Ford Escape Complaints

29,499 consumer complaints on file.

#10473796September 4, 2012
SERVICE BRAKES, HYDRAULIC, POWER TRAIN, FUEL/PROPULSION SYSTEM
MULTIPLE NOISES STARTED TO OCCUR. THE FIRST WAS A CRACKING NOISE WHEN ACCELERATING, SECOND CAME A CLICKING NOISE WHILE BRAKING AND THEN A HOWLING SOUND. THE CRACKLING NOISE HAS YET TO BE DISCOVERED, THE CLICKING WAS THE DRIVE SHAFT AND ROTORS. THE HOWLING NOISE IS SUPPOSEDLY THE TRANSFER CASE. ADDITIONALLY, THE GEARS DO NOT SEEM TO CATCH BETWEEN 50-65MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473807September 4, 2012
EQUIPMENT:APPLIANCE:AIR CONDITIONER, TIRES, STRUCTURE
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT ABNORMAL FUMES EMITTED INTO THE INTERIOR OF THE VEHICLE WHEN THE AIR CONDITIONING UNIT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 83,000. UPDATED 10/10/12 *CN THE CONSUMER STATED WHEN THE AC WAS ON, THERE WERE FUMES EMITTING FROM THE VEHICLE AND COMING INSIDE OF THE VEHICLE. ALSO, THE TIRES WERE BAD AND THE FRAME WAS BENT. UPDATED 10/17/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473817September 4, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, SHE HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE AND NOTICED THAT THE REAR WINDOW WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE AND THE CURRENT MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473826September 4, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
HAD JUST COME OVER THE TN RIVER BRIDGE ON I40 EAST IN TN AND WAS APPROACHING MILE MARKER 137 WHEN THE VEHICLE BECAME NON RESPONSIVE TO THROTTLE WITH NO DASH INDICATION LIGHTS. AT FIRST I THOUGHT FUEL PUMP SHUT DOWN BECAUSE ACCELERATION DID NOT WORK. I KNEW THE ENGINE WAS STILL RUNNING BY RPM AND POWER STEERING WORKED. THE VEHICLE WAS COASTING IN THE LEFT LANE AND THERE WAS TRAFFIC BEHIND, IN FRONT AND IN RIGHT LANE. I TURNED ON HAZARD LIGHTS IN HOPES OF WARNING THE TRAFFIC AROUND ME. THE SEMI BEHIND ME HAD TO SLOW ALSO AND I COULD NOT CHANGE LANES AT MOMENT. CONTEMPLATING GOING LEFT INTO THE MEDIAN AND MAYBE STRIKING AN UPCOMING BRIDGE RAIL OR WAIT FOR OPEN RIGHT LANE AND GET TO RIGHT SIDE OF INTERSTATE. I HAD AN OPENING AND TURNED OFF HAZARD FLASHER AND THEN GAVE A RIGHT BLINKER, CUTTING OFF THE SEMI BEHIND WHO WAS TRYING TO GO AROUND ME. AT THAT MOMENT I THOUGHT WE WOULD GET HIT. PULLED OVER AND THE WRENCH LIGHT CAME ON AND NO CHECK ENGINE LIGHT. VEHICLE IDLED BAD LIKE A MISFIRE AND RPM GAUGE WENT UP AND DOWN UNSTEADILY. I VIDEOED THE FLUCTUATION WHILE PULLED OVER. TURNED CAR OFF AND RESTARTED NO PROBLEM. PROBLEM CAME BACK AGAIN 74 MILES LATER IN NASHVILLE AT 88756 MILES. AT THAT POINT ON I440E AND I65 SPLIT THE VEHICLE, WITHOUT WARNING, SHUTDOWN AGAIN, BECAME NON RESPONSIVE TO THROTTLE. THEN THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON AND I PULLED OVER VIDEOED THE FLUCTUATING GAUGES. TURNED VEHICLE OFF AND