Ford Escape Complaints

29,499 consumer complaints on file.

#10477976September 29, 2012
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE
I SHUT MY TAILGATE AND THE REAR WINDOW SHATTERED ON MY 2010 FORD ESCAPE. NO ONE WAS INJURED, BUT IT DEFINITELY MADE A HUGE MESS AND IT WAS A SHOCK TO HAVE THIS HAPPEN. THIS IS THE SECOND ISSUE MY VEHICLE HAS HAD THIS YEAR. A FEW MONTHS AGO THE THROTTLE CONTROL WENT ON THE VEHICLE. BOTH NOT COVERED BY FORD, DUE TO THE WARRANTY OVER. I HAVE MANY CONCERNS THAT A TWO YEAR OLD VEHICLE COULD HAVE THESE TYPE OF THINGS GOING WRONG WITH IT. MY OTHER CONCERN IS FORD WON'T ACKNOWLEDGE THESE ISSUES WITH RECALLS AND MANY OF MY FELLOW FORD OWNERS ARE HAVING THE SAME ISSUES. PLEASE CHECK INTO THIS FOR US. CAN SAY I DEFINITELY WON'T BE BUYING FORD AGAIN AFTER THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477350September 28, 2012
POWER TRAIN, ENGINE
WHILE TRAVELING ABOUT 20 MPH DOWN THE STREET, THE VEHICLE COMPLETELY LOST RESPONSIVENESS TO PRESSURE ON THE GAS PEDAL. THE WRENCH LIGHT CAME ON INDICATED A POWER TRAIN MALFUNCTION. I DRIFTED OFF TO THE SIDE OF THE ROAD AND TURNED THE CAR OFF. I THEN WAITED ABOUT A MINUTE AND TURNED THE CAR BACK ON AGAIN. EVERYTHING WAS FINE AND THE WRENCH LIGHT WENT AWAY. THE CAR DROVE FINE FOR ANOTHER 50 MILES OR SO. THEN IT HAPPENED AGAIN. THERE IS NO WARNING AND WHEN IT HAPPENS NOTHING YOU DO CAN MAKE THE CAR RESPOND. TURNING THE CAR OFF THEN ON AGAIN SOLVED THIS PROBLEM. THROUGH SEARCHING THROUGH THIS DATABASE, IT IS APPARENT THIS A COMMON PROBLEM WITH FORD ESCAPE THROTTLE BODIES. MOST LIKELY A DEFECT IN THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477359September 28, 2012
ELECTRICAL SYSTEM, STEERING, ENGINE
DOES SOMEONE HAVE TO DIE BEFORE FORD RECALLS THESE CARS TO FIX THE HYBRID COOLING SYSTEM IN THESE VEHICLES. I HAVE FIXED THE PROBLEM ONCE MYSELF (TWO YEARS AGO) AND NOW IT IS HAPPENING AGAIN. THESE CARS SHUT DOWN ON THE HIGHWAY WITH OUT WARNING BECAUSE OF SOMETHING GOING ON WITH THE HYBRID SYSTEM. THIS TIME MY WIFE WAS IN THE PASSING LANE WHEN IT HAPPENED. ONE DAY SOMEONE IS GOING TO DIE FROM THIS PROBLEM BECAUSE IT ONLY HAPPENS WHEN YOU ARE TRAVELING AT HIGHER SPEEDS (ON A HIGHWAY) THE RED TRIANGLE LIGHT COMES ON AND AUTOMATICALLY SHUTS DOWN THE CAR. SOME FAMILY WILL BE KILLED BECAUSE OF THIS AND FORD WILL BE CAUGHT KNOWING ABOUT THE PROBLEM AND DOING NOTHING TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477458September 28, 2012
STRUCTURE
I HAVE THE 2.0 SE WITH ROOF RAILS AND PANORAMIC SUNROOF. THERE IS A WATER LEAK ON THE DRIVER'S SIDE HEADLINER RIGHT NEAR THE A-PILLAR. I PULLED BACK THE HEADLINER AND WATER IS DRIPPING FROM AN AREA ADJACENT TO A NYLON FASTENER. THE CAR IS PARKED ON AN INCLINE AND THE FRONT OF THE CAR IS HIGHER THAN THE REAR, SO THE SUNROOF CANNOT BE THE SOURCE OF THE LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477335September 27, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
