Ford Focus Complaints

22,326 consumer complaints on file.

#11465721May 23, 2022
ENGINE
The contact owns a 2017 Ford Focus. The contact stated that while stopped a traffic light, the engine started sputtering. The contact stated that several days later while the vehicle was in park(P) the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed however, the diagnostic result was not available. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 50,150. Vehicle has been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465727May 23, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while attempting to reverse the vehicle with the gear shifter in reverse(R), the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was contacted or notified of the failure. The contact received notification of NHTSA Campaign Number: 13V523000 (Power Train) however, the VIN was not included as only the electric models were included in the recall. The approximate failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465408May 20, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the vehicle shuddered, and the transmission was slipping with a grinding sound present while shifting gears. The vehicle was taken to the local dealer who diagnosed that the clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that the clutch was previously replaced but the failure had reoccurred. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465430May 20, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while stopped in traffic, the contact noticed that another vehicle was coming up from behind when the vehicle began to shudder and failed to accelerate. The vehicle behind was able to stop before crashing into the rear of the contact’s vehicle. The contact stated that the failure had occurred several times before while driving at various speeds. The vehicle failed to shift properly and made a grinding or a revving sound. The contact had taken the vehicle to the dealer who diagnosed that the dual-clutch shield had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 13V523000 (Power Train). The approximate failure mileage was 59,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465437May 20, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that the vehicle shuddered while accelerating from being idle. The vehicle hesitated to properly accelerate. The vehicle was taken to the dealer and diagnosed with a defective TCM module. The dealer reprogrammed the TCM module however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the transmission clutch failed and needed to be replaced. The contact stated that the failure persisted and the vehicle had been inoperable. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under an extended warranty. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465263May 19, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
During startup after refilling tank with fresh gas it will putter and hesitate to stay stay on. Engine light came on had codes ran came back as codes P0171 system to lean secondary DTC P1450 unable to bleed up fuel tank. Was told that was caused by the EVAP so I needed that replaced. Then it’s starts again was told it was the canister purge valve. I had my car taken to a ford dealership and was told they didn’t see what the issue was. It is doing all the things that the recalls for the same year make and model did. It needs to be fixed because this is a safety issue. Next step is to hire an attorney and have vehicle throughly looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465322May 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Ford Focus. The contact stated that when driving forward the vehicle fails to change gears. The vehicle was emitting a cranking/grinding noise when being driven. The contact stated the vehicle is now inoperable due to it no longer being able to go past 1st gear. The transmission failure warning light illuminated. The contact had not taken the vehicle to the dealer. The vehicle had not been repaired. The contact stated that they believed their failure related to NHTSA Campaign Number: 13V523000 (power train) however their vin was not included. The manufacturer was made aware of the issue. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465111May 18, 2022
FUEL/PROPULSION SYSTEM
the purge value and cancaster is going bad and i know some 2018 ford force had a problem with these i would like my vin to be added to the recall since it should not had went bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465122May 18, 2022
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464974May 17, 2022
POWER TRAIN
Car shutters heavily when approaching 2500-3500 RPM. Mostly felt before shift change out of 1st gear in automatic, but also felt in same range when left in 1st on select shift. Shudder causes slow acceleration from a stop. Very slow acceleration avoids the shutter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465001May 17, 2022
AIR BAGS
This car was involved in an accident recently. Car was totaled in the accident. Car hydroplaned during rain and hit another car on interstate. Air bags FAILED to deploy during accident. Car is available for inspection if needed. This could have been a fatal crash without air bag deployment. Car is currently being inspected by insurance company. Police were at the accident scene. There were no warning lamps, messages or other symptoms that anything was wrong with air bags. There are no current recalls for air bags according to Ford manufacturer. Ford manufacturer was contacted regarding issue and they stated that they won't do anything about it, they won't look at car or investigate, only to follow up with our insurance company.