Ford Focus Complaints

22,326 consumer complaints on file.

#11468021June 7, 2022
ENGINE, POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to respond. The contact was able to shift gears and drive the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468046June 7, 2022
ENGINE, UNKNOWN OR OTHER
The transmission on this vehicle has failed, due to the computer system, or a small chip part (so I have been told.) I have been told by MUTIPLE mechanics that it is the same Transmission issue that the 2011-2016 Models experienced. I was driving the vehicle when the transmission failed, almost causing me to wreck the vehicle on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467729June 6, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle lost motive power, and the RPM’s decreased. The service transmission warning light was illuminated. The contact pulled over to the side of the road and restarted the vehicle. The contact was able to drive home. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch needed to be replaced; additionally, there was an issue with the fuel tank. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467783June 6, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the gear shifter ceased in gear and the contact was unable to change gear. Additionally, the vehicle jerked while driving. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the vehicle was over the warranty mileage coverage. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467794June 6, 2022
POWER TRAIN
Transmission shudder when acceleration from a start. Sometimes it hesitates when starting out from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467821June 6, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the RPM’s fell to zero, causing the vehicle to stall. The check engine, ABS, and several other unknown warning lights were illuminated. The vehicle was towed to an independent mechanic who diagnosed that the fuel tank was deformed and needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was then towed to the dealer; however, the vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was 108,102.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467633June 5, 2022
WHEELS
Three of the five lug nut studs on my front passenger side wheel broke off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467635June 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Cause not cranking and boost for while but stopped while running… displaying transmission fault service now… codes P1450 unable to bleed up fuel vacuum P0456 evaporative emission system leak detect..P144A emission system purge vapor line restricted/ blocked P0171 system too lean… seems to be bad vac line to tank and air leak… car stalling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467668June 5, 2022
POWER TRAIN
Car will not go in reverse. Code shows actuator clutch stuck. Replaced actuator. Repair shop suggested TCM, but was able to reset TCM and reverse worked once, but while in reverse, shifter will slip into N and D with just a tap, and no button depression. It only responded once, and now code is back. Unsafe by not being able to reverse out of harms way, and while in reverse can go into N or D inadvertently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467507June 4, 2022
STRUCTURE:BODY
rear passenger door wont latch shut.Door flies open when making turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467516June 4, 2022
UNKNOWN OR OTHER
Ever since I first purchased this car I have had issues with the automatic transmission. It feels like the gears are slipping whenever you speed up and the car also vibrates when speeding up and you can feel and hear the gears slipping. I took my car to Hagerstown Ford a little after I bought this car and told them about this and they just told me that they hooked it up to their "machine" and it told them that the transmission was fine but yet it still to this day, over 5 years later, is still doing the same thing but now it's also making a strange noise when going in faster speeds, anywhere from 50mph to 80mph, and really has me worried that the transmission is now failing. I have heard that many, many people have had issues with ford focus/fiesta's automatic transmissions around the same year as my car, a 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467530June 4, 2022
ELECTRICAL SYSTEM
Radio is making a loud popping noise at random times. It’s easily distracting and could very possibly cause an accident due to the random loudness of the popping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467548June 4, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
This message is a complaint about my local car dealership and the car manufacturer of my vehicle. I will try to follow the general guidelines as much as possible. First off, I have a 2013 Ford Focus with numerous recalls. I recently dropped the vehicle off at my local car dealership the have those recalls worked on...and ONLY those recalls. The recalls include: - faulty transmission control module (TCM) - canister purge valve (CPV) being stuck open causing the plastic fuel tank to deform, causing incorrect gas tank readings - door latches not being secure - software update of the vehicle's computer...to also correct false computer readings. Symptoms I have with the vehicle are as follows: - difficulty with ignition, as I have to turn the key multiple times to start the vehicle; also happens when putting in gas - constant jerking of the vehicle while driving, especially when starting from a stop - stalling of the vehicle, especially when driving uphill - engine light always on - incorrect gas reading; fuel gauge goes up and down. When I dropped my vehicle off at the dealership, I was assured that if the problems were any of the recalls, they would be free of charge. Fast-forward a couple of weeks later and I'm being told that I now owe over $1,000 in labor fees! On top of that I am being told that I owe a $180 diagnostic fee. I was told of two things that were replaced on the