DRIVING 15MPH DOWN HOME STREET AND HEARD A CLUNK. PUT IN REVERSE TO GET BACK TO DRIVEWAY AND RIGHT FRONT WHEEL WAS SIDEWAYS AND DRAGGING. AFTER CALLING LOCAL GARAGE WAS INFORMED IT WAS THE SUBFRAME THAT HOLDS THE CONTROL ARM THAT WAS RUSTED THROUGH. ABLE TO MANEUVER CAR ONTO FRONT LAWN WHERE IT STILL SITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477179September 26, 2012
STEERING, ELECTRICAL SYSTEM
ISSUE HAPPENED FOUR TIMES IN LAST COUPLE MONTHS--TWO TIMES WITH MY WIFE-TWO WITH ME-WAS ONCE ON HIGHWAYS WITH EACH OF US -AND ONCE IN JUST GOING INTO A PARKING LOT WHILE TURNING AT 5 MPH OR LESS-HAVE A WITNESS ON LAST OCCASION A COUPLE DAYS BACK AT WORK LOT. HAVE ALSO EXPERIENCE A BATTERY DEAD-TOOK TO ADVANCE AUTO OF HAMMONTON, NJ AND ADVISED ON SUNDAY PASSED THAT BATTERY TESTED FINE. THE IGNITION HAS BEEN LOOSE-AND IS GETTING WORSE -THE KEY WIGGLES -AND ON JUST A NORMAL INPUT THE ENGINE DOES NOT TURN OVER --HAVE TO PUT IN 2ND OR 3RD TIME -PUSHING IN HARD TO GET CONTACT. FEEL , BUT DO NOT KNOW , THAT THIS ISSUE EFFECTS BOTH THE BATTERY AND THE LOSS OF POWER STEERING ON THE FOUR OCCASIONS--IN ANY CASE IT IS A REAL SAFETY ISSUE-WILL NOT LET MY WIFE DRIVE THE CAR-SHE USES NOW THE 2000 SEL FORD VAN WE HAVE FOR SECOND CAR. WE LOVE THE ESCAPE-BUT THIS IS A SERIOUS SAFETY ISSUE. I HAVE ALL MY RECORDS ON MY HOME PAGE FORD FOR YEARS-AND ALL SERVICE RECORDS-99 PER CENT FROM DEALERSHIP WHERE BOUGHT THIS AND MANY OTHERS. THEY HAVE IN PAST BEEN GREAT. CONTACTED FORD.COM -RECEIVED A REPLY TO MY E-MAIL IN A DAY FROM A [XXX] OF FORD -THEY ARE DOING A VERY INTENSIVE STUDY AND ARE ALSO SAYING THERE ARE NO CURRENT RECALLS OR FINANCIAL ASSISTANCE ON WHAT OUR DEALERSHIP SAID COULD COST AROUND $400 TO PULL DOWN AND REPAIR.[XXX] OF FORD.COM PROMISED A REPLY AND HOPE FOR SOLUTION WITH AND IN CO-OPERATION WITH MY DEALERSHIP AND FORD. FORD IN THE PAST HAS ALWAYS STOOD UP TO THEIR RESPONSIBILITIES FOR US , AS HAS OUR DEALERSHIP SERVICE DEPARTMENT AT LILLISTON FORD , VINELAND, NJ . THANKS FOR ALLOWING TO SHARE THIS WITH OTHER FOLKS -WILL FOLLOW UP ON A CONCLUSION IN THE NEXT WEEKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477196September 26, 2012
POWER TRAIN
FAILURE OF 2ND AND 4TH GEAR IN THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477028September 25, 2012
ELECTRICAL SYSTEM
CROSS TRAFFIC WARNING SYSTEM IS OVERLY SENSITIVE AND PROVIDES FALSE WARNINGS. THIS CREATES A DISTRACTION FROM DRIVING. WHEN THE TRANSMISSION IS IN REVERSE THE CROSS TRAFFIC WARNING SYSTEM WILL ALARM WHEN VEHICLES ARE APPROXIMATELY 50 FEET AWAY OR WHEN TRAFFIC IS PASSING ON THE OPPOSITE SIDE OF THE ROAD (I.E. WHEN PARALLEL PARKING). THE SYSTEM HAS ALSO ALARMED WHEN NO VEHICULAR OR PEDESTRIAN TRAFFIC IS PRESENT. IT IS UNPREDICTABLE. THE ALARM IS EXTREMELY DISTRACTING TO THE DRIVING TASK AT HAND. ADDITIONALLY, WHEN IN REVERSE, THE DRIVER SHOULD BE LOOKING BEHIND THE VEHICLE, NOT AT THE DASHBOARD WHERE AN ALARM MESSAGE IS DISPLAYED. SILENCING THE ALARM REQUIRES THE DRIVER TO FIND A SMALL "OK" BUTTON OR SCROLL THROUGH SEVERAL MENUS THAT IS LOCATED NEXT TO THE SPEEDOMETER. THE ALARM HAS ALSO ACTIVATED AS THE TRANSMISSION GEAR SHIFT PASSES 'REVERSE' WHILE BEING PUT IN 'DRIVE'. THE DEALER HAS ACKNOWLEDGED THIS CAN BE DISTRACTING AND THAT A REPAIR FOR THIS DOES NOT EXIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477022September 25, 2012
ELECTRICAL SYSTEM
NUMEROUS FAULTS WITH RADIO AND NAVIGATION SYSTEM PART OF MYFORDTOUCH SYSTEM. THE RADIO WILL COME ON BY ITSELF AND WILL NOT SHUT OFF. THIS USUALLY OCCURS WHEN A CELL PHONE IS IN USE AND CONNECTS OR DISCONNECTS VIA BLUETOOTH WHEN THE CAR IS STARTED OR TURNED OFF. WHEN THIS FAULT OCCURS THE RADIO WILL NOT ALLOW DIFFERENT STATIONS TO BE SELECTED. THE RADIO WILL NOT TURN OFF EVEN AFTER THE ENGINE IS TURNED OFF AND THE DOORS ARE OPENED. THE POWER BUTTON FOR THE RADIO WILL NOT FUNCTION TO SHUT OFF THE RADIO AT THESE TIMES. THE RADIO WILL REMAIN ON FOR APPROXIMATELY 20 MINUTES AFTER THE VEHICLE IS SHUT OFF AND THE ALARM IS TURNED ON. THE DEALER HAS ACKNOWLEDGED THIS PROBLEM EXISTS WITH SIMILAR VEHICLES AND HAS STATED THAT A REPAIR DOES NOT EXIST. THE NAVIGATION SYSTEM IS SLOW TO RESPOND AND AT TIMES CANNOT PROPERLY LOCATE THE VEHICLE. THE NAVIGATION SYSTEM ALSO HAS FAULTED BY NOT ALLOWING MANUAL ENTRY OF ADDRESSES OR SELECTION OF SAVED DESTINATIONS. THE DEALER HAS ACKNOWLEDGED A REPAIR FOR THIS DOES NOT EXIST OTHER THAN TO DISCONNECT THE BATTERY TERMINALS FOR AT LEAST 10 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477029September 25, 2012
VISIBILITY/WIPER
THE RAIN SENSOR DOES NOT OPERATE PROPERLY WHEN THE WIPERS ARE USED IN THE 'INTERMITTENT' SETTING. THE OPERATION OF THE WIPERS WHEN USING THE INTERMITTENT FEATURE ARE VERY UNPREDICTABLE, REGARDLESS OF THE DELAY SETTING USED. THE WIPERS WILL OFTEN NOT ACTIVATE ALLOWING RAIN TO ACCUMULATE ON THE WINDSHIELD TO THE POINT OF IMPAIRING VISIBILITY DRASTICALLY. AT OTHER TIMES THE WIPERS WILL ACTIVATE WHEN RAIN WATER IS NOT COLLECTING ON THE WINDSHIELD, SUCH AS WHEN STOPPED UNDER A HIGHWAY OVERPASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477072September 25, 2012
SERVICE BRAKES
BRAKES BECAME VERY "SOFT" AND BRAKE LIGHT, ABS LIGHT AND "SERVICE BRAKE SYSTEM" LIGHT APPEARED. PARKED CAR FOR 5 HOURS, AND WHEN I RESTARTED, THE BRAKES SEEMED FINE AND THE LIGHTS WERE OFF. TOWED CAR TO SHOP AND HAD BRAKES REPLACED (@ 5%, SO THOUGHT THIS WAS THE "ONLY" PROBLEM). 2 WEEKS LATER, I HAD THE SAME PROBLEM. REPAIR SHOP DID MORE DIAGNOSTICS AND RESEARCH, AND DISCOVERED THE MASTER BRAKE CYLINDER / HCU ISSUE THAT IS FREQUENTLY REPORTED ON-LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477089September 25, 2012
STEERING
ELECTRICALLY ASSISTED STEERING IS HARD ON TURNS ON WINDING ROADS. HAD CAR TO 2 DIFFERENT DEALERS AND THEY SAY THE STEERING IS NORMAL. IT DID NOT FEEL THIS WAY WHEN IT WAS NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477090September 25, 2012
POWER TRAIN
VEHICLE STALLS WHEN ATTEMPTING TO STOP, CAUSING LOSS OF POWER TO STEERING AND BRAKE SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476800September 24, 2012
SUSPENSION
FORD ESCAPE WAS MAKING SHARP JERKING MOTIONS LIKE THE FRONT WHEELS WERE GOING TO FALL OFF. IT HAPPEND RIGHT AFTER I TOOK THE ESCAPE IN TO FORD DEALER TO GET THE ABS AND ENGINE COVER RECALLS. THEY SAID THEY DID NOT CASUE THE PROBLEM. I TOOK TO LOCAL MECH IN TOWN AND HE SAID ISSUE IS THE CONTROL ARM BOLT IS SEPERATED FROM THE SUBFRAME AND IS RUSTED AWAY SO IT IS MAKING THE WHEEL WOBBLE OUT OF ALIGNMENT CAUSING THE JERKING MOTION. WONDERING IF RECALL IS ON FORD ESCAPE FOR SUBFRAME ISSUE WHERE CONTROL ARM BOLT IS ATTACHED . SEEN MANY SAME ISSUES WHEN SEARCHING THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476854September 24, 2012
POWER TRAIN
WAS DRIVING DOWN THE HIGHWAY, AND THE VEHICLE JUST SHUT OFF. WAS ABLE TO START IT, BUT IT WOULD NOT RUN RIGHT FOR THE FIRST 5 MINUTES. AFTER LEAVING IT OFF FOR A HALF HOUR, WORKED FINE. ALSO HAPPENED ON 9/6/2012 AND 9/23/2012. LOSS OF ALL POWER STEERING, POWER BRAKES, AND VEHICLE HARD TO CONTROL WHEN IT IS SHUT OFF. ASKED FORD DEALERSHIP ABOUT WHAT COULD BE DONE, AND THEY JUST WANT ME TO BRING IT IN. NOW IMPOSSIBLE TO TAKE ANY WHERE BECAUSE IT WONT EVEN START BACK UP. READ ONLINE HOW THIS HAS HAPPENED TO MANY PEOPLE, AND ALL THE DEALERSHIP DOES IS TAKE THEM FOR 6000 DOLLARS AND THE PROBLEM DOES NOT GET RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476895September 24, 2012
VEHICLE SPEED CONTROL
WHILE DRIVING, THE GAS PEDAL STICKS. IT FEELS LIKE THERE IS A BRICK UNDER THE GAS PEDAL AND IT WON'T BUDGE. I MASH DOWN ON THE PEDAL AND EVEN STOMP IT. IT WILL DEPRESS AFTER SEVERAL MINUTES OR WHEN IT FEELS LIKE IT. THIS SEEMS TO BE HAPPENING MORE AS THE WEATHER GETS COLDER. WHEN I RESEARCHED THIS ONLINE, I FOUND RECALLS FOR THE 2000 - 2004 FORD ESCAPES EXPERIENCING THIS ISSUE SPEED CONTROL CABLES), BUT NOTHING FOR MY VEHICLE. I HAVE ALSO FOUND, THROUGH A SIMPLE INTERNET SEARCH, THAT THIS IS A COMMON PROBLEM WITH FORD ESCAPE OWNERS, BUT FORD HAS NOT DONE ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476741September 22, 2012
ELECTRICAL SYSTEM
REAR LEFT PASSENGER DOOR WILL NOT OPEN. 5TH DOOR WILL NOT OPEN. WINDSHIELD WIPER IN REAR STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476771September 22, 2012
STEERING
POWER STEERING FAILED AS A U-TURN WAS BEING ATTEMPTED...AT RUSH HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476529September 20, 2012
VEHICLE SPEED CONTROL
I PURCHASED MY VEHICLE FROM TEXAS MOTORS FORD, FORT WORTH, TX ON OR ABOUT JULY 13, 2011. APPROXIMATELY THREE MONTHS LATER, I BEGAN HAVING TROUBLE WITH THE VEHICLE WHEN, ON OCTOBER 24, 2011, AFTER COMING TO A STOP IN MY GARAGE, THE VEHICLE SWITCHED FROM ELECTRIC POWER TO GAS POWER AND LUNGED FORWARD INTO THE CABINET ON THE FRONT WALL OF MY GARAGE, DESPITE DEPRESSING THE BRAKE PEDAL, WHICH DEPRESSED ALL THE WAY TO THE FLOOR. I TOOK MY (HAD IT TOWED) VEHICLE BACK TO THE DEALER FOR REPAIRS ON THE SAME DAY. THE SERVICE MANAGER HAD ADVISED ME OVER THE PHONE NOT TO DRIVE THE VEHICLE. AT THAT TIME, THE DEALERSHIP STATED THAT THEY COULD FIND NO PROBLEM WITH THE CAR, BUT HAD REPAIRED THE DAMAGE TO THE VEHICLE. ABOUT TEN MONTHS LATER (AUGUST 13, 2012), AS I WAS PULLING INTO A PARKING SPOT AT MY SURGEON'S OFFICE AT 7257 HAWKINS VIEW DR. (HARRIS SW), FORT WORTH, TX, THE VEHICLE, AFTER I WAS STOPPED, AGAIN SURGED INTO GAS MODE, JUMPED THE CURB AND RAN INTO THE DOCTOR'S OFFICE BUILDING, DOING STRUCTURAL DAMAGE TO THE BUILDING AND THE WINDOW DIRECTLY IN FRONT OF THE CAR. WE TOOK 35 PHOTOS OF THE VEHICLE AND BUILDING AT THAT TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10476549September 20, 2012
ENGINE, POWER TRAIN
PURCHASED THE VEHICLE IN FEB 2012...DRIVE IT AN HR OR SO 1 WAY EVERYDAY TO WORK...IN JULY STARTED TO NOTICE IT WOULD LAG WHEN SHIFTING BETWEEN GEARS...AT START AND IN BETWEEN GEARS. TOOK IT IN FOR SERVICE THEY HAD IT FOR LESS THEN 3 HRS AND SAID THEIR WAS NOTHING WRONG BUT RESET THE TRANSMISSION COMPUTER PROBLEM SHOULD GO AWAY. IT GOT WORSE TOOK IT BACK 2 WKS LATER FOR SAME ISSUE TRANSMISSION TECH DROVE IT WITH ME IN THE CAR, FOUND NO ISSUE...TOOK IT BACK 3 WKS LATE SAME ISSUE A DIFFERENT PERSON TOLD ME THAT'S NOT NORMAL THEY DROVE IT SAID THEY COULDN'T DUPLICATE THE ISSUE BUT FORD SAYS IT'S NORMAL FOR A HARD SHIFT ON A COLD START. I WILL BE TAKING IT BACK NOW FOR A 4TH TIME TO HAVE IT LOOKED AT......CAR HARD SHIFTS NOT JUST ON COLD START AND IF THIS WAS THE CASE I WOULD HAVE HAD THIS ISSUE FROM DAY 1 NOT 5 MONTHS INTO DRIVING........THIS DOES NOT FEEL SAFE TO DRIVE BUT I AM TOLD I HAVE TO GET USED TO IT...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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