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11465026May 17, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate and stall upon the depression of the accelerator pedal without warning. The contact also stated that an abnormal grinding noise would emit from the vehicle without warning. The contact initially took the vehicle to an independent mechanic who diagnosed the failure as a defective reciprocal clutch connected to the transmission. The vehicle was then towed to a dealer where they informed her that the vehicle was not under recall. The manufacturer was also notified of the failure and referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465052May 17, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464807May 16, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated and started shuddering. There was no warning light illuminated. The contact was able to continue to drive. The contact stated that the failure had been reoccurring increasingly while driving from a complete stop. The vehicle was taken to an independent mechanic where the failure was diagnosed as a transmission failure associated with Ford Technical Service Bulletin Number: 19N08. The local dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Number: 19N08 due to the manufactured date of the vehicle. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464849May 16, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal as the service engine light would illuminate on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that the transmission had failed and needed to be replaced. The contact was also informed that the vehicle was not under recall or warranty for the failure. The manufacturer was notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464860May 16, 2022
UNKNOWN OR OTHER
1.) After getting gas the car wouldn’t start. It took several attempts over half an hour to get it to start. This happened a couple of of times before the next incident. 2.) While driving on I-35 at 70 mph the car stopped accelerating, like it were in neutral, the dashboard warning message said “VEHICLE NOT IN PARK”. Lights, radio, etc. continued to work at full power,. The car never started again, but gave faint sounds of attempting to turn over. This is dangerous because I and my fellow drivers doing 70+ mph on a popular hwy weren’t expecting a car to just suddenly stop without warning. Towed to Grand Prairie Ford. Told it’s likely a transmission recall issue. They have 3 other 2015 Ford Focus in their service lot with the same issue. Those cars have been waiting for 2 & 3 weeks since diagnosis and parts are still not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464896May 16, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I had a ford certified tech work on my Ford Focus and after my recalls were supposedly repaired my car is doing worse than ever, if I stop on a hill I will sometimes roll backwards due to apparent engagement issue, and after a new tcm to fix that my car now displays “transmission overheating stop safely” after a few miles on the highway. it shifts really rough and I haven’t ran the risk of stopping on a hill. Not what I would expect coming from a family who has over 100 years put into working at ford motor company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464704May 15, 2022
POWER TRAIN, STEERING
At 153,000 Miles my car began to slip gears in the third and 5th and the transmission and a week after that started happening I lost complete steering all steering went out the ball joint had sounded rough for a couple of days and then and just went out the car was stuck at the hospital then I was at luckily I wasn't on the main road when it happened I was in a parking lot otherwise that could have been very very bad however my car doesn't fit in your little spectrum of August 8th to whatever it was August 15th of 2014 for manufacturer date for the steering and obviously my car is over $150,000 for the powertrain either thing could cost a collision and the steering thing I could have been majorly hurt but the recall doesn't include my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464615May 14, 2022
ENGINE
My vehicle broke down on the side of a major highway at nighttime. We would not find out later that it was both the engine and turbo that needed to be replaced. We purchased the vehicle brand new in 2018 and purchased the maintenance plan with it. Vehicle was maintenance by Ford only and to their standards as recommended yet the vehicle still died with less than 84k miles on it. In fact two weeks prior the vehicle had an oil change. When we finally received the diagnosis of needing a new engine the mechanic stated this is an issue with the 3 cylinder Fords that the company has not addressed yet. My friend who has the exact same car just had hers break down for the same reasons but at 67k miles. The difference is she purchased the extended warranty and we purchased the maintenance plan so hers is being covered 100% and she is being provided a loaner vehicle. Ford refused to cover all of the repair costs even though this issue was clearly a manufacturer issue. They actually kept lowering the assistance amount as time went on. They refused to provide a loaner or reimburse any of the hundreds of dollars we spent on towing. We were without the vehicle for several months and Ford could care less and suggested several times to get a rental even thought we expressed we could not afford it due to costs we already put into the car but especially because we are still paying on the original vehicle loan as well as insurance. Fords customer service was the worst I ever experienced and in every aspect we dealt with them all the way to corporate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464629May 14, 2022
POWER TRAIN
Car shudders, shakes, and jolts coming from stop. Also seems to go into neutral at random times and won't accelerate. Don't have the funds to take to the dealer but seems like a clutch problem like everyone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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