Ford Escape Complaints

29,499 consumer complaints on file.

#10476583September 20, 2012
ENGINE, ELECTRICAL SYSTEM
I AM THE OWNER OF A 2008 FORD ESCAPE HYBRID WITH APPROX. 50K MILES. AS WITH MANY COMPLAINTS RELATED TO ESCAPE HYBRID, I WAS DRIVING ON THE INTERSTATE IN PERFECT WEATHER CONDITIONS AT APPROX. 70MPH WHEN WITHOUT ANY WARNING, THE ENGINE SHUT DOWN AND THE MASTER VEHICLE ELECTRICAL HAZARD WARNING LAMP LIT UP. STEERING AND BRAKING WERE NORMAL BUT I HAD TO COAST TO THE SHOULDER ACROSS SEVERAL LANES OF BUSY HIGHWAY TRAFFIC TO STOP. IT WAS TERRIFYING. I GATHERED MYSELF AND MY THREE TERRIFIED CHILDREN AND STARTED THE CAR AGAIN WITH NO PROBLEM. THE SAME INCIDENT OCCURRED THREE MORE TIMES BEFORE I WAS ABLE TO MAKE IT TO MY DESTINATION, BUT I WAS ANTICIPATING THE ISSUE AND STAYED IN THE RIGHT HAND LANE. THIS ISSUE IS BEING REPORTED TIME AND AGAIN YET NO ACTION IS BEING TAKEN TO ADDRESS THIS OBVIOUS DEFECT. WHAT IS FORD AND NHTSA WAITING FOR? THIS IS AN EXTREMELY DANGEROUS ISSUE! PLEASE, BEFORE SOMEONE IS INJURED OR DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475927September 19, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THEY REPLACED A PART ON THE VEHICLE BUT THE CONTACT WAS UNSURE OF WHAT THAT PART WAS SPECIFICALLY. TWO WEEKS LATER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 75,000. ....UPDATED 10/11/12 *BF UPDATED 10/17/2012*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475925September 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHO CONFIRMED THAT THE COILS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476347September 19, 2012
VEHICLE SPEED CONTROL:CABLES
2001 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE. RECALL # 12V353000. *TGW THE DEALER INFORMED THE CONSUMER, THE PARTS WERE STILL NOT AVAILABLE, EVEN THOUGH THEY WERE SUPPOSED TO AVAILABLE AS OF AUGUST 5, 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475772September 18, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT AS THE VEHICLE WAS SHIFTED INTO REVERSE, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO THE CONTACT'S HOME, A NEARBY FENCE AND FINALLY A TREE. THE FAILURE CEASED ONCE THE VEHICLE CRASHED INTO THE TREE. THE CONTACT SUSTAINED INJURIES TO THE FACE, NECK AND THE RIGHT FOOT. THE PASSENGER SUSTAINED MINOR LACERATIONS TO THE FACE AND SHOULDER. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE CABLE THROTTLE STICK. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V353000 (VEHICLE SPEED CONTROL CABLES) IN AUGUST 2012. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ASSISTANCE WITH THE REPAIR. THE FAILURE AND CURRENT MILEAGE WAS 173,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10475891September 18, 2012
SERVICE BRAKES
