - O2 Circuit Low Voltage (Bank 1, Sensor 1), And started stalling after putting new gas in only, and now hesitates at lower gears and has a rougher then normal idle with the rps not staying steady, Also when doing a VIN check on Fords website, or the NHTSA lookup it does not show up as a recall, however when I do a full VIN check it does show under the recalls page, I'm not sure if they marked it as completed for the VIN of this vehicle or not but its doing literally all the stuff stated in Ford Safety Recall 18S32 18V735000 or 19S22 19V515000, but when trying to chat Ford about it they deny there is one even though the NHTSA OVERVIEW states: All of the affected vehicles previously had Ford Safety Recall 18S32 performed; however, updated powertrain control module (PCM) software was not available at that time. Ford Motor Company wants to ensure the software is updated to the most current release available. In some of the affected vehicles, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, allowing the plastic fuel tank to deform. This can cause the following symptoms: • Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 • Inaccurate or erratic fuel gauge indication • Inaccurate distance to empty (DTE) • Engine stall and/or other drivability concerns related to stuck open CPV I have only had the car 2 months as of tomorrow, and am a single dad raising my 6 month old son alone, I cannot have this breakdown completely and risk a accident when it should be covered by recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443505December 12, 2021
POWER TRAIN
We have brought the vehicle in twice to the dealership, once at 30k miles and another at 64k miles for a clutch replacement in the automatic transmission due to shuddering. It is now at 88k miles and the clutch is shuddering again. Ford reuses to fix the problem even though this is the third instance of this issue occuring. This shuddering makes merging unsafe as the vehicle hesitates and the car jerks back and forth. It extreme cases, it causes motion sickness to the passengers. Shuddering takes place up to third gear which does not help the driver concentrate and negotiate traffic if the car is shaking or jerking back and forth. There is a constant fear that the vehicle will just fail in the middle of traffic and we will be stranded. No illuminated lamps on the dash board to indicate a potential code. As stated before this vehicle has been brought to Ford twice already and the part they replaced keeps failing at roughly every 30k miles. We have tried to work with Ford to have them fix the problem but instead of replacing the faulty part they now want to charge us $2500 dollars. Why does the transmission seem to fail at every 30k miles? The dealership does not return our calls: we have called roughly 10 times and left messages. When calling Ford directly they state we have to bring it to the dealership, the same dealership which does not return our calls. Having a component in the transmission that makes it unsafe to drive is unacceptable. What makes it even more unacceptable is the fact that Ford has replaced this part 2 times already and it is failing again just 30k miles later, but now it somehow is not covered under the part warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443540December 12, 2021
POWER TRAIN
when driving or just moving forward or back the vehicle jerks violently. seems that the transmission is not working properly. my research online has found many owners of this similar vehicle to have the same issue. this began happening at 56k miles, I use this vehicle less than 5k miles a year. many people online claim that this type of vehicle has a poor/bad transmission design. This should not be occurring this soon in a young vehicles life. I am reporting this because there is a chance that a pause or jerk hesitation while in traffic or freeway can cause a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443360December 10, 2021
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the windshield wipers were inadvertently activated. The windshield wipers failed to operate when the contact attempted to activate the wipers. The contact was unable to drive the vehicle when it rained due to the failure. The vehicle was taken to an independent mechanic. The mechanic informed the contact that an unknown part needed to be replaced and the vehicle needed to be taken to the dealer for repair. The vehicle was not taken to the dealer. The dealer informed the contact that the vehicle was not manufactured with the unknown part and the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443405December 10, 2021
AIR BAGS
Airbag light came on. The vehicle has 123,000 on it. It just recently came on the dash while driving. I see there is no recall for airbag light indicator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443216December 9, 2021
STRUCTURE:BODY:BUMPERS, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
The contact’s girlfriend’s daughter owns a 2016 Ford Focus. The contact stated while his girlfriend’s daughter was driving 65 MPH, she either drove over a pothole or a rock on the roadway and the vehicle started jerking. The driver veered to the side of the roadway to inspect the vehicle and noticed damage to the front driver’s side bumper that was detached from the subframe. The contact stated that the hood release hinges on the driver’s and passenger’s side of the vehicle fractured causing the hood to inadvertently, smashing into the windshield shattering the windshield. The driver called the contact to the scene for assistance. The contact was able to secure the hood with bungee cords for the driver to drive the vehicle to the residence. The following day the vehicle was towed to a body shop to be inspected. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443086December 8, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated that while he was at a stop sign, the vehicle inadvertently started shuddering significantly. The contact was able to continue to drive the vehicle as he was close to arriving at his residence. The dealer was notified of the failure. The vehicle was taken to the dealer who diagnosed that the automatic clutch transmission needed to be replaced and that the failure was related to an unknown recall. The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 80,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443167December 8, 2021
POWER TRAIN
Wed. 12/1/2021. Driving about 45 MPH suddenly when pressing on the gas pedal to accelerate there was no response it would just rev like it was in neutral. Then a warning light came on stating that the transmission was overheated and to pull over as soon as possible. At this point I am stuck in the middle of traffic and the accelerator would not respond because the transmission seems to be stuck in neutral not in gear so I could not control the speed of the car. I was able to coast over to the side of the road. I had to wait for about 15 minutes for the transmission to cool down and tried again. The same thing occurred about 15 minutes later. I was able to get off the road to a mechanic. The mechanic stated that the transmission was bad and needed to be replaced. This transmission only has 22,150 miles on it, the car was not driven that much. There is no way a transmission should go bad with such low miles. This seems to be a widespread issue from what I see online several other people with the same issue. Ford does not want to admit they have faulty equipment but the transmission problem is a safety issue. I almost lost control of the car. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442970December 7, 2021
POWER TRAIN, SUSPENSION, STEERING
Transmission is overheated, burning smell, the car lost control, start zigzagging on the high way , and got into an accident, I was injured, and lost my job. The CarMax dealership, refused to take care of a car, or even take it back, because of the safety issues. Then, second time, the transmission slips on acceleration at starts and on highways. It feels like it's the transmission is in neutral. For the third time, the car was jerking and going forward and backward , that the transmission would slip badly, even totally disengage. I was getting on a very busy road and accelerated and suddenly the car decelerated; the car behind me almost rear ended me, honked his horn, but there was nothing I could do. As you can see, the problem been reproduced and confirmed by an independent service center as a non-safe to drive. But CarMax dealership ignoring the issues regardless.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11442783December 6, 2021
WHEELS:RIM
When driving on a residential street, the wheel snapped and a truck parked in the neighborhood was almost hit (scraped the rim of the truck). Luckily, the incident did not happen once I got onto a faster road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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