Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10476951September 25, 2012
SUSPENSION, WHEELS
I BOUGHT MY CAR USED WITH 40,000 MILE ON IT. THE TIRES WERE PERFECT WHEN I BOUGHT IT. 9,000 MILES LATER, MY FRONT TIRES KEPT GOING FLAT. I LOOKED AT THEM AND THE ENTIRE INSIDE OF THE TIRES WERE WORN THROUGH. I TOOK IT TO THE LOCAL TIRE SHOP AND THEY TOLD ME THE TIRES WORE LIKE THAT DUE TO A BAD ALIGNMENT. MY STEERING SEEMED FINE. THE MANAGER OF THE SHOP CAME OUT TO TELL ME THAT MANY OF HIS CUSTOMERS WITH IMPALAS HAVE SIMILAR ISSUES. A EXTRA LONG FACTORY INSTALLED CAMBER BOLT CAUSES THE VEHICLES TO BECOME UN ALIGNED, AND CAUSES EXCESSIVE WEAR ON THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477034September 25, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES, HE NOTICED THAT ALL FOUR TIRES WERE WEARING UNEVENLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE WHEEL CHAMBERS HAD FAILED CAUSING THE TIRES TO CUP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 31,000. UPDATED 10/24/12*LJ UPDATED 10/25/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476880September 24, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STARTED THE IGNITION AND SMOKE IMMEDIATELY EMITTED FROM UNDER THE HOOD AREA. THE CONTACT EXITED THE VEHICLE AND INSPECTED UNDER THE HOOD WHERE FLAMES BEGAN TO ERUPT. THE CONTACT EXTINGUISHED THE FIRE HIMSELF AND THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC. THE MECHANIC ADVISED THE CONTACT THAT THE FIRE WAS CONTRIBUTED TO A DEFECTIVE FUEL PUMP HOSE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V090000 (FUEL SYSTEM, GASOLINE:DELIVERY) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10476875September 24, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED MOMENTARILY. THE VEHICLE WAS NOT TAKEN TO DEALER OR A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 08V517000 (AIR BAGS:FRONTAL) AND CONTACTED THE MANUFACTURER WHO ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476908September 24, 2012
ENGINE, VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
WHILE TRAVELING ON I-95 AT ABOUT 75MPH, THE FOLLOWING MESSAGE APPEARED ON THE DASH," REPAIR TRACTION CONTROL SYSTEM... ENGINE POWER IS REDUCING". THANKFULLY, I WAS APPROACHING A REST AREA, SO I SAFELY COASTED TO A SECURE AREA. AFTER ESCAPING A POTENTIALLY FATAL ACCIDENT, I RESEARCHED THIS TRACTION CONTROL MESSAGE, ONLY TO DISCOVER INNUMERABLE CUSTOMERS HAD THE SAME PROBLEM. THIS ISSUE SHOULD BE INVESTIGATED SINCE IT IS A UNIVERSAL PROBLEM, ONE THAT IS ENDANGERING THE LIVES OF GM AND OTHER DRIVERS ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476725September 22, 2012
ENGINE
THE CHEVY IMPALA HAD A LOSS OF COOLANT EVEN THOUGH THERE IS NO LEAK ON THE GROUND. AFTER RESEARCH ONLINE, I FOUND THE FOLLOWING: "THE 3.8-LITER V6 MAY LEAK COOLANT INTO THE ENGINE FROM THE INTAKE MANIFOLD. A NEW GASKET KIT, REVISED THROTTLE BODY NUTS, AND SEALING COMPOUND IS NEEDED." DUE TO THE NUMBER OF COMPLAINTS FOUND ONLINE PERTAINING TO THIS ISSUE, THIS SHOULD BE A RECALL FOR THIS MODEL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476732September 22, 2012
VEHICLE SPEED CONTROL, SEATS
