Ford Escape Complaints

29,499 consumer complaints on file.

#10506024April 11, 2013
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY:HATCHBACK/LIFTGATE
ON FEB 22, 2013 I EXPERIENCED A PROBLEM WITH MY 2010 FORD ESCAPE, WHILE CLOSING THE REAR LIFTGATE MY BACK WINDOW COMPLETELY SHATTERED - RESULTING IN MY HAVING TO REPLACE THE WINDOW WHICH COST ME $466.83. AFTER SOME RESEARCH ON THE INTERNET, I FOUND THE FORD KNOWS OF THIS PROBLEM AND IT HAS HAPPENED ON OTHER VEHICLES - MY PROBLEM OCCURRED WHILE THE VEHICLE WAS STATIONARY AND ALSO IN THE EARLY MORNING HOURS. I ALSO INCURRED MINOR CUTS AND LACERATIONS DUE TO CLEANING UP THE BROKEN GLASS. I BELIEVE SINCE FORD MOTOR CO. KNEW OF THIS PROBLEM AND FAILED TO NOTIFY OWNERS OF THIS, I SHOULD BE ENTITLED FOR REIMBURSEMENT OF THE COST FOR REPAIRING THE WINDOW, SINCE IT WAS A DEFECTED PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10505739April 10, 2013
STEERING, SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
2003 FORD ESCAPE . SUBFRAME ROTTED AND CONTROL ARM CAME OFF. LEFT PASSENGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505771April 10, 2013
SERVICE BRAKES
THE FRONT BRAKE LINE HOSES BLEW OUT (R & L) WHILE DRIVING IN THE CITY. THE PARKING BRAKE WAS INEFFECTIVE IN SLOWING THE VEHICLE AS IT WAS TRAVELING DOWN HILL. WITH NO MEANS OF SLOWING, THE VEHICLE WAS TURNED INTO A PARKING LOT IN AN ATTEMPT TO GET ON LEVEL GROUND WHERE IT WAS MORE CONTROLLABLE AND COULD BE STOPPED MORE EASILY. THE PARKING LOT WAS NOT LARGE ENOUGH TO SLOW THE VEHICLE AND A CHOICE HAD TO BE MADE TO CRASH INTO A BUILDING OR DRIVE OFF THE EDGE OF THE PARKING LOT TO ANOTHER LOT THAT WAS APPROXIMATELY 4 FEET LOWER. THE 2ND OPTION WAS CHOSEN. ONCE THE VEHICLE HAD LANDED WITH GREAT FORCE, IT WAS DIRECTED UPHILL WHERE IT EVENTUALLY CAME TO A STOP AND PUT INTO PARK. UNFORTUNATELY, EXTENSIVE DAMAGE WAS DONE TO THE FRAME AND UNDERSIDE OF THE VEHICLE INCLUDING OIL PAN, EXHAUST SYSTEM, ENGINE MOUNTS, RADIATOR SUPPORT FRAME AND UNDER BODY ENGINE AND TRANSMISSION MOUNTING POINTS. I WAS TOLD BY THE TOW TRUCK DRIVER, THE FIRESTONE AUTO CENTER AND FOUND IN OTHER RESEARCH THAT FORD ESCAPES ARE KNOWN FOR RUBBER BRAKE LINE FAILURES. I HAVE HAD VEHICLES MUCH OLDER THAN THIS AND HAVE NEVER HAD A RUBBER BRAKE LINE DRY ROT AND RUPTURE LIKE THESE. THIS SEEMS TO BE A KNOWN ISSUE AND SHOULD BE ADDRESSED BEFORE MORE DAMAGE IS DONE AND MORE PEOPLE INJURED OR WORSE. WE WERE LUCKY. THIS COULD HAVE BEEN MUCH WORSE. SAFETY ISSUES LIKE THIS NEED TO BE ADDRESSED WITH AN IMMEDIATE RECALL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10505856April 10, 2013
