Ford Focus Complaints

22,326 consumer complaints on file.

#11466900June 1, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2014 Ford Focus. The contact stated while driving 60 MPH, the vehicle inadvertently decelerated. Additionally, while depressing the accelerator pedal the vehicle failed to respond. The contact stated that the check engine and transmission warning lights were illuminated. The contact was able to park on the side of the road. The contact stated that an independent mechanic was called out to the location to reset the ECU module to be able to drive to the dealer. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the PCM needed to be replaced. The vehicle was not yet repaired; however, there was also a pending repair for an unknown recall. The manufacturer had been informed of the failure. The failure mileage was approximately 78,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466940June 1, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE
The contact owns a 2012 Ford Focus. The contact stated that while parked in the driveway when the check engine light illuminated. The contact attempted to turn the vehicle on however the engine only revved. The contact took the vehicle to a certified mechanic who diagnosed that the crankshaft failed and banded the transmission. The vehicle was involved in a previous recall for the same failure and was remedied previously. The mechanic stated the failure was caused by the same repair as before however the vehicle had not been repaired again. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466978June 1, 2022
FUEL/PROPULSION SYSTEM
Got Error Code P1450 of CPV which falls under the following Recall but Ford Motor Company is stating the VIN does not fall under this recall as they are VIN Specific but the link below states the recall affects the vehicles built from 8/1/2010 to 4/17/17. This vehicle build date according to the door sticker is 3/12 which should fall under the recall See Below Link: https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V735-0635.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467024June 1, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 35 MPH, the vehicle started vibrating and almost stalled; however, once the contact accelerated, the vehicle continued driving normally. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission was slipping. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467042June 1, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the engine revved while the vehicle hesitated during acceleration, causing the vehicle to overheat. The contact turned off the vehicle and waited until the engine cooled down and then restarted the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the clutch arm was stuck. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466823May 31, 2022
STEERING
I was driving from Missouri to Michigan when my power steering failed. I was unable to operate my vehicle and 95 miles from my destination. My car was towed to Preferred Ford in Grand Haven, MI. The problem was diagnosed as a power steering module failure which is unable to be replaced in this model and requires replacement of the entire steering rack. My car gave no indications of any problems and is serviced regularly. My car also has less than 25,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466829May 31, 2022
UNKNOWN OR OTHER
June 2021 I purchased a car from a Ford dealership in North Carolina. when buying the seller had assured me that the vehicle was in good condition and had not informed me that there was a recall concerning the transmission. However, I had clearly explained to this seller that I had to make a long trip (2000 miles). Not even a month later, the vehicle started having problems reversing. When I arrived in Austin I had to take it to a mechanic who informed me of the recall. When I typed the VIN on the internet I even found another recall related to a door safety issue. I took it to another ford dealership for repairs which cost almost $3000. February 2022 another problem appeared and it seems that I still have to make repairs. the capital ford lillington dealer does not answer my calls or emails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466677May 30, 2022
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
Esta es la segunda vez que se arruina la caja de la transmisión voy caminando y no agarra velocidad voy en el freeway y no avanza no hace los cambios al tratar de rebasar, aparece una luz roja y marca motor. Hoy apareció una advertencia en el tablero que dice transmisión caliente espere 5 minutos voy en freeway do de me parqueo??? Fui a la agencia y no me han ayudado dijeron que debo dejar el carro por 3 meses.ahi parado con ellos repito es la segunda vez en 2 años y medio que esto pasa
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466180May 26, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle stalls & shuts off during use with zero warning, both while in park and while car is running and stopped with foot on brake at a stoplight, and also seems sluggish and straining during active driving as if it wants to stall and shut down. When car stalls, a warning displays (System Start Fault) when attempt is made to restart vehicle and the vehicle WILL NOT restart for anywhere between 45 minutes to 4 hours (so far). The vehicle will then go through varied reactions to attempts to restart when ignition key is turned ... ranging from the dashboard warning of System Start Fault with no success at restart to absolutely NO response of dashboard or other lights/warnings/electrical (completely dead). When this stall/complete shut down occurs, it also becomes locked in whatever gear it was in (Park or Drive) when the stall & immediate shutdown occurs and the gearshift locks in place and you're unable to shift into park or neutral as needed for tow or to move the vehicle off the roadway without the tow driver or other person dismantling the area covering the gearshift to access the hidden pin to shift into neutral to move the vehicle from the roadway. After the first complete shutdown during use occurred, it was taken to a local Ford dealership who was "unable to find the cause" at that time. Since that time, this complete shutdown while in use has occurred another four times within the 3 months following, resulting in either towing the vehicle or waiting 1-4 hours where the vehicle stalls/dies (parking lot, stoplight, etc) until the vehicle decides to restart. I have become terrified of driving this only means of transportation as I don't know when or where this vehicle is going to shut down without warning and fear I will be struck and killed by another vehicle or someone else killed when it shuts down again on the active roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466206May 26, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