I OWN 3 FORD ESCAPES AND ALL 3 HAVE SAME SAFETY ISSUE. I LEARNED ON GOOGLE THAT I AM NOT ALONE. IT IS A VERY COMMON PROBLEM. I AM TALKING ABOUT ABS TONE RING WHICH CRACKS AND CAUSES ABS TO MALFUNCTION. IT BECOMES A SERIOUS ISSUE WHEN IT HAPPENS WHILE DRIVING. INITIAL MALFUNCTION CAUSES ON-BOARD COMPUTER TO "BE CONFUSED" AND BRAKES DON'T PERFORM AS THEY SHOULD, CAUSING EXTENDED BRAKING DISTANCE. ONCE ON-BOARD COMPUTER "RECOGNIZES" THE PROBLEM ABS DASHBOARD LIGHT WILL COME ON AND THE DRIVER IS AWARE OF THE ISSUE. BROKEN ABS TONE RING WILL CAUSE ABS BRAKES TO ENGAGE ON DRY SURFACE EVEN AT THE LOWEST SPEEDS. THIS FAILURE BECOMES SERIOUS ISSUE AT THE MOMENT OF INITIAL MALFUNCTION BECAUSE THE DRIVER IS CAUGHT BY SURPRISE. PLEASE VIEW COMMENTS BY OTHERS AT THE LINK BELOW. ALL COMMENTS ARE SCREEN CAPTURES WITH ORIGINAL URL VISIBLE AT THE TOP OF EACH COMMENT. HTTP://EAGLEHORIZON.COM/TONE-RING/ IT IS A VERY COMMON PROBLEM, IT IS A SAFETY ISSUE AND I AM SURPRISED THIS IS NOT A RECALL YET. I HOPE YOU CAN TAKE APPROPRIATE ACTION. IT APPLIES TO MANY FORD VEHICLES DATING FROM 2001- PRESENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10475894September 18, 2012
POWER TRAIN, FUEL/PROPULSION SYSTEM
WHILE DRIVING ON A NORMAL ROAD, THE VEHICLE'S WRENCH LIGHT (ON THE DASH) ILLUMINATED AND THE VEHICLE BECAME UNRESPONSIVE. THAT IS, PRESSING THE ACCELERATOR YIELDED NO RESULTS. THIS WAS FOLLOWED BY A SHUDDERING STALL-OUT (ENGINE SHUT DOWN) WHEN THE BRAKES WERE APPLIED. THE FIRST ATTEMPT TO RESTART THE ENGINE RESULTED IN A CLICKING NOISE. THE ENGINE STARTED WITHOUT FAULT ON THE SECOND ATTEMPT. THE VEHICLE WAS DRIVEN WITHOUT INCIDENT FOR THE REMAINDER OF THE DAY AND THE FOLLOWING TWO DAYS. ON THE 4TH DAY, THE INCIDENT REPEATED. NORMAL VEHICLE OPERATIONAL CONDITIONS ARE SHORT (10 TO 15 MINUTES) ONE-WAY TRIPS. FORD TECHNICIANS FOUND THE THROTTLE BODY WAS STICKING IN CLOSED POSITION. A NEW THROTTLE BODY WAS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475898September 18, 2012
FUEL/PROPULSION SYSTEM
NOTICED MY GARAGE SMELLED OF GAS. FOUND DRIPS OF GASOLINE UNDER MY 2006 FORD ESCAPE. I FOUND THAT THE FUEL LINE UNDER THE SECOND PLASTIC STRAP FROM THE FUEL TANK, THE LINE HAS A SMALL SLOW LEAK. IT APPEARS THE PLASTIC STRAPS WORE A HOLE IN THE LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475582September 17, 2012
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATE PEDAL WOULD BECOME STUCK WHEN ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. THE FAILURE WOULD MOSTLY OCCUR DURING COLD WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO CONFIRMED THAT THERE WERE NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 116,309. UPDATED 9/28/12 *CN UPDATED 10/04/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475694September 17, 2012
SERVICE BRAKES
MY WIFE LEFT WORK YESTERDAY AND WHEN SHE STARTED OUR 2008 FORD ESCAPE HYBRID FWD THE ABS LIGHT AND CHECK BRAKE LIGHTS WERE ON. DURING HER SHORT DRIVE HOME THE REGENERATIVE BRAKING SYSTEM DISABLED WARNING CAME ACROSS THE INFO DISPLAY. BRAKING FELT FUNNY SO WE TOOK IT TO BE SERVICED AND WERE SLAPPED WITH AN ESTIMATE OF $4700 TO REPLACE THEY HYDRAULIC CONTROL UNIT. THE VEHICLE ONLY HAS 69,000 MILES ON IT AND WE FIND IT ABSURD THAT WE SHOULD BE MAKING A $4700 REPAIR IN THAT TIME FRAME WITH THAT MANY MILES. AFTER DOING A QUICK GOOGLE SEARCH IT SEEMS THAT THIS HAS OCCURRED IN MULTIPLE FORD ESCAPE HYBRIDS SINCE 2005 AND IN MOST 2008 MODELS WITH THE SAME AMOUNT OF MILES. WE ARE GOING TO MAKE THE REPAIR, BUT WE WILL NEVER BUY ANOTHER FORD IN OUR LIVES. THIS SEEMS LIKE A PROBLEM THAT IS APPARENT FOR 2005 AND NEWER FORD ESCAPE HYBRIDS. DO SOMETHING FORD. AND IF YOU'RE THINKING ABOUT BUYING THIS VEHICLE, DON'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475713September 17, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE LIMITED. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE FAILED TO STOP AFTER ENGAGING THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DEPLOYED. THE POLICE WAS CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT RECEIVED A RECALL NOTICE ABOUT REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:12V353000 (VEHICLE SPEED CONTROL:CABLES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 145,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10475487September 15, 2012
POWER TRAIN
WHILE PULLING OFF FROM A STOP SIGN UNDER MODERATE ACCELERATION THE TRANSMISSION "FLARED" DROPPING OUT OF GEAR CAUSING THE VEHICLE TO STOP ACCELERATING, AND THE ENGINE TO REV. AFTER LETTING OFF THE ACCELERATOR THE VEHICLE REGAINED POWER. THIS HAPPENED NUMEROUS TIMES OVER THE DAY. FINALLY TOOK IT TO A DEALER FOR INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475493September 15, 2012
POWER TRAIN
MY ESCAPE ONLY HAD 65000 MILES ON IT WHEN WE STARTED TO HAVE ISSUES WITH THE TRANSMISSION. WHILE DRIVING THE TORQUE CONVERTER WENT OUT , AND THE CLUTCH PACK WENT BAD.I ENDED UP HAVING TO REPLACE THE TRANSMISSION AND TORQUE CONVERTER. THE MECHANIC I SPOKE WITH TOLD ME THAT THERE WAS AN ISSUE WITH THE CLUTCH PACK IN THE TRANSMISSION AND MINE WAS ONE OF MANY HE HAS SEEN WITH THE SAME ISSUES. NO MORE THAN 6 MONTHS LATER THE TRANSMISSION IS SLAMMING IN TO GEAR AND SHIFTING HARD. WE HAD IT LOOKED AT AND THE MECHANIC SAID WE WILL NEED TO HAVE THE TRANSMISSION REPLACED. FORD DENIED ANY CLAIM TO ISSUES WITH THE TRANSMISSION AND REFUSES TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475410September 14, 2012
VEHICLE SPEED CONTROL
MY DAUGHTER WAS ABOUT A MILE FROM HOME AFTER TAKING A FRIEND HOME. IT WAS AUGUST 27, 2012 AROUND 9:30PM. HER CAR WENT OFF THE ROAD CRASHED INTO A TREE AND CAUGHT FIRE. SHE WAS KILLED IN THE ACCIDENT. WHAT IS PUZZLING IS THERE WERE NO SKID MARKS, NO SIGNS OF BRAKING. IT HAS BEEN BROUGHT TO OUR ATTENTION JUST YESTERDAY THAT THERE WAS A RECALL ON HER AUTOMOBILE THAT WE WERE NEVER AWARE OF. WE WERE TOLD THAT IF THERE WAS A THROTTLE PROBLEM THEN THAT WOULD MAYBE EXPLAIN THE ABSENT SKID MARKS AND NO SIGNS OF BRAKING. SHE WAS ONLY 19 YEARS OLD. I WAS TOLD TO CONTACT YOU AND THAT MAYBE YOU COULD HELP. THANK YOU FOR ALL YOU CAN DO. [XXX] HEARTSICK MOTHER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#10475292September 13, 2012
STEERING
DRIVING HOME FROM DROPPING MY KIDS OFF AT SCHOOL, THE POWER STEERING WENT OUT IN THE VEHICLE. I WAS FORCED TO SHUT THE VEHICLE OFF AND START IT AGAIN TO GET POWER STEERING TO WORK AGAIN. I WAS ALMOST HIT BY 3 CARS TRYING TO AVOID ME AS I WAS STRUGGLING TO GET THE VEHICLE TO A SAFE STOPPING POINT. MY VEHICLE IS A 2008 FORD ESCAPE LIMITED V6 AUTOMATIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475173September 12, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT SHE WAS TRYING TO PARK THE VEHICLE WHEN THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR INSPECTION WHERE THEY STATED THAT THERE WAS A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V353000 (VEHICLE SPEED CONTROL:CABLES). THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT THE CONTACT DID NOT RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475192September 12, 2012
ENGINE AND ENGINE COOLING
DRIVING AT 55 MPH, ENGINE STOPPED, KICKED OUT OF GEAR, LOUD BEEP SOUNDED, AND DASHBOARD WARNING LIGHT CAME ON. TRIANGLE WITH BOLT INSIDE. MESSAGE SAID "SLOW DOWN AND PULL OVER." THIS HAD HAPPENED 3 TIMES BEFORE WHILE IN CRUISE CONTROL, BUT I WAS NOT IN CRUISE CONTROL THIS TIME. FIRST TIME IT HAPPENED, I CONSULTED THE MANUAL. IT SAID TO TURN OFF THE ENGINE AND RESTART. I DID, AND WARNING LIGHT WENT OFF. SAME NEXT 2 INSTANCES. I ATTEMPTED THIS FIX FOUR TIMES ON THIS LAST OCCASION. CAR WOULD RESTART, THEN ENGINE WOULD SHUT DOWN IN A FEW HUNDRED FEET. FINALLY CALLED TOW TRUCK. FORD DEALER FOUND BAD AUXILIARY WATER PUMP CONNECTED TO HYBRID SYSTEM. IN RESEARCHING THIS, I FOUND THIS IS A COMMON PROBLEM WITH FORD ESCAPE HYBRIDS. CALLED FORD CUSTOMER SERVICE, BUT THEY REFUSED TO DO ANYTHING ABOUT THE REPAIR, WHICH COST $700. FELT VERY UNSAFE WITH THE WAY THE ENGINE JUST SHUT DOWN. LUCKILY, I WAS ON A ROAD WITH A SHOULDER. IF I HAD BEEN ON A BRIDGE, TUNNEL, OR IN TRAFFIC, I COULD HAVE BEEN KILLED, THE ENGINE SHUT DOWN SO QUICKLY. FORD NEEDS TO ISSUE A RECALL ON THESE WATER PUMPS, AS THEIR FAILURE CAUSES A DANGEROUS ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475195September 12, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS TRAVELING 55 MPH WHEN THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE DRIVER SHIFTED INTO NEUTRAL AND TURNED THE VEHICLE OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V353000 (VEHICLE SPEED CONTROL:CABLES). THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475205September 12, 2012
SERVICE BRAKES
RIGHT FRONT ABS TONE WHEEL IS CRACKED FOUND DURING OIL CHANGE. MY UNDERSTANDING THIS IS A VERY COMMON PROBLEM... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475094September 11, 2012
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVING ON THE INTERSTATE AND THE CAR SHUTS DOWN DISPLAYING A STOP SAFELY NOW ERROR.... APPARENTLY A FAULTY PUMP. THE SAME PUMP THAT WE'VE ALREADY REPLACED 3 TIMES..... NOT ONLY IS THIS ANNOYING BUT IT'S A HUGE SAFETY PROBLEM. THE VEHICLE LOSES ALL POWER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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