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE DRIVING FROM CENTRAL FL TO ASHEVILLE, NC. MY 3.0 LITR ESCAPE BASICALLY LOST ALL POWER A TOTAL OF 6 DIFFERENT TIMES ON INTERSTATES 95 AND 26 BETWEEN SAVANNAH, GA AND COLUMBIA, SC. DRIVING ALONG AT POSTED HIGHWAY SPEED LIMIT, ENGINE WOULD UNEXPECTEDLY START LOSING POWER AND EVENTUALLY COME TO A STOP IN THE EMERGENCY LANE. THE TACHOMETER INDICATED THAT THE ENGINE WAS RUNNING AT ABOUT 1000 RPM, BUT IT WOULD NOT TAKE AND THOTTLE AND BARELY MOVE. SWITCHING THE ENGINE OFF AND RESTARTING, RESET SOMETHING AND ALLOWED ME TO CONTINUE DRIVING NORMALLY BUT ONLY FOR ABOUT 20 MILES BEFORE DOING THE EXACT SAME THING. THIS WAS A SATURDAY ABOUT NOON AND CALLING SEVERAL FORD DEALERS WAS USELESS AS MOST SAID THEY WERE GETTING READY TO CLOSE, OR COULD NOT LOOK AT IT UNTIL MONDAY. NOT WANTING TO RUIN OUR VACATION, WE TRIED TO CONTINUE WITH THE ABOVE SCENARIO REPEATING ITSELF AT LEAST 6 MORE TIMES, EACH TIME GETTING MORE AND MORE DANGEROUS, AS TRAFFIC WAS HEAVY AND EACH TIME THE ENGINE WOULD LOSE POWER INSTANTLY AND ALMOST CAUSED ACCIDENTS BEFORE WE COULD GET OFF THE ROAD INTO THE EMERGENCY LANE. FINALLY CALLED A FORD DEALER IN COLUMBIA, SC THAT WAS OPEN TILL 4PM. AND SAID THEY COULD CHECK IT OUT. MADE IT THERE AT 3:30 PM AND THEY DIAGNOSED THE TROUBLE AS A CODE P2111 THROTTLE BODY STUCK OPEN. THEY HAD THE PART IN STOCK AND $326 LATER WE WERE ON OUR WAY. VEHICLE ONLY HAD 41K MILES. INTERNET RESEARCH HAS REVEALED SEVERAL HUNDRED COMPLAINTS OF THE SAME EXACT TROUBLE HAPPENING TO THEM. THERE IS EVEN A YOUTUBE VIDEO SHOWING THIS DESCRIBED TROUBLE ACTUALLY TAKING PLACE, AFTER A FRUSTRATED DRIVER COULD NOT GET ANY FORD DEALER TO RECREATE THE TROUBLE AND TAKE CARE OF IT, HE VIDEOD IT ACUTALLY HAPPENING. MY CALLS TO FORD MOTOR CO CUSTOMER SERVICE, AND MY EMAILS WERE A WASTE OF TIME. FORD IS IGNORING A VERY DANGEROUS PROBLEM THAT WILL GET THEM MANY LAWSUITS I AM SURE. FORD NEEDS A RECALL NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505627April 9, 2013
STEERING
LOST POWER STEERING. TURNED CAR OFF AND ON AGAIN POWER RETURNED. FEW WEEKS LATER WHILE IN PARKING LOT SAME PROBLEM. WHEN LOOKED UP PROBLEM DISCOVERED THIS WAS A PROBLEM WITH A LOT OF 2008 ESCAPES. THIS WAS THE YEAR FORD CHANGED TO ELECTRONIC STEERING. I COULD NOT TAKE THE CHANCE OF THIS HAPPENING WHILE DRIVING ON THE HIGHWAY OR AT A HIGHER SPEED. I TRANSPORT MY GRAND CHILDREN A LOT SO I HAD TO HAVE IT REPAIRED. THE BILL WAS $1500.00 I REPORTED TO FORD BUT THEY HAD ALREADY DECIDED THIS WAS NOT A SAFETY ISSUE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505705April 9, 2013
SERVICE BRAKES, ENGINE, POWER TRAIN
DRIVING ALONG, MY WIFE SUDDENLY NOTICED THAT BRAKING WAS EXTREMELY DIFFICULT. DASHBOARD STATES ABS SYSTEM FAILURE, AND REGEN SYSTEM FAILURE. SHE PULLED OVER AND TURNED CAR OFF. RESTARTING, FAILURE LIGHTS STILL COME UP, BRAKING STILL EXTREMELY DIFFICULT. A LOOK UNDER THE HOOD, AND THE BRAKE FLUID IS ALMOST COMPLETELY GONE! IT'D BEEN FILLED AT LAST OIL CHANGE (LESS THAN 1500 MILES AGO) TOOK CAR TO FORD DEALERSHIP. AFTER 2 DAYS, THEY DETERMINED THAT THE MASTER CYLINDER AND HCU NEEDED TO BE REPLACED, THAT THEY WOULD BE SPECIAL ORDER PARTS AND THAT IT'D COST EXTRA $ FOR REPAIRS DUE TO THE COMPLEXITY OF THE REPAIR. (I'D TOLD THE DEALERSHIP THAT I'D RESEARCHED AND THIS IS A VERY COMMON ISSUE, FORD HAS MANY TSBS OUT FOR THIS, CALLS INTO QUESTION THE TRAINING OR THE ABILITY OF THIS DEALERSHIP TO PROPERLY DO THE REPAIR) FORD IS THE ONLY SUPPLIER FOR PARTS FOR THIS PARTICULAR REPAIR, AND THEY CHARGE A PREMIUM PRICE FOR THEM! $7000 FOR PARTS AND LABOR TO REPAIR A SAFETY RELATED PROBLEM THAT FORD SHOULD BE VOLUNTARILY RECALLING. IF THEY'RE NOT GOING TO ISSUE A SAFETY RECALL, THEY SHOULD AT LEAST MAKE THE PARTS AVAILABLE FOR A LOT LESS MONEY! *TR CONSUMER TRADED THE VEHICLE IN JULY 2014 TO MARK MILLER TOYOTA IN SALT LAKE CITY, UT. UPDATED 6/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507431April 8, 2013
POWER TRAIN
ON OCTOBER 24, 2009, THE RPM NEEDLE WOULD STICK AT THE 2000 LEVEL. HESITATION OCCURRED WHEN ACCELERATING MARCH 2, 2010, THE THROTTLE BINDED ON ACCELERATION. ON JULY19, 2011, POWERTRAIN CONTROL MODULE HAD TO BE REPROGRAMMED DUE TO RECALL.ON FEBRUARY 12, 2011, ENGINE DIED WHILE DRIVING, RESTARTED ENGINE, AND WOULD DRIVE, AND PROBLEM WOULD REPEAT. THROTTLE BODY ASSEMBLY REPLACED.ON DECEMBER 3 ,2012, ENGINE LIGHT WOULD APPEAR AND DTC CODES WERE CLEARED, WIGGLE TEST AND WIRING DIAGNOSIS PERFORMED. ON MARCH 16TH,2013, CAR POWERED DOWN TO SLOW CRAWL AND ENGINE LIGHT APPEARED. TRANSMISSION AXLE LEAK REPAIRED. ON APRIL 5TH, THROTTLE /POWERTRAIN LIGHT APPEARED AND CAR SLOWED DOWN TO A SLOW CRAWL. RESTARTED AND DROVE HOME. I AM CONCERNED FOR MY SAFETY AND HAVE NO CONFIDENCE IN DRIVING THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507468April 8, 2013
POWER TRAIN
I WAS DRIVING AT FREEWAY SPEED AND THE CAR SUDDENLY SHOWED THE SIGNAL: "STOP SAFELY NOW," AND I IMMEDIATELY BEGAN TO LOSE POWER. I BARELY HAD TIME TO PULL TO THE SHOULDER TO GET OUT OF THE WAY OF 70-MPH TRAFFIC. NO PREVIOUS SIGNAL SHOWED ON THE DASH (E.G., THE WRENCH SIGNAL) TO GIVE ME ANY ADVANCE WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507469April 8, 2013
POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING AT FREEWAY SPEED AND THE CAR SUDDENLY GAVE THE SIGNAL "STOP CAR SAFELY NOW." I IMMEDIATELY BEGAN TO LOSE POWER AND BARELY HAD TIME TO PULL OVER TO THE LEFT-HAND SHOULDER TO GET OUT OF THE WAY OF TRAFFIC. NO PREVIOUS SIGNAL (E.G. WRENCH LIGHT OR WARNING TRIANGLE) HAD APPEARED TO GIVE ME ADVANCE WARNING. THIS HAD HAPPENED BEFORE (SEE 2/1/13 COMPLAINT), BUT WHEN WE TOOK THE CAR TO THE SHOP AFTER THAT FIRST OCCURRENCE, THEY WERE UNABLE TO IDENTIFY ANY PROBLEMS, SO I HAD DRIVEN IT AGAIN. BOTH TIMES THE PROBLEM OCCURRED AFTER SUSTAINED (2 HRS) FREEWAY SPEED (70 MPH) DRIVING. THIS TIME I WAS TOWED TO A FORD DEALERSHIP WHERE THEY IDENTIFIED THAT THE HYBRID BATTERY SYSTEM HAD OVERHEATED AND NUMEROUS PARTS NEEDED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507502April 8, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SPOUSE DROVE AWAY FROM HOUSE AND VEHICLE STALLED ON THE CITY STREET ABOUT 400 FEET FROM HOME. THIS WAS ON A SATURDAY, I ATTEMPTED TO DRIVE THE VEHICLE, CONTINUED TO STALL. I WAS ABLE TO GET IT INTO MY GARAGE AND THE VEHICLE WAS BROUGHT TO THE DEALERSHIP ON A FLAT BED TRUCK TO REPLACE THE THROTTLE BODY AND MOTOR ASSEMBLY AT MY EXPENSE. (NO CHARGE FOR TOWING). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507548April 8, 2013
ENGINE
PROBLEM WITH A 2010 FORD ESCAPE STALLING: THE FIRST TIME THIS HAPPENED I WAS JUST LEAVING HOUSE AND WAS ON A RESIDENTIAL STREET WHEN THE CAR STALLED, I WAS ABLE PUT THE CAR IN PARK AND RESTART IT AND PROCEEDED TO WORK BUT THEN APPROXIMATELY 3 WEEKS LATER WHEN I WAS DRIVING ON THE HIGHWAY THE CAR LOST POWER AND STALLED. I WAS ABLE TO PULLOVER, PUT THE CAR IN PARK AND RESTART AND DRIVE HOME. THIS HAPPENED AGAIN THE NEXT DAY; ALSO ON THE HIGHWAY WHERE THE CAR JUST STALLED AND AGAIN I WAS ABLE TO PULL OVER, RESTART THE CAR AND THEN I TOOK IT IN FOR SERVICE. I NEEDED HAVE THE THROTTLE BODY ASSEMBLY REPLACED. OF NOTE, EVEN THOUGH THE PICTURE OF THE WRENCH SHOWED UP ON THE DASH, THE MECHANIC SAID THAT THERE WERE NO DIAGNOSTIC CODES SHOWING UP WHEN HE HOOKED IT UP TO THE DIAGNOSTIC COMPUTER. IT ALSO DID NOT SHOW UP ON MY VEHICLE HEALTH REPORTS THAT I RAN. HE STATED THAT HE HAD TO CHECK WITH A FEW FORD SERVICE MANAGERS TO HELP HIM DIAGNOSE THE PROBLEM. I JUST WANTED TO MAKE YOU AWARE AS THIS IS A SERIOUS SAFETY ISSUE AND I SEE THROUGH SOME RESEARCH THAT IT IS A KNOWN PROBLEM. I JUST DON'T WANT SOMEONE INJURED. I HAVE ALSO LET FORD CUSTOMER SERVICE KNOW OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507337April 6, 2013