RESTARTED AND LIGHTS WENT OFF AND PROCEEDED TO CROWN FORD ON THOMPSON LANE AND THE SERVICE DEPT WAS CLOSED. THIS ISSUE ALSO HAPPENED 5 TIMES ON 9-3-2012, BETWEEN MILEAGE 89,9002 TO 89,1181, WHILE IN ALABAMA/TN. EXAMPLE GOING UPHILL, AND ALSO COASTING INTO SOMEONES DRIVEWAY AT NIGHT . THIS VEHICLE STILL CURRENTLY HAS THE TRANS FLARE ISSUE EVEN AFTER TWO PCM REFLASH. BUT FORD CANT GET IT TO ACT UP. I THOUGHT MAYBE THIS ISSUE WAS RELATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473310September 2, 2012
POWER TRAIN, ELECTRICAL SYSTEM
TWICE, VEHICLE WENT INTO "LIMP MODE" AND FAILED TO ACCELERATE, ONCE WHILE STOPPED AT A TRAFFIC SIGNAL, AND A SECOND TIME WHEN TURNING ONTO ANOTHER ROADWAY. THE ENGINE WOULD ONLY IDLE AND WE HAD TO PULL OUT OF MOVING TRAFFIC AND SHUT DOWN THE ENGINE FOR A MINUTE AND THEN RESTART. IT WOULD THEN RUN FINE. GUESSING THE THROTTLE COMPUTER HAD TO REBOOT TO FUNCTION AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473149August 31, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE CONTINUED RUNNING HOWEVER, THE VEHICLE WOULD NOT ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED ONCE AFTER THE FAILURE. THE CONTACT HAD TO TURN OFF AND RESTART VEHICLE IN ORDER TO RESOLVE THE FAILURE MOMENTARILY. THE VEHICLE WAS TAKEN TO A DEALER WHO RAN A DIAGNOSTIC AND DISCOVERED THAT THE FAILURE WAS CAUSED BY THE VARIABLE CAM TIMING SOLENOID. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS WAITING TO RECEIVE A RESPONSE FROM THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473153August 31, 2012
SERVICE BRAKES
MULTIPLE CONTINUED INSTANCES OF COMPLETE BRAKE FAILURE. SINCE THE INITIAL OCCURRENCE, ALREADY DOCUMENTED ON THIS SITE (ODI ID NUMBER : 10349431), IT RANDOMLY RECURRED AT LEAST 10 TIMES OVER THE PAST 2 YEARS, INCLUDING 3 TIMES IN A SINGLE TRIP IN JUNE 2012 AND TWO ADDITIONAL TIMES IN JULY 2012. THE BRAKE FAILURES TYPICALLY OCCURRED DURING HOT WEATHER WHEN RUNNING THE AIR CONDITIONER, BUT NOT ALWAYS. EVERY TIME WE THOUGHT WE'D "FIGURED OUT" A PATTERN TO THE FAILURES, THE BRAKES WOULD GO OUT AT A DIFFERENT TIME THAN THEY EVER HAD BEFORE -- AT A HIGHER SPEED, OR WHILE SLOWING FOR A STOP LIGHT GOING UPHILL VERSUS WHEN WE WERE TRYING TO SLOW TO A STOP AT THE BASE OF A STEEP HILL WITH A MARINA IN FRONT OF US. WE FINALLY SOLD THE CAR FEARING FOR THE SAFETY OF OUR FAMILY, OTHERS ON THE ROADWAYS, AND OUR FINANCES. NO WONDER FORD QUIT MAKING THESE VEHICLES... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473003August 30, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE PARKED, THE REAR LIFT GATE HINGE FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THE HINGE PART NUMBER WAS THE SAME PART NUMBER FOR THE HINGE BEING RECALLED UNDER NHTSA CAMPAIGN ID NUMBER: 04V442000 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN THAT RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473068August 30, 2012
ENGINE
