Ford Focus Complaints

22,326 consumer complaints on file.

#11464565May 13, 2022
ENGINE
Had a transmission fault a week after I bought it in 2019. Dealership did a quick fix and the transmission has been shorty since. Sputters in first gear and just today the rpm’s shot up while on the highway and the check engine light came on. The dealership will not cover this. I feel like they should as it was a known issue from the start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464331May 12, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 65 MPH, the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle started to decelerate without warning. After stopping and restarting the vehicle, the vehicle regained normal functionality. The contact stated that the failure recurred while attempting to accelerate from a stop light. The vehicle was towed to the local dealer who diagnosed that the transmission shift lever failed causing the clutch to fail. The contact was informed that the shift lever and clutch needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464419May 12, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), UNKNOWN OR OTHER
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464422May 12, 2022
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
Automatic transmission on 2012 Ford Focus SEL hatchback has been stalling. I drive on heavily traveled highways, leading me to be at risk of a major traffic accident if my car loses power. Transmission also whine and grinds really hard. Dealership is aware of the issue, but refuses to recall these faulty transmissions, leaving several thousands of people at risk of losing power and getting hit. Has been inspected by the dealer and multiple mechanics, all point to transmission issues from a faulty factory clutch system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464427May 12, 2022
POWER TRAIN, UNKNOWN OR OTHER
I was driving and my car started to have no power on shift then while driving down the highway my car shifted into neutral. I had to bail off to the side of the very dangerous road. I contacted Ford to have this issue fixed and they said it would be over a year for them to get me a new part. I do not fell safe driving this car and they offered me no help with this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464154May 11, 2022
UNKNOWN OR OTHER
Sometimes the engine will not start. I have to continue attempting start until I hear a noise on the motor then it starts. Then if it goes in gear it will drop out of gear while driving. Most of the time I have to shut the vehicle off and restart multiple times to get it working again. I may be on the side of the road for 45 minutes or an hour waiting for it to reboot and start working again. Thus I don’t allow my fiancé to drive it by herself and this is not good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464169May 11, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 35 MPH, the vehicle started jerking and then stalled. The contact stated that the check engine warning light was illuminated. The driver was able to return to the residence. The contact called an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464209May 11, 2022
POWER TRAIN
My car is not currently drivable. It has stalled on the freeway which is unsafe. I had to drive it to a dealership with my car stoppable multiple times. I’ve had it at a Ford dealership and they are unwilling to pay for the clutch. The clutch had an extended warranty through Ford and I ran out of the extended warranty by 20K due to being able to take it in sooner due to it being my only car and the pandemic. I feel that this is on Ford due to it being a safety concern and not being drivable. They had an extended warranty because the clutch on these specific models has been faulty and I already had it replaced 5 years ago. I feel I should be compensated at least for the clutch and they are refusing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464248May 11, 2022
UNKNOWN OR OTHER
There is currently a recall on 2018 Ford Focus however the dealer claims my VIN is not included. Three weeks ago my check engine light came on I went to a gas station they checked it it states it was a small evaporative leak. It went off, IT came back theee days later. I went to the auto shop they said it was a gas filler neck issues. They fixed it the light went off then a day later came back on. I took it to the shop they said there is a safety recall issue with a deformation of the plastic gas tank due to the CPV which causes the deformation. The dealer refused to fix my car claiming the recall does not included my VIN. Even though what the recall stated is EXACTLY what is wrong with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464262May 11, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that the vehicle failed to start after multiple attempts with the transmission warning message displayed on the instrument panel. The contact had the vehicle towed to a dealer where a diagnostic test determined that the powertrain control module was defective. The vehicle remained at the dealer for two weeks. Once the parts to repair the vehicle arrived, the contact was then informed that the battery and dual clutch transmission also needed to be replaced. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464281May 11, 2022
ENGINE
The contact owned a 2014 Ford Focus. The contact stated that while driving approximately 30 MPH the vehicle overheated, lost power, and caught on fire. The contact stated that the warning "HIGH ENGINE TEMPERATURE STOP SAFELY" was displayed. The contact stated that smoke was seen coming from the front of the hood. The contact stated that she opened the hood and flames were seen coming from the driver's side rear of the engine. The contact stated that the police and fire department was notified. The fire was extinguished by the fire department. The contact stated that a fire department report was filed. The vehicle was first towed to the police impound lot and then towed by the dealer. The contact stated that she had purchased the vehicle 2 days prior to the failure. The vehicle was at the dealer awaiting diagnosis. The insurance company deemed the vehicle a total loss. The manufacturer was not notified of the dealer. The failure mileage was 90,537.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11463990May 10, 2022
POWER TRAIN
When taking off from a stopped position, such as stop sign or light, car stutters/stalled like jumping. It only does this in first gear, once it has shifted into second it continues to shift fine. However, once back in first gear it does it again. I fear that it will stall completely in first or power way down as I’m pulling into traffic, very likely causing a collision. This is a continual/daily occurrence. The date I specified for date of incident is just a general idea of when this started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464065May 10, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, the vehicle was jerking. While driving approximately 30 MPH and shifting into 3rd gear, the vehicle jerked. The check engine warning light was illuminated. After restarting the vehicle, the vehicle operated as designed. The vehicle was taken to the local dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463940May 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 50 MPH, she heard a sound like metal breaking coming from the engine compartment. The contact stated that the "Transmission Fault, Service Now" warning light was illuminated. The contact pulled over safely and left the vehicle running. The contact stated that she drove the vehicle to her residence and had it towed to a dealer. Additionally, the contact stated that when she shifted the vehicle into reverse the "Hill Assistance" light illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 172,455.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463759May 8, 2022
UNKNOWN OR OTHER, POWER TRAIN
I started feeling the transmission having problems going into 1st or 2nd. started right when I hit 90,000 miles. It would shutter like there wasn't enough power but only in lower gears. I've had the car since 2013 and now I have to be extra careful when I put the car in reverse because if the shifter is hit, it will slide the car into either neutral or drive, depending if the shifter is hit up or down. I was never contacted about a a transmission issue by Ford or my dealership. If this is a problem with Ford Focus 2012-2018 then why are customers not being contacted regarding this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463738May 7, 2022
POWER TRAIN, UNKNOWN OR OTHER
Transmission problems at all speeds will like some help from ford
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463588May 6, 2022
AIR BAGS
The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11463608May 6, 2022
EXTERIOR LIGHTING:HEADLIGHTS
I just found out about the recall after the fire. Everyone in the car was okay it is currently parked as I am finding somewhere open to be able to look at my car the fire department looked at the car and said it looked to be electrical and there were no warning signs or anything it just caught fire when driving down the freeway
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11463633May 6, 2022
STEERING
Steering rack failed while driving. Leaving parking lot steering started to make a grinding noise and almost immdeiatly locked in place when on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463678May 6, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
Lug nuts have expanded and have to be replaced. This is a known safety issue and a recall needs to take place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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