Ford Focus Complaints

22,326 consumer complaints on file.

#11440340November 13, 2021
WHEELS
A majority of the lug nuts on my wheels had to be replaced because of the severe corrosion to them due to the crappy aluminum caps on the original vehicles. Three of them had already fallen off within the past 6 months. Mechanic said I would not have been able to remove a flat tire if that had occurred do to the damage on the lug nuts. The tires shop was installing my winter tires and notified me of the need to replace them. They are NOT cheap. It appears there have been a number of complaints about this issue. Some kind of reimbursement would be appropriate, yes?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440201November 12, 2021
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate, shudder, and would not accelerate properly with the RPM’s fluctuating. The vehicle was taken to the local dealer who replaced the duel clutch however, the failure reoccurred. The contact indicated that the duel clutch had been replaced on six separate occasions. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440205November 12, 2021
STEERING
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering assist fault warning message was displayed. The vehicle lost power steering and the vehicle was difficult to steer. The contact turned off and restarted the vehicle and the failure was corrected. The vehicle was taken to the dealer and diagnosed with steering control module failure. The steering control module and rack and pinion needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440220November 12, 2021
POWER TRAIN, FUEL/PROPULSION SYSTEM
Ford is aware if an issue with the dual clutch transmissions present in their Ford Focus models from 2011 to 2018. Recently they settled a lawsuit in the case if 2011 to 2016. I would like to report that this issue is still present. They currently want 8000 dollars for the transmission alone, and said that it is still a dual clutch, so it could do the same thing again and give out or it could be fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440258November 12, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle began to lose motive power and would not accelerate. The vehicle was taken to an independent mechanic who diagnosed that the canister purge valve had failed. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The manufacturer was notified of the failure and informed that the vehicle was not included in the NHTSA campaign number 18V735000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440098November 11, 2021
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle's engine continues to run after turning off and removing the keys. After the engine has stopped running it is also draining the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440103November 11, 2021
UNKNOWN OR OTHER
The power steering went out. This most likely is related to the known issue like other Ford vehicles with power steering issues or power steering going out while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440134November 11, 2021
UNKNOWN OR OTHER
UNKNOWN, The car stalls and the engine misfires. The check engine light comes on after that. While driving, the car suddenly stalls without warning. This has happen on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439914November 9, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Ford Focus. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact stated that while driving at 55 MPH, the "Brake fluid level low" warning message was illuminated. The vehicle was taken to an independent mechanic and diagnosed with transmission control module failure. The mechanic informed the contact to take the vehicle to a dealer for repair. The vehicle was towed to the dealer, but the dealer informed the contact that it would be 2–3 days before the vehicle could be diagnosed. The vehicle was not repaired and was towed to the contact's residence. The contact also contacted another dealer, Dick Smith Ford (9505 E State Route 350, Raytown, MO 64133). The dealer informed the contact that the transmission control module was on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439777November 8, 2021
FUEL/PROPULSION SYSTEM
When putting gas in car Put gas in car, variables in Gas in tank, weather, or volume play no effect on this, car them won't keep running But only when we put gas in the vehicle turn car over doesn't want to stay running but only happens after putting gas in car. Whether that be a full tank or 15 cents Cant give dates because it happens when put gas in car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439574November 6, 2021
POWER TRAIN
While driving transmission seems to start to slip and then fails. Upon further research, found that there is a known issues with the TCM on vehicle. This issue came about while driving in traffic and could have caused an accident when the transmission stopped working if I was unable to get into a parking lot before it stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439461November 5, 2021
UNKNOWN OR OTHER
I received a recall notice from AutoNation Ford Miami but with no description or recall number. I took it to AutoNation Ford Miami for recall service. After my car was inspected I was told no recall service can be performed due to equipment no longer made/available. something about computer transmission system I believe but I'm not sure. I check online through VIN number and now it reflect my car has 0 recalls due to being fixed but nothing was done to fix recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439495November 5, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle stalled randomly. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local mechanic where it was diagnosed with needing the transmission replaced. The vehicle was repaired however, the failure recurred. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439525November 5, 2021
POWER TRAIN
The contact's mother owns a 2017 Ford Fusion. The contact stated that the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact's mother initially took the vehicle to the dealer where they informed her that the clutch within the transmission needed to be replaced. Her mother then took the vehicle to Kurtis Chevrolet, Inc. (5369 Hwy 70 W, Morehead City, NC 28557) where the vehicle was purchased and was provided the same information as the other dealer. Her mother was then given an estimate for the cost of a new transmission. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439548November 5, 2021
POWER TRAIN
The transmission fails to engage 2nd gear from time to time so it will start to go then go to neutral many times leaving you in the middle of intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439336November 4, 2021
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while traveling at highway speeds, the vehicle would violently shake without warning upon the depression of the accelerator pedal. The contact stated that the shaking would cease once he took his foot off the accelerator pedal. The contact called the dealer and was informed that his vehicle was not included in NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439343November 4, 2021
POWER TRAIN
Loss of power to transmission, extended warranty not honored on repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439289November 3, 2021
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
My mother, [XXX], purchased this car in 2017 with only 2 miles on it. Shortly after purchasing it, the steering went out. She had it repaired. Then the clutch on the transmission went out. She had to fight with dealership and Ford to get it replaced. Since this, we have had to have six clutches put in. We have also had to have another steering column put in and two purge valves. The car is now back in the shop having the seventh clutch put in. We have contacted Ford several times asking them to do a buyback and they refuse. My mom is a retired 72 year disabled vet and has to have reliable transportation due to her health. Please assist her in getting this issue resolved. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439066November 2, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Was driving along a curvy road when it suddenly down shifted and I had no safe place to get off the road. I continued to try and get to a safe place and then it went in to neutral and couldn't move at all. Thank goodness another car didn't come it could have killed me. It then went back into gear and I did make it to a safe place to pull over and call a tow truck. The said it needs transmission control module. By the look of all the complaints on the TCM they need a recall before someone gets killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438840November 1, 2021
POWER TRAIN
A message keeps coming up on my car saying that the Transmission is over heating and my car is will stall out and stop driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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