STEERING
MULTIPLE POWER STEERING FAILURE OCCURRENCES RESULTING IN LOSS OF VEHICLE CONTROL WHILE DRIVING. STEERING WHEEL VIBRATING AND JUMPING WHILE VEHICLE IS STOPPED. PLEASE INVESTIGATE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507338April 6, 2013
VEHICLE SPEED CONTROL
THIS WAS EMAILED TO FORD CUSTOMER CARE IN APRIL 2012. I PURCHASED A USED 2010 FORD ESCAPE V6 FWD IN DECEMBER 2010. THE VEHICLE OPERATED WELL UNTIL NOVEMBER OR DECEMBER OF 2011 WHEN I WAS DRIVING ON THE HIGHWAY AND SUDDENLY THE BRAKE SYSTEM LIGHT CAME ON AND IMMEDIATELY THE VEHICLE?S ACCELERATION GAVE OUT. THE RPMS WENT DOWN TO AN IDLING LEVEL (900 RPMS) AND THE ACCELERATOR DID NOT RESPOND. I PULLED ON TO THE SHOULDER AND AS I WAS COMING TO A STOP THE VEHICLE BEGAN TO SHAKE UNTIL THE VEHICLE STOPPED. THE VEHICLE DID TURN BACK ON AND WAS OK TO DRIVE HOME. THE FOLLOWING DAY IT WAS STILL RUNNING OK AND NO SENSOR LIGHTS WERE ON UNTIL THE CHECK ENGINE LIGHT CAME ON. THE FOLLOWING DAY I BROUGHT THE VEHICLE INTO A FORD SERVICE CENTRE. I WAS TOLD THAT THE PURGE VALVE NEEDED TO BE REPLACED AND WOULD SOLVE THE PROBLEM. THIS WAS COMPLETED AND I WAS ASSURED THAT THE PROBLEM HAD BEEN FIXED. ROUGHLY, TWO MONTHS LATER THE SAME ISSUE HAPPENED WITH THE VEHICLE?S ACCELERATION STOPPING AND ENGINE GOING TO AN IDLE, BUT THIS TIME THE POWERTRAIN LIGHT CAME ON. THIS HAPPENED TWICE BEFORE I WAS ABLE TO BRING IN THE VEHICLE INTO THE FORD SERVICE CENTRE. THIS TIME I WAS TOLD THAT THE AXEL ROD FLUID WAS LOW AND A SEAL NEEDED TO BE REPLACED. AGAIN I WAS TOLD THIS FIXED THE PROBLEM AND WOULD NOT HAPPEN AGAIN. AFTER DRIVING AROUND 7500 KMS THE VEHICLE HAD THE SAME ISSUE (WITH POWERTRAIN LIGHT ON). AFTER MAKING AN APPOINTMENT, THE VEHICLE?S ACCELERATION GAVE OUT 3 TIMES WHEN DRIVING ON ONE TRIP AND THE CHECK ENGINE LIGHT CAME ON AGAIN. IT DROVE POORLY THE FOLLOWING DAY AND THE ACCELERATION GAVE OUT AGAIN. I HAD TO HAVE THE VEHICLE TOWED TO FORD FOR THE SERVICE APPOINTMENT. THE THROTTLE BODY WAS REPLACED BUT DUE TO THE CONTINUOUS ASSURANCE THAT THE PROBLEM HAD BEEN FIXED EACH TIME, I DID NOT HAVE FAITH THAT IT HAD AND BOUGHT A NEW VEHICLE AND TRADED IN THE ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507370April 6, 2013
STRUCTURE:BODY, SUSPENSION
I HEARD UNUSUAL ROAD NOISE AND EXPERIENCED LOOSENESS NEAR THE REAR PASSENGER SIDE TIRE. UPON INSPECTION, I DETERMINED THAT THE REAR WHEEL WELL HAD CORRODED THROUGH, COMPROMISING THE REAR STRUT. THE HOLE EXTENDS NEARLY 12 INCHES, EXPOSING THE PASSENGER COMPARTMENT. THE EXTENT OF THE CORROSION WAS NOT APPARENT PRIOR TO THIS INCIDENT BECAUSE THE WHEEL WELL COATING COVERED THE DEFECT. AFTER LOCATING THIS CORROSION, A FURTHER INSPECTION OF THE VEHICLE WAS COMPLETED, BUT NONE OF THE OTHER WHEEL WELLS EXHIBIT SIMILAR CORROSION. DUE TO THE SEVERE CORROSION OF THIS BODY PANEL, THE CAR CANNOT BE SAFELY DRIVEN BECAUSE THE REAR STRUT IS BEING HELD IN PLACE BY ONLY A TINY PORTION OF THE STRUCTURAL PANEL. IF I HAD NOT LOCATED THIS DEFECT IN TIME, IT IS LIKELY THAT THE STRUT WOULD HAVE BECOME DETACHED FROM THE VEHICLE FRAME WHILE DRIVING AND WOULD HAVE CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507215April 5, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THEY HEARD A LOUD THUMP COMING FROM THE REAR PASSENGER SIDE WHEEL WELL. THE CONTACT INSPECTED THE VEHICLE AND SAW THAT THE REAR SHOCK WAS DETACHED FROM THE VEHICLE AND THE WHEEL WELL WAS RUSTED. THE VEHICLE HAD NOT BEEN TO THE DEALER AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 105,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507234April 5, 2013
FUEL/PROPULSION SYSTEM
2009 FORD ESCAPE WITH 69,282 MILES SPONTANEOUSLY GOES INTO LIMP MODE, CAUSING DECELERATION IN TRAFFIC. CAR CANNOT BE DRIVEN UNTIL IT IS STOPPED, THE ENGINE TURNED OFF, AND FUEL PUMP RESTART BUTTON PUSHED. THE CAR WILL THEN START AND CAN BE DRIVEN. THIS HAS HAPPENED AT LEAST 4 TIMES NOW IN THE PAST 12-18 MONTHS. IT HAS HAPPENED AT HIGHWAY SPEED (60-70 MPH), CITY SPEEDS (35-40 MPH), AND TODAY AT 15 MPH GOING DOWN MY STREET. IT HAS HAPPENED EACH TIME DRIVING ON SMOOTH, PAVED ROADS. ONE INCIDENT WAS DRIVING HOME AT APPROX. 6:45 PM ON SMOOTH, PAVED RURAL HIGHWAY AT 55 MPH AFTER 15-20 MINUTES DRIVING. HAD TO CALL TOW TRUCK AND HAVE CAR TOWED TO DEALERSHIP. DEALER FOUND NO PROBLEM. ONE INCIDENT WAS NOV 2012 WHILE DRIVING ON SMOOTH, PAVED HIGHWAY AT APPROX. 60 MPH AFTER DRIVING APPROX. 2 HOURS. MOST RECENT OCCURRENCES WERE 4-4-13 AT 6:45 PM AFTER DRIVING 55-60 MPH FOR 20 MINUTES ON PAVED ROAD. NEXT INCIDENT 4/5/13 AT 11:30 A.M. DRIVING 15 MPH ON RESIDENTIAL STREET, ENGINE COLD. TODAY THE ENGINE LIGHT WENT ON AND DESPITE STOPPING THE CAR, PUSHING THE FUEL PUMP RESET, AND RESTARTING THE CAR, IT STILL WILL NOT ACCELERATE AND CANNOT BE DRIVEN. I WILL NOW HAVE TO HAVE MY CAR TOWED TO THE DEALERSHIP AND, ACCORDING TO FORD CUSTOMER SERVICE, REPAIRS PAID FOR AT MY EXPENSE. THERE IS CURRENTLY NO RECALL AND THERE NEEDS TO BE. THIS IS A KNOWN PROBLEM THAT HAS GENERATED MANY COMPLAINTS. THE SITUATION IS UNACCEPTABLE AND MAKES THE CAR