This is a lug nut-related complaint regarding the swelling and distorting of your tire factory installed lug nuts. I was not able to be remove lugnuts with the cars provided lug wrench. I was left stranded in a parking lot with a flat tire and had to drive the car with the flat tire to a local Firestone dealer, to have them remove and replace the damaged tire because I couldn't remove the tire after several attempts. an hour later I had several people try and help, It was a nightmare with my 90 year old mother. I should contact a lawyer, this is very unsafe if stranded on the highway. Ford needs to recall and replace all lug nuts. ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466229May 26, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 60 MPH, the vehicle started shuddering and the vehicle started decelerating independently. The contact depressed the accelerator pedal several times but the vehicle failed to respond. The warning message "Transmission Service Required" was displayed. The contact veered to the side of the road. The contact turned off the vehicle. The contact stated upon restarting the vehicle, the vehicle was making abnormal sounds and was surging continually. The vehicle was towed to the dealer where the failure was diagnosed as an internal transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 131,090.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466241May 26, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated while at a traffic light and attempting to accelerate, the vehicle started shuddering while shifting gear. There were no warning lights illuminated. The contact drove the vehicle to an independent mechanic. The vehicle was diagnosed and the contact was informed that the DPS6 clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466022May 25, 2022
FUEL/PROPULSION SYSTEM
Last Sunday, May 15th, 2022 my check engine light suddenly came on. Monday morning, I drove to Auto Zone and had a chip reader placed on it. Gave me error code P1450 Unable to Bleed Up Fuel Tank Vacuum. When I went to gas up that day, I was a 1/4 tank and my vehicle would not start immediately, it stalled. I had to pump the accelerator and it eventually started. This same thing happened to my 2014 Ford Escape. My Focus is a 2018 SE and has 51k miles on it. My VIN is not associated with recall, however, if this is a known problem, it needs to be addressed by Ford. I talked to my independent mechanic, and he said he’s seen a lot of Fords with this and it’s hard to diagnose. I work 45 mins away from his location, so on my end, trying to find a few days off to have my car worked on and unfortunately, I’ll have to miss work as it’s my only mode of transportation working out of the area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466132May 25, 2022
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
All lights came on and vehicle immediately slowed down, brakes became hard and it eventually just stalled out. Would not restart. Towed to repair shop . Mechanic found that the oil was full but no oil to engine. Found that the oil pump belt had malfunctioned and tore up leaving debris in the oil pan. Vehicle has approx 66,000 miles on it and manual says this piece if equipment should last until 150,000. Upon research, this is a common occurrence in the 2017, 2018 Ford focus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466162May 25, 2022
WHEELS
Today, I took my Ford Focus in for service(05/25/2022). I had the oil changed and my vehicle tires rotated.While the service was being performed,I was informed my tire lug nuts were loose and defective in most cases.My advisor told me I should replaced all the lug nuts for safety as she knew of a Ford recall involving the lug nuts. I discovered there was no recall,but there was a class- action lawsuit that was dismissed in 2019.I looked at the old lugs and decided to not keep them on the vehicle and had new ones installed.I have the old lugs nuts for inspection if needed.I do not want to take a chance on my vehicle safety,so that is why I had them replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465922May 24, 2022
ENGINE
Vehicle has become increasingly hard to drive in first and second gear. Has miss-fires and problems with dumping fuel threw code p144c and has already had injectors and spark plugs replaced roughly a year ago. Feels like vehicle is having the same issues. When started from cold vehicle has miss-fires and runs extremely rough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465940May 24, 2022
POWER TRAIN
The transmission went out and will not go in reverse. Thank goodness my daughter made it her friends from where we had it towed to bulldog transmission. The car is not drivable. It has 116000 mileage. The car did have a louder engine noise that other cars I’ve driven. The car was fine for several weeks, we bought it used. The car had a hard time getting up the neighborhood hill then died in the friends driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465694May 23, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and the contact was informed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no additional assistance was provided. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 152,038.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465699May 23, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that while his son was driving 40 MPH, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic and was informed that the canister purge valve needed to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 35,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465704May 23, 2022
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to an independent mechanic where the purge valve, fuel pump, fuel tank, gasket, and fuel sender valve were replaced. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 49,805.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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