"STOP SAFELY NOW" APPEARS ON SCREEN WITH RED TRIANGLE: CAR GOES DEAD, COAST TO THE SIDE OF THE ROAD. I CAUSED A BIT OF A MESS OF THE TRAFFIC BUT NO ACCIDENTS: NO WARNING FOR A COOLING PUMP TO KEEP THE BATTERIES COOL. I FOUND THE PROBLEM ONLINE IN 5 MINUTES AND IT WAS CONFIRMED THE NEXT DAY AT FORD. "TECHNICAL SERVICE BULLETIN FOR THIS OVERHEATING PROBLEM. TSB 08-24-5 STATES THAT SOME 2005-2008 ESCAPE HYBRID AND 2006-2008 MARINER HYBRID VEHICLES MAY EXHIBIT A RED TRIANGLE LIGHT AND CODES INDICATING A TRANSAXLE OVERTEMP. THIS CONDITION MAY RESULT IN REDUCED POWER AS THE SYSTEM ACTIVATES FAIL SAFE OPERATION. CODES P1A0E, P1A0F, P0A3C, P0A3E, P0A7A, P0A7C AND P1A0D MAY ALSO BE SET." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473102August 30, 2012
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHILE TRAVELING ON AN INTERSTATE HWY AT 70 MPH AND PASSING A SEMI, THE ENGINE SHUT OFF AND THE STOP SAFELY NOW WARNING CAME ON. THERE WAS NO WARNING, I LOST SPEED AND BARELY MOVED OUT OF THE WAY OF THE TRUCK. THIS FAILURE ALMOST COST ME AND MY PASSENGER OUR LIVES. THE CAR STARTED AGAIN ABOUT HALF AN HOUR LATER BUT ONLY RAN LONG ENOUGH TO LIMP TO A GAS STATION. WE CALLED AAA, HAD THE CAR TOWED TO A DEALERSHIP WHERE THEY DIAGNOSED IT AS EITHER THE IGNITION SWITCH OR THE PCM...I HAVE TWO SONS WHO ARE TOP MECHANICS. THIS IS NOT THE PROBLEM. THEY BELIEVE A WIRING HARNESS FOR THE HYBRID BATTERY IS DEFECTIVE, AND THAT THERE WAS A LETTER SENT TO ALL HYBRID OWNERS. I TOOK THIS LETTER TO THE LOCAL DEALERSHIP WHEN I RECEIVED IT. THEY SAID IT DIDN'T PERTAIN TO MY VEHICLE AND DID NOT PERFORM THE REQUIRED MAINT. REALLY? THIS IS A SERIOUS SAFETY HAZARD. HOW MANY ACCIDENTS, DEATHS, OR NEAR MISSES MUST HAPPEN BEFORE FORD REACTS AND ACTUALLY OWNS UP? FYI BLOGGING IS OUT THERE FOR US ALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472876August 29, 2012
POWER TRAIN
8/18/12 WHILE DRIVING ON THE INTERSTATE AT 60 MPH MY TRUCK SUDDENLY LOST POWER. THE WRENCH LIGHT ON THE DASH CAME ON AND THE TRUCK BEGAN TO SLOW DOWN IN THE MIST OF TRAFFIC. I WAS IN THE MIDDLE LANE AND NEEDED TO PULL OVER TO THE EMERGENCY LANE. AFTER MUCH EFFORT I WAS ABLE TO DO SO. IT WAS A VERY SCARY SITUATION. I WAITED A FEW MINUTES BEFORE RESTARTING THE ENGINE. IT STARTED UP OKAY AND I PULLED OUT AND STAYED IN THE RIGHT LANE. A FOURTH OF A MILE LATER IT DID IT AGAIN. THIS TIME THE ENGINE LIGHT CAME ON. CARS WERE BLOWING THERE HORNS AND I ALMOST GOT HIT A COUPLE OF TIMES. MY DAUGHTER WAS IN THE CAR WITH ME IT SCARED HER SO BAD SHE BEGAN TO CRY. WE WERE A GOOD DISTANCE FROM HOME. I DID NOT KNOW WHAT TO DO OR WHAT WAS GOING ON WITH THE TRUCK. I'D ONLY HAD IT FOUR MONTHS. IF THERE WERE OTHER COMPLAINTS ABOUT THIS HAPPENING, WHY HASN'T SOMETHING BEEN DONE? A RECALL MAYBE? DOES SOMEONE HAVE TO DIE ?????? *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472945August 29, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES
ON AUGUST 18TH 2012 I WAS RETURNING HOME FROM GROCERY SHOPPING IN DOWNTOWN HAMILTON MT WHEN OUR 2005 FORD ESCAPE ACCELERATED OUT OF CONTROL AND WOULD NOT STOP. I MANAGED TO DODGE TRAFFIC AND PEOPLE AND PUT IT IN PARK AND HOLD MY FOOT DOWN ON THE BRAKE BUT IT KEPT SPEEDING. IT CONTINUED TO RACE DOWN THE STREET ABOUT MILE OR MORE UNTIL I CAME TO A PLACE I WAS ABLE TO TURN OFF THE STREET INTO A PARKING AREA WITH A CORRAL WHICH HAD AN IRON GATE ON THE FENCE THAT I FELT WOULD STOP ME. IT FINALLY SLOWED DOWN AND I WAS ABLE TO TURN OFF THE KEY AND STOP; THANK GOD WITHOUT HITTING OR HARMING ANYONE STILL IT WAS A TERRIFYING EVENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472734August 28, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING 65 MPH ON A VERY BUSY FREEWAY AND WITHOUT ANY WARNING THE VEHICLE JERKED AND IMMEDIATELY LOST POWER. THE ENGINE DID NOT SHUT OFF BUT THERE WAS NO RESPONSE FROM THE ACCELERATOR. FORTUNATELY WE WERE ABLE TO COAST TO THE SHOULDER WHERE THE VEHICLE WOULD NOT GO MORE THAN 5 MPH. THE WRENCH WARNING LIGHT (FOR POWER TRAIN ISSUES) CAME ON. WE TURNED OFF THE CAR AND WAITED 10 MINUTE AND RESTARTED THE CAR. THE WRENCH LIGHT DID NOT COME ON AND WE WERE ABLE TO DRIVE IF OFF THE HIGHWAY TO THE DEALER. THE DEALER ADVISED THE THROTTLE BODY HAD FAILED AND SINCE THE CAR WAS 4,500 OVER THE 36,000 MILE WARRANTY LIMIT IT WAS NOT COVERED. THE DEALER REPLACED THE THROTTLE BODY. IF THE DRIVER WERE LESS EXPERIENCED AND HAD A FAILURE ON A BUSY FREEWAY AT NIGHT THERE COULD HAVE BEEN A TERRIBLE ACCIDENT. THIS IS A SERIOUS SAFETY DEFECT THAT SHOULD BE RECALLED. FORD HAS ISSUED A TECHNICAL SERVICE BULLETIN ON THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472597August 27, 2012
SERVICE BRAKES
MY BRAKES HAVE A VERY HARD PEDAL FROM TIME TO TIME. REQUIRING ME TO PUMP THE BRAKES TO STOP. MY FORD DEALER TELLS ME IT IS THE MASTER CYLINDER AND IT WILL COST $3000.00 TO REPAIR. THEY ALSO STATE THAT THEY ARE NOT SURE THIS WILL FIX THE PROBLEM. (REMEMBER THIS IS A HYBRID AND BRAKES ARE DIFFERENT) SECOND ISSUE IS THE ELECTRIC DRIVE TRAIN DOES NOT ALLOW THE ENGINE TO SHUT DOWN UNDER 30 MPH LIKE IT IS SUPPOSED TO DUE UNDER 30 MPH. AT TIMES THIS REQUIRES EXTRA BREAKING BECAUSE THE ENGINE DOES NOT IDLE DOWN LIKE IT SHOULD. FORD SEEMS TO BE AWARE OF THESE PROBLEMS. I FOUND SEVERAL COMPLAINTS ON THE WEB DESCRIBING THE SAME PROBLEMS. IT SEEMS FORD HAS DONE VERY LITTLE TO ASSIST THE CUSTOMERS, OR TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472672August 27, 2012
STEERING
THOUGHT I FELT SOMETHING STRANGE IN THE STEERING WHILE TRAVELING AT OVER 60MPH AROUND A CURVE ON THE FREEWAY. 10 MINUTES DOWN THE ROAD AND AFTER TURNING INTO DRIVEWAY THE STEERING SUDDENLY FAILED. I ALMOST HIT THE ENTRY GATE. STEERING BECAME VERY STIFF LIKE DRIVING A TANK, THE EPS SYSTEM COMPLETELY FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472685August 27, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ENGINE AND ENGINE COOLING