UNSAFE TO DRIVE. I AM AFRAID TO DRIVE THIS CAR ON THE INTERSTATE. AN UNRELIABLE CAR IS NOT WORTH OWNING. THIS IS MY FIRST FORD AND IT WILL BE MY LAST. I WILL NOT BUY ANOTHER FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507264April 5, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE SHOCKS ON THE REAR OF THE VEHICLE MADE NOISES WHENEVER A POTHOLE WAS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SHOCKS WERE REPLACED. THE DEALER STATED THAT THEY WERE GOING SEND THE SHOCKS TO FORD'S ENGINEERS TO BE INSPECTED SINCE THIS WAS A KNOWN PROBLEM. THE VEHICLE HAD NOT BEEN INSPECTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 1,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507283April 5, 2013
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THERE WAS A RATTLING NOISE. THE CONTACT STOPPED AND SAW THE REAR PASSENGER WHEEL WELL CAVED IN. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CAUSED BY CORROSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE. THE FAILURE MILEAGE WAS 133,000. THE CURRENT MILEAGE WAS 133,250. UPDATED 05/16/13 *BF THE CONSUMER STATED THERE WAS STRUCTURAL DAMAGE AT THE SHOCK MOUNT AND THE RIGHT REAR WHEEL WELL. THIS CAUSED BANGING NOISE AND ALMOST CUT A HOLE IN THE STORAGE AREA. UPDATED 05/28/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507285April 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE WAS HESITANT TO ACCELERATE. ADDITIONALLY, WHILE PARKED AND SHIFTING INTO PARK OR REVERSE THE VEHICLE JERKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507293April 5, 2013
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TOOK MY VEHICLE IN TO FORD DEALER DUE TO CHECK ENGINE LIGHT STUCK ON. DIAGNOSTICS PULLED 2 CODES, P0011 & P0012. THESE 2 CODES ARE MAJOR ENGINE PROBLEMS!! BOTH SOLENOIDS NEED TO BE REPLACED, AND POSSIBLY HAVE TO REPLACE BOTH CYLINDER HEADS AND CAM SHAFTS IF HEAD AND CAMSHAFTS SHOW WEAR = THUS A VERY VERY EXPENSIVE ENGINE REPAIR COST FOR ME!! THE FORD DEALERSHIP SAID THIS IS ONLY COVERED UNDER WARRANTY UP TO 60,000 MILES: MY ESCAPE HAD ONLY 63,296 MILES ON 4-2-13, THE DAY I WENT TO THE DEALERSHIP. I'M CLIMBING UP THE TREE AT FORD MOTOR COMPANY AN FEEL I HAVE A "LEMON" FORD VEHICLE!! I WANT TO KNOW WHY FORD MOTOR COMPANY DID NOT SEND OUT ANY RECALL NOTICES TO 2009 FORD ESCAPE OWNERS REGARDING THIS MAJOR-MAJOR ENGINE MALFUNCTION = SERIOUS ENGINE REPAIR COSTS TO ME DUE TO THEIR NEGLIGENCE !! I AM OVER THE WARRANTY TIMELINE BY 3,296 MILES !!! I SHOULD NOT HAVE TO PAY FOR THIS ENGINE REPAIR !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape