Ford Escape Complaints

29,499 consumer complaints on file.

#10508900April 20, 2013
POWER TRAIN
IN RUSH HOUR TRAFFIC, THE WRENCH LIGHT COMES ON DRIVING 60 MPH CAR SLOWED DOWN, WOULD NOT ACCELERATED, JERKED,, WAS ABLE TO EXIT, TURNED OFF RESTARTED , MADE IT WORK OK, DROVE HOME ABOUT 22 MILES, NO PROBLEM. WENT FOR DINNER STOPPED AT RED LIGHT, WOULD NOT GO WRENCH LIGHT CAME ON AGAIN, TURN OFF RESTART, TAKEN TO DEALER ON SATURDAY MORNING WAS TOLD NOT PART OF POWERTRAIN. COST $531 FOR REPAIR, VERY DANGEROUS AND UNSAFE TO DRIVE ON A MAJOR ROAD IN DALLAS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508901April 20, 2013
VEHICLE SPEED CONTROL
WHILE TRAVELING BETWEEN 25 AND 30 MPH, THE ACCELERATOR BECAME STUCK. I WAS UNABLE TO DEPRESS IT FURTHER AND IT DID NOT RELEASE. AFTER 3 OR 4 ATTEMPTS THE ACCELERATOR FREED UP. IT THEN WORKED FINE THE REMAINDER OF THE DAY. THIS OCCURRED FIVE TIMES SPORADICALLY DURING THE FIRST HALF OF 2012. THIS BEHAVIOR RETURNED APRIL 2013. THE ACCELERATOR STUCK AND FREED UP 3 OR 4 TIMES IN A ROW DURING A MORNING COMMUTE FOR SEVERAL DAYS. THE FORD DEALER REPLACED THE THROTTLE BODY (5L8Z*9E926*A BODY ASY) AND GASKET (4L5Z*9E936*AA) TOTAL COST WITH LABOR $474. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508918April 20, 2013
POWER TRAIN
I WAS DRIVING ON A 2 LANE ROAD AT 35 MPH WITH MY YOUNG DAUGHTER AND FRIEND IN THE CAR WHEN THE CAR RAPIDLY DECELERATED UNEXPECTEDLY TO AROUND 5 MPH. IT SPUTTERED AND THE "THROTTLE CONTROL/POWER TRAIN" LIGHT LIT ON THE DASH. FORTUNATELY, THE TRAFFIC WAS MOVING SLOW ENOUGH THAT I DID NOT CAUSE AN ACCIDENT. I TURNED ON MY HAZARD LIGHTS AND CRAWLED TO THE INTERSECTION WHERE I TURNED ONTO A SERVICE ROAD AND PARKED. I WAITED 5 MINUTES AND RESTARTED THE CAR AND MADE IT HOME SAFELY 3 MILES AWAY. I WILL SEE WHAT FORD DEALER HAS TO SAY ABOUT THIS ON THE NEXT BUSINESS DAY. I HAVE THIS CAR NOW FOR LESS THAN FOUR YEARS AND HAVE ONE INCIDENT AFTER ANOTHER. I HAVE PURPOSELY PURCHASED AMERICAN MADE CARS OVER THE LAST 7 YEARS, BUT DON'T SEEM TO HAVE LUCK. I MAY HAVE TO GO BACK TO FOREIGN BRANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508773April 19, 2013
VISIBILITY:REARVIEW MIRRORS/DEVICES
THE SIDE VIEW MIRROR ON THE DRIVERS SIDE HAS A WAVE IN THE GLASS THAT MAKES VIEWING VERY DIFFICULT. I'VE HAD IT REPLACED TWICE, SO IT MUST BE AN INTENTIONAL PART OF THE MIRROR, BUT IS NAUSEATING DURING DRIVING... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508783April 19, 2013
POWER TRAIN
2 DIFFERENT TIMES WHILE DRIVING ON THE HIGHWAY WITH SPEED LIMIT OF 65 ON ONE HIGHWAY AND 70 ON ANOTHER HIGHWAY CAR STALLED, POWER STEERING WAS OUT AND GAS DIDN'T WORK, BOTH TIMES I WAS IN THE MIDDLE LANE AND IT WAS DIFFICULT TO GET CAR TO SIDE OF ROAD WITH ONCOMING TRAFFIC. IT HAPPENED A FEW MORE TIMES WHEN NOT ON THE HIGHWAY, I TOOK IT TO THE DEALERSHIP AND THEY WANTED TO CHARGE ME 180$ JUST TO FIND OUT WHAT WAS WRONG AND BECAUSE IT WAS BEYOND THE 36000 MILE WARRANTY THEY SAID NOTHING WOULD BE COVERED, SO I TOOK IT TO OUR MECHANIC AND IT WAS DISCOVERED THAT IS WAS THE THROTTLE BODY, HE REPLACED IT FOR 500$, IT HASN'T HAD THE PROBLEMS SINCE THE THROTTLE BODY WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508785April 19, 2013
STEERING
THE STEERING WHEEL BECAME HARD TO OPERATE WHEN I STARTED IT UP AND BEGAN TO DRIVE. THIS NOW HAPPENS ON OCCASION WHEN THE VEHICLE IS STARTED. THERE IS NO WAY TO KNOW WHEN IT MAY GET WORSE AND FAIL DURING A TURN OR AT HIGH SPEED. I HAVE SEEN MANY COMPLAINTS OF THIS SAME PROBLEM FROM THIS SAME MAKE AND MODEL ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508804April 19, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER ONLY EXHIBITED TWO SPEEDS SETTINGS AND WOULD NOT COMPLETELY CLEAR THE WINDOW WHEN DRIVING IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED AND NO REPAIRS WERE PERFORMED TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508805April 19, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER ONLY HAD TWO SPEEDS SETTINGS AND WOULD NOT COMPLETELY CLEAR THE WINDOW WHEN DRIVING IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508824April 19, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST FAILED AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 85,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508827April 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS TRAVELING ON THE HIGHWAY AT 70 MPH WHEN THE VEHICLE SUDDENLY JUST BEGAN SLOWING DOWN. THE WRENCH WARNING LIGHT CAME ON BUT DID NOT MAKE A NOISE TO INDICATE A PROBLEM. THE GAS PEDAL WOULD NOT WORK. I WAS ABLE TO SAFELY VEER OFF TO THE SHOULDER BECAUSE, LUCKILY, I WAS IN THE SLOW LANE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508816April 19, 2013
SUSPENSION
MY DAUGHTER NOTICED HER ESCAPE WASN'T DRIVING RIGHT IT WAS TRAVELING SIDEWAY`S DOWN THE HIGHWAY, I NOTICED HER FRONT TIRE`S WERE WORN, ESPECIALLY THE PASSENGER`S FRONT, IT WAS WORN ON THE OUTSIDE. I SPOKE WITH A FORD MECHANIC THAT SUGGESTED NEW TIRE`S AND A FRONT END ALIGNMENT, SHE HAD THAT SERVICE DONE, WHICH DID NOT MAKE THE VEHICLE DRIVE ANY DIFFERENTLY. SHE THEN TOOK THE VEHICLE BACK IN FOR SERVICE IN WHICH NOW THE VEHICLE WAS DOG TRACKING WHEN DRIVING AND WAS THEN INFORMED THAT THE WHEEL WELL`S WERE TOTALLY RUSTED THROUGH AND THAT THEY WOULD NOT REPLACE THE REAR SHOCKS BECAUSE OF IT. THERE ARE SEVERAL HUNDREDS OF OTHER FORD ESCAPE OWNERS WHOM HAVE EXPRESSED THE SAME CONCERN. THE WHOLE REAR END HAS APPARENTLY SHIFTED OUT OF LINE, BECAUSE OF THE RUSTED OUT WHEEL WELL`S THAT ATTACH TO THE SHOCK`S TO HOLD THE REAR END IN ALIGNMENT. THIS IS A HUGE SAFETY ISSUE, AND FORD IS NOT DOING ANYTHING ABOUT IT. THIS ISSUE DOE`S NOT JUST INCLUDE 2004 MODEL`S , IT HAS ALSO BEEN BROUGHT TO MY ATTENTION, THAT EVEN A NEW 2013 MODEL HAS THE SAME PROBLEM. PLEASE HAVE THIS ISSUE INVESTIGATED IT IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508834April 19, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING DOWN THE HIGHWAY, 45MPH ZONE, I NOTICED THE ACCELERATOR WAS HAVING NO EFFECT, HOWEVER THE TACH WAS STILL SHOWING THE ENGINE RUNNING. I COASTED OFF THE ROAD AND WHILE THE ENGINE WAS RUNNING IT WAS NOT CONNECTED TO THE TRANSMISSION. AS I DO WITH MY COMPUTER, I TURNED OFF THE CAR WAITED A SHORT WHILE AND TURNED IT BACK ON......EVERYTHING SEEMED TO WORK FINE, BUT OF COURSE I TOOK IT TO FORD AS SOON AS POSSIBLE. IT WAS DIAGNOSED AS A THROTTLE BODY ASSEMBLE MALFUNCTION AND WAS REPAIRED UNDER WARRANTY. IT HAS HAPPENED TWICE SINCE THEN, THE LAST ONE BEING OUT OF WARRANTY AND COSTING ME 1000 DOLLARS. THREE THROTTLE BODY ASSEMBLES IN A CAR NOT 4 YRS OLD WITH STILL LESS THAN 30000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508861April 19, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING DOWN A ROAD GOING APPROX. 