Ford Focus Complaints

22,326 consumer complaints on file.

#11447873January 18, 2022
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated that the check engine warning light was illuminated. The contact stated that the fuel tank was warped. The vehicle was taken to the local dealer where it was diagnosed that the fuel tank was warped. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was referred to NHTSA for assistance. The approximate failure mileage was 115,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447749January 17, 2022
FUEL/PROPULSION SYSTEM
Faulty purge valve. Vehicle began to struggle restarting after each fuel fill-up. When vehicle had less than half a tank of gas, it would stall in slow traffic leaving the driver stranded on the road amongst moving cars. Contacted Ford dealer and was told that this vehicle was not under recall despite other 2017 Ford Focus being recalled for a problem with the purge valve. Upon further research, the recall addressed safety issues that were the same as what we were experiencing with our vehicle. Our local mechanic identified the problem as a faulty purge valve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447779January 17, 2022
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
Engine light came on while driving (1/14/2022), drove to a local auto parts store to check the code. Came back with code P1450: Unable to Bleed Up Fuel Tank Vacuum. This is the first instance of this issue in this particular vehicle to my knowledge. While I am fortunate to have avoided safety issues so far, Ford has issued a recall for similar models because "the excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash" (Ford recall #18S32, NHTSA Campaign #18V735000). My vehicle is not included in the current recall, but should be due to the similar issue and therefore a similar safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447559January 14, 2022
POWER TRAIN
On 08/18/2021, the Transmission Control Module (TCM) on our 2014 Ford Focus failed completely in a parking lot with NO ADVANCE WARNING. This failure of the transmission could have happened while driving in a dangerous location such as an entrance ramp, a busy highway or other location where it would have been impossible to move out of the traffic lane. THIS LACK OF ENGAGEMENT OR LOSS OF POWER COULD HAVE POSSIBLY ENDANGERED OUR LIVES OR THE LIVES OF OTHERS. The car was towed to a nearby Ford dealer who diagnosed the problem as a failed TCM. Ford sent us a letter in August 2016 titled as “Customer Satisfaction Program 14M02” for our specific 2014 Focus, with our specific VIN # that Ford was extending the warranty of the TCM, to a total of 10 years or 150,000 miles from the warranty start date, whichever occurs first. The Ford dealer ordered the TCM, but it is STILL ON BACKORDER with no estimated arrival time. The car has been unusable & sitting at the dealer’s lot WAITING FOR THE REPLACEMENT TCM FOR 4-1/2+ MONTHS! According to the Detroit Free Press article of 07/11/2019 (“Ford knew Focus, Fiesta had flawed transmission, sold them anyway”), Ford was aware of the problem. The serious transmission reliability issues with my 2014 Ford Focus go beyond just the TCM. The original TCM was reprogrammed after 30,000 miles. In the 126,728 miles the car has been driven, I have had the CLUTCH REPLACED FIVE TIMES due to SHUDDER DURING SHIFTING. In my opinion, it is a BREACH OF CONSUMER PROTECTION LAWS WHEN FORD DOES NOT HONOR THEIR WARRANTY IN A TIMELY MANNER. That indicates to me that Ford hasn’t taken ownership of these transmission problems and has DELAYED/NEGLECTED ITS DUTY TO REPAIR & MAKE THE CAR SAFE & RELIABLE. NHTSA should launch an investigation and force Ford to fix this transmission design failure before we and/or others become seriously injured or die because of the inadequate performance of this car’s transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447302January 13, 2022
ENGINE, POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission was slipping. The contact was informed by his wife that while driving the vehicle stalled. While adding fuel the vehicle failed to start. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the clutch actuator, purge valve canister, and purge valve failure which needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447336January 13, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at 20-30 MPH, the vehicle started jerking. There was no warning light illuminated. The contact drove to a stop sign and waited for traffic to subside before crossing to the other side of the road as the vehicle was unsafe to drive. The contact stated that as she began to drive, the vehicle continued to jerk and downshift as if it was going to stall. The contact stated that she continued to depress the accelerator pedal and the vehicle accelerated to 60 MPH, then downshifted again to 20 MPH. The contact was able to drive to her residence. The vehicle was towed to the dealer who diagnosed that the transmission clutch had failed and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 82,637.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447343January 13, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact's son stated that while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The contact then took the vehicle to the dealer where they diagnosed the vehicle with a defective canister purge cylinder and canister purge valve assembly. Upon investigation, the contact discovered NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447379January 13, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the OBD reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447259January 12, 2022
POWER TRAIN
In September 2021, I contacted Allan Vigil Ford in Morrow, Georgia, to make an appointment for a recall transmission service of a 2014 Ford Focus. Recall transmission repairs have been done at this same dealership in the past. I was unable to drive the car and was given an appointment to drop the car off on October 18, which I did. I immediately requested a loaner vehicle and was told one wasn’t available. After, several weeks I was approved to receive a rental through Enterprise but cannot use that rental care company due to owing a balance. I had a similar issue in the past with Geico, who immediately allowed me to rent a car through Hertz. I was eventually informed I could rent with another car rental company and receive reimbursement. However, I did not receive this information in writing, and it would incur thousands of dollars upfront with no clear standard on the rental process or when I will receive reimbursement. This is not feasible considering I am still paying the monthly note to Navy Federal Credit Union and the insurance while the car is inoperable. I would also like to make it known I am a Registered Nurse and frontline worker and must travel from Locust Grove to Decatur to work, at least 40 miles one way. This hardship has created tension at my workplace because I cannot take any time off due to the pandemic. There is also tension in my relationships as I beg for rides and provide them cash, increasing my debts. I have done an online buyback quote with Carmax, and in working condition, they will pay $8000 for the vehicle, which will cover the remaining loan balance. Since it has been almost three months with no anticipated end date due to the needed transmission module, suitable options include Ford to buy back the vehicle, provide compensation, and a rental car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447003January 11, 2022
