Ford Escape Complaints

29,499 consumer complaints on file.

#10510485May 3, 2013
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510509May 3, 2013
VISIBILITY/WIPER, VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDOW SHATTERED AS THE CONTACT CLOSED THE HATCHBACK WITHOUT EXCESSIVE FORCE. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER BOTH TIMES AND THE DEALER INFORMED THE CONTACT THAT THEY DID NOT PROVIDE ASSISTANCE FOR WINDOW REPAIRS. VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC BOTH TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. ...UPDATED 08/22/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510510May 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS HAVING ROUTINE MAINTENANCE PERFORMED, THE TECHNICIAN FOUND THAT TRANSMISSION FLUID WAS LEAKING FROM THE CONDENSER AT AN ALARMING RATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510583May 3, 2013
STEERING
AFTER BACKING OUT OF A PARKING SPACE WITHOUT INCIDENT, THEN PUTTING VEHICLE INTO DRIVE, THE VEHICLE LOST POWER STEERING. THE WHEEL WAS EXTREMELY DIFFICULT TO TURN, ALMOST TO THE POINT OF FEELING LOCKED UP. AFTER PULLING OVER AND CHECKING THE ENGINE, THE VEHICLE WAS SHUT OFF, THEN TURNED BACK ON IN A MOMENT AND THE WHEEL FREED UP AND NORMAL TURNING RESUMED. THE VEHICLE WAS DRIVEN HOME, A FEW MILES AWAY, WITHOUT FURTHER INCIDENT. THIS PROBLEM HAS BEEN REPORTED ABOUT THE 2008 AND 2009 ESCAPE ON THE FOLLOWING WEBSITE WITH EACH REPORT HAVING ALMOST THE EXACT SAME SYMPTOMS AND "SOLUTION", OF TURNING THE VEHICLE OFF AND THEN BACK ON AGAIN. SEE WEBSITE: HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2008/FORD/ESCAPE/STEERING HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2009/FORD/ESCAPE/STEERING THIS PROBLEM COULD EASILY CAUSE AN ACCIDENT, AND ACCORDING TO THE STATEMENTS OF A FEW ON THAT SITE, ACCIDENTS HAVE OCCURRED. NUMEROUS POSTS STATE THE DEALER INDICATED THE SOLUTION IS TO REPLACE ENTIRE STEERING COLUMN AT A COST OF $1200-$1800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510395May 2, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING 70 MPH IN LEFT LANE OF 4 WAY INTERSTATE IN RUSH HOUR TRAFFIC, MY CAR SUDDENLY LOST ALL ACCELERATION AND I COASTED TO A STOP ON THE LEFT SHOULDER. ENGINE STILL RAN, BUT CAR IDLED ROUGHLY AND LURCHED FORWARD. TURNED ENGINE OFF AND CALLED 911 AND AAA (WAS SITTING ON NARROW LEFT SHOULDER OF BUSY INTERSTATE AT RUSH HOUR). AFTER 10 MINUTES, CALLED 911 AGAIN AND THEY SAID HELP WAS STILL FAR AWAY SO I STARTED CAR AND WAS ABLE TO DRIVE THE CAR AS NORMAL SO MERGED INTO TRAFFIC FROM LEFT SHOULDER. BY GRACE OF GOD I WAS IN THE LEFT LANE WHEN POWER WAS LOST, NOT SURE I COULD HAVE MADE IT TO EITHER SHOULDER HAD IT HAPPENED WHILE I WAS IN ONE OF THE MIDDLE LANES. ALSO GLAD MY 17 MONTH OLD SON WASN'T WITH ME, AS I WAS ON WAY TO PICK HIM UP FROM DAYCARE. TODAY (MAY 2), I DROVE CAR TO DEALER AND WAS TOLD THAT THE PROBLEM IS A FAULTY THROTTLE BODY. AM HAVING IT REPLACED. WAS TOLD THERE IS NOT A RECALL FOR THIS PROBLEM. SCARY, THOUGHT I WAS GOING TO DIE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510396May 2, 2013
ENGINE
ON 4-16-13 THE ENGINE ON MY NEW ESCAPE STARTED TO SPUTTER AND NOT RUN RIGHT. ON 4-17-13 I CRANKED THE ESCAPE IN MY DRIVE WAY AND IT SPUTTERED AND DIED. AFTER ABOUT 3 HOURS THE ESCAPE CRANKED AND I DROVE IT TO THE FORD DEALER WHERE I BOUGHT IT TO HAVE IT FIXED. THE ESCAPE HAS BEEN AT THE FORD DEALERSHIP SINCE 04/17/13 AND THEY HAVE NOT BEEN ABLE TO FIX THE PROBLEM WITH THE ENGINE OR THE OTHER PART THAT KEEPS IT FROM RUNNING. THE ESCAPE HAS DIED OR QUIT RUNNING AT THE DEALERSHIP 3 TIMES THAT I KNOW OF FROM REPORTS THAT THE DEALERSHIP STAFF HAS UPDATED ME WITH. THE DEALERSHIP HAS HAD THE ESCAPE SIXTEEN DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510424May 2, 2013
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, FUEL/PROPULSION SYSTEM
I HAD TO HAVE THE THROTTLE BODY REPLACED YESTERDAY. WHEN I WOULD TRY AND ACCELERATE MY CAR WOULD SPUTTER AND GO INTO LIMP MODE. THE WRENCH AND ENGINE LIGHT WOULD GO ON. THE FIRST EVENT WAS AT ABOUT 25,000 MILES. IT OCCURRED AGAIN AT ABOUT 30,000 MILES. THIS TIME THERE WAN NO IGNORING IT BECAUSE IT WAS NOT DRIVABLE AFTER I SHUT IT OFF AND HAD TO HAVE IT TOWED TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510433May 2, 2013
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING AND THE POWER STEERING WENT OUT! I STRUGGLED TO MAINTAIN THE ESCAPE ON THE CURVE. I PULLED OFF THE ROAD AND SHUT OFF THE CAR, WHEN I TURNED IT BACK ON I WAS ABLE TO TURN THE WHEEL BUT THAT DIDN'T LAST VERY LONG. I PARKED IT FOR AWHILE AND BORROWED A CAR BUT I HAD TO RETURN IT SO NOW I'M DRIVING AND JUST PRAYING I DON'T LOOSE ALL CONTROL. TODAY IT WAS DIAGNOSED, NEED A NEW POWER STEERING ELECTRIC MOTOR, COST BETWEEN 1300-1500 DOLLARS! THAT IS SOMETHING THAT SHOULDN'T BE HAPPENING, FORD NEEDS TO FIX THIS PROBLEM. I SEE HOW MANY COMPLAINTS THERE ARE WHEN I CHECKED IT OUT AT ALL LOCATIONS ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510441May 2, 2013
ENGINE
SINCE JANUARY, MY 2013 ESCAPE HAS BEEN IN THE SHOP ON THREE SEPARATE OCCASIONS FOR THE SAME MAJOR ENGINE ISSUE. FROM THE DRIVER'S PERSPECTIVE, THE CAR LURCHES AND JERKS AND FEELS AS THOUGH IT WILL STALL. THEN A ?SERVICE ENGINE NOW? LIGHT APPEARS. THIS OCCURS SHORTLY AFTER I PULL OUT OF MY DRIVEWAY AND PROCEED ON FLAT CITY BLOCKS. THIS LURCHING/JERKING IS FRIGHTENING AND FEELS UNSAFE. I HAVE BEEN TOLD FROM THE FORD SERVICE ADVISOR THAT THEY HAVE TWICE REPLACED THE M.A.P. SENSOR AND CONNECTOR. 