A/C NOT COOLING, AFTER CHECKED BY DEALER I WAS TOLD THE COMPLETE SYSTEM WAS DAMAGED BY COMING APART FROM THE INSIDE OUT. COMPLETE A/C AND LINES REPLACED. OK FOR ABOUT 8 WEEKS, NOW SAME PROBLEM NO A/C AND DEALER WILL NOT STAND BEHIND THEIR WORK, NOR WILL FORD MOTOR. THEY WANT ME TO PAY AGAIN TO HAVE UNIT CHECKED AND THEY ARE NOT EVEN WILLING TO GIVE ME A LOANER FOR THE 3 DAYS THEY CLAIM IT IS GOING TO TAKE THEM TO FIND THE PROBLEM. FORD STATES I HAVE TO PAY FOR THE CHECK AND THEY ARE UNSURE IF THEY WILL HELP ME PAY TO THE REPAIRS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472691August 27, 2012
POWER TRAIN, ENGINE
WHEN DRIVING AT HIGHWAY SPEEDS 55-60 AND THEN COASTING COMING TO A STOP, ONCE ENGINE/TRANSMISSION HITS AROUND 35-40...VEHICLE DOWNSHIFTS EXTREMELY HARD...CALLED DEALERSHIP AND THEY SAID THIS WAS NORMAL BEHAVIOR...I'VE NEVER HAD A VEHICLE BEHAVE LIKE THIS AND WOULD NOT CONSIDER THAT NORMAL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472516August 26, 2012
ELECTRICAL SYSTEM
DRIVING DOWN THE ROAD ON MY WAY TO WORK WHEN THE CAR SUDDENLY STALLS. THE MECHANICS SAID THERE IS A TSB TSB 09-2-6 OUT FOR THIS PROBLEM. FORD INSTALLED BAD PLUGS THAT SHORT OUT THE COIL PACKS AND THEN FRIES THE COMPUTER COSTING THE POOR CONSUMER AROUND $2000 DOLLARS GIVING CODES PO351-PO354. I WAS A FORD PERSON FOR LIFE BUT NOT ANYMORE THEY SHOULD DO A RECALL THIS IS BAD BUSINESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472438August 25, 2012
ENGINE, POWER TRAIN
WHILE DRIVING ON HIGHWAY AT HIGH SPEED (55MPH), ENTIRE POWERTRAIN (GAS ENGINE AND HYBRID MOTOR) COMPLETELY SHUTDOWN WITH NO WARNING LEADING TO AN ABRUPT LOSS OF POWER AND CONTROL OF THE VEHICLE, AND WAS UNABLE TO COMPLETELY PULL OFF THE ROAD SAFELY. THE DASHBOARD INFORMATION CENTER JUST DISPLAYED "STOP SAFELY NOW." THERE WAS NO WARNING OF THIS AT ALL. VEHICLE WOULD NOT RESTART. AFTER SITTING FOR ONE HOUR, VEHICLE RESTARTED AND DROVE PERFECTLY FOR ANOTHER 3 DAYS, THEN THE SAME THING HAPPENED AGAIN ON LOCAL STREETS, LEAVING THE CAR IN A VERY DANGEROUS POSITION IN THE MIDDLE OF THE STREET. BROUGHT INTO SHOP AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I AM ALMOST AFRAID TO DRIVE THIS VEHICLE ANYMORE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10472346August 24, 2012
STEERING
TL* THE CONTACT OWNS A 2010 FORD ESCAPE LIMITED. THE CONTACT STATED THAT WHILE THE DRIVER WAS TRAVELING 5 MPH THE POWER STEERING ASSIST FAILED, CAUSING THE STEERING WHEEL TO SPIN OUT OF CONTROL. THE CONTACT WAS UNABLE TO MANEUVER THE VEHICLE WITH THE STEERING LOSS AND CRASHED INTO A POLE. THE CONTACT SUSTAINED HEAD AND ARM INJURIES. THE POLICE WERE NOT CONTACTED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 27,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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