vehicle: the canister purge valve (which I already stated IS one of the recalls) and some random sensor, which they had no right to replace without my permission. I am being told neither of these things are covered since the car dealership and manufacturer suddenly don't consider these recalls. The excuse I have been given is the "codes" of the vehicle don't give the same information. I am in utter disbelief of everything I am being told. The recall letters clearly state repairs that are part of a recall are free of charge. Absolutely ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467273June 3, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while accelerating between 1st and 2nd gear as well as between 3rd and 4th gear, the vehicle shuddered. The failure occurred at various speeds. There was no warning light illuminated. The contact had not taken the vehicle to the dealer to be diagnosed. The vehicle had not been repaired. The contact stated that the failure was related to Customer Satisfaction Program 19N08 (Transmission Clutch Shudder/Transmission Clutch Warranty Extension) however the VIN was not included. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The approximate failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467071June 2, 2022
POWER TRAIN
Many cars of this make, model and year have had a recall for the automatic clutch. I’ve taken it into a Ford dealer when the vehicle had around 55,000 miles and they replaced the clutch under warranty. Ford said that they extended the warranty to 7 years, 100,000 miles. My automatic clutch started doing the same thing again after about 20,000 miles after the first repair. I took it to the Ford dealer last week and they confirmed the automatic clutch was bad again but my VIN didn’t show up as being covered under the extended warranty. Their comment was “it depends on what plant the car was manufactured at.” My comment was “Ford already replaced this clutch once so it has nothing to do with where my car was manufactured at.” They would not fix it under warranty so I paid my $150 diagnostic fee and left the dealership very upset. Doesn’t make sense to me and I think Ford is purposely not covering all vehicles with this clutch problem. The vehicle is still drive-able but the faulty clutch makes the whole car shudder often, so much so that if the shudder doesn’t break the clutch it’s going to break something else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467102June 2, 2022
POWER TRAIN, ENGINE
There is multiple complaints with same make model and year involving shudder transmission. When you stop start or try to accelerate the transmission will stall and jerk at times even causing the vehicle to jerk violently this is a huge concern however after contacting ford themselves they refuse to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467110June 2, 2022
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2012 Ford Focus. The contact stated while driving 55 MPH, the transmission module service now message displayed on the instrument cluster and the check engine warning light was illuminated. The contact stated that the vehicle decelerated to 20 mph and the transmission shifted independently into neutral. The contact stated the ABS and traction control activated independently with the ABS and traction control warning lights illuminated. The contact was able to exit to a nearby gas station at 5 mph and the hill ascent assist not available message was displayed on the instrument cluster. The contact depressed the brake pedal and parked the vehicle on the hill. The contact waited 5 minutes before restarting the vehicle and stated that the ABS and traction control warning lights were off. The contact continued to drive and while approaching her residence the vehicle began to decelerate again. The contact called the local dealer and made them aware of the failure. The dealer had no appointment availability until 2023. The contact called another local dealer, Ray Skillman Ford (1250 US-31, Greenwood, IN 46143, (317)885-9800) and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467127June 2, 2022
ENGINE
The component that failed is the CANISTER PURGE VALVE. The engine light was on and we took it to a certified auto shop. Report from the auto shop: Diagnosis for check engine lamp on, run tests for codes P0300 random misfire, P0316 misfire on startup, P1450 cannot bleed fuel tank vacuum. No misfires present at this time found sticking canister purge valve pulling a constant vacuum on the fuel tank, makes is possible to pull raw fuel if the fuel level is high, suspect this to be the cause of misfire codes. Recommendation by the auto shop: Replace canister purge valve, clear computer, and retest on cold start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467177June 2, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The dealer was notified of the failure and scheduled an appointment to diagnose the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer was also notified of the failure but offered no assistance. The contact was referred to the NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was approximately 68,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466896June 1, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that the vehicle would hesitate without warning while driving at various speeds. The contact also stated that unknown warning lights would intermittently flash on the instrument panel while driving. The vehicle was taken to an independent mechanic and no defects were found. One day while driving in reverse, the gear shifter failed to move from the reverse(R) position after multiple attempts. Once the contact was able to shift the vehicle into drive(D), the vehicle would not accelerate above 10 MPH with the check engine warning light illuminated. The contact had the vehicle towed to an independent mechanic where it was diagnosed with transmission failure. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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