3/22/13, 4/3/13. NOW THE CAR IS AT FORD 4/29/13 WITH THE SAME EXACT SYMPTOMS. I AWAIT A CALL FROM FORD SERVICE TO GIVE ME THE LATEST DIAGNOSIS/PROGNOSIS. THERE ARE OTHER ISSUES INVOLVING THE SYNC SYSTEM THAT ARE ALSO IN THE CASE RECORD. SUFFICE TO SAY, SYNC IS NOT WORKING AS ADVERTISED. FOR EXAMPLE, THE CLOCK IS INCONSISTENT AND THE NAVIGATION SYSTEM IS ADVERSELY AFFECTED BY PAIRING WITH BLUETOOTH DEVICES SUCH AS THE IPHONE. I AM AWARE THAT FORD IS AWARE OF THESE BUGS. AT PRESENT, I WAS ADVISED NOT TO PAIR MY DEVICES WHICH IS INCONVENIENT TO SAY THE LEAST. THE LURKING/JERKING IS THE MAIN COMPLAINT HOWEVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510454May 2, 2013
STRUCTURE:BODY:HOOD
OPENED HOOD TO JUMP BATTERY @ APPROXIMATELY 1:30AM IN NOVEMBER, CAR WAS JUMPED, HOOD SLAMMED DOWN. DRIVING ON THE I-4 THE HOOD FLEW UP AND SMASHED THE WINDSHIELD. THE SAFETY CATCH DID NOT PREVENT THE HOOD FROM OPENING, WHEN TESTED AND REPLACED THE SAFETY CATCH DOES NOT KEEP HOOD FROM OPENING,,IT WAS REPLACED WITH A NEW ONE AND STILL DOES NOT CATCH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10510245May 1, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE ACCELERATOR PEDAL FAILED TO RESPOND. THE VEHICLE WAS TAKEN DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 40,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510035April 30, 2013
VEHICLE SPEED CONTROL
DURING MY LUNCH HOUR, THE CAR JUST STOPPED RUNNING. I WAS NOT IN A PLACE WHERE IT WAS EASY TO PULL OVER TO THE SIDE. I TRIED PRESSING THE GAS PEDAL BUT IT WOULD JUST BARELY CREEP. I FINALLY TURNED IT OFF & RESTARTED AND IT WAS OK. NO WARNING LIGHTS CAME ON. THE SECOND OCCURRENCE WAS ON 4/26/13. I STARTED TO BACK OUT OF A PARKING PLACE AND THE THROTTLE/POWER TRAIN LIGHT CAME ON AND IT WOULD BARELY MOVE. I PULLED BACK INTO THE PARKING SPACE AND RESTARTED IT AND IT HAS BEEN OK SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510039April 30, 2013
VEHICLE SPEED CONTROL
TRAVELING AT 50 MPH DOWN THE HIGHWAY AND THE CAR "STALLED" AND DRASTICALLY LOST SPEED. WAS ABLE TO PULL TO THE SIDE OF THE HIGHWAY, PUT IT IN PARK, AND RESTART THE ENGINE. THE CAR MADE IT THE 2 MILES BACK HOME WITHOUT FURTHER INCIDENT. DID RESEARCH ON THE PROBLEM AND DISCOVERED A WEBSITE WITH COMPLAINTS ABOUT FORD'S THROTTLE BODIES BEING DEFECTIVE AND CAUSING SIMILAR INCIDENTS. I TOOK THE CAR IN FOR REPAIR AND THE MECHANIC TEST DROVE THE VEHICLE AND EXPERIENCED THE SAME "STALLING" TWO TIMES. AFTER HE LOOKED AT THE THROTTLE BODY TO SEE IF IT WAS BROKEN OR HAD BLOCKAGE, AND AFTER HE CALLED THE FORD DEALERSHIP FOR INSIGHT, HE SUGGESTED REPLACING THE THROTTLE BODY. THE THROTTLE BODY WAS REPLACED AT A COST OF $624.30. THERE HAVE BEEN NO FURTHER INCIDENTS SINCE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510050April 30, 2013
VEHICLE SPEED CONTROL
AS I WAS DRIVING ON THE INTERSTATE GOING APPROXIMATELY 70 MILES AN HOUR, I NOTICED MY VEHICLE SLOWING DOWN, AS I TRIED TO ACCELERATE THE GAS I WAS STILL SLOWING DOWN AND IT WAS NOT GOING ANY FASTER. I QUICKLY PUT MY FLASHERS ON AND PULLED TO THE SIDE OF THE HIGHWAY, AND NOTICED THE CAR SHAKING AND THE WRENCH LIGHT TURNED ON. I THEN TURNED OFF THE CAR AND CALLED FOR HELP. A FEW MINUTES LATER HELP ARRIVED AND THEY WERE ABLE TO TURN ON THE ESCAPE AND DRIVE IT INTO TOWN TO A CAR CENTER TO HAVE A DIAGNOSTIC TEST RAN. IT DID NOT PULL UP ANYTHING ON THE TEST. I AM TERRIFIED TO DRIVE IT NOW IN THE EVENT IT HAPPENS AGAIN. I AM LUCKY THERE WASN'T TOO MUCH TRAFFIC ON THE HIGHWAY THAT I COULD GET OVER QUICKLY AND OUT OF THE WAY. I HOPE WE ARE ABLE TO FIGURE OUT WHAT IS WRONG WITH IT AND GET THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510047April 30, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON 27 APRIL 2013 AT APPROXIMATELY 0930, I WAS DRIVING MY 2011 FORD ESCAPE AT 70MPH ON I-475 ON MY WAY FROM MACON, GA TO ATLANTA, GA WHEN I LOST ALL POWER AND CONTROL OF MY GAS PEDAL/THROTTLE BODY SYSTEM. I FELT A JERKING MOTION OF THE VEHICLE, IT BEGAN TO DECELERATE, AND I NOTICED THE WRENCH ICON LIGHT WAS ILLUMINATED ON THE DASH. I DID NOT LOSE POWER TO THE REST OF MY VEHICLE, ONLY THE ABILITY OF THE GAS PEDAL TO ACCELERATE. I WAS ABLE TO COAST ACROSS A LANE OF TRAFFIC AND COME TO A STOP ON THE SIDE OF THE INTERSTATE. AFTER TURNING OFF THE CAR, I WAS ABLE TO RESTART IT, THE WARNING LIGHT TURNED OFF, AND I ONCE AGAIN HAD POWER TO THE GAS PEDAL. AFTER DRIVING APPROXIMATELY 10 MORE MILES, THE EXACT SAME PROBLEM HAPPENED AGAIN. I WAS THEN ABLE TO GET MY VEHICLE TO THE FORD DEALERSHIP, WHO TOLD ME I HAD A FAULTY THROTTLE BODY ASSEMBLY. THEY SAID THE THROTTLE WAS STICKING IN THE CLOSED POSITION AND HAD TO BE REPLACED. WITH SO MANY VEHICLES HAVING THIS SAME PROBLEM, I FEEL THIS IS A MAJOR SAFETY CONCERN. I AM EXTREMELY LUCKY THE INTERSTATE WAS NOT BUSY AT THE TIME MY VEHICLE STALLED TWICE AND MY FAMILY WAS NOT SERIOUSLY INJURED OR KILLED FROM A REAR-END COLLISON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510049April 30, 2013
ENGINE
THE ENGINE LOST POWER, BUT DID NOT STALL, WHEN ACCELERATING FROM A STOP LIGHT. THE CHECK ENGINE LIGHT AND A WRENCH SYMBOL LIGHT APPEARED ON THE DASH BOARD. I STOPPED THE ENGINE AND RESTARTED IT AND THE PROBLEM HAPPENED AGAIN JUST A FEW SECONDS LATER. I PULLED OVER AND STOPPED THE ENGINE AND WAITED A FEW MINUTES THEN RESTARTED IT ONCE MORE. I MANAGED TO DRIVE ANOTHER 2 MILES AND THE PROBLEM HAPPENED AGAIN. IT ONLY SEEMED TO HAPPEN IF I TRIED TO DRIVE FASTER THAN 30MPH OR TRIED TO ACCELERATE TOO QUICKLY. I TRIED TO ACCELERATE GINGERLY AND KEEP MY SPEED AT 25MPH AND I MANAGED TO GET THE VEHICLE TO THE MECHANIC ABOUT 13 MILES AWAY. THE PROBLEM HAPPENED ONCE MORE WHILE DRIVING TO THE MECHANIC. THE MECHANIC SAID THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510015April 30, 2013
STEERING