BACK OVER PREVENTION: CAMERA SYSTEM
The back up camera flips and often doesn't work. Ford said it is a known issue but not fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447079January 11, 2022
POWER TRAIN
This car has a bad clutch/Auto transmission problem. It shudders and has to be replaced. I had mine replaced at 67,206 miles. Now 15,000 miles later, it has to be replaced again. Ford knows of this problem. Just about everyone who owns this car has had at least 1 replaced if not 3. Ford knows of the problem. Ford should have to pay for my repair. I am sure lots of other focus owners would like to get them replaced or get reimbursed for repairs they were forced to pay for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447090January 11, 2022
UNKNOWN OR OTHER
While driving the vehicle the power steering completely failed and it became impossible to steer (except with great effort). If this had happened on the highway at speed it could easily have caused a major accident. I have seen hundreds of complaints about this problem on the internet, but there has been no recall for this highly dangerous defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447126January 11, 2022
BACK OVER PREVENTION
The backup camera is often blank, distorted, or shows "camera not available".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446890January 10, 2022
POWER TRAIN
My vehicle has been sitting at a Ford dealer needing a TCM for months neither Ford Motor Company nor the Autonation Ford Dealer has made any real attempts on getting it repaired. the car has already stopped on the interstate and slowed down without warning numerous times will not go into reverse and limps along at like 20 miles per hour Ford knows about this problem and keeps blaming the dealer and saying they let the part ticket expire the dealer will not return either of my phone calls. This is car has been in and out of the shop for this same problem for years and started having problems @ less then 1000 miles and Ford put this car back up for sale and thus putting my families life in danger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446932January 10, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission warning message was displayed. The vehicle was taken to the dealer, but the dealer could not duplicate the failure. The failure recurred. Additionally, the vehicle was unable to reverse. The vehicle was taken back to the dealer. The dealer diagnosed that the failure was related to a Customer Satisfaction Program Campaign Number: 14M02 (Transmission Control Module Extended Warranty Coverage) associated with the VIN; however, the warranty coverage had expired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 149,929.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446936January 10, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2017 Ford Focus. The contact stated that while driving 40-45 MPH with the cruise control engaged and making a turn, the vehicle independently accelerated. The contact applied the brake pedal for 30 minutes. The contact called the local dealer and was informed there were no recalls on the VIN. The contact then called Crain Ford of Little Rock (4601 Colonel Glenn Plaza Dr, Little Rock, AR 72210, (501) 436-0341) however, the vehicle was diagnosed or repaired. Additionally, the contact researched the failure and stated that when she placed her foot underneath the accelerator pedal it stopped the vehicle from accelerating. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 23,054. Consumer stated battery corroded and has been replaced.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446817January 9, 2022
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Transmission has spontaneously went from overheating to not while driving, gears are slipping have speed and when it goes to shift all power lost, then it kicks back in. It was coded with transmission control module failure. The module and both actuators have been replaced now car will not relearn shifting patterns. Spontaneous overheating transmission messages just when car is turned on. Transmission control module has been programmed by dealership but all problems continue to exsist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446656January 7, 2022
STEERING:RACK AND PINION
The contact owns a 2015 Ford Focus. Four years ago, the contact stated that while driving at 40 MPH, excessive force was needed to steer his vehicle without warning. The vehicle was taken to a dealer and the rack and pinion were replaced. Recently, the contact stated that while driving at various speeds, an abnormal creaking noise would emit from the power steering without warning. The vehicle was towed to Woody Sander Ford (235 W Mitchell Ave, Cincinnati, OH 45232) and he was informed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle; the contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446494January 6, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
My 2017 Ford focus, after fill up the gas tank had difficulty to start on. . I went to the dealer about this issue because the check engine light has pop up, and had the issue each time when fill up the tank. They has told me that the issue was with the CANISTER PURGE VALVE, and will need replace it. I did and pay almost $400. I found in internet the below link that show: FORD MOTOR COMPANY ISSUES RECALL IN NORTH AMERICA FOR SELECT 2012-18 FORD FOCUS VEHICLES FOR MALFUNCTIONING CANISTER PURGE VALVE. https://media.ford.com/content/fordmedia/fna/us/en/news/2018/10/25/ford-motor-company-issues-recall-in-north-america-for-select-201.html For me is to much casual that my car in the same range of the year have the issue with the same part reported. Dealer has told me that my car do not have any recall but i think Cars like mine, have the same issue. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446529January 6, 2022
POWER TRAIN
My Ford Focus Electric has been experiencing sudden loss of power and then getting "stop safely now" messages. After a while it will run again. I brought it to Phil Long Ford of Denver back in August and they hooked up a testing unit and said they found nothing. During September, the car experience the "SSN" failure, and then would not start. I brought it to Phil Long Ford and they said it was a battery failure and would cost $19,000 to replace the battery and control unit. I researched the issue and see the Focus Electric was recalled for sudden loss of power while driving. It is NHTSA Campaign ID 13V523000 and NTHSA Action Number PE13031 . I asked Phil Long Ford to perform the recall and make the car safe to drive. They refused.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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