Ford Escape Complaints

29,499 consumer complaints on file.

#10504992March 29, 2013
STEERING
FOR THE PAST TWO OR THREE WEEKS I HAVE NOTICED A PROGRESSIVELY WORSE SHAKING AND VIBRATING IN THE STEERING COLUMN, ESPECIALLY WHEN THE VEHICLE WAS COMING TO A STOP OR RESTING. ON THE 27TH OF MARCH, 2013 I STARTED THE VEHICLE AND THE STEERING WAS REALLY DIFFICULT, AS IN THE POWER ASSIST WASN'T HELPING. THE BRAKES WERE STILL WORKING FINE. WHEN I SHUT THE VEHILCE OFF AND RESTARTED IT, THE STEERING WAS BEING ASSISTED BY THE EPS AGAIN. THIS WAS THE FIRST TIME IT HAPPENED, BUT RESEARCHING THE PROBLEM IT SEEMS LIKE IT WILL GET PROGRESSIVELY WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505010March 29, 2013
STRUCTURE:BODY, SUSPENSION
THE PASSENGER SIDE REAR WHEEL WELL IS RUSTED TO THE POINT OF NON-DRIVABILITY. THIS IS A SINCERE SAFETY ISSUE. NO NOTICE OF THE PROBLEM UNTIL THE "RUBBERIZED" COATING PEALED AWAY TO SHOWCASE THE MASSIVE RUST HOLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504798March 28, 2013
SERVICE BRAKES, ENGINE, POWER TRAIN
WHILE DEPRESSING THE BRAKE PEDAL IN ORDER TO BRING THE VEHICLE TO A FULL STOP AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD, THE ENGINE RACED AND THE VEHICLE LURCHED FORWARD BEYOND THE STOP SIGN. I, THE DRIVER, WAS REQUIRED TO QUICKLY PLACE THE VEHICLE INTO NEUTRAL GEAR AS THE ACCELERATION OF THE ENGINE AND THE FULLY DEPRESSED BRAKE PEDAL SEEMED TO BE FIGHTING AGAINST EACH OTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504850March 28, 2013
STRUCTURE:FRAME AND MEMBERS, SUSPENSION
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE WHEEL WELL WAS COMPLETELY RUSTED. THE CONTACT STATED THAT THERE WAS A HOLE IN THE WHEEL WELL. IN ADDITION, WHENEVER THE CONTACT TRAVELED OVER A ROAD BUMP, THERE WAS A LOUD BANG FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE VEHICLE WAS DETERMINED TO BE UNFIT TO DRIVE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE DEALER DEEMED THE VEHICLE UNFIT TO DRIVE BECAUSE THE STRUT AND WHEEL WELL WERE DETACHED FROM THE VEHICLE. THE DEALER STATED THAT IT WAS ONLY A MATTER OF TIME BEFORE THE REAR PASSENGER SIDE WHEEL WOULD DETACH FROM THE VEHICLE. THE CURRENT MILEAGE WAS 97,000. KMJ *TR THE CONSUMER STATED WHILE DRIVING, HE HIT A LARGE POT HOLE, AND THEN HE HEARD A HUGE BANG FROM THE REAR OF THE VEHICLE. HE THOUGHT NOTHING OF IT, SO AS HE CONTINUED TO DRIVE, THE NOISE BECAME WORSE. WHEN HE ARRIVED HOME, HE OPENED THE COMPARTMENT AND FOUND THE INSIDE WAS DAMP WITH WATER. UPON FURTHER INSPECTION, HE NOTICED HE COULD SEE THROUGH THE INSIDE OF THE VEHICLE INTO THE STREET THROUGH A NEWLY FORMED HOLE IN THE PASSENGER REAR WHEEL WELL. THE CRACK STARTED AT THE REAR OF THE TIRE WELL TO ABOUT THE MIDDLE OF THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT FORD DIDN'T WANT TO CLAIM ANY RESPONSIBILITY. THE RUST WAS IN AN AREA THAT NOBODY NOTICED, AS IT WAS BEHIND THE SEALER THAT WAS OUT IN THE TIRE WELLS OF VEHICLES IN THE NORTHCAST. FORD INSPECTED THE VEHICLE, AND INFORMED THE CONSUMER, IT WAS NOT SAFE TO DRIVE, AS THE SUSPENSION WAS COMPROMISED. THE STRUT WAS VERY LOOSE AND HE WITNESSED THE CRACK GET EVEN BIGGER, AS HE TRIED TO DRIVE IT BACK FROM THE DEALER. ALSO, THE CONSUMER HAD PROBLEMS WITH THE REVERSE LIGHTS FLICKERING ON AND OFF. WHEN HE TOOK THE VEHICLE TO THE DEALER, HE WAS INFORMED A NEW SWITCH WAS NEEDED. HE DECLINED THE REPLACEMENT. THE CONSUMER BELIEVED THAT MAY HAVE BEEN A SYMPTOM OF THE RUST AND THE WIRES GETTING WET. UPDATED 12/04/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504871March 28, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THIS IS THE SECOND TIME NOW THIS HAS HAPPENED. I REPORTED THE FIRST TIME TO YOU GUYS ABOUT A YEAR AGO. I'LL HAVE TO LOOK AT MY PAPERWORK I CAN'T KEEP TRACK OF THE PROBLEMS WITH THIS VEHICLE. YESTERDAY MORNING I WAS DRIVING TO THE DMV HERE IN TOWN. JUST AS I WAS COMING AROUND THE CORNER A BLOCK FROM THE DMV THE ESCAPE STARTED STALLING/"HEAVING." I LET UP ON THE GAS AND THE ESCAPE CONTINUED TO HEAVE FOR A COUPLE OF SECONDS THEN THE ENGINE FELT LIKE IT WAS CLOSE TO NORMAL AGAIN. I PULLED INTO THE DMV PARKING LOT AND AS I BRAKED TO PARK IN A SPACE THE ESCAPE STARTED STALLING/HEAVING AGAIN AND THE VEHICLE SHUT OFF. I SAT THERE FOR HALF A MI UTE AND DECIDED I WOULD TRY TO DRIVE THE SHORT DISTANCE TO THE FORD DEALERSHIP. I TURNED THE ENGINE ON AND THE VEHICLE IMMEDIATELY STARTED TO STALL/HEAVE AGAIN. I PUT THE VEHICLE IN REVERSE AND AS I BACKED OUT OF THE SPACE I COULD FEEL THE ENGINE BECOME SOMEWHAT NORMAL AGAIN. DROVE STRAIGHT TO THE FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504673March 27, 2013
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
TO START OFF THE IDLE CONTROL VALVE NEEDED TO BE REPLACED BECAUSE WHEN YOU PUSH THE CLUTCH IN IT DIES AND YOU LOOSE ALL POWER , ANOTHER IS THE BUSHING IN THE CONTROL ARM SLIPPED OUT OF THE ARM MOUNT SO I HAD TO REPLACE IT AND ANOTHER THAT JUST HAPPENED IS THE GAS TANK STRAP AND SUPPORT PAN BROKE AND PLASTIC GAS TANK HIT THE GROUND ON ONE END AND THE OTHER IS GRINDING ON THE DRIVE SHAFT. AND THE FORD DEALERSHIP WONT FIX ANYTHING CAUSE IT AIN'T CONSIDERED POWERTRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504724March 27, 2013
SUSPENSION, WHEELS, STRUCTURE:BODY
FORD ESCAPE 2005 REAR RIGHT WHEEL WELL RUSTED OUT. I NOTICED SLIGHT STRUT SOUNDING NOISE IN THE REAR RIGHT WHEEL FOR A WEEK. I CHECKED TO MAKE SURE NOTHING WAS RATTLING IN THE TRUNK OR WHERE THE JACK MOUNTS. AFTER OPENING THE PLASTIC ACCESS COMPARTMENT TO THE JACK, THERE WAS A HOLE STRAIGHT THROUGH TO THE GROUND. I INSPECTED THE REAR RIGHT WHEEL WELL AND SAW THE ENTIRE THING RUSTED OUT CLEAR ABOVE THE SHOCK/STRUT MOUNT. I CONTACTED THE MANUFACTURER AND THERE WAS NO RECALL YET THE VEHICLE CAN ESSENTIALLY BE DEEMED UN-DRIVABLE AND A SAFETY HAZARD FOR THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504519March 26, 2013
STRUCTURE:BODY, SUSPENSION
THERE WAS BANGING IN THE RIGHT REAR. THE SHOCK MOUNT RUSTED OFF THE INNER FENDER . THE INNER FENDER HAS SEVERE RUST AND PART OF THE FRAME IS RUSTED THROUGH. THE INNER FENDER HAD TO BE REPLACED. A PORTION OF THE FRAME HAD TO BE REPLACED. A NEW SHOCK WAS NEEDED. THE FLOOR IN THE REAR OF THE CAR HAD TO BE REPAIRED FROM THE SHOCK HITTING INTO IT. ALL IN ALL $1,373.55 IN REPAIR. I HAVE PICTURES. I CONTACTED A LOCAL FORD DEALER WHO EXPLAINED THAT THE CAR IS 8 YEARS OLD AND WE HAVE SALT ON THE ROAD IN WINTER. I ALSO CONTACTED FORD CUSTOMER SERVICE WHO EXPLAINED THERE WERE NO RECALLS FOR SUCH AN INCEDENT. AFTER LOOKING ON LINE I FOUND NUMEROUS SIMILAR EXPERIENCES WHICH LEADS ME TO BELIEVE THIS IS NOT CAUSED BY NORMAL USE. THE AFFECTED PARTS MUST NOT HAVE BEEN PROPERLY TREATED OR COATED OR SEALED OR SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504542March 26, 2013
POWER TRAIN, ENGINE
WHILE DEPRESSING BRAKE TO STOP AT RED LIGHT OR STOP SIGN, ENGINE SURGES WITH FORCED ACCELERATION. MUST HIT THE BRAKE HARD TO HOLD THE VEHICLE FROM GOING ON ITS OWN. SURGE LASTS A LONG TIME AND I MUST PUT THE CAR IN PARK AND TURN OFF THE ENGINE. LAST TIME CAR WAS STILL SURGING WHEN I RESTARTED THE VEHICLE, HAD TO TURN OFF CAR AGAIN. THIS HAS HAPPENED 4 TIMES AND MY VEHICLE IS STILL UNDER WARRANTY. THE DEALERSHIP CLAIMS THEY CANNOT FIX THE VEHICLE UNLESS THEY CAN SEE THIS HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504545March 26, 2013
STEERING:COLUMN
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 108,000. *TR UPDATED 05/08/13*LJ UPDATED 05/21/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504566March 26, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STEERING, ELECTRICAL SYSTEM
1) WE HAVE BEEN RECEIVING A YELLOW WRENCH LIGHT INDICATING MAINTENANCE NEEDED OFF AND ON FOR A COUPLE OF WEEKS EVEN THOUGH WE WERE WELL WITHIN THE MAINTENANCE PERIOD. THIS TURNS OUT TO BE AN ISSUE WITH THE BLEND DOOR FOR ALLOWING AIR COOLING OF THE HYBRID BATTERIES. 2) THE POWER STEERING WENT OUT COMPLETELY FOR THE CAR. WE HAVE HAD NO PRIOR PROBLEMS WITH THE STEERING, AND THE SYSTEM CHECK SHOWED NO PROBLEM (I BELIEVE IT CHECKS FLUID LEVELS) SO THE PROBLEM APPEARED TO BE ELECTRICAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504644March 26, 2013
ENGINE
ENGINE COMPUTER CEASED TO FUNCTION AND THE CAR COMPLETELY DIED. PCM REQUIRED REPAIR. KNOWN ISSUE, FORD NEEDS TO REMEDY THIS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504364March 25, 2013
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE REAR HATCH ELECTRONIC LOCK FAILED. THE DOOR WOULD NOT LOCK ELECTRONICALLY AND CAUSED THE HATCH DOOR TO LIFT AND CRASH INTO THE CONTACT'S GARAGE DOOR. THE VEHICLE WAS TAKEN TO THE BODY SHOP BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10505057March 25, 2013
STEERING
WHILE OPERATING MY VEHICLE, A 2009 FORD ESCAPE, THE STEERING WHEEL LOCKED AND I WAS NOT ABLE TO STEER THE VEHICLE. BECAUSE OF THIS I HAD TO STOP IN THE MIDDLE OF THE ROAD, IN THE MIDST OF TRAFFIC, AND TURN THE CAR OFF. UPON STARTING THE CAR BACK UP THE STEERING WHEEL WAS BACK TO NORMAL. WHILE DRIVING APPROXIMATELY TWO MINUTES LATER THE WHEEL LOCKED UP AGAIN. UPON FURTHER INSPECTION I WAS INFORMED THAT THE STEERING COLUMN WAS DEFECTIVE. I WAS ALSO INFORMED THAT THERE WAS NOTHING THAT COULD BE DONE TO FIX IT, IT HAD TO BE REPLACED. THIS COST ME APPROXIMATELY $1,400.00 TO REPLACE. I HAVE DONE A SUBSTANTIAL AMOUNT OF RESEARCH AND HAVE THAT FOUND THAT THIS IS A FAIRLY COMMON ISSUE. WHY HAS THERE BEEN NO RECALL IN RESPONSE TO THIS ONGOING ISSUE? THIS IS A SAFETY ISSUE THAT CAN NOT CONTINUE TO GO UNNOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504308March 24, 2013
ENGINE, ELECTRICAL SYSTEM
WHILE DRIVING AT A NORMAL SPEED, THE ELECTRICAL PANEL HAS STARTED DISPLAYING "STOP SAFELY NOW" AND THE ENGINE SHUTS DOWN. THIS WAS HAPPENING SPORADICALLY BUT HAS SINCE STARTED HAPPENING MORE CONSISTENTLY. IT HAPPENED WHILE TRAVELING ON THE HIGHWAY ON 3/22/2013, WHICH IS A VERY SERIOUS SAFETY CONCERN WHEN A VEHICLE SHUTS DOWN IN THE MIDDLE OF A BUSY HIGHWAY. ONCE I PULL OVER AND RESTART THE CAR, EVERYTHING APPEARS NORMAL UNTIL THE NEXT TIME IT HAPPENS. ON 3/23/2013 IT HAPPENED TWICE IN LESS THAN 5 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504333March 24, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THE GAS PEDAL WOULD GET STUCK WHEN YOU WERE DRIVING. HAD TO HAVE IT REPLACED. IT COST FOUR HUNDRED DOLLARS (I THINK). WAS TOLD THERE WERE NO OTHER ISSUES LIKE THIS. ITS BEEN A COUPLE OF YEARS NOW. SAW RECENTLY THERE ARE OTHER COMPLAINTS FOR THIS ISSUE (ONLINE). THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504272March 23, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING IN THE HIGHWAY THE VEHICLE STOP THROTTLE AND SHOW THE WRENCH INDICATOR LIGHT. FIRST EXPERIENCE WAS MY WIFE THAT IS NOW PREGNANT. WE STOP USING THE CAR UNTIL I COULD BRING IT TO THE DEALER, AND IT ALSO BROKE DOWN WHILE COMING HERE. FORD SAYS IT IS THE ELECTRONIC THROTTLE DEVICE AND THAT I HAVE TO PAY FOR IT $470+TAX. THIS WAS PURCHASED HERE AS A CERTIFIED FORD AND FORD DOES NOT COVER IT EVEN IF IT IS A LIFE THREATENING ISSUE. THIS IS A VERY DANGEROUS DEFECT, ESPECIALLY IN THE HIGHWAY OR IF PASSING ANOTHER CAR IN A TWO LANE ROAD. FORD SHOULD RECALL ALL CARS WITH THIS ELECTRONIC DEVICE ASAP AND PAY ME FOR THIS EXPENSE. I HAVE TO PAY FOR IT NOW BECAUSE THE CAR EVEN THOUGH IT STARTS IT WILL BREAK DOWN IN THE MIDDLE OF THE ROAD FOR NO REASON. AGAIN THIS IS A VERY DANGEROUS DEFECT AND SEVERAL COMPLAINTS SEEMS TO INDICATE THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504291March 23, 2013
POWER TRAIN
WAS DRIVING AT A CONSISTENT SPEED DOWN A FAIRLY BUSY ROAD. VEHICLE SUDDENLY LUNGED FORWARD AND ACCELERATED WITHOUT ANY PRESSURE ON GAS PEDAL AND I ALMOST HIT CAR IN FRONT OF ME AND BRAKING HAD NO EFFECT. AFTER A FEW SECONDS OF ACCELERATION THE CAR SEEMED TO LOSE POWER TO THE DRIVETRAIN AND WAS UNRESPONSIVE TO ME PRESSING THE GAS PEDAL, AND THE WRENCH WARNING LIGHT GAME ON. I COULD ONLY COAST OVER TO THE SIDE OF THE ROAD, BUT THE SHOULDER WAS NOT WIDE ENOUGH SO PART OF MY CAR WAS STILL IN THE LANE AND THE CAR BEHIND ME HAD TO SWERVE OUT OF MY WAY. THE CAR WAS STUTTERING AND DID NOTHING WHEN I PRESSED THE GAS PEDAL, CLUTCH, OR CHANGED GEARS. TURNED OFF AND RESTARTED AND THE CAR WAS WORKING FINE AS IT HAD BEEN BEFORE THE INCIDENT. THE WRENCH LIGHT HAD DISAPPEARED SO MY MECHANIC COULD NOT PULL ANY CODES, BUT BELIEVES IT IS A DEFECTIVE SENSOR IN THE THROTTLE BODY. FOR THE CAR TO SUDDENLY LUNGE FORWARD UNCONTROLLABLY WITHOUT ANY WARNING IS EXTREMELY DANGEROUS, NO MATTER HOW SHORT OF TIME. I WON'T DRIVE UNTIL THE NEW PART ARRIVES, WHICH COULD BE A WEEK AS I LIVE IN HAWAII. ALSO, FORD IS REFUSING TO PAY FOR IT AS THE WARRANTY HAS EXPIRED. UPON INVESTIGATING THIS WEEKEND I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THE ESCAPES, BUT AS AN OWNER I WAS NEVER ONCE WARNED OF IT. HAD I BEEN I WOULD HAVE IT CHECKED OUT MUCH EARLIER AND REPLACED IF NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504084March 22, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THE VEHICLE ACCELERATED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS AND THEY WERE UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED AND SLOWED DOWN RAPIDLY ON SEVERAL OCCASIONS, BUT NEVER STALLED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 70,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504185March 22, 2013
POWER TRAIN
WHEN THE WEATHER STARTED GETTING COLDER, THE TRANSMISSION STARTED OUT HARD TO SHIFT. I TRAVEL FOR WORK AND WHEN I AM IN HEAVY TRAFFIC IT IS DANGEROUS, BECAUSE IT TAKES A WHILE FOR THE CAR TO SHIFT OUT. WHEN IT DOES FINALLY SHIFT, IT IS A HARD SHIFT AND HARD TO CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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