THE POWER STEERING FAILED TO WORK. AFTER TURNING THE CAR OFF AND RESTARTING, THE STEERING WORKED, BUT HAD VIBRATIONS WHICH WERE MORE NOTICEABLE WHEN STOPPED. THE STEERING WHEEL WOULD CLICK AND MOVE ON IT'S OWN. IT HAS CONTINUED AND I AM NOT CONFIDENT IT IS SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512137April 29, 2013
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
FALL OF 2011, I NOTICED THAT MY GAS PEDAL WAS NOT ALWAYS RESPONSIVE. COMING OFF A STOP OR LOW SPEEDS, THE GAS PEDAL WOULD NOT RESPOND UNTIL AFTER I HAD PUMPED IT AND PRESSED IT NEARLY TO THE FLOOR, THEN MY ESCAPE WOULD TAKE OFF, SQUEALING TIRES AND ALL. I NOTICED IT A COUPLE TIMES ON THE HIGHWAY AS WELL, SLOWING FOR A CURVE AND THEN UNABLE TO PROMPTLY ACCELERATE COMING OUT OF THE CURVE. THEN ONE DAY I WAS ON THE HIGHWAY AND THE GAS PEDAL WAS COMPLETELY UNRESPONSIVE, AND MY CAR JUST COMPLETELY SHUT OFF. THIS WAS REALLY BOTHERING ME BECAUSE THERE WERE MULTIPLE TIMES I FELT LIKE I WAS GOING TO GET HIT WHEN I COULDN'T ACCELERATE OUT OF AN INTERSECTION. I TOOK THE VEHICLE BACK TO HASTINGS FORD, AND AFTER MULTIPLE APPOINTMENTS AND KEEPING MY VEHICLE FOR SEVERAL DAYS, THEY WERE UNABLE TO CONFIRM OR REPAIR ANYTHING. I KEPT DRIVING IT FOR A WHILE, THE SAME ISSUES STILL HAPPENING, AND THEN AFTER THE SECOND TIME THE CAR SHUT OFF ON THE HIGHWAY, AND AFTER CONSULTING A RELATIVE WHO IS A FORMER FORD MECHANIC, I BROUGHT IT TO ANOTHER DEALERSHIP. THEY KEPT THE CAR THE MAX NUMBER OF DAYS THEY WERE ALLOWED TO WITHOUT REPAIRING ANYTHING, AND FOUND ON THE LAST DAY THAT IT WAS A FAULTY THROTTLE BODY. THE REPLACED THE THROTTLE BODY BUT THE ISSUE STILL LINGERS. AND I ALSO FEEL A SHORT VIBRATION IN THE PEDAL NEARLY EVERY TIME I ACCELERATE FROM A SLOW OR STOP. I STILL DO NOT FEEL THE ISSUE IS FULLY RESOLVED. I STILL CONSIDER MY THROTTLE BODY TO BE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509821April 29, 2013
ENGINE, ELECTRICAL SYSTEM
VEHICLE WILL STALL DURING IDLE, ACCELERATING FROM A STOPLIGHT, DECELERATING, AND/OR DRIVING AT HIGHWAY SPEEDS. THERE ARE NO WARNINGS BEFORE THIS HAPPENS, AND WHEN IT DOES HAPPEN, THE VEHICLE HAS TO COAST TO THE SHOULDER, TURNED OFF, AND THEN RESTARTED BEFORE CONTINUING. WEATHER HAS NO EFFECT AS IT HAS HAPPENED IN MINUS 5 DEGREES TO 80 DEGREES, RAIN, SNOW, HUMID, DRY, SUNNY... THIS HAS HAPPENED AT LEAST 20 TIMES IN THE PAST 3 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510074April 29, 2013
VEHICLE SPEED CONTROL
FAX LETTER FROM CONSTITUENT REGARDING A POTENTIAL COMPELLING SAFETY ISSUE WITH HER FORD ESCAPE PURCHASED FROM HERB CHAMBERS FORD OF BRAINTREE, MA; SHE BELIEVES FOR " NO REASON" IT LOSES ACCELERATION AND CAUSES THE OPERATOR TO "GLIDE" TO FIND SAFETY. *SMD UPDATED 06/30/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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