AFTER I PURCHASED THIS VEHICLE THIS SUMMER I NOTICED THAT THE ENGINE WOULDN'T ACCELERATE WHEN PULLING OUT IN FRONT OF TRAFFIC PLUS I HAD TO REALLY PRESS HARD ON THE GAS PEDAL TO GET POWER ON SMALL INCLINES. TOOK IT TO A DEALERSHIP AND OF COURSE THEY COULDN'T FIND ANYTHING WRONG WITH IT. IT SEEMS THAT IF THE ENGINE LIGHT ISN'T ON THEY DON'T HAVE A CLUE. SO I TOOK THE MECHANIC FOR A LITTLE DRIVE AND HE STILL COULDN'T FEEL ANYTHING WRONG OR HEAR THE SLIGHT SQUEAK IN THE GAS PEDAL BUT FINALLY TOLD ME ABOUT THE SENSORS IN THE PEDAL AND THAT HE WOULD LUBE IT. AFTER HE LUBED THE ACCELERATOR THE VEHICLE RAN GREAT FOR AWHILE AND NOW IT IS STARTING AGAIN AND THE GAS PEDALS SQUEAK IS MORE NOTICEABLE WHEN DEPRESSING IT. THE THING IS MY FULL WARRANTY HAS NOW EXPIRED AND I DOUBT THAT CHEVY WOULD COVER ANY COSTS. ANOTHER THING IS THE HEADRESTS IN THE BACK SEAT ARE WAY TOO BIG. YOU PRACTICALLY HAVE TO DISLOCATE YOUR SHOULDER TO SEE OUT THE BACK WINDOW WHEN BACKING UP; THIS IS A REAL SAFETY ISSUE FOR VISION. THEY NEED TO HAVE A RECALL TO REPLACE THE WHOLE BENCH AND GET RID OF THESE HIGH HEADRESTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476655September 21, 2012
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, TRACTION CONTROL SYSTEM
I HAVE A LOW MILEAGE VEHICLE. I HAVE REMAINED CURRENT ON ALL OF MY ROUTINE MAINTENANCE. THE CAR RECENTLY HAD THE WARNINGS: SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED. I HAVE LOOKED ON MULTIPLE OUTLETS AND SAW THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. THE SOLUTION THAT THE DEALER GIVES IS VARIED AND COINCIDENTALLY NOT COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476542September 20, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, THE GEAR SHIFTER BECAME LOCKED AND THE CONTACT WAS UNABLE TO SHIFT INTO DRIVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS CONFIRMED THAT THE ELECTRICAL SYSTEM FAILED. THE ELECTRICAL SYSTEM WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476579September 20, 2012
TRACTION CONTROL SYSTEM, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
I HAVE 42,000 ON MY 2011 CHEVY IMPALA AND THE SERVICE TRACTION CONTROL AND THEN REDUCE ENGINE POWER AS WELL AS THE CHECK ENGINE LIGHT CAME ONE. I HAVE READ IT IS THE THROTTLE BODY AND NOT COVERED UNDER THE EXTENDED WARRANTY, BUT NUMEROUS PEOPLE ARE HAVING THE SAME PROBLEM WITH THE SAME EXACT THING AND NO RECALL OR ANY KIND OF CARE IS COMING FROM GM.... AND THOSE OF US THAT ARE STILL PAYING FOR OUR CARS ARE GETTING THE SHORT END OF THE STICK... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476482September 19, 2012
SERVICE BRAKES
WHILE ON A MEDIUM DOWNGRADE ON HWY 101 IN MARIN COUNTY, CA AT APPROX 65 MPH I SLOWLY APPLIED BRAKES TO REDUCE SPEED. THE BRAKES IMMEDIATELY STARTED TO "CHATTER" AND I THOUGHT THE ABS SYSTEM WAS ACTIVATING. I CONTINUED TO JUST "TAP" ON THE BRAKES TO KEEP MY SPEED REDUCING TO THE LEGAL LIMIT (55 MPH) AND THE CHATTERING STOPPED WHEN SPEED WAS REDUCED AND I WAS BACK ON LEVEL GRADE. THE CONDITION HAS NOT REPEATED ITSELF WHEN DRIVING ON A LEVEL GRADE AND WITH NORMAL BRAKING WHEN SLOWING DOWN FROM 65 MPH. IN AUGUST 2012 I TOOK THE CAR TO A DEALER FOR A MINOR WARRANTY REPAIR AND ASKED THEM TO ALSO CHECK THE BRAKES FOR ANY PROBLEM WITH THE ABS SYSTEM - STILL THINKING THAT IS WHAT CAUSED THE INITIAL PROBLEM. I WAS TOLD THAT THE BRAKE ROTORS WERE WARPED AND WAS CAUSED "BY THE WAY I DRIVE". I HAVE BEEN DRIVING FOR OVER 60 YRS AND HAVE NEVER HAD THIS TYPE OF BRAKE PROBLEM. THIS CAR WAS PURCHASED NEW IN NOV 2009 AND IT HAS BEEN DRIVEN LESS THAN 10K MILES PER YEAR - IT IS STILL UNDER WARRANTY UNTIL 11/2012. GM REFUSES TO ACCEPT ANY RESPONSIBILITY FOR PREMATURE ROTOR WARPING OR THAT THEIR BRAKE DESIGN MAYBE FAULTY, I.E. INADEQUATE COOLING FOR BRAKES, ETC. THEY WERE OF ABSOLUTELY NO HELP IN ADDRESSING THIS PROBLEM SEEKING TO PUT ANY BLAME SOLELY ON THE DRIVER. HOW CAN ONE RESPOND TO THAT KIND OF ATTITUDE. THE NHTSA SHOULD MAKE GM CERTIFY THAT THEIR BRAKE SYSTEM, MATERIALS, BRAKE COOLING DESIGN, ETC. COULD NOT POSSIBLE CAUSE ANY FORM OF BRAKE ROTOR WARPING IN A VEHICLE DRIVEN LESS THAT 25K MILES. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475863September 18, 2012
ENGINE
COOLANT CROSSOVER GASKETS KEEP LEAKING ON 2ND SET NOW. PART 12623852 12577704 GASKET. GM KNOWS THEY HAVE A ISSUE PER THEIR BULL. 07-06-02-006E . THE WAY I NOTICE IT LEAKING IS WHEN THE HEATER DOES NOT GET HOT, WHEN SITTING, VERY SLOW LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475697September 17, 2012
SEATS
CANNOT SEE OUT OF THE REAR VIEW MIRROR BECAUSE THE MIDDLE REAR SEAT HEADREST IS VERY TALL. THIS HEADREST IS NOT PRESENT ON THE 2012 IMPALA, SO THIS IS AN ISSUE. ALSO, TURNING AND TRYING TO LOOK OUT THE BACK WINDOW IS IMPOSSIBLE BECAUSE OF HIGH REAR SEAT HEADRESTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475495September 15, 2012
SUSPENSION, WHEELS
I PURCHASED A 2007 CHEVY IMPALA 3.5 LT IN 2011. SOON DISCOVERED THE BACK END SHIFTS WHEN GOING OVER ROUGH, UNEVEN ROADS AND HIGHWAYS. IT ALSO SHIFTS WHEN GOING OVER MANHOLE COVERS. WHEN DRIVING IN MN SNOW AND ICE, IT IS VERY UNSETTLING TO HAVE THE BACK-END FISHTAIL. I'VE COMPLAINED TO THE LOCAL DEALERSHIP, ATTORNEY GENERAL, AND GM MOTORS HQ. I SOON LEARNED OF THE PROBLEMS AND EXACT SAME COMPLAINTS THAT OTHER 2007 CHEVY IMPALA OWNERS ARE HAVING WITH THIS CAR. THE OTHER DAY MY SON USED MY CAR TO RUN AN ERRAND AND EVEN HE NOTICED THAT THE BACK-END IS FAULTY. I'VE HAD THIS CAR ALIGNED TWO TIMES WITHIN SIX MONTHS. I AM FRUSTRATED THAT THE LOCAL DEALER WILL NOT TAKE THE CAR BACK AND ALSO THAT GM MOTORS HQ WILL NOT FIX THIS DANGEROUS PROBLEM. I'M STUCK WITH A CAR THAT'S NOT SAFE, THUS LIMITING ANY FREEWAY DRIVING, ESPECIALLY IN WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475426September 14, 2012
ENGINE, STEERING
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TEMPERATURE GAUGED INDICATED THAT THE VEHICLE WAS OVERHEATING BUT THE CONTACT DID NOT NOTICE A COOLANT LEAK OR ANY SMOKE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC. THE MECHANIC REPLACED A SENSOR. AFTER THE REPAIR THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE TEMPERATURE GAUGED STILL INDICATED THAT THE VEHICLE OVERHEATING. THE MECHANIC SUGGESTED THE CONTACT TAKE THE VEHICLE TO THE DEALER. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE CONTACT ALSO STATED THAT THE STEERING WHEEL MADE A STRANGE SOUND WHEN TURNED. IN ADDITION, THE STEERING WHEEL WOULD JERK ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE MECHANIC ADVISED THAT THERE WAS AN ISSUE WITH THE STEERING SHAFT. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475475September 14, 2012
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE SERVICE STABILITY TRACK LIGHT COMES ON WITHOUT REASON ALL THE TIME. THE CAR REDUCES SPEED AND STALL WHEN I STOP. THE VEHICLE ALSO LOSES SPEED AND SHUT DOWN. I JUST PURCHASED THE CAR AND CANNOT AFFORD TO HAVE IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475274September 13, 2012
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS-2 TIRES, SIZE: P225/55R17. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE HAD BLOWN FROM THE INSIDE WALL BUT THE OUTER WALL WAS STILL HOLING AIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OFFERED TO PAY FOR A PORTION OF THE TIRES. THE TIRES WERE REPLACED. THE FAILURE MILEAGE ON THE TIRES AND THE VEHICLE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475132September 12, 2012
ELECTRICAL SYSTEM
MY FIANCE WAS DRIVING MY CAR ON HIS WAY TO PICK MY CHILDREN UP FROM THEIR GRANDMOTHERS AND SMELLED SOMETHING BURNING. AS HE WAS TRYING TO FIND A PLACE TO PULL OVER SMOKE CAME INTO THE VEHICLE NEAR HIS FEET AND ALL OF A SUDDEN THE CAR WAS ON FIRE. HE PULLED OVER INTO A RESTAURANT PARKING LOT BUT BY THEN THE ELECTRIC WAS OUT IN THE CAR SO THE DOORS WERE LOCKED AND HE WASN'T ABLE TO OPEN THE DOOR. GOOD THING HE HAD THE WINDOWS DOWN PRIOR TO THE FIRE BECAUSE THAT WAS HIS ONLY ESCAPE. ONE OF THE EMPLOYEES BROUGHT OUT A FIRE EXTINGUISHER AND TRIED TO PUT IT OUT WITH NO LUCK. THE FIRE DEPARTMENT ARRIVED AND FINALLY WAS ABLE TO PUT THE FIRE OUT. IT WAS DETERMINED THAT THE FIRE WAS IN THE AREA OF THE FUSE PANEL AND WIRING HARNESS. MY CAR IS A TOTAL LOSS AFTER JUST PAYING IT OFF JUST TWO WEEKS AGO! HEARTBREAKING. I'VE BEEN DOING MY RESEARCH AND WAS SURPRISED TO FIND THAT I'M NOT THE ONLY PERSON THAT THIS HAD HAPPENED TO. THIS IS A SAFETY CONCERN AND IT NEEDS TO BE ADDRESSED! I'M JUST THANKFUL THAT MY CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED BECAUSE THE WORST COULD HAVE HAPPENED ALL BECAUSE NO ONE WANTS TO DO A RECALL! THANK GOD THERE WERE NO FATALITIES BUT WHO'S TO SAY THE NEXT PERSON THIS HAPPENS TO WILL BE SO LUCKY? *TR *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10475194September 12, 2012
ELECTRICAL SYSTEM
PROBLEMS BEGAN ALMOST IMMEDIATELY WITH DIGITAL GEAR INDICATOR, DASH, AND OTHER LIGHTS GOING OUT AND COMING BACK ON. GOT NO SATISFACTORY RESPONSE FROM MANUFACTURER AND NOW CLUSTER HAS GONE OUT, SWITCH OUT, LOW COOLANT LIGHT STAYS ON. AT TIMES ACRID SMELL IN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475235September 12, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS KEEP GOING OUT, HAVE INSTALLED 2 PARTS WILL LAST A COUPLE MONTHS THAN WILL GO OUT AGAIN. WILL GO DIM THAN GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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