50MPH, I SUDDENLY, AND WITHOUT WARNING, LOST POWER TO THE VEHICLE. PULLED OVER TO THE SIDE OF THE ROAD AND WHILE APPLYING THE BRAKES, IT WOULD TEND TO LUNGE FORWARD. ONCE STOPPED, I PLACED IN PARK, SHUT OFF ENGINE THE ATTEMPTED TO START UP AGAIN. IT DID START UP, HOWEVER, IT HAPPENED 2 MORE TIMES LATER THAT DAY. I WOULD HATE FOR THIS TO HAPPEN WHILE TRYING TO MAKE A LEFT HAND TURN WITH ONCOMING TRAFFIC....COULD BE DEADLY!!! FORD NEEDS TO STEP UP TO THE PLATE AND MAKE THIS RIGHT AS I HAVE NOW READ FAR TOO MANY COMPLAINTS ABOUT THIS EXACT SAME THING. THE NEXT OCCURRENCE COULD BE INJURY OR EVEN DEATH. I SHOULD NOTE THAT AS OF 1 WEEK LATER, I HAVE NOT HAD THE PROBLEM FIXED YET AND THE INCIDENT DESCRIBED ABOVE HAS HAPPENED AT LEAST 2 TIMES PER DAY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508640April 18, 2013
SERVICE BRAKES
I WAS DRIVING ON A ROAD WHERE THE SPEED LIMIT WAS ABOUT 45 MPH AND I WAS GOING ABOUT 30 MPH WHEN ALL OF A SUDDEN A RED LIGHT CAME ON WITH THE ABS WARNING MESSAGE ON IT AND THE CAR TURNED OFF. I TRIED TO HIT THE BRAKES BUT THE PEDAL WENT ALL THE WAY TO THE GROUND AND I COULD NOT STOP THE CAR. FORTUNATELY, A CAR WAS NOT IN FRONT OF ME AND I CAME TO A COMPLETE STOP AND PUT MY HAZARD BLINKERS ON. AFTER WAITING A FEW MINUTES I RESTARTED THE CAR AND IT STARTED AS NORMAL AND THE BRAKES WORKED AS NORMAL. THE NEXT DAY I TOOK THE CAR TO THE SHOP TO GET THE BRAKES CHECKED OUT AND THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. THANKFULLY, THE PROBLEM HAS NOT HAPPENED AGAIN. I AM VERY FORTUNATE THAT A CAR WAS NOT IN FRONT OF ME BECAUSE I WOULD HAVE SURELY HIT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508679April 18, 2013
FUEL/PROPULSION SYSTEM, ENGINE
I WAS COMING DOWN A ROAD TO A STOP LIGHT WHEN THE CAR SHOOK THEN JUST IDLED. WHEN I LIMPPED OVER TO THE SIDE OF THE ROAD TURNED OFF CAR AND WHEN I RESTARTED IT THE LITE WENT OUT AND IT WAS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508562April 17, 2013
VISIBILITY/WIPER
TIME OF INCIDENT: 7:45AM, DRIVING 40MPH, APPROX. OUTSIDE TEMP: 70 DEGREES, CONDITIONS: DRY 40 MINUTES INTO DRIVE TIME ON SMOOTH PAVEMENT, HEARD LOUD EXPLOSION OUTSIDE OF VEHICLE ON PASSENGER SIDE FRONT DOOR. THE PASSENGER SIDE MIRROR GLASS LITERALLY EXPLODED OFF THE MIRROR MOTOR AND IMPACTED THE PASSENGER SIDE WINDOW WITH SUCH FORCE THAT IT LEFT AN OUTLINE OF THE MIRROR ALONG WITH PUTTING GASHES IN THE WINDOW, A GASH IN THE RUBBER MOLDING AND A WHITE POWDER RESIDUE, AND THEN PROJECTED APPROX 6 FEET AWAY FROM THE VEHICLE. I WENT BACK TO LOCATE AND RETRIEVE THE MIRROR GLASS SO I COULD BRING IT TO THE ATTENTION OF MY DEALERSHIP. I AM ABSOLUTELY POSITIVE THERE WAS NO OBJECT THAT HIT THE MIRROR GLASS. THE SEPARATION OF MIRROR GLASS FROM THE MOTOR WAS CLEAN. NO REMNANTS OF MIRROR GLASS ON MOTOR ASSEMBLY OR WITHIN THE MIRROR HOUSING ITSELF. THE MIRROR HOUSING HAS NO DAMAGE TO THE OUTSIDE OR INSIDE. MY VEHICLE ALSO HAS NO DAMAGE OTHER THAN AT THE POINT OF IMPACT ON PASSENGER WINDOW - ALL CONFIRMED BY MY DEALERSHIP. DEALERSHIP SUBMITTED PICS W/DESCRIPTION TO FORD COMPANY. FORD COMPANY RESPONDED WITH "UNWARRANTED" STATING AN OBJECT HIT THE MIRROR PER THE GREEN ARROW POINTING TO THE PLACE OF IMPACT ON THE PICTURE. CLEARLY FORD COMPANY IS INCORRECT AND OUTLANDISHLY SO. THE ALLEGED POINT OF IMPACT IS AN AREA NO MORE THAN 3/16 INCH. THE PLACEMENT OF THE IMPACT IS SUCH THAT IT WOULD HAVE PROJECTED THE MIRROR GLASS IN A DIFFERENT DIRECTION. THE SPEED OF THE ALLEGED OBJECT WOULD ALSO HAVE TO BE CONSIDERED. THE TRUTH IS, THERE WAS NO PHANTOM OBJECT. FORD COMPANY FURTHER REVIEWING AND WILL CONTACT ME THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508441April 16, 2013
VEHICLE SPEED CONTROL
BACK IN OCT 2012 TOOK THE CAR TO MALCOLM CUNNINGHAM FORD DEALERSHIP IN CAMBLEE GA B/C OF THE RECALL OF THE CRUISE CONTROL CABLE WHICH CAUSES THE THROTTLE TO GET STUCK-GAS PEDDLE. THEY CLAIMED THEY FIXED IT. SUNDAY MORNING @11:30 AM ON APRIL 14TH WHILE ON MY WAY TO CHURCH ON I-285 MY GAS PEDDLE GOT STUCK & I COULD NOT STOP THE CAR. FOR 6 MILES I TRIED EVERYTHING TO STOP THE CAR EMERGENCY BRAKE WAS ALL THE WAY UP, PUMP THE BRAKE. SHIFT THE GEAR TO ONE BUT CAR KEPT ON GOING FAST. THE CAR SPEED WAS BETWEEN 60 & 80MPH. FINALLY CALLED 911 & THEY ADVISE ME TO PUT THE CAR IN NEUTRAL . THE CAR FINALLY STOPPED AND BACK TIRE BLEW. I HAD MY FRIEND AND HER DAUGHTER IN THE CAR. IF THE CAR DID NOT STOP I WAS GOING TO CRASH IT INTO THE GUARD RAIL. I HAD THE CAR TOWED BACK TO MALCOLM CUNNIGHAM FORD AND YESTERDAY THE PROVIDE ME WITH A RENTAL AND ALSO CALLED ME TODAY TO ADVISE THAT IN FACT WHAT THEY CLAIMED THEY FIXED IN OCTOBER WAS NEVER FIXED ALL THEY DID WAS DISCONNECT CRUISE CONTROL CABLE. WHICH I ALREADY KNEW WHEN I LOOKED UNDER THE HOOD SUNDAY WITH THE POLICE OFFICER. I WANT OTHERS TO BE WARN ABOUT THIS RECALL IN THERE CAR BECAUSE THERE HAS ALREADY BEEN ONE DEATH BECAUSE OF THIS RECALL ISSUE. SUNDAY FOR ME COULD HAVE TURNED OUT BAD BECAUSE OF THE NEGLIGENCE OF THIS DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508451April 16, 2013
POWER TRAIN
ON SEVERAL OCCASIONS THE TRANSMISSION LAGS, OR SHIFTS HARD, SLIPS, HESITATE WHEN PUT IN REVERSE, HAVE HAD THE VEHICLE BACK TO DEALER TWICE, FIRST TIME WAS TOLD THE COMPUTERS WERE NOT COMMUNICATING THE WAY THEY SHOULD, THE SECOND WHICH WAS TODAY, WAS TOLD IT WAS A QUART LOW? VEHICLE NOW HAS 32000 ON IT DOES NOT LEAK FLUID, AND WAS LOW ON FLUID WHEN BOUGHT NEW FROM DEALER WHY IS THIS HAPPENING? DEALER SAYS IT IS BECAUSE OF LOW FLUID, BUT I AM NOT BUYING THAT. AND PROBABLY WILL NOT BUY ANOTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508461April 16, 2013
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED AND ALSO EXPERIENCED SUDDEN ACCELERATION. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND THE WRENCH WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 42,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508251April 15, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, THE WRENCH LIGHT CAME ON AND GAS PEDAL WENT SOFT , HAD NO POWER. PULLED OFF TO THE SIDE , TURNED THE CAR OFF FOR A FEW MINUTES. RESTARTED AND CONTINUED ON WITH NO PROBLEM. SAME THING HAPPENED AGAIN THE NEXT DAY. CAR IS AT OUR FORD DEALERSHIP NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape