Ford Focus Complaints

22,326 consumer complaints on file.

#11463329May 4, 2022
POWER TRAIN
the car jolts once you start driving from a complete stop. then i will be in DRIVE but all of a sudden it is like i am in NEUTRAL and i loose all speed and cant go anywhere. its scary and i have almost been rearended several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463244May 3, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while accelerating from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact released the accelerator pedal for a moment and then depressed the accelerator pedal again and the vehicle responded. The contact stated that the failure had been reoccurring. The contact stated that the transmission clutch was replaced several times and the transmission control module (TCM) was updated several times; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463275May 3, 2022
ENGINE
Engine, and computer that controls check engine and low oil pressure lights. Car started ticking, had appt but not until may 18th dealership where I bought it. On Friday April 15th when I turned car off and got out smelled burning smell. Husband lifted hood and let cool down for an hour, when to go check fluids and no oil, looked under neath no leaks. Have video of all and everything. No alert senor came on to say low oil pressure, or check engine especially since it was bone dry no oil. Bought car with 11800 or so miles on it 6 weeks before. When bought car had oil in it. At 13510 miles no oil. Safety was at risk because it could have caught fire with running it with no oil in it, until app time of May 18th 2022. Took to key scales ford where car was bought, and confirmed no leaks, no oil, no warning lights. Was towed to them on Monday April 18th, was inspected wensday April 20th. No warning lights what so ever came on at all. Car information stated no warnings no messages. Again I have video taken from Friday April 15th when we found car to have no oil. Ford after 2weeks finally decided to replace engine but no answer on computer for warning lights as of now. Engine on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463051May 2, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. Upon inspection, the contact noticed there was oil leaking onto the inside of the hood. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463052May 2, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate the vehicle, the vehicle failed to shift into gear as needed. The vehicle then stalled with the check engine warning light illuminated. The vehicle was diagnosed with transmission failure by several independent mechanics. The vehicle was taken to the dealer and diagnosed the vehicle with transmission failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90, 000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463086May 2, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while attempting to reverse the vehicle, the vehicle failed to move. The vehicle was restarted and failed to drive. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the TCM needed to be replaced. However, the parts were on back order. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463108May 2, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration and then lost motive power. The vehicle was towed to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462843April 30, 2022
SERVICE BRAKES
This vehicle was brought into jiffy lube and we inspected the vehicle. We noticed rust on the passenger rear of the car and we looked at the brakes on the passenger rear and there is little to almost no rotor left maybe a fingernail thin and it is not attached to the wheel anymore it has been cut from it and now is hanging on by what’s left of the brake pad. We gave him almost more than half off of what we can do to get it fixed and give the oil change what he came in for for free but declined and just wanted the oil change. I was scared for him to leave the shop because it is unsafe and endangering me and other people that are on the road around this area. But the customer did not seem to care how dangerous it could actually be on the road and didn’t seem like he was in any rush to get it fixed as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462876April 30, 2022
SERVICE BRAKES
Had a car stop suddenly in front of me and I had to apply the brakes hard. The ABS system made a strange sound and the pedal went to the floor. I missed the car in front of me, but now my brakes aren't working properly and there is fluid all over the ABS module assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462757April 29, 2022
POWER TRAIN
Recently, my 2021 Ford Focus began intermittently shuddering when shifting between first and second gear. Also, the reverse gear intermittently does not enage and will have to physically push the vehicle backwards in order to shift back into first gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462782April 29, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
Transmission slips jerks shakes when trying to take off. It will not pick up speed until it's in third gear,. This car is not a manual it's an automatic transmission. It was taken to a Ford dealer and we were charged money and told that it was fixed. This Is a 78-year-old womans car. She was unaware that the vehicle had an issue. The car only has 62,000 miles on it and is a 2015. And it also has a warning light that comes on when you drive with the AC on or on hot days or if you drive longer than a few miles a warning light comes on and tells you to pull over and that the car is overheating. Both of these items I'm listing are very dangerous especially when getting on an interstate or pulling out in traffic. I don't know if it's an electrical issue with the overheating light coming on but the radio has also stopped working. The transmission definitely has a safety issue. I'm afraid of driving very far because of these two issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462626April 28, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contacted that after driving her vehicle an unknown warning light illuminated. The contact asked a person nearby what the warning light meant and was informed that there was a failure with the transmission. The contact then became aware that it was difficult to shift the vehicle into gear. The contact shifted the gear shifter into park(P) however, the gear shift indicator did not show the vehicle being in park(P). The contact stated that the vehicle then started rolling backwards. The contact then took her vehicle to the dealer and was informed that her vehicle could not be repaired unless the warning light was illuminated. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was 36,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462512April 27, 2022
FUEL SYSTEM, GASOLINE:DELIVERY
The contact owns a 2017 Ford Focus ST. The contact stated that when he proceeded to start his vehicle, the vehicle would not start. The contact stated that he then had his vehicle towed to an independent mechanic who was able to start his vehicle by placing air in the fuel tank. The contact stated that once the vehicle started, there was a huge amount of black smoke. The contact stated that he was advised by the mechanic that he had a deforming fuel tank that was causing the failure. The contact stated that no warning lights had illuminated the vehicle at the time. The contact stated that he was able to drive his vehicle back to his residence, however, when he attempted to restart the vehicle, it would not start. The contact stated that he then contacted both the dealer and manufacturer who advised him that there was a recall, however, his vehicle was not a part of the recall NHTSA campaign 19V515000 (Fuel System, Gasoline). The failure mileage was 83,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462231April 26, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The contact owns a 2016 Ford Focus. The contact stated that the fuel gauge was not reading the correct fuel level. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462363April 26, 2022
POWER TRAIN
My vehicle is a 2018 Ford Focus st and I am not the first person to have this problem. My vehicle casually lost 3rd and 4th gear synchronizer out of the blue and I had to purchase to synchronizers to replace them. Among pulling the transmission apart and splitting the case open. My mechanic and I identified that 3rd and 4th gear synchronizers had metal tabs on them to keep them in position and they snapped off on every side, so there being a total of six tabs broken, three per synchronizer as you see in the photos. I am not the first person to have this issue so I would ask if you would please review this issue and look deeper into it to possibly come up with a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462203April 26, 2022
FUEL/PROPULSION SYSTEM
Every time I fill up my has tank my car stalls. And after 3 or 4 tried with me giving it gas it will start and idle super high. I have even switched to a higher grade gas and it happens with all grades. And if it doesn't stall right away it will cut off shortly after putting it in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462214April 26, 2022
POWER TRAIN
The transmission slips going from first to second gear. Was told the clutches have went bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462097April 25, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while accelerating, the vehicle would hesitate while shifting gear and then lunge forward. The contact stated that the failure was ongoing. The contact stated no warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was taken to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461939April 24, 2022
UNKNOWN OR OTHER
Violent shaking, not starting , feels like it’s switching gears while driving. Was told may be clutch b actuator motor , started as soon as purchased car and has worsened. Rpm randomly revving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461788April 22, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The contact stated that the vehicle failed to operate as designed with the fuel tank half empty. The vehicle was taken to a dealer and diagnosed with a defective canister purge valve and provided an estimate. The contact was also informed that her vehicle had been serviced under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and that she no longer qualified